DECC Local Authority Funds

DECC Local Authority Funds ANNEX A Application Form

APPLICATION FORM Please note: completed bids should be submitted by 5pm on 30 th November 2012 by email to la.funds@decc.gsi.gov.uk SECTION 1: To be completed by all applicants 1.1 Applicant Details Lead Local Authority Name of Local Authority Name of contact within the Local Authority Address Birmingham City Council (BCC) Programme Manager for Birmingham Energy Savers Lancaster House, 1 Lancaster Circus, Queensway, Birmingham B4 7DQ Telephone number of contact Email address of contact Other participating Local Authorities (add rows as needed) Name of Local Authority Name of contact within the Local Authority Solihull Metropolitan Borough Council (SMBC) Address Telephone number of contact Email address of contact Policy and Spatial Planning Services Places Directorate Council House, Manor Square Solihull B91 3QB 2

1.2 Proposal Summary Describe the proposal and how it will be delivered. What will it achieve? Who will it benefit? (max 300 words) The project will support vulnerable households to access, without discrimination, the benefits of a Collective Energy Switching Campaign in Spring 2013. It will establish a route to achieving long term economic benefit and alleviation of fuel poverty for our most vulnerable residents. We believe our project demonstrates innovation in 7 areas (See 4.2) and the project evaluation will result in a legacy we can share. Our ambition is to interest 5% of the 98,000 vulnerable households in Birmingham and Solihull in the immediate benefits of tariff and energy switching while offering a holistic support package on budgeting, energy use and energy efficiency measures installation that will maximise long term savings. See 4.3. We will Explore ways of reaching vulnerable households; build on our consultation and engagement with a wide range of partners (See 1.3) and trial new approaches (See 4.1). Support households to the point where they can self refer to the Collective Energy Switch campaign (See 4.3). Develop bespoke marketing to engage vulnerable households, their friends, neighbours, colleagues, employers and relatives. Use existing networks and marketing to identify organisations and individuals we will train as advisors. See Appendix 3. Target every home in Nechells and Chelmsley Wood Wards, which have above average levels of vulnerable households. See Appendix 1. Use Stay Warm Stay Well and Winter Warmth to engage vulnerable consumers Use a contact centre provided by BES Delivery Partner Carillion. Work with energy companies who will facilitate contact with customers on pre-payment meters or in debt. Trial training local shopkeepers offering PayPoint facilities to signpost customers to this project. See Appendix 2. continuously review the project to maximise effectiveness and provide regular dissemination across the West Midlands and to DECC, Create a legacy for future initiatives (See 4.4). 1.3 Stakeholder Engagement Describe how your proposal has been developed and will be delivered with local partners to ensure that delivery of measures reflects local conditions on the ground. (max 200 words) 3

1.3 Stakeholder Engagement Birmingham City Council and Solihull Metropolitan Borough Council have both undertaken a significant amount of engagement with local partners in developing plans for local collective switching schemes and, in preparing this proposal, to support vulnerable households. See Appendices 3a and 3b. Birmingham City Council consultees include housing associations, community groups, local credit unions, health advisors, the NHS, energy advisors and social enterprises. Partners have together reviewed experience of collective purchasing from elsewhere in the UK (eg. Cornwall), held discussions with switching providers (eg. uswitch) and identified approaches for promoting participation amongst vulnerable households. Solihull Council has used existing meeting structures including the corporate Financial Inclusion Group, Winter Warmth Campaign management meetings and an energy project group to discuss this initiative and to engage with stakeholders across the borough. In both Birmingham and Solihull, development of the proposal has also drawn on the substantial amount of work with partners in engaging fuel poor and vulnerable households in energy issues, eg. CESP programmes, Solihull Winter Warmth, Stay Warm Stay Well in Birmingham, Birmingham Energy Savers and DECC Go Early Green Deal pilots with 20 communities across the city. 1.4 Value for Money Demonstrate how the proposal will ensure value for money and generate net benefits. 4

