TeamTalk JUNE 11, 2018

TeamTalk JUNE 11, 2018

SERVICE EXCELLENCE Awards JUNE June 15: Dillard's Event at T.J. Samson June 16: T.J. Health Fair in Glasgow and Mamm's Day Out June 19: Generation RX Lunch & Learn June 21: Painting for a Purpose Employee Event June 23: Diabetes Management Workshop June 28: T.J. Employee Golf Scramble June 28: Simply Silver Jewelry Show JULY July 18 & 19: Masquerade $5 Jewelry Show July 19: Alzheimer's Educational Session DO YOU KNOW SOMEONE WHO EXEMPLIFIES THE VALUES AND STANDARDS OF THE T.J. PLEDGE? Nominate your fellow co-workers for one of the TJRH Service Excellence Awards. You may pick up a form outside the hospital cafeteria, print the one in the back of this newsletter, or you can also submit it online via the T.J. Intranet. Award winners are announced monthly. Thank you for helping us to recognize our employees who strive for Service Excellence! If you have an important date or event that should be added, please email it to bmatthews@tjsamson.org. Stop by the T.J. Gift Shop to get ready for your 4th of July events! Check out all of the great stars and stripes goodies we have in stock now! You'll also find great savings on some items, up to 60% off! T.J. PATIENT ENCOUNTERS 6/2/18-6/8/18: 7,156 5/26/18-6/1/18: 6,328

Service Excellence Awards Congratulations to this month s Service Excellence Award Winners! JENNIFER SARGENT has been selected as the MAY winner of the TJRH Service Excellence Award for COMPASSION! RANDY KINGREY has been selected as the MAY winner of the TJRH Service Excellence Award for being a T.J. CHAMPION! According to the values of the TJ Pledge, we show compassion by: Seeing all patients, family members, visitors, coworkers, physicians, and anyone else at TJ as my customer. Recognizing that each and every interaction I have a TJ Regional Health matters Showing kindness and compassion towards my customers at all times Being sensitive to the personal and private needs of every customer. Jennifer was recognized for showing these qualities and more every day. The following submission was received: Jennifer Sargent has shown great compassion over the past two months. When the husband of Suzette Ferren passed away, Jennifer stepped up and worked every day she was available to work, even giving up a full weekend. When the time came for Suzette to come back to work, Jennifer asked to be scheduled with Suzette to help her through her first few weeks. Jennifer has not wavered when it comes to doing anything and everything for her team members, never once complaining or tiring and has been a Rock Star helping Suzette transition back into a routine. Suzette has the following to say: When I returned to work after the death of by husband, I was fortunate to be scheduled with Jennifer Sargent for the first week back. Jennifer knew this was going to be hard on me and was right there beside me with a helping hand. Jennifer did more than her fair share of the work that week, but never let on like she was doing anything different. She came supplied with Kleenex, hugs, and plenty of encouraging words. I believe Jennifer has shown what compassion is all about. According to the values of the TJ Pledge, a TJ Champion is someone who: Serves with passion Views their self as an owner of TJ Regional Health and acts accordingly Takes responsibility for the physical appearance of TJ Regional Health, including their work area Goes out of their way to daily thank and compliment their customers and coworkers Dares to make a difference and be exceptional Constantly tries to improve their self and TJ Regional Health Speaks positively about TJ Regional, while at work and in public places outside of work. Randy was recognized for exhibiting the characteristics of a TJ Champion. The following submissions were received: Randy is always coming to work with a smile on his face. He never complains about anything we ask him to do. He is always generous and goes above and beyond for the staff. Randy would do anything for you and does a fantastic job every day. He protects and serves TJ Samson well and is truly a champion to everyone who encounters him. (Submitted by Katie Davis, Urgent Care) No matter the situation, Randy is always calm, helpful, and never complains. He is always making sure we are taken care of. On busy days he will bring us a snack or a treat when we haven t had time to sit down. At night when we leave, (whether its late, dark, snowing, or raining) he makes sure we get to our cars or brings them to us. He is an excellent employee and always makes my day better. (Submitted by Ashley Froedge) Congratulations to JENNIFER and RANDY, and THANK YOU for the excellent service you provide to your patients at TJRH every day! If you would like to nominate someone for a Service Excellence Award, you may fill out a nomination form on the intranet, print the form in this newsletter, or pick up a form outside the cafeteria.

