Employment Support Services: NHS Greater Glasgow and Clyde Area (Updated July 2011)

Employment Support Services: NHS Greater Glasgow and Clyde Area (Updated July 2011) Introduction This directory has been put together for healthcare staff working within NHS GGC Acute Service Division. If you took part in Employability and Financial Inclusion Training you may already have a copy of the directory. However, please note that this directory is an updated version (July 2011) and some of the on services has changed. The directory provides on employment support services for people who would like support to access/ return to and/or stay in work. Information on financial inclusion services and how to access them has also been provided for ease of reference. This directory is not intended to replace any services that you currently use but only to make the process of signposting or referring patients for help easier. How to use The directory is made up of three sections: Section 1: Services for people who are unemployed Provides about services for people who are unemployed. These have been organised according to where people live for easy reference In each area one point of referral for support has been provided. Where this is not available, on Scotland wide services has been provided. Regardless of where people live you can also refer them to the Scotland wide services if this is preferable i.e., Jobcentre Plus and Careers Scotland. Section 2: Service for people who are in employment Provides about services for people who are in employment including people who are absent from work because of their health. These services are available on a Scotland wide basis. Section 3: Financial inclusion services Provides on financial inclusion services and how to access them. Need more / advice? Please contact Kim Murphy, Glasgow City Council, Glasgow Works Team with any questions or if you need help with referring or signposting a patient for support. Telephone: 0141-287-6491 Email: kim.murphy@drs.glasgow.gov.uk

Employment Support Services: NHS Greater Glasgow and Clyde Area Section 1: Services for people who are unemployed Provides on services by local authority area for people who are unemployed and do not have a job to return to and who may be receiving welfare benefits such as incapacity benefit/ employment and support allowance or jobseekers allowance. Area Page no. East Dunbartonshire Careers Scotland (Scotland Wide) 3 Jobcentre Plus (Scotland Wide) 4 East Renfrewshire Worker Employability Service 5 Glasgow City The Bridging Service 6 Inverclyde Inverclyde Community Development Trust 7 North Lanarkshire North Lanarkshire Working Employability Service Renfrewshire Careers Scotland (Scotland Wide) 9 Jobcentre Plus (Scotland Wide) 10 South Lanarkshire Lanarkshire Equally Well Service 11 West Dunbartonshire Make it Work Key Worker Project 12 8 Section 2: Services for people who are in employment Provides on services for people who are employed but who may need to support to stay in their job or to find another job. Examples include people who are off work sick/ struggling to stay at work due to their health and people at risk of losing their job/ wish to change their job. Area Page no. Scotland Wide Careers Scotland 13 Scotland Wide Jobcentre Plus, Disability Employment Advisors (DEA) Scotland Wide Working Health Services, Scotland 15 14 Section 3: Financial Inclusion Services Area Page no. Glasgow City Glasgow Advice and Information Network 16 Scotland Wide Money Advice Scotland 17 2

Section 1: Services for people who are unemployed EAST DUNBARTONSHIRE CAREERS SCOTLAND (Scotland Wide) Careers Scotland is a Scotland wide organisation that provides careers guidance and employability services to people of all ages whether they are unemployed or in employment. This includes people who are: Leaving school or leaving a job Returning to work after a break Wanting to change direction Wanting to do more with their current job They also work with young people aged 16-19 who have left school but are not yet in employment, training, or education and adults who are not in work but who wish to get back to work. Careers Scotland Advisors can help individuals identify their strengths, find out about different careers areas, put a CV together and apply for jobs. Their advisors typically work out of local Careers Scotland Centres and/or secondary schools. How to make a referral? East Dunbartonshire College of Further & Higher Education 50 Southbank Road, Kirkintilloch, G66 1NH. Careers Scotland has numerous other Centres located throughout the Greater Glasgow and Clyde area and the main offices are listed below. Individuals can telephone for more / to make an appointment and/or drop into their local Careers Scotland Centre. To speak to one of their staff during normal office hours: Telephone: 0845 8 502 502 Typetalk: 18001 0845 8502 502 Textphone: 0141 889 8581 Who is service for? People of all ages living in Scotland whether they are employed or unemployed? Go to website for self-help and to find local office www.careers-scotland.org.uk/home/home.asp Area East Dunbartonshire East Renfrewshire Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Careers Scotland Centres East Dunbartonshire College of Further & Higher Education 50 Southbank Road, Kirkintilloch, G66 1NH 160 Main Street, Barrhead, G78 1SL City Centre 9-11 Renfield Street, Glasgow, G2 5EZ 112 West Blackhall Street, Greenock, PA15 1XR North Lanarkshire Centre 61 Stirling Street, Airdrie, ML6 OAS 27 Causeyside Street, Paisley, PA1 1UL Hamilton Careers Centre Units 1&2 Princess Gate, Castle St., Hamilton, ML3 6BU 3