1.4 Value for Money At a strategic level the project will contribute to outcomes as follows: financial (lower bills), environmental (carbon emissions reduction), social (improved communities and more confident citizens) and economic (supply chain stimulation). The project will generate direct financial savings for participating vulnerable households, including those from energy switching, but also from other activities such as improved financial management, receipt of benefits not previously claimed, reductions in energy use from behaviour change and improvements to the energy efficiency and thermal comfort of the home. See Appendix 4. This has the additional benefit of releasing finance into the local economy creating local economic multiple benefits. Support for vulnerable households in poor housing is expected to accelerate the installation of measures funded by ECO. Indirect benefits will include cost savings associated with warmer homes, associated health benefits and reduction in worklessness. The project will inform and benefit from other initiatives such as Warm Front, Stay Warm Stay Well (Birmingham) and Winter Warmth (Solihull). The project will facilitate customers wishing to take advantage of current cash back offers from DECC for boiler replacement and other measures. DIRECT BENEFITS The project is ambitious and will use community-engagement, welfare referral routes, multimedia marketing and awareness raising campaigns to attempt to reach 5% of the 98,000 vulnerable households in Birmingham and Solihull with particularly focussed campaigns in Nechells and Chelmsley Wood. See Appendix 1. The direct cost for this is 51.00 per household based on project funding of 250.000 if 4900 households are engaged. This is in line with Warm Front costs profiled by Carillion. See Appendix 4. In addition to the overall campaign, the project will attempt to contact 3143 vulnerable households in Nechells and Chelmsley Wood through a door to door campaign based on the Warm Zone methodology, aiming to successfully engage with 25% = offering support to 786 households. Experience from Cornwall together is that approximately 10% of those registering an interest eventually switched. This project would aim to support 80 households through to actually switching in these 2 Wards and 490 across the rest of Birmingham and Solihull. Average savings per household from switching are in the region of 150. In addition, Warm Front figures show that support for vulnerable households also resulted in an average increase in household income of 1,894 1 as a result of benefit entitlement checks. If 10% of those engaged eventually switch with average annual energy bill savings of 150 1 Carillion Warm Front figures 2010/2011 Appendix 4 5

1.4 Value for Money the total saving for 490 households = 73,500 and 12,000 for 80 households in Nechells and Chelmsley Wood. The project will also influence and be supported by Stay Warm Stay Well, which has secured 440,000 from the Department of Health and includes a campaign to reach 12,000 vulnerable people and direct assistance to up to 2,000 vulnerable people with underlying health issues. Where appropriate referrals will be made for capital improvement works (CESP/WF/Green Deal/ECO). This is similar with Winter Warmth in Sollihull. Carillion will provide contact centre support as part of their work with Birmingham Energy Savers. They have already identified 1,000 vulnerable households interested in energy and cost savings. Based on the projected cost by Carillion of marketing and engagement per customer of 64 his amounts to a benefit to the project of 64,000. If 4,900 customers were to be reached, the value of engagement by them with the Contact Centre would be 215,600. In addition, Carillion and some energy suppliers will provide free Green Deal Assessments for households referred to them through this project valued at 96 each. See Appendix 4. Proposed KPIs Number of advisors trained Number of vulnerable households reached - % of total vulnerable households in Birmingham and Solihull Number of vulnerable households reached who engage with the project x% of those reached Number of who vulnerable households engaging in collective energy switch 10% of vulnerable households engaging with the project Number of vulnerable households who actually switch 10% of those engaging in the collective energy switch campaign Number of vulnerable households engaged who are assisted with other advice Number of referrals for Green Deal Assessments Number of local shops with PayPoints engaged and trained Customer feedback - % satisfied Advisor feedback - % satisfied Less tangible net benefits to and resulting from the project will include: the extensive experience of BCC, SMBC, local partners and community groups in engaging with and helping fuel poor, vulnerable households on energy issues. Many of the staff and networks within community groups are already in place, and staff already have valuable expertise in engaging households on energy issues. existing partnerships and marketing routes developed between BCC/SMBC and local community groups, health partners et al on energy efficiency, housing improvement issues, including the DECC Go Early Pilots, Birmingham Energy Savers and CESP funded improvements in Solihull and Birmingham. 6