Shopping Event WALMART CLINIC, MELISSA TAYLOR AND BETH COOPER OIG recertification inspection recently took place at the Clinic at Walmart. The inspector found the clinic with no deficiencies. Special thanks to Melissa Taylor and Beth Cooper for getting records over for review. Great job, team! PAT SPEARS When I first moved here from WI in January, I was a bit concerned about the possible rapport my new doctor and I would have at TJ Pavilion because of my hearing and comprehension difficulties, plus considerable medical file. But Pat Spears was right from the start. So warm and welcoming and she took the time to listen and gave me very knowledgeable advice. She is terrific and very comforting. LISA DEVORE I was worried that the first appointment I would have here, after moving from WI would be a little scary, but Lisa Devore immediately set me at ease. She was so pleasant and cheerful. She was patient with me and allowed me to fill her in on my medical background. T.J. Samson South Lobby FRIDAY, JUNE 15 {7 AM to 6 PM} 10% of all pre-tax sales will be donated to the AUXILIARY PROGRAM DR. MICHAEL SARIDAKIS I had been worried for some months before I moved about my possible need for a colonoscopy. Dr. Saridakis started talking to me with such a calming and friendly voice. He was soothing the entire visit and just as friendly and caring at the hospital during my procedure.

Metcalfe County Relay for Life Thank you to Traci Edwards, Sara Beth Stotts, Chanea Smith and Melissa Garrett for attending the Relay for Life event in Metcalfe County last weekend. We also want to thank Susan Garrett (not pictured) for preparing for the event and leading fundraising efforts for the past several months. We appreciate each of you spreading the T.J. love in the community! Dego's Place is now open in the former Plum Yum location near the T.J. Health Pavilion! This menu was posted on Facebook this week. Dego's Place has been opened by the owners of Garcia's. They plan to open a butcher shop within this location soon.

Presented by: MEGAN BROWN, PharmD Clinical Pharmacy Manager at T.J. Samson Community Hospital TUESDAY, JUNE 19 12 p.m. to 1 p.m. T.J. Health Pavilion Community Center Bring a sack lunch and drinks will be provided. One CEU for nursing professionals who attend. Please call 270.659.3378 or email kshepard@tjsamson.org for more information.

TREAT DAD ON FATHERS DAY! Fathers Day Massage Special $35 ONE HOUR MASSAGE SESSION Purchase Certificates for $35 for a One Hour Massage from June 10 to June 18. Certificates must be purchased by a T.J. employee, but anyone may use them. Purchase your gift certificates in Outpatient Rehab at the Pavilion with cash, check, debit/credit or payroll deduction. Email Anne Hodges or Mark Quigley for more information. MAMM S DAY OUT We realize your time is valuable and it may be difficult to get a mammogram during the work week. That s why we re offering a Saturday screening. When: Saturday, June 16, 2018 7 to 11 a.m. What: Screening mammograms and health education Where: T.J. Health Pavilion Call 270-651-1814 to schedule your appointment. You may qualify for a free exam!

M Join the New Walking Group - Add a Dose of Wellness to your Day Just 15 minutes/day of walking does make a difference! T.J. Regional now allows ALL Employees to go for 15 minute daily walk without having to clock-out! At T.J. Enjoy weekly walking groups guided by Fit for Life clinicians Those at the Pavilion and Columbia locations are encouraged to walk each day on their own. Find a Walking Buddy or walk with the clinicians from Fit for Life Health & Wellness Center Program starts : Monday June 11, 2018 - Meet at the Apple A Day at the front lobby of T.J. Regional Week1: Monday at 12:15 pm, Wednesday at 12:30 pm; Friday at 11:45 am Week 2: Tuesday ay 12:15 pm and Thursday at 11:45 am We will alternate these weeks to allow flexibility for everyone s schedule. For more information, call the Wellness Center at 270-361-5069. Fit for Life Health and Wellness Center 1006 Glenview Drive, Glasgow, KY 42141 Mon/Tue/Thu 7am 4pm Wed 7am 5pm Fri 7am 3pm

