Cntents Abut this guide 5 Sectin 1: Meeting VET sectr requirements 7 1.1 Hw Aspire s resurces assist in meeting requirements 7 1.2 Resurce quality assurance prcesses 16 Sectin 2: Unit f cmpetency infrmatin 17 2.1 Unit f cmpetency 17 2.2 Unit f cmpetency assessment requirements 19 2.3 Aspire resurces available fr this unit 22 2.4 Target grups 25 Sectin 3: Training requirements 26 3.1 Delivery apprach 26 3.2 Learning mapping 27 3.3 Slutins general guidance 39 3.4 Slutins t practice tasks 40 3.5 Slutins t learning checkpints 50 Sectin 4: Assessment 65 4.1 Assessment apprach 65 4.2 Assessment prcedures 66 4.3 Assessment mapping 72 4.4 Assessment slutins and marking guidance 82 4.5 Cmpleting the recrd f utcme 127 Sectin 5: Frms 129 Sectin 6: Glssary f VET terminlgy 130 Aspire Training & Cnsulting 3
Sectin 1: Meeting VET sectr requirements Training rganisatins have a range f requirements that they must meet in develping and implementing quality training and assessment strategies and practices fr curse prgrams. As a trainer, yu als have a range f requirements that must be cnsidered when implementing prgrams fr yur specific grup f learners. 1.1 Hw Aspire s resurces assist in meeting requirements The fllwing sectin utlines a range f VET sectr requirements and hw Aspire s resurces may assist yu and yur training rganisatin in implementing a quality learning experience. VET sectr requirement Australian Qualificatins Framewrk The Australian Qualificatins Framewrk is the natinal plicy fr regulated qualificatins in the Australian educatin and training system. The AQF incrprates the quality assured qualificatins frm each educatin and training sectr int a single cmprehensive natinal qualificatins framewrk. Yu and yur training rganisatin must be aware f the requirements f the relevant AQF qualificatin r curse requirements, frm the endrsed training package, as yu implement curse delivery. Vlume f learning When develping training and assessment strategies fr this unit and the qualificatin fr which it is relevant, yu and yur training rganisatin must take int accunt the vlume f learning requirements as defined by the Australian Qualificatins Framewrk. An explanatin f vlume f learning can be accessed at: www.aqf.edu.au/wp- cntent/uplads/2013/06/vlume-f-learning- Explanatin.pdf Aspire s apprach Aspire s learning resurces, practice tasks and learning checkpints have been pitched at a level suitable fr the unit f cmpetency and the qualificatins fr which it is relevant, based n the specificatins in the Australian Qualificatins Framewrk (AQF) (Secnd editin, January 2013). Fr mre infrmatin regarding these specificatins, and t dwnlad the Australian Qualificatins Framewrk, visit the AQF website at: www.aqf.edu.au. Aspire ensures that each unit f cmpetency is cvered cmpletely and in depth in bth the learning cntent and the assessment. This apprach will help yu meet vlume f learning requirements as yu develp yur training and assessment strategies. Aspire Training & Cnsulting 7
1.2 Resurce quality assurance prcesses Aspire s resurces are develped with rigrus quality assurance (QA) practices in place. The QA prcess includes five cmpnents that supprt VET sectr requirements: 1. Independent external QA f Aspire resurces is carried ut by QA cnsultants wh are nt emplyed r subcntracted by Aspire fr resurce develpment and have n ther invlvement r interest in the peratins f Aspire. These QA cnsultants have vcatinal cmpetencies and current industry skills relevant t the unit and/r current knwledge and skills in vcatinal teaching and learning. QA cnsultants als hld either: TAE40110 Certificate IV in Training and Assessment (r its successr) a diplma r higher level qualificatin in adult educatin. 2. Aspire engages with relevant industry bdies t ensure its resurces meet industry needs (as identified in each individual unit f cmpetency). This invlves netwrking n an nging basis with industry netwrks, peak bdies and/r emplyers, and btaining their feedback n resurce cntent and assessments. 3. Resurces are als reviewed by varius training rganisatins and learner grups prir t release, t btain and address feedback cncerning resurce usability. 4. Aspire uses external writers and/r subject matter experts wh have relevant qualificatins t an apprpriate level in the subject area f the unit and current knwledge and skills in vcatinal teaching and learning. 5. Aspire s instructinal design team has the fllwing qualificatins r similar: Certificate IV in Training and Assessment r higher (with a preference fr Diplma f VET) TAESS00001 Assessr Skill Set r its successr. Aspire Training & Cnsulting 16