1.4 Value for Money removal of barriers to participation of vulnerable households in collective energy switching schemes which are unlikely to be addressed in the absence of the project such as: internet access, lack of awareness of energy switching, use of prepaid meters and lack of engagement with energy issues. Through our efforts to address fuel poverty BCC has pro actively nurtured a good working partnership between ourselves and a coalition of voluntary & community sector home energy advice agents, and although it is in its early stages the partnership is gaining a cross-sector profile as the Birmingham Affordable Warmth Partnership. By increasing the pool of fully trained, experienced assessors Birmingham will benefit in a number of key ways: Most importantly a wider local pool of qualified staff offers a more holistic service to residents, i.e. people will receive, alongside the Green deal assessment, a complete advice service on tariffs, behaviour changes etc. that will result in reducing fuel consumption, bills and CO2 admissions. Birmingham Energy Savers and the preferred lead delivery agent Carillion will have the scope to employ more local people, hence generating and keeping wages in the local economy. There are currently 11 community & voluntary sector organisations in our Affordable Warmth Partnership, all working to address fuel poverty and thermal comfort outcomes for vulnerable residents. By directly enabling them to up-skill key workers these valuable organisations will achieve greater levels of business sustainability by retaining key people Employing locally accredited assessors to work on long term programmes (like GD and ECO) will help reduce Birmingham s carbon emissions from shorter journeys to work. i.e. the AW Partnership organisations are all based in the city and in the main recruit and aim to retain local employees. 1.5 Project Milestones Please give a brief summary of the key milestones from your project plan (including dates). The project should plan for delivery by 31 st March 2013. Describe briefly who will deliver it and what will have been achieved by that date and an assessment of the risks to delivery. 7

1.5 Project Milestones 1. DECC offer received 17 December 2012 2. Project management contractor appointed 3 January 2013 3. Collective Energy Switch Auction for Birmingham and Solihull (managed by others) 4. Analysis of auction outcomes to feed into information and marketing campaign 25 January 2013 5. Contact centre operational, including specialist advisors trained and in post 1 February 2013 6. Outreach, awareness raising, marketing and publicity campaign begins 4 February 2013 7. Interim evaluation report circulated to project partners and other interested parties 18 February 2013 8. Tool box produced 22 March 2013 9. Final evaluation signed off and all project invoices received 29 March 2013 10. List of those signing up to switch finalised 29 March 2013 10. First switch for those signed up in early March (allowing for cooling off period) 2 April 2013 Also see Gannt Chart Appendix 5 1.6a Proposal Funding DECC has three funds from which Local Authorities can bid for support. Please indicate which fund(s) you would like to bid for (and the amount) in the table below, and continue on to the relevant part of the application form. Fund Funding ( 000s) Capital Programme Total Complete... Fuel Poverty Fund Section 2 + 6 Green Deal Fund Section 3 + 6 Collective Switching Fund 38 274 Section 4 + 6 Please note that this Collective Energy Switching Fund bid is submitted by Birmingham City in partnership with Solihull Metropolitan Borough Council. Other applications for other streams have been submitted independently by each Authority. 8

1.6b Other sources of funding (where applicable) Please provide details of other sources of funding for the project. 1.6a Proposal Fu Funding source Capital Programme Total Carillion contact centre SECTION 2 FUEL POVERTY FUND 2.1 Impact on Fuel Poverty Describe how the proposal will help to reduce the extent of fuel poverty. (max 200 words) 9