Tasty Treats Week 11: Planning in your Treats Don't get the false idea that losing weight or improving your health means avoiding tasty treats from here until eternity. Your best bet is to plan in some treats at regular intervals so you don't feel deprived and set yourself up for unexpected disappointment. When considering how to incorporate treats, keep the following in mind! Time frame. Set a time frame around your treats. Experiment with every 2-4 weeks. This way, it's not every week, but not so infrequent it's unrealistic. Commit to trial and error. Try recipes with just a hint of something sweet. Try trail mix with a few tablespoons of chocolate chips or nuts with a drizzle of maple syrup. Don t throw all you know out the window. Search for desserts that have minimal additives or chemicals. Look for treats that include real ingredients like nuts, seeds, or chocolate, not a long list of things you can't pronounce. Make your own. Your safest bet is to make your own treat. If the recipe calls for you to make more servings than needed for just yourself, cut the recipe in half and give most of it away. Know Yourself As you continue your health journey and learn your own tendencies, set parameters around your treats that work best for you. Saturdays. Perhaps your treats are only on a weekend day. Once a month birthday. You could use your birth date (for example, the 22nd of each month) as your one day a month to eat whatever you choose. Only homemade. You may want your treats to only be the ones you make. This way, you have more time to truly consider if the treat is worth all your time and effort, rather than just grab the first donut or cupcake in sight. Healthy Treat Ideas Start making your list of healthy treats you can look forward to in the coming weeks. Try these! Pumpkin chocolate chip cookies Dark chocolate cherry oatmeal cookies Mini strawberry cheesecake bites Fit for Life Health and Wellness Center 1006 Glenview Drive Mon/Tue/Thu 7am 4pm Glasgow, KY 42141 Wed 7am-5pm 270-361-5069 Fri 7am 3pm

TJ CAFÉ MENU Monday 06/18/2018 Bruschetta Chicken, Pepperoni Pizza Sliders, Italian Pasta Salad, Parmesan Roasted Zucchini Wedges, Garlic Butter Potatoes, Spinach Caesar Salad, Garlic Dinner Rolls and Strawberry Shortcake Soup of the Day: Loaded Potato Soup Tuesday 06/19/2018 Steak Tips, Chicken Picatta, Mashed Potatoes, Roasted Button Mushrooms, Fresh Green Beans, Horseradish Sauce, Buttered Egg Noodles, Dinner Rolls, and Double Chocolate Cake Soup of the Day: Broccoli Cheddar Wednesday 06/20/2018 BURRITO BOWLS Chicken Fajitas or Seasoned Ground Beef on a Bed of Rice with a Variety of Fresh Toppings, Chips and Queso, Avocado Salad, and Rainbow Fruit Salad Soup of the Day: Chicken and Rice Soup Thursday 06/21/2018 Fried Chicken Sandwiches or Grilled Fish Sandwich with Assorted Toppings, Grilled Cabbage, Loaded Potato Salad, Old Bay Fries, Country Style Green Beans, House made Tartar, with Peanut Butter Frosted Brownies Soup of the Day: Corn Chowder Friday 06/22/2018 BAKED POTATO and HOT DOG BAR!!! Load Your Baked Potato with Pulled Pork, Chili, Broccoli, Bacon, Butter, Sour Cream, and Assorted Toppings, or enjoy A Grilled Hot Dog and ICE CREAM BAR Soup of the Day: Vegetable Soup For outside orders, please call ahead and we will happily prepare your lunch for you to pick up..270-651-4248

RSVP to Heather Mattox in HR at ext. 4378 or hmattox@tjsamson.org.

2018 employee DISCOUNTS All discounted tickets must be purchased in advance on the website of the park you wish to visit. Enjoy these great summer savings! Go to the T.J. Intranet and click on Beech Bend which is located under Consignment Tickets. This will direct you to the Beech Bend website: www.beechbend.com. Enter the following code (in all capital letters) for discounted Beech Bend tickets: TJSAMSON Discount Regular Admission: $32.99 (54 and up) Discount Senior (60+) or Child (54 or less): $29.99 Go to the T.J. Intranet and click on Holiday World which is located under Consignment Tickets. This will direct you to the Holiday World website: HolidayWorld.com/FunClub. Enter the following information for discounted Holiday World tickets: Username: Holiday863 Password: World863 Check website for pricing information. Go to the T.J. Intranet and click on Kentucky Kingdom which is located under Consignment Tickets. This will direct you to the Kentucky Kingdom website: https://www.kentuckykingdom.com/groups/fun-club/ Choose Fun Club Company Discount Tickets. Select the number of tickets you d like to purchase and choose Add to Cart. Next, enter the following code (in all capital letters) for discounted Kentucky Kingdom Tickets: KKHB18 Discount Regular Admission: $39.95 (Regular Price: $54.95) Go to the T.J. Intranet and click on Louisville Zoo which is located under Consignment Tickets. This will direct you to: LouisvilleZoo.org/ticketclub where you will be able to purchase discounted tickets. The coupon code is: tjsamson General Admission: Save up to $3 per ticket. Membership: Save $5. This Frequent Fun Pass provides free admission and parking during regular hours for 12 months.