EAST DUNBARTONSHIRE JOBCENTRE PLUS (Scotland Wide) Jobcentre Plus is an agency of the Department of Work and Pensions and is responsible for providing universal employment and job search support services to unemployed individuals living anywhere in Scotland/ UK. If your patient is working and needs support see page 14 for on support Jobcentre Plus can offer. Jobcentre Plus provides personal advisory services to jobseekers and unemployed people who need support to return to work. They also provide more specialist support for people who may need additional help to get back to work for example, lone parents; people aged 50 plus, carers and people with health conditions and/or disabilities. Disability Employment Advisors (DEAS) For people with disabilities and/or long term health conditions, Disability Employment Advisers (DEAs) can give help and support regardless of a person s situation. They can help individuals find work or gain new skills even if they have been out of work for a long time, or if they have little or no work experience. Every Jobcentre plus office has DEA support and more can be found at: www.direct.gov.uk/en/disabledpeople/employmentsupport/looking ForWork/DG_4000324 Jobcentre Plus has numerous offices throughout the Greater Glasgow and Clyde area. If individuals do not know where their local office is they can phone Jobseekers Direct or go to the website for self-help and/or to find their local office. How to make a referral? Advise patient to contact their local Jobcentre Plus Office and if appropriate ask for an appointment with the Disability Employment Advisor (DEA). Who is service for? Anyone of working age who is claiming benefits and wants to find work. If your patient is working and needs support see page 14 for on support Jobcentre Plus can offer. See the website for more on services and self-help : www.direct.gov.uk/en/employment/jobseekers Jobseekers Direct: Telephone: 0845-6060-234 Textphone: 0845 6055 255. Website: www.direct.gov.uk/en/employment/jobseekers 4

EAST RENFREWSHIRE WORKER EMPLOYABILITY SERVICE To assist East Renfrewshire residents of all ages to identify the help and support they might need to find employment, education or training. If specialist support is required they can help sign post to the correct agency. Worker Client Management Team James McGuire Building 124 Main street Barrhead G78 1SG Tel: 0141-577-8438 How to make a referral? Customers can self refer by telephoning the office on 0141 577 8438 or can call into the office to make an appointment. Customers can also initially contact Worker online by going to the following link http://www.eastrenfrewshire.gov.uk/jobs-andcareers/jobs-and-careers-help/register-with-worker.htm Who is service for? East Renfrewshire residents who are seeking employment, training or education. Call the Worker team on 0141 577 8438 or go to our website: www.eastrenfrewshire.gov.uk/worker Tel: 0141-577 8438 5

GLASGOW CITY GLASGOW CITY BRIDGING SERVICE The Bridging Service aims to provide health and social care workers in the city of Glasgow with a simplified referral route for all their services users who are unemployed and interested in improving their employability. Whilst a citywide service it is delivered locally into the 3 CHP areas: South, Northwest, and Northeast. The service specialises in providing employability support to individuals with significant and multiple barriers to employment including physical and mental health issues, addictions issues, criminal record and debt problems through a multi-disciplinary team made up of employability advisors, peer support trainers and access to financial inclusion advisors. The initial focus is to support individuals to build confidence and motivation and to develop the softer skills to enable them to progress onto more mainstream opportunities such as paid work, vocational training and further education. Services and support provided include: One to one support from a dedicated and named case manager Life skills development and life coaching Literacy and numeracy support and access to a wide range of learning opportunities College tasters and volunteer placements Financial inclusion support How to make a referral? See below under how to make a referral. Patients should be referred or signposted to their local Bridging Service: CHP Area Local Bridging Service Contact Info. How to refer? South Charlotte Craig Telephone: 0141-585-8252 Email: charlotte.craig@grasouthwest.co.uk Phone or email Northwest Northeast Elaine Kerr Telephone: 0141-949-4949 Mobile: 07852 946 370 Email: Elaine.kerr@grawest.co.uk Anne Watson Telephone: 0141-781-4020 Email: anne.watson@graeast.co.uk Phone or email Phone or email Who is service for? Unemployed individuals living in Glasgow city who are being supported by health and/or social care services. All services are free and confidential and participation is voluntary. Telephone or email the local contacts See above under how to make a referral 6