2.1 Impact on Fuel Poverty 2.2 Targeting Explain how the fund will be targeted. (max 200 words) 2.3 Strategic Fit Describe how your programme is consistent with other aspects of the Government s fuel poverty strategy (and/or local relevant strategic priorities) (max 200 words) 10

2.3 Strategic Fit 2.4 Monitoring and Evaluation a) Set out how key performance indicators will be monitored during the project. b) Describe your plan for evaluation of the project. 2.5 Project Costs 11

2.5 Project Costs Provide brief details of the main costs of the project. Deliverable 000s a. b. c. d. e. f. Evaluation and monitoring Total cost of project during 2012-13 Total funding contribution required from DECC 12

SECTION 3 Green Deal Pioneer Places Fund (in completing this section applicants should demonstrate how the proposal addresses the primary purpose and desired outcomes set out in the Green Deal fund guidance notes at section 3 above) 3.1 Required information Green Deal ready plans: LAs would create a portfolio of households ready to enter into Green Deal plans between 28 January 2013 and 31 March 2013. Cost Information Capital Programme Total Total Cost Cost breakdown from DECC fund: [provide details below on how the DECC fund would be utilised] Estimated funding from Green Deal Providers/ECO Required Funding Deliverables Total expected number of households to sign up to a Green Deal plan as a result of the programme Total expected number of businesses to sign up to a Green Deal plan as a result of the programme Expected demand legacy: (# GD plans from city events/ show homes/health Links) Further useful metrics Number of households to have solid wall insulation Number of businesses to have solid wall insulation Total Assessments (30% conversion from assessment to Green Deal see Annex B) Number of local show homes and planned events List, where appropriate, of local partners Number Capital Programme 13

3.2 Delivering Green Deal and driving future demand How will the DECC funding be used to deliver Green Deal and stimulate/drive more demand in the future? Is there a legacy plan in place? (max 400 words) 3.3 Leveraging additional funding How will the DECC funding be used to lever in additional funding to support the proposal? (max 200 words) 14

3.4 Innovation & local partnerships Summarise how the proposal demonstrates innovative plans for building demand for the Green Deal and how you propose to involve local partners? (max 300 words) 3.5 Monitoring and Evaluation a) Set out how key performance indicators will be monitored during the project. b) Describe your plan for evaluation of the project. 15

3.6 HECA How would your proposal link with your HECA report for March 2013? (max 200 words) 16

SECTION 4 Cheaper Energy Together Scheme 4.1 Engagement with Vulnerable Consumers Describe how the proposed scheme will effectively engage with vulnerable consumers and the approaches that will be taken. Describe who the customers are and how many you expect to engage with. (max 200 words) The project is ambitious and will use a multi-media marketing and awareness raising campaign to attempt to reach 5% of the 98,000 vulnerable households in Birmingham and Solihull with a particularly intensive pilot in the Wards of Nechells and Chelmsley Wood. Engagement with vulnerable, fuel poor households in Birmingham and Solihull will involve: Learning from and influencing existing programmes, working with partners involved in energy efficiency advice, health and wellbeing advice, financial inclusion advice (eg. Stay Warm Stay Well, Winter Warmth and Warm Front) to encourage advisors to promote self referrals to this project (which will address any data protection issues). Trialling new ways of reaching vulnerable households through a multi-media, multilanguage advertising campaign including print media, leaflets, radio, local TV, community papers, social media, targeted door knocking, working with large employers, unions and schools, NHS, Local Authority, Fire, Police, community and faith groups etc, advertising on buses and trains and by training trusted local people and organisations The project will supply information briefings and materials to and be included in the marketing campaigns run by the main Collective Energy Switching Project during Spring 2013 Working with energy companies to support vulnerable customers on pre-payment meters, those in debt and those off-gas grid in Solihull. Working with vulnerable households engaging with the project to gain skills and confidence to help them manage energy use better, buy cheaper energy, understand how to get support to make their homes more energy efficient, budget more effectively. The project will provide additional information and support to the Stay Warm Stay Well and Winter Warmth campaigns The project will work with Carillion as it begins engagement with up to 4,735 Households in Fuel Poverty not eligible for AW ECO as part of its commitment to Birmingham Energy Savers. The project will work with Birmingham Credit Union and others, providing management fees for those excluded from switching due to debt to help them emerge from financial exclusion. 17

