Bethesda Hspital Incrprated POSITION DESCRIPTION Date OCTOBER 2016 Psitin Title Divisin Reprts t SECTION 1 Psitin Summary ADMISSIONS CLERK PATIENT SERVICES The Admissins Clerk is respnsible fr: Team Leader- Patient Services Wrking cllabratively with clleagues t achieve agreed targets fr the Business Unit cntributing t the achievement f verall strategic bjectives f the Organisatin and demnstrating the rganisatinal values. General clerical duties fr the preparatin and crdinatin f patient admissin and discharge: Data entry f patient details Health fund checks Preparatin f Medical Recrd files Patient admissin Patient discharge Receipting and balancing f mnies Filing Prviding a Receptin / Switchbard Service t Bethesda Hspital Liaise effectively with hspital departments, dctrs rms, health funds and insurance cmpanies Wrk cllabratively with Patient Accunts t ensure apprpriate apprvals have been received fr patient admissin General administrative duties t supprt the practices within the Admissins Department SECTION 2 Key Wrking Relatinships INTERNAL EXTERNAL Manager- Administratin Services Team Leader- Patient Services Clinical Nurse Managers Pre- Admissin Nurse Nurse C-rdinatrs Patients Private Health Insurance Funds Dctrs Rms Visitrs t the Hspital Suppliers/ cntractrs Ward Clerks Patient Accunts Team
Admissins Clerk Octber 2016 Page 2 SECTION 3 KEY RESULT AREAS (s) and KEY PERFORMANCE INDICATORS (s) DEMONSTRATE THE BETHESDA VALUES Wrk displaying the values f teamwrk, respect, integrity, cmpassin, excellence and prfessinalism. Behaviural Descriptrs Adhere t the Bethesda values and cnsistently behave in an hnest and ethical way. Recgnise difference in peple Treat peple with respect and dignity Prvide prmpt curteus and effective service t custmers Demnstrate apprpriate cnfidentiality and duty f care Shw energy and cmmitment t tasks Supprt a psitive wrking envirnment Fllw rganisatinal plicy Seek and participate in nging perfrmance feedback, management and develpment Evaluate and mnitr wn perfrmance Take persnal respnsibility fr accurate cmpletin f wrk Clear demnstratin f Bethesda values in dayt-day wrk relatinships Participatin in staff meetings Attendance at training Undertaking external develpment pprtunities Psitive wrk relatinships with clleagues IMPLEMENT THE VISION AND INNOVATION Build awareness f the Hspital s gals and identify, implement and cmmunicate slutins and imprvement pprtunities t ensure achievement f the gals. Supprt rganisatinal change initiatives thrugh adaptability, facilitatin and/r leadership Behaviural Descriptrs Understand and supprt the Hspital s Visin, Missin and business bjectives Recgnise hw rle cntributes t the achievement f rganisatinal gals Learn abut ther parts f the rganisatin Understand the relatinship between specific tasks and business unit pririties Participates in discussins arund issues Identify and suggest slutins t prblems Implement new wrk imprved practices when required Assist delivering the Hspital s Missin and Visin Develping imprvement ideas Demnstrated cmmitment t implementing cntinuus imprvement slutins acrss the business unit COLLABORATE AS ONE TEAM Build, enhance and maintain interpersnal relatinships with relevant stakehlders t achieve rganisatinal gals Demnstrate apprpriate leadership skills t build, empwer and guide peple t achieve rganisatinal gals Behaviural Descriptrs Cmmunicate cncisely with clleagues and custmers Use effective cmmunicatin skills when listening and talking Build psitive relatinships with clleagues and custmers Operate as an effective member f the team; wrks cllabratively Share infrmatin with thers that will supprt the team s gals Attendance and cntributin in staff meetings Evidence f psitive wrking relatinships Grievances reslved in 2
Admissins Clerk Octber 2016 Page 3 Fllw directin f supervisr Keep manager infrmed f wrk prgress Perfrm ther duties as directed t supprt the cmpleting f key utcmes f the business unit and Hspital an effective and timely manner with all parties in agreement with utcme Cmpletin f perfrmance reviews and develpment plans fr self KNOW THE BUSINESS Build and maintain awareness f the hspital s custmers and the service which we perate. Perfrm the business f a private hspital; take apprpriate actin and fllw up t help ensure realisatin f results Behaviural Descriptrs Take steps t ensure the prvisin f prmpt, efficient and respnsive custmer service persnally in wrk rle. Prvide general clerical duties Prvide receptin duties at main receptin desk n rtatin Supprt admissins and recrds management prcess Cmply with gvernance, cmpliance and accuntability requirements as directed by supervisr Understand tasks, accuntabilities, timelines and requirements f rle Plan wrk tasks fr shift Demnstrate flexibility t cpe with day-t-day changes Wrk t agreed pririties, utcmes, time cnstraints and assigned resurces Cmplete required dcumentatin in crrect frmat Wrk t ensure the safety f self and thers with in the legislative requirements f Occupatinal Safety and Health; Use and stre chemicals accrding t Material Safety Data Sheets; reprt all hazards and incidents Fllw current plicy and prcedures Timely and accurate cmpletin f wrk tasks Timely reprting and reslutin f cmplaints High satisfactin rate frm custmers (internal & external), patients and families Accurate and timely dcumentatin Timeliness and accuracy f reprts Apprpriate safety behaviur Timely reprting f risks and safety hazards SECTION 4 Authrity Levels The Admissins Clerk is respnsible fr supprting the prvisin f utstanding custmer service and fr assisting in the develpment f psitive relatinships between the patient, dctr, significant thers and ther health prfessinals fr the benefit f the patient s nging health care The Admissins Clerk, reprts t the Team Leader- Patient Services and functins within the guidelines f the Plicy and Prcedures and Missin, Visin and Values. 3
Admissins Clerk Octber 2016 Page 4 SECTION 5 Selectin Criteria Qualificatins Current Plice Check (n mre than 6 mnths ld) Certificate II r III in Health Supprt Services Knwledge Knwledge f OSH legislatin and requirements Medical terminlgy Medical recrd prcedures and practices Health fund services Quality imprvement and risk management prcesses Skills Demnstrated keybard, cmputer and typing skills, including experience in data entry, wrd prcessing and spreadsheet skills Accurate typing (at least 40 wrds / minute) Well develped written and verbal cmmunicatin skills Well develped rganisatinal skills Experience Organising wn time and wrk prcesses t meet deadlines Determining and exceeding custmer expectatins Wrking effectively as part f a team Building and sustaining relatinships with clleagues and custmers Switchbard and receptinist experience within a busy rganisatin Previus experience as an Admissins Clerk Patient admissin experience 4
Admissins Clerk Octber 2016 Page 5 SECTION 6 Acceptance f Psitin Descriptin Admissins Clerk Date Executive Manager Clinical and Supprt Services Date 5