INVERCLYDE How to make a referral? Who is service for? TRUST EMPLOYABILITY SERVICES, INVERCLYDE COMMUNITY DEVELOPMENT TRUST (Inverclyde) Range of employability services for unemployed people living in Inverclyde including practical support with accessing jobs, training, education and or volunteering. Trust Employability Services Inverclyde Community Development Trust 16 Nicolson Street Greenock PA15 1JZ Tel: 01475-888-600 Email: jmolloy@the-trust.org.uk Patient can self-refer by telephoning or calling into office to make an appointment. To make a referral call or email Jo Molloy. Unemployed residents of Inverclyde who wish support with entering or returning to work, training or education. Email or telephone Jo Molloy Jo Molloy, Tel: 01475-553349 Email: jmolloy@the-trust.org.uk 7

NORTH LANARKSHIRE North Lanarkshire s Working North Lanarkshire s Working is an employability partnership which provides a range of services for unemployed people, mainly through one-to-one key worker support. The service also includes a range of wraparound support services designed to address a wide range of barriers including: Health interventions provided by SALUS Money advice and benefit support Adult Literacy and Numeracy Access to a wide range of training and employment opportunities. Access is via Freephone telephone number in first instance. How to make a referral? To make a referral telephone the Freephone number: 0800 0730 226 Patients can also self-refer via the Freephone number. Who is service for? Unemployed, working age adults and young people living in North Lanarkshire. On the website: www.northlanarkshiresworking.co.uk Signing up to monthly e-bulletin Contacting Ian Hunter for other enquiries Ian Hunter (Economic Development Officer) Tel: 01236 638955 Email: hunteri@northlan.gov.uk 8

RENFREWSHIRE CAREERS SCOTLAND (Scotland Wide) Careers Scotland is a Scotland wide organisation that provides careers guidance and employability services to people of all ages whether they are unemployed or in employment. This includes people who are: Leaving school or leaving a job Returning to work after a break Wanting to change direction Wanting to do more with their current job They also work with young people aged 16-19 who have left school but are not yet in employment, training, or education and adults who are not in work but who wish to get back to work. Careers Scotland Advisors can help individuals identify their strengths, find out about different careers areas, put a CV together and apply for jobs. Their advisors typically work out of local Careers Scotland Centres and/or secondary schools. How to make a referral? Renfrewshire Careers Scotland Centre 27 Causeyside Street, Paisley, PA1 1UL Careers Scotland has numerous other Centres located throughout the Greater Glasgow and Clyde area and the main offices are listed below. Individuals can telephone for more / to make an appointment and/or drop into their local Careers Scotland Centre. To speak to one of their staff during normal office hours: Telephone: 0845 8 502 502 Typetalk: 18001 0845 8502 502 Textphone: 0141 889 8581 Who is service for? People of all ages living in Scotland whether they are employed or unemployed Go to website for self-help and to find local office? www.careers-scotland.org.uk/home/home.asp Contact details Per above Area East Dunbartonshire East Renfrewshire Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Careers Scotland Centres East Dunbartonshire College of Further & Higher Education 50 Southbank Road, Kirkintilloch, G66 1NH 160 Main Street, Barrhead, G78 1SL City Centre 9-11 Renfield Street, Glasgow, G2 5EZ 112 West Blackhall Street, Greenock, PA15 1XR North Lanarkshire Centre 61 Stirling Street, Airdrie, ML6 OAS 27 Causeyside Street, Paisley, PA1 1UL Hamilton Careers Centre Units 1&2 Princess Gate, Castle St., Hamilton, ML3 6BU 9