4.2 Innovation in Design of Scheme Describe how the proposed scheme will demonstrate innovation in the design of the scheme and in the ways of engaging with consumers. (max 200 words) We believe our project demonstrates innovation in 8 aspects: 1. The scale of existing initiatives in Birmingham and Solihull that will be influenced by this project through the training of advisors and provision of information. 2. The scope of support that will be offered to households to achieve short term gains from energy switching but much greater long term benefits from addressing underlying causes of fuel poverty and high energy bills including financial inclusion/access to credit unions. 3. The use of learning from Cornwall Together via UKTogether and USwitch (See Appendix 6) regarding holding an up front auction, creation of a toolkit, the multi-area switch, relationship to the fuel poverty agenda and funds. 4. The range of partners who support this initiative including: small community groups; national organisations; large public and private sector organisations; social housing providers; the NHS; energy companies. 5. The inclusion of Digital Birmingham as a project partner giving households access to exciting new technologies, transforming them into smart customers. 6. The training provision for new groups including carers, shopkeepers and frontline Council staff not normally engaged in this agenda. 7. The outreach to 10 local shops offering PayPoint, (5 in Birmingham and 5 in Solihull) 2 offering to train staff to signpost customers to this project. 2 Mark Prisk recently announced his support for small shopkeepers who offer a vital service to the elderly acting as a social hub to local communities 18

8. The project legacy of shared learning, information and tools which will provide a route to on-going support for vulnerable households and reduction in fuel poverty. 9. The project evaluation will include a review of the experience of working with vulnerable households with regard to the proposed new definition of fuel poverty. 3 4.3 Strategic Fit Describe how the proposed scheme will take a holistic approach to reducing consumers energy bills. (max 200 words) This programme aligns with energy initiatives and the carbon reduction strategy both nationally and locally these include: Energy Act 2011 and Energy Bill 2012 Climate Change Act 2008 UK Carbon Plan Carbon Reduction Commitment DCLG Policy to improve high streets and town centres supporting local shops as community hubs announced 27 November 2012 Better Choices Better Deals Consumers Powering Growth initiative BCC Climate Change Action Plan BCC Core Strategy BCC Fuel Poverty Action Plan Solihull Energy and Affordable Warmth Strategy This project will inform and be influenced by: Birmingham Energy Savers programme to deliver Green Deal and ECO to 15,000 households including 4,735 households in fuel poverty but ineligible for ECO. Birmingham Energy Savers Community Green Deal is working with community groups to 19

reach 400 households. Stay Warm Stay Well Birmingham, funding of 440,000 confirmed to carry out 2,000 home visits to those with underlying health conditions resourced through the Warm Homes Healthy People Fund 2012/13. Winter Warmth campaign set up by the Solihull Partnership, working with internal and external partners to map incidences of fuel poverty, using EPC data and data around ill health to identify the most vulnerable and offer assistance relative to their needs. This project will also link to Birmingham and Solihull Go Early and Fuel Poverty bids. The project will identify vulnerable households who qualify for ECO and support the process of understanding and engaging with a Green Deal assessment and speeding up the installation of eligible measures with consequential early stimulation of the supply chain. 20