Sectin 2: Unit f cmpetency infrmatin 2.1 Unit f cmpetency CHCCSL002 Apply specialist interpersnal and cunselling interview skills Mdificatin histry Release Cmments Release 1 This versin was released in CHC Cmmunity Services Training Package release 3.0 and meets the requirements f the 2012 Standards fr Training Packages. Significant changes t the elements and perfrmance criteria. New evidence requirements fr assessment including vlume and frequency requirements. Significant changes t knwledge evidence. Additinal assessr requirements. Supersedes CHCCSL502A Applicatin This unit describes the skills and knwledge required t use advanced and specialised cmmunicatin skills in the client-cunsellr relatinship. This unit applies t individuals whse jb rle invlves wrking with clients n persnal and psychlgical issues within established plicies, prcedures and guidelines. The skills in this unit must be applied in accrdance with Cmmnwealth and State/Territry legislatin, Australian/New Zealand Standards and industry cdes f practice. Aspire Training & Cnsulting 17
2.2 Unit f cmpetency assessment requirements Assessment Requirements fr CHCCSL002 Apply specialist interpersnal and cunselling interview skills Mdificatin Histry Release Cmments Release 1 This versin was released in CHC Cmmunity Services Training Package release 3.0 and meets the requirements f the 2012 Standards fr Training Packages. Significant changes t the elements and perfrmance criteria. New evidence requirements fr assessment including vlume and frequency requirements. Significant changes t knwledge evidence. Additinal assessr requirements. Supersedes CHCCSL502A Perfrmance Evidence The candidate must shw evidence f the ability t cmplete tasks utlined in elements and perfrmance criteria f this unit, manage tasks and manage cntingencies in the cntext f the jb rle. There must be evidence that the candidate has: interviewed at least 3 different clients using specialised interpersnal cmmunicatin and cunselling interviewing skills, including: - micr-skills and cmmunicatin techniques, including: attending behaviurs active listening, reflectin f cntent, summarising questining skills pen, clsed, simple and cmpund questins client bservatin skills nting and reflecting skills prviding client feedback - specialised cunseling interviewing skills, including: challenging reframing fcussing integrated clear case nte taking int the interview prcess cmpleted a structured prcess f self-reflectin and evaluatin f wn cmmunicatin used during the 3 interviews. Aspire Training & Cnsulting 19
3.2 Learning mapping CHCCSL002 Apply specialist interpersnal and cunselling interview skills Unit f cmpetency Cntent Practice tasks Learning checkpint Element 1: Cmmunicate effectively Tpic 1: Cmmunicate effectively n/a n/a 1.1 Identify cmmunicatin barriers and use strategies t vercme these barriers in the client-cunsellr relatinship 1A Identify cmmunicatin barriers and use strategies t vercme these barriers in the client cunsellr relatinship 1 LC 1: Part A 1, 2, 3, 10 Part B 1, 2, 3 1.2 Facilitate the client-cunsellr relatinship thrugh selectin and use f micr skills 1B Facilitate the client cunsellr relatinship thrugh selectin and use f micr-skills 2 LC 1: Part A 9 Part B 4 1.3 Integrate the principles f effective cmmunicatin int wrk practices 1C Integrate the principles f effective cmmunicatin int wrk practices 3 LC 1: Part A 4, 6 1.4 Observe and respnd t nn-verbal cmmunicatin cues 1D Observe and respnd t nnverbal cmmunicatin cues 4 LC 1: Part A 8 Part B 5 1.5 Cnsider and respnd t the impacts f different cmmunicatin techniques n the client-cunsellr relatinship in the cntext f individual clients 1E Cnsider and respnd t the impacts f different cmmunicatin techniques n the client cunsellr relatinship 5 LC 1: Part A 5, 7 Part B 6 1.6 Integrate case nte taking with minimum distractin 1F Integrate taking case ntes with minimum distractin 6 LC 1: Part A 8 Part B 7 Element 2: Use specialised cunselling interviewing skills Tpic 2: Use specialised cunselling interviewing skills n/a n/a Aspire Training & Cnsulting 27
