ClearCare Login, Clockin & Telephony How to Log In from Desktop Step 1: Go to https://24hrhomecare.clearcareonline.com Step 2: Enter your Username Name & Password Username: Your Email Address Password: Capital initial of First Name, Lowercase initial of Last Name & Last 4 digits of SSN (Example: John Doe Password: Jd1234) Step 3: Navigate Portal a. View Your Calendar Schedule b. Click Specific Shift (you will be able to ) 1. View Assessment (Dignosis & Care Plan) 2. View Client s Address 3. View Driving Directions Step 3A Step 3B Page 1 of 4
How to Log In from a Smart Phone Step 1: Open Browser a. Go to www.clearcareonline.com and click Log in b. OR go to https://24hrhomecare.clearcareonline.com Step 3: Enter your Username & Password Step 4: Navigate Home Screen a. View Today s Shifts 1. Clock In 2. Clock Out b. View All Clients c. View My Calendar HOME SCREEN Step 4C Calendar o View Schedule for Day, Week & Month o Click on Client s name for Details Step 4A, 1 Clocking In o Click on client s shift o Click Clock In Step 4A, 2 Clocking Out o Click Open Shift on Home Screen o Click Clock Out when prompted Page 2 of 4
How to Record Care Logs (Timesheets) Step 1: Once Clocked in, Click Today s Shifts & Select Client a. Click Ok if prompted for Relocation Notification Step 2: Mark Tasks as Complete or Incomplete Note: if marked Incomplete, must specify why Page 3 of 4
Step 3: If applicable, make a General Comment of Change of Condition a. Click General Comment or Change of Condition b. Type in response c. Click Submit Comment Step 4: Record Mileage & Clock Out a. Enter Mileage, Click Record Mileage b. If no mileage, click No Mileage c. View tasks are complete & Clock Out right before leaving Page 4 of 4
24Hr HomeCare Caregiver Telephony Training 24Hr HomeCare s telephony system will help our agency, our clients, and their families have peace of mind by providing real-time visibility to the point of care. This system allows you to clock in, clock out, update the status of tasks as you complete them, and record the reason when a task is not completed. To use the system and report your hours, please follow the steps below at every shift. 1. Clock in when you arrive at the home. a. The first thing to do when you arrive at a client s home is to call our toll-free telephony number: (888) 615-3789 b. Please remember to do this right when you arrive don t delay! c. By calling immediately upon arrival, you can be sure to be properly paid for all the time you are at the client s home, and the client will be billed correctly. d. If there is more than one shift for that day, you will be asked to choose the shift. For example: We found several available shifts for Joe Smith. Press (1) if you are Jennifer Caregiver and are clocking out of the X shift. Press (2) if you are Ronald Caregiver and are clocking in for the Y shift. Practice: What number do you need to dial to clock in? Remember: Press the number of the shift with your name! 2. Update task status. a. Your administrator will assign tasks to you, such as Bathe and dress; Prepare breakfast; Provide medication reminder. b. After you clock in, the next time you call our telephony number, you will be asked to update the status of these tasks. c. Press (1) to mark a task as complete. If you haven t finished a task yet, don t press any buttons. Simply hang up, and you can call later to mark the task as complete. d. Press (2) to mark a task as incomplete. You will then be asked to record a reason then press (#). e. Press 2 to mark a task as incomplete. You will then be asked to record a reason. Practice: What number do you call to update task status? Remember: You can mark some tasks as complete and others as incomplete.
3. Clock out. a. Use the client s home phone to call our toll-free number: (888) 615-3789 b. Listen to the prompt and press (2) to report status of care tasks c. If you completed a task, press (1). If you did not complete a task, press (2), and at the beep leave a voicemail about why not. Afterwards, press (#). d. If you see any major changes in your client s condition, press (8) to leave a voicemail for the office about it. e. If you drove your client during your shift, press (7) to report the number of miles you drove. f. Press (9) to clock out at the end of your shift. Please wait to hear the voice confirmation that you have been clocked out before you hang up. g. Do not clock out until you are just about to leave the home. If you will be staying at the home longer, simply hang up and call again later to clock out. Practice: What number do you call to clock out? Remember: Press 9 to clock out. It is that easy. Our administrators can now login to our website, see the updated clock in/clock out times, see the status of each task, and hear your voice recording if a task was not complete. Our new telephony system has a number of benefits: Ability to log into the website and view your schedule, clients address, directions, diagnosis and care plan. o https://24hrhomecare.clearcareonline.com o Username: Your email address o Password: Capitalize initial of First Name, Lowercase initial of Last Name & Last 4 digits of SSN (Example: John Doe s password is Jd1234) Provides peace of mind to clients & their families. Improves the quality of care. Helps us grow our business and earn more referrals, which means more shifts available for you! If you have any questions, please contact your branch office. All the best, 24Hr HomeCare, LLC