4.4 Evaluation Describe how the scheme plans to capture and share learning. (max 200 words) A substantial evaluation and dissemination exercise is planned to inform routes to inclusion of vulnerable households in future energy switch campaigns. Three levels of evaluation are planned, with on-going dissemination to networks, partners, West Midlands Local Authorities and DECC. Social return on investment models will be used to support understanding of outcomes. 1. interim review and rapid feed back to project partners and the Collective Energy Switching Campaign 2. external evaluation completed by 31 March 2013 3. interim/ final assessment of the project in the context of findings from projects across the West Midlands funded by DECC in this round, co-ordinated by the Sustainable Housing Action Partnership. The experiences of Birmingham and Solihull will be compared and contrasted.. Evaluation elements are: a) Review project ambitions and proposed activities against those which are successful to inform future and ongoing projects. b) Monitor /report interim findings, including any barriers to delivery and engagement, that are available during March 2013 c) Rreport by 31 March 2013 on lessons learnt - publicising innovation and good practice case studies d) Establish a mechanism for Local Authorities to share their finalised evaluations with other WM Local Authorities after the end of March 2013, to inform an on-going learning network. The project evaluation will be reported to Solihull Council s Health and Wellbeing Board and the Birmingham Green Commission. See KPIs in 1.4 4.5 Transparency Describe how the proposed scheme will communicate transparently to ensure consumers are informed and understand it, and are provided with key pieces of information such as any expected savings to be made by switching that are accurate and not misleading. (max 200 words) 21

Consumer expectations will be managed by being clear on what the project aims to achieve and how it links to other initiatives. The project steering group will include representatives from a range of organisations who understand the information customers want and how it should be communicated. (See Appendix 3 for list of Stakeholders). 1. The project will be one of a range of fuel poverty alleviation initiatives underway in the Birmingham and Solihull. It is funded for 3 months with a very specific remit. It is therefore important to explain to households: how the project fits with other local initiatives how anyone involved in the project will be supported once it finishes (exit strategy) Other key information includes: 2. Cornwall Together has found that the cheapest deals change frequently and may be available on the open market, rather than limited to switching schemes. 3. Due to individual circumstances, recommendations for switching and changing from pre-payment to credit meters may not be suitable for everyone. 4. Consumers should be advised clearly that switching aims to reduce bills in the short term, but that energy costs are likely to carry on rising in the longer term and there are other actions that need to be undertaken to minimise energy bills in the long term. Training will be given to all advisors involved in the project. Illustrative examples of energy bill savings due to switching will be provided in a range of formats including leaflets and videos in languages recommended by community and voluntary groups and support agencies for use by those groups and agencies. Interim and final evaluation reports will be publicly available. Marketing materials, information and advice will be provided in print, by radio, by video and in several languages. The project will be managed by an organisation contracted as a result of a public procurement process. 4.6 Project Costs Provide brief details of the main activities that funding is requested for and the costs of the project. The Cheaper Energy Together project in Birmingham and Solihull aims to engage with 4900 vulnerable households and provide more detailed support to 570 households to enable them to understand their options to switch energy provider and/or come off prepayment meters. To benefit from this project, households will need support on a range of issues. Project funding will be required for training on these issues which include: 22 Financial management and budgeting if households are to switch to credit meters from pre-payment meters Householder access to the internet at home or via an advisor if they are to obtain the best tariffs available

4.6 Project Costs Use of smart meters through online monitoring Household understanding of the impact of behaviour on energy use and therefore energy bills Households will need to refer themselves to the project to avoid contravening data protection regulations. Voluntary/community and third sector organisations may need finders fees to help households get to a point where they can self refer. Moving households to a new model for financial management, fees for jam jar accounts may be needed. Marketing campaigns will be required, supported by the production of accessible materials in a variety of formats, making use of a range of media and in a number of languages and access to a Contact Centre (to be provided by Carillion). Deliverable 000s a. Project management including financial management, programming and reporting and fulltime project management week from 3 January 2013 to 31March 2013 including on-costs b. Assistant project manager assisting project manager and responsible for the training programme and delivery full time 3 January 2013 to 31 March 2013 including on costs c. Develop business case covering financial, environmental, social and economic benefits of collective switching allowing equal access to all including fuel poor and vulnerable customers d. Establish finance requirements (eg home visits, referral fees, cash back offers, home energy assessment visits etc) that are needed to support equal access to vulnerable customers to the Collective Energy Switch programme e. Physical infrastructure costs development and management liaison with Carillion contact centre, set up of project office, online interface, handheld internet access devices for outreach advisors and thermal imaging camera f. Infrastructure development costs networks liaison with partners, establishment of communication channels eg website or webpages, Linkedin Group etc 23