Final assessment tasks The final assessment prvided in Aspire s print learner guide r nline resurce includes an verview that is laid ut as fllws (r similar): T demnstrate yur cmpetency using this final assessment yu must successfully cmplete fur assessment tasks. Cmplete the fllwing task Refer t the Aspire Practical placement lgbk fr this unit Part A Questining Yu will demnstrate a sund knwledge f the unit requirements in yur respnses. Part B Case study questins Yu will demnstrate a sund knwledge f the unit requirements in yur respnses. Part C Observatin Yu will demnstrate yur skills and knwledge in a simulated wrkplace envirnment. Practical placement Yur perfrmance will be assessed in the wrkplace. Please nte that Part C is nly included where the Assessment requirements fr the unit f cmpetency specify aspects f perfrmance evidence that must be demnstrated in a simulated envirnment befre practical placement. In all ther cases, bservatin tasks have been incrprated int the practical placement assessment. Please refer t Aspire s Practical placement lgbk User guide fr further infrmatin. Aspire Training & Cnsulting 69
Hw t use the assessment plan Once assessment tasks and ptins have been discussed with the candidate, required and preferred tasks shuld be selected and dcumented in the assessment plan. An example f the assessment plan is prvided here. Assessment plan Training rganisatin name: Candidate name: Phne number: Date: Email: Assessr name: Unit f cmpetency: CHCCSL002 Apply specialist interpersnal and cunselling interview skills Assessment tasks t be undertaken: Part A Questins Part B Case study questins Practical placement Ready fr assessment declaratin: I cnfirm that the purpse and prcedures f this assessment have been clearly explained t me. I have been cnsulted abut any special needs I might have in relatin t the assessment prcess. The criteria t be used fr this assessment have been discussed with me, as have the cnsequences and pssible utcmes f the assessment. I have accessed and understand general assessment infrmatin as prvided by my training rganisatin. I have been given fair ntice f the date, time, venue and ther arrangements fr this assessment. I have cmpleted a self-assessment f my perfrmance f the skills and knwledge fr this unit and cnfirm that I am ready fr assessment. Aspire Training & Cnsulting 70
4.3 Assessment mapping CHCCSL002 Apply specialist interpersnal and cunselling interview skills Unit f cmpetency Part A Questins Part B Case study questins Practical placement Element 1: Cmmunicate effectively 1.1 Identify cmmunicatin barriers and use strategies t vercme these barriers in the client-cunsellr relatinship 1.2 Facilitate the client-cunsellr relatinship thrugh selectin and use f micr skills Q1 Q28 O1 O8 1.3 Integrate the principles f effective cmmunicatin int wrk practices Q34 O17 1.4 Observe and respnd t nn-verbal cmmunicatin cues Q38 O18 1.5 Cnsider and respnd t the impacts f different cmmunicatin techniques n the client-cunsellr relatinship in the cntext f individual clients Q43 O19 1.6 Integrate case nte taking with minimum distractin Q44 O20 Element 2: Use specialised cunselling interviewing skills 2.1 Select and use cmmunicatin skills accrding t the sequence f a cunselling interview 2.2 Identify pints at which specialised cunselling interviewing skills are apprpriate fr inclusin Q46 Q51 O23 Aspire Training & Cnsulting 72
4.5 Cmpleting the recrd f utcme Once all required assessment tasks and ptins have been cmpleted satisfactrily by the candidate, the final assessment recrd f utcme frm must be cmpleted. This must be submitted t yur training rganisatin s recrds administratin as sn as pssible after the final assessment tasks are cmpleted and marked. An example is prvided here. Recrd f utcme Training rganisatin name: Candidate name: Unit cde and title: CHCCSL002 Apply specialist interpersnal and cunselling interview skills Assessr name: Assessr email: Assessr phne number: Assessment tasks: Satisfactrily cmpleted Part A Questins Part B Case study questins Practical placement Declaratin: In cmpleting this assessment, I cnfirm that the candidate has demnstrated all unit utcmes thrugh cnsistent and repeated applicatin f skills and knwledge with cmpetent perfrmance demnstrated in multiple instances ver a perid f time. Evidence cllected has been cnfirmed as: Aspire Training & Cnsulting 127