RENFREWSHIRE JOBCENTRE PLUS (Scotland Wide) Jobcentre Plus is an agency of the Department of Work and Pensions and is responsible for providing universal employment and job search support services to unemployed individuals living anywhere in Scotland/ UK. If your patient is working and needs support see page 14 for on support Jobcentre Plus can offer. Jobcentre Plus provides personal advisory services to jobseekers and unemployed people who need support to return to work. They also provide more specialist support for people who may need additional help to get back to work for example, lone parents; people aged 50 plus, carers and people with health conditions and/or disabilities. Disability Employment Advisors (DEAS) For people with disabilities and/or long term health conditions, Disability Employment Advisers (DEAs) can give help and support regardless of a person s situation. They can help individuals find work or gain new skills even if they have been out of work for a long time, or if they have little or no work experience. Every Jobcentre plus office has DEA support and more can be found at: www.direct.gov.uk/en/disabledpeople/employmentsupport/looking ForWork/DG_4000324 Jobcentre Plus has numerous offices throughout the Greater Glasgow and Clyde area. If individuals do not know where their local office is they can phone Jobseekers Direct or go to the website for self-help and/or to find their local office. How to make a referral? Advise patient to contact their local Jobcentre Plus Office and if appropriate ask for an appointment with the Disability Employment Advisor (DEA). Who is service for? Anyone of working age who is claiming benefits and wants to find work. If your patient is working and needs support see page 14 for on support Jobcentre Plus can offer. See the website for more on services and self-help : www.direct.gov.uk/en/employment/jobseekers Jobseekers Direct: Telephone: 0845-6060-234 Textphone: 0845 6055 255. Website: www.direct.gov.uk/en/employment/jobseekers 10

SOUTH LANARKSHIRE LANARKSHIRE EQUALLY WELL SERVICE The service relies upon housing, social and health services frontline staff in Lanarkshire encouraging unemployed clients, who are recovering from a health condition or illness, to engage with the service via a single phone call. The service is voluntary and the call is to a free phone number 0800 141 2865. A qualified Occupational Health Advisor from the Healthy Working Lives team will provide advice about the clients condition and also, should the client wish, connect their call to a relevant local Employment Agency for further advice and support on their journey back to work. Not applicable initial access via Freephone How to make a referral? Via the Freephone number: 0800 141 2865 Who is service for? Unemployed residents of South Lanarkshire who are recovering from a health condition/ illness Contact Lesley Mackay for more / marketing materials/ Service Directory Lesley Mackay Tel: 01698 455 168 Email: lesley.mackay@southlanarkshire.gov.uk 11

WEST DUNBARTONSHIRE MAKE IT WORK KEY WORKER PROJECT Make it Work is the name of the employability partnership in West Dunbartonshire. The employability programme element of Make It Work is called the West Dunbartonshire Employability Programme (WDEP). The Make It Work Key Worker Project is an employability project within the West Dunbartonshire Employability Programme (WDEP). The Key Worker project provides advice and support to clients through dedicated key workers to ensure clients are linked into the most appropriate parts of the West Dunbartonshire Employability Programme. Key Workers can also provide one to one support to clients by assessing individual needs; any barriers to employment, and ensure that clients are supported to access relevant support to gain employment including barrier free and childcare funding. How to make a referral? Make It Work Key Worker Project West Dunbartonshire Council Unit 21, Leven Valley Enterprise Centre Castlehill Road DUMBARTON G82 5BN To make a referral to the Key Worker Project please contact the project directly on the Freephone number 0800-923-0070 The client can also self refer by calling the Freephone number. If unsure of best referral route within the West Dunbartonshire Employability Programme, please contact the Key Worker Project for advice. Who is service for? Wide range of individuals who are economically inactive and have multiple barriers to employment. Contact Gina Gallacher for general enquiries and to obtain more about the West Dunbartonshire Employability Programme. Gina Gallacher Tel: 01389-608441 Email: gina.gallacher@west-dunbarton.gov.uk 12

Section 2: Services for People who are employed CAREERS SCOTLAND (Scotland Wide) Careers Scotland is a Scotland wide organisation that provides careers guidance and employability services to people of all ages whether they are unemployed or in employment. This includes people who are: Leaving school or leaving a job Returning to work after a break Wanting to change direction Wanting to do more with their current job They also work with young people aged 16-19 who have left school but are not yet in employment, training, or education and adults who are not in work but who wish to get back to work. Careers Scotland Advisors can help individuals identify their strengths, find out about different careers areas, put a CV together and apply for jobs. Their advisors typically work out of local Careers Scotland Centres and/or secondary schools. How to make a referral? Careers Scotland has numerous other Centres located throughout the Greater Glasgow and Clyde area and the main offices are listed below. Individuals can telephone for more / to make an appointment and/or drop into their local Careers Scotland Centre. To speak to one of their staff during normal office hours: Telephone: 0845 8 502 502 Typetalk: 18001 0845 8502 502 Textphone: 0141 889 8581 Who is service for? People of all ages living in Scotland whether they are employed or unemployed? Go to website for self-help and to find local office www.careers-scotland.org.uk/home/home.asp Area East Dunbartonshire East Renfrewshire Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Careers Scotland Centres East Dunbartonshire College of Further & Higher Education 50 Southbank Road, Kirkintilloch, G66 1NH 160 Main Street, Barrhead, G78 1SL City Centre 9-11 Renfield Street, Glasgow, G2 5EZ 112 West Blackhall Street, Greenock, PA15 1XR North Lanarkshire Centre 61 Stirling Street, Airdrie, ML6 OAS 27 Causeyside Street, Paisley, PA1 1UL Hamilton Careers Centre Units 1&2 Princess Gate, Castle St., Hamilton, ML3 6BU 13