4.6 Project Costs g. Energy supply market research companies, products, added value elements h. Identify and engage with existing, local organisations that deliver that deliver financial inclusion and advocacy services for vulnerable customers i. Development of financial scenarios including financial inclusion aspects to use with customers and advisors to illustrate benefits of switching j. Development of financial inclusion products with local credit unions and others to overcome barriers to switching including Jam Jar fee contributions for those setting up Jam Jar accounts k. Development and production of information for customers, advisors and others on switching tariff and supplier and moving off pre-payment meters multi media approach ensuring those on pre-payment meters and in fuel poverty are also offered viable and attractive options through the auction l.. Development and production of information for customers, advisors and others on energy saving tips, measures and support available ie behaviour change support and signposting to other programmes such as Green Deal and ECO etc m.. Outreach and training - existing support agencies and programmes currently working with vulnerable individuals and households - preparation of training materials, engagement and training delivery and follow up mentoring n. Outreach and training Unions, large employers, community organisations (including faith groups not already engaged in the agenda) - existing networks additional for establishing new contacts and networks o. Outreach and training for neighbourhood facilities including 10 local shops offering PayPoint, 5 in Solihull and 5 in 24

4.6 Project Costs Birmingham and 3 libraries/leisure centres in Solihull and 3 in Birmingham p. Liaison with a) energy companies Big 6 and smaller/new entrants b) Digital Birmingham c) Carillion Energy Services to understand existing marketing approaches and attrition and conversion rates in order to both influence material to include switching and to develop innovative marketing approaches based on existing communication practice and success rates q. Engage with Digital Birmingham and their partners to develop an offer for those wishing to access property logs and other digital support. Supply and fix of home logs. r. Marketing multi-media campaigns See Appendix 8 Local Media BCC/SMBC marketing Fees to other groups for marketing through their networks includes printing, small events etc Social media manager Video production short films for different audiences in different languages including translation/dubbing fees Web and literature design Printing - including translation as required Liaison with wider Collective Energy Switch programme s. Contact centre costs staff to sign up households to Collective Switch programme 4900 engaged at 44 each See Appendix 7 t. Evaluate Collective Energy Switch bids from potential suppliers with regard to vulnerable customers and recommend contract award to BCC/SMBC 25

4.6 Project Costs u. Develop a self-service tool-kit that consolidates content from all activities to provide a process to support and enable the Authorities to fully exploit the opportunity of collective switching (with equal access for vulnerable households) in the future v. External evaluation Internal interim review and reporting Review of evaluation findings against other WM projects funded through this round and dissemination to all partners by SHAP Total cost of project during 2012-13 Total funding contribution required from DECC 489.6 programme 38 capital 274 programme 38 capital SECTION 5 Renewable Heat Survey - Optional 26

SECTION 6 To be completed by all applicants 6.1 Declaration The project funding that is being applied for is to fund either a new project in relation to which no funding has been allocated or to extend an existing project. The funding will not be used to replace existing funding for a project. We confirm that local and community organisations are involved in the design or delivery of this proposal, where appropriate. We confirm that the proposed use of the fund will comply with all relevant requirements of EU law (e.g. relating to procurement and State Aid law). Name Title Local Authority Programme Manager for Birmingham Energy Savers Birmingham City Council 27

Crown copyright 2011 Department of Energy & Climate Change 3 Whitehall Place London SW1A 2AW www.decc.gov.uk URN 12D/398