Glasgow Supported Living Project Housing Support Service 1 Coxton Gardens 71 Coxton Place Garthamlock Glasgow G33 5AT Telephone: 0141 774 8689 Type of inspection: Unannounced Inspection completed on: 16 February 2017 Service provided by: Bield Housing & Care Service provider number: SP2004005874 Care service number: CS2004071962
About the service Glasgow Supported Living Project, a combined housing support and care at home service, to older people living within six sheltered housing developments located within the south, east and west of the city. During this inspection, we visited three of the complexes out of the six. The service aims to improve the quality of life of older people by offering a diverse range of housing, care and other services. Bield Housing Association's Statement of Values states: 'Older people are valuable individuals with equality of rights and responsibilities.' 'Older people should be able to live with dignity and security, have freedom of choice and independence in their daily living.' The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at www.careinspectorate.com This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. What people told us Comments made by tenants during the inspection and also through the completed questionnaires that we received included: 'My brother has been there for a few years. The staff are really good with him. I have had no complaints from him.' 'I have been in here for several months. During my time here staff have taken time to ensure I am confident and content in this new environment.' 'I live here in my own flat, I have privacy. I have companionship through meeting people in the communal lounge.' 'I get looked after by staff.' 'I have no complaints, this is the best move I have ever made.' 'I very much appreciate that the staff who care for my friend feel that they can contact me at any time and voice their concerns which means we can address any problems promptly.' 'My friend has short memory loss but is still aware of how she is treated by staff and has nothing but good to say about them.' 'Many tenants in supported living have expressed a desire to have a regular carer for mornings afternoons and evenings, so they can get to know them and have continuity of care.' page 2 of 6
'Not all girls give genuine care packages to their tenants, some want away as soon as possible.' 'The service is fantastic. The staff are really nice and treat me well. I am more than happy with the service that I receive.' 'This is a good place to live.' 'Staff are all lovely, they do everything for me.' 'Can not fault the staff.' 'The staff are very efficient.' 'These girls are all very good and some of them are loosing their jobs. It will be new people for us and they will need to learn our ways.' 'It's all changes in June, there will be no one at night for us.' Self assessment We received a fully completed self-assessment. The service detailed what they felt they did well and also identified areas for improvement. While there was evidence that tenants' views and those of their relatives/representatives, were considered, these could be reflected better within the self-assessment. From this inspection we graded this service as: Quality of care and support Quality of staffing Quality of management and leadership 5 - Very Good 5 - Very Good not assessed What the service does well While people had their own individual flats where they could keep to themselves if that was what they preferred, there was opportunity for them to meet with other tenants in the communal lounges and dining areas within the complexes. For many of the people that we spoke with, this was an advantage as it took away the loneliness that people experienced before they came to use the service. The electronic support plans that we looked at were informative and person centred. The one page profiles were particularly good in that they gave a clear snapshot of the individual. People who use the service had an input in them. Signed copies demonstrating people's involvement in them, were scanned into caresys. Staff were good at liaising with other agencies to ensure that tenants health and welfare needs were met. page 3 of 6
We were told that good practise was shared across all six complexes. This way the service had ensured standards across all six complexes were the same. We could see this in the three complexes that we visited. Although concerned about the changes that were currently taking place within the organisation, staff that we spoke with felt supported. They told us that they enjoyed working for Bield. Staff spoken with spoke highly of the training that they received from Bield. Since the last inspection, staff had received training in adult support and protection. Staff induction was thorough to ensure that staff were knowledgeable and skilled to work with the tenants. Bield had a good system whereby following a shadow shift, the more experienced member of staff would give feedback about the new staff member who had been shadowing them. We saw evidence demonstrating that this was used positively to help develop the new staff member. The staff newsletter was informative and included updates for staff regarding registration with SSSC. What the service could do better News about the forthcoming changes in the organisation, had recently been shared with tenants and their relatives. We would encourage that the service and organisation continue to inform and update the tenants and their relatives to reduce any anxieties. We were assured by management that this would continue to happen. Some of the people that we spoke with told us that while they were happy with the staff that supported them, they would have preferred to get the same staff members for all their day's support rather than different ones. They felt that this would give them continuity and help them and staff to get to know each other better. The staff that we spoke with were generally happy with the support that they received from the managers in the complexes. The organisation should continue supporting staff through changes that are currently on going. Requirements Number of requirements: 0 Recommendations Number of recommendations: 0 Complaints There have been no complaints upheld since the last inspection. Details of any older upheld complaints are published at www.careinspectorate.com. page 4 of 6
Inspection and grading history Date Type Gradings 10 Dec 2015 Unannounced Care and support 4 - Good 4 - Good Management and leadership 4 - Good 11 Dec 2014 Unannounced Care and support 4 - Good 5 - Very good 14 Mar 2014 Announced (short notice) Care and support 5 - Very good 4 - Good 22 Feb 2013 Unannounced Care and support 5 - Very good 5 - Very good 2 Jul 2010 Announced Care and support 4 - Good 5 Aug 2009 Announced Care and support 4 - Good 5 - Very good Management and leadership 4 - Good 9 Sep 2008 Announced Care and support 4 - Good 3 - Adequate Management and leadership 4 - Good page 5 of 6
To find out more This inspection report is published by the Care Inspectorate. You can download this report and others from our website. Care services in Scotland cannot operate unless they are registered with the Care Inspectorate. We inspect, award grades and help services to improve. We also investigate complaints about care services and can take action when things aren't good enough. Please get in touch with us if you would like more information or have any concerns about a care service. You can also read more about our work online at www.careinspectorate.com Contact us Care Inspectorate Compass House 11 Riverside Drive Dundee DD1 4NY enquiries@careinspectorate.com 0345 600 9527 Find us on Facebook Twitter: @careinspect Other languages and formats This report is available in other languages and formats on request. Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas. page 6 of 6