JUNE 16, 2018 7 to 10:30 a.m. at the T.J. Health Pavilion PRE- REGISTER online at www.tjsamson.org NOW FREE BASIC LAB WORK THIS YEAR! FREE EVENT INCLUDES BASIC LAB PANEL (Sodium, Potassium, Chloride, Carbon Dioxide, BUN, Creatinine, Calcium, Glucose) For accurate results, do not eat or drink the morning of the test. Juice and Breakfast Bars will be available. LIPID PANEL (Cholesterol, HDL, Calculated LDL, Trigylcerides and Calculated VLDL) PSA: Prostate Specific Antigen Bone Density Screening Height & Weight Blood Pressure Body Mass Index ABI, Carotid & Aorta Screenings: $50 each or all 3 for $120 FREE SPORTS PHYSICALS T.J. Rehab Department West A/Urgent Care Entrance 7 to 8:30 a.m. Glasgow and Barren County Student Athletes 8:30 to 9 a.m. Metcalfe County Student Athletes 9 to 10:30 a.m. Open to ALL student athletes in grades 6-12 KHSAA APPROVED ANNUAL SPORTS PRE-PARTICIPATION PHYSICAL - GRADES 6-12 Student athletes should enter in the West A Entrance by T.J. Urgent Care and then sign in at registration table in main hallway. Bring your corrected vision glasses or contacts. KHSAA Pre-participation Physical Forms pages 1 through 3 must be completely filled out by parent(s) or legal guardian(s) before arriving at the Sports Physicals event. Parent or legal guardian signature is required. You can print a copy of the form(s) from the KHSAA website. Go to khsaa.org. Click on KHSAA forms at the bottom left of the home page in the gray area. HIGH SCHOOL STUDENTS: click on General Administrative Forms (Physical, Transfer, Contract). Then click on GE04-Combined Parent Permission and Athletic Physical Forms (High School). MIDDLE SCHOOL STUDENTS: Click on Middle School Forms, then click on MS01-Combined Parent Permission and Athletic Physical Forms (Middle School). If the student plays on middle AND high school teams, then page 1 from GE04 and MS01 has to be filled out. The T.J. Community Health Fair is made possible with support from the Good Samaritan Foundation and Lindsey Wilson College. Please call 270.659.3378 if you have questions or would like more information.

Rehab and Sports Medicine FREE SPORTS PHYSICALS SATURDAY, JUNE 16, 2018 T.J. Samson Rehab Department in the T.J. Health Pavilion 7 to 8:30 a.m. Glasgow and Barren County Student Athletes 8:30 to 9 a.m. Metcalfe County Student Athletes 9 to 10:30 a.m. Open to ALL student athletes in grades 6-12 KHSAA APPROVED ANNUAL SPORTS PRE-PARTICIPATION PHYSICALS FOR STUDENT ATHLETES IN GRADES 6-12 THIS EVENT PROVIDES SPORTS PHYSICALS ONLY. Student athletes should enter in the West A Entrance by T.J. Urgent Care and then sign in at registration table in main hallway. Be sure to bring your corrected vision glasses or contacts. KHSAA Pre-participation Physical Forms pages 1 through 3 must be completely filled out by parent(s) or legal guardian(s) before arriving at the Sports Physicals event. Parent or legal guardian signature is required. You can print a copy of the form(s) from the KHSAA website. Go to khsaa.org. Click on KHSAA forms at the bottom left of the home page in the gray area. HIGH SCHOOL STUDENTS: click on General Administrative Forms (Physical, Transfer, Contract). Then click on GE04-Combined Parent Permission and Athletic Physical Forms (High School). Print & fill out completely. MIDDLE SCHOOL STUDENTS: Click on Middle School Forms, then click on MS01-Combined Parent Permission and Athletic Physical Forms (Middle School). Print & fill out completely. If the student plays on middle AND high school teams, then page 1 from GE04 and MS01 has to be filled out. This is a FREE EVENT sponsored by T.J. Samson Rehab and Sports Medicine!