JOBCENTRE PLUS/ DISABILITY EMPLOYMENT ADVISOR (DEA) (Scotland Wide) Jobcentre Plus is an agency of the Department of Work and Pensions. It provides specific support to people with health conditions or disabilities who are in work but who may need support to return to or stay at work because of their health. This support is provided by the Disability Employment Advisors (DEAS). The support they provide includes: Advice and and signposting to other services Help with arranging support from Access to Work which might be able to help with costs of things such as a support worker/ equipment needed to work/ the cost of getting to work if the person cannot use public transport. Referral to a Work Psychologist for a more detailed employment assessment to identify the best work or training options. Advice and support to employers with agreement of the employee Every Jobcentre plus office has DEA support and more can be found at: http://www.direct.gov.uk/en/disabledpeople/employmentsupport/lo okingforwork/dg_4000324 Jobcentre Plus has numerous offices throughout the Greater Glasgow and Clyde area. If individuals do not know where their local office is they can phone Jobseekers Direct or go the website for self-help and/or to find their local office. How to make a referral? Advise the patient to contact their local Jobcentre Plus Office and ask for an appointment with the Disability Employment Advisor (DEA) Who is service for? People in work with disabilities and/or health conditions that are making it difficult to stay in and/or do parts of their job. See the website for more on services and self-help : www.direct.gov.uk/en/disabledpeople/employmentsupport/ind ex.htm Jobseekers Direct: Telephone: 0845-6060-234 Textphone: 0845 6055 255. Website: www.direct.gov.uk/en/employment/jobseekers 14

WORKING HEALTH SERVICE A national service aimed at helping people who are employed by small to medium sized companies (less than 250 employees) to stay in work and/or to make a speedy return to work following sickness absence. The services offers free, telephone case managed multidisciplinary support for the employees recovery, providing help and advice on a range of healthcare, employment, skills, housing and personal issues for example, debt management, ensuring access to the most appropriate forms of support for the individual. How to make a referral? Not applicable as this is a telephone based service Advise the patient to call the Freephone number which is operated by the Scottish Centre for Healthy Working Lives: Freephone Number: 0800 0192 211 The call handler will ask some initial and as appropriate, transfer the call to the relevant case manager depending on where the individual lives. Who is service for? Individuals living in Scotland: who are absent for work due to their health or struggling to stay in work who are employed by a small to medium sized enterprise (less than 250 employees) have no access to occupational health service If you are unsure if your patient is eligible or just want more on the service - contact Cathy Evans Cathy Evans Tel: 07920 089149 Email: cathy.evans@lanarkshire.scot.nhs.uk 15

Section 3: Financial Inclusion Services GLASGOW ADVICE AND INFORMATION NETWORK (GAIN) (GLASGOW CITY) GAIN is a Glasgow city based network of agencies that give free, confidential and impartial money and debt advice. It includes voluntary agencies, citizens advice bureaux, legal, housing and independent money advice agencies. GAIN can give advice on a wide range of financial issues including: debt money management benefits advice housing issues free legal advice. The advice is impartial, completely confidential and absolutely free and available to all Glasgow city residents regardless of age or working status. Services are provided throughout Glasgow call the helpline or go onto the website to find the service you are looking for and where it is located. How to make a referral? Advise patient to call the GAIN Helpline who will provide on appropriate services and how to access. GAIN Helpline: 0808 801 1011 Who is service for? All residents of Glasgow needing support with financial issues Call the GAIN Helpline or, Go to website for self-help and to find a local service GAIN Helpline: 0808