T.J. HEALTH PAVILION 310 N.L. Rogers Wells Blvd., Glasgow Call 270.651.1111 for general information. Primary Care Pod A: 270.651.6791 Nephrology: 270.659.5965 Dr. Clouse Dr. Mallory Dr. S. Reddy Marissa Howard, APRN Megan Bow, APRN Pat Spears, APRN Neurology & Sleep Medicine: 270.659.5945 Primary Care Pod B: 270.659.5870 Dr. Koury Dr. Gilson Dr. Miller Dr. Neuhaus Dr. Turner Oncology: 270.659.5890 Haley Pace, APRN Dr. Modi Melanie Isbell, APRN Primary Care Pod C: 270.659.5885 Pain Management: 270.659.5945 Dr. A. Campbell Dr. Jessie Matney Pulmonology: 270.659.5835 Jessica Miller, APRN Paula West, APRN Dr. Kummerfeldt Dr. Waheed Cardiology: 270.659.5970 Laura Howard, APRN Amanda Parsons-Cole, APRN Dr. Nair Dr. Rajan Dr. V. Reddy Dr. Salifu Urology: 270.659.5965 Lisa DuCoff, APRN Nancy Jo Houchens, APRN Brooke Matson, APRN Urgent Care at the Pavilion: 270.659.5555 General Surgery: 270.659.5945 Dialysis: 270.659.5580 Dr. Klapheke Dr. Marion Dr. Saridakis Laboratory: 270.659.5584 Gynecology & Obstetrics: 270.651.9755 Pavilion Pharmacy: 270.659.5599 Dr. Craddock Dr. Dirig Dr. Thorpe Radiology: 270.659.5570 Nellie Bell, APRN, CNM Regina Mash, APRN, CNM Casey Sacia, APRN Rehab Services: 270.659.5660 Gynecology: 270.651.6791 Respiratory: 270.659.5540 Dr. Gibson Women s Imaging: 270.659.5591 ADDITIONAL SERVICE LOCATIONS T.J. Health Cave City Clinic: 270.773.2111 T.J. Health Columbia: 270.384.4753 T.J. Health Columbia Behavioral Health Unit: 270.384.7516 Dr. Kinnaman Dr. Siady Dr. Rodocker T.J. Health Columbia Clinic: 270.384.0451 Kandace Webster, APRN Alisha Risen, APRN Pulmonary: Dr. Kummerfeldt Laura Howard, APRN Amanda Parsons-Cole, APRN T.J. Health Columbia Primary Care: 270.384.4764 Dr. Kiteck Kandace Webster, APRN Cardiology: Dr. Rajan Sleep: Kim Bowman, APRN OB/GYN: Maggie Stanley, APRN, CNM T.J. Health Edmonton Clinic: 270.432.4800 Dr. Dunn Connie Prostko, APRN Khabeer Abdul, APRN T.J. Health Gastrointestinal Clinic: 270.659.3398 T.J. Health Greensburg Clinic: 270.973.5439 Pediatrics: Alisha Risen, APRN T.J. Health Russell Springs Clinic: 270.858.3636 Latasha Gilpatrick, APRN Nikki Loy, APRN T.J. Health Tompkinsville Clinic: 270.487.0720 Teresa Sheffield, APRN T.J. Home Health & Hospice: 270.651.4430 T.J. Long Term Care Team: 270.651.4451 Dr. A. Kiser Stacey Hiser, APRN Micah Tracy, APRN Pat Spears, APRN T.J. Samson Community Hospital: 270.651.4444 T.J. Samson Family Medicine: 270.651.4797 Dr. Fisher Dr. House T.J. Sleep Clinic: 270.651.1888 Dr. Turpen Kim Bowman, APRN Amy Thornbury, APRN T.J. Wound Care: 270.651.4325 Walmart Clinic: 270.678.3278 Tiffany Frye, APRN Tracy Taylor, APRN 5/21/18

T.J. employees receive discounts at the following Glasgow businesses by showing their T.J. name badge. ANNA'S GREEK RESTAURANT Receive 10% off. NEW! AT&T Receive 25% off base rates. AUTO SPA COMPLEX Receive $2 off the $20 or $28 car wash. AWARDS, INC. Receive 15% off your purchase of gift items. (Excludes trophies and plaques.) BAILEY GIBSON SERVICE DEPT. Receive 15% off service. BLUEGRASS CELLULAR Receive 15% off basic service. BOUTIQUE 218 at JORDAN'S SALON Receive 10% off clothing at Boutique 218. ENTERPRISE Use this corporate code for a discount: XZ58A71 EXTREME FITNESS Individual: $21 Family: $26 Key Card: $10 FREDDY'S Receive 10% off your total on T.J. Tuesdays. KENTUCKY ONSITE OIL CHANGE Receive 15% off your total. LONG JOHN SILVERS / A&W Receive 20% off regular-priced purchase. T.J. EMPLOYEE DISCOUNTS MARCO'S PIZZA Receive 30% off regular-priced purchase. NEW CENTURY BUFFET Receive 10% off your purchase. PAPA JOHN'S PIZZA Buy any pizza at regular menu price, get one FREE! Enter code TJPJ before you begin the order. Online only. Get 35% off the total regular menu price of all of your pizza order! Enter code TJ35 before you begin the order. Online only. RALPHIE'S FUN CENTER Receive free shoe or skate rental. SERENITY SALON & SPA Receive 15% off salon services. SHOGUN BISTRO Receive 15% off your food purchase. SIDELINES CASUAL DINING Receive 10% off your purchase. SWEETHEART BAKERY Receive 10% off your purchase. T.J. CAFE Employee discount in employee cafeteria. T.J. GIFT SHOP Receive 10% off your purchase. Payroll deduction available for employees. WITTY'S COMPLETE CAR CARE Receive $5 off lube/oil/filter change. Rev. 6/11/2018 If you are aware of other discounts that T.J. employees receive from local businesses, please email bmatthews@tjsamson.org.

TJRH Service Excellence Award Nomination Form Nominee s Name (please print): Nominee s Department: Date: Nominee s Supervisor: Choose One: Hospital Pavilion Columbia Clinics Clinic Location: Choose Area(s) of service that the nominee consistently delivers service that reflects T.J. Regional Health s Service Excellence standards of: Compassion Cooperation Collaboration Communication Change Champion Provide a detailed description of how the nominee exemplifies the standards listed on the pledge. Refer to T.J. Pledge for standards of behavior. Please be sure to provide specific examples of service. Would you like to remain anonymous? If no, please provide your name: For Office Use Only: Department Director Approval: HR Approval:

Mission TJ Regional Health will promote and provide for the health and wellness of the communities we serve and the healthcare professionals who serve them. Vision TJ Regional Health will utilize available resources to anticipate and exceed the healthcare needs of the region with a focus on quality and compassion. Core Values Service Excellence Responsive Vision Innovation Compassion Ethics

T.J. PLEDGE I WILL SHOW COMPASSION: see all patients, family members, visitors, coworkers, physicians, and anyone else at T.J. as my customer recognize that each and every interaction I have at T.J. Regional Health matters show kindness and compassion towards my customers at all times be sensitive to the personal and private needs of every customer I WILL COOPERATE WITH OTHERS: maintain zero tolerance for abusive behavior listen and be willing to accept fault when I make a mistake never underestimate the power of an apology refrain from blame and judgment bring a sense of calm to stressful situations I WILL COLLABORATE WITH OTHERS: value myself and every coworker as an equal part of one GREAT team working together treat others in a way that I would like to be treated participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults speak honestly, seek truth, and act with integrity towards my teammates value the uniqueness and expertise that each team member contributes to the whole meet the need of the moment, regardless of whether or not it is considered part of my job I WILL COMMUNICATE: smile - at everyone always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away escort any customer in need (visitors, patients) to their destination I WILL ADAPT TO CHANGE: be a part of the solution when I am presented with a challenge embrace change and set the example for those around me accept openly when there are changes that T.J. Regional and/or I have no control over manage the expectations of others by explaining duration and next steps as often as needed I WILL BE A CHAMPION: serve with passion view myself as an owner of T.J. Regional Health and act accordingly take responsibility for the physical appearance of T.J. Regional Health, including my work area go out of my way to daily thank and compliment my customers and coworkers dare to make a difference and be exceptional constantly try to improve myself and T.J. Regional Health speak positively about T.J. Regional, while at work and in public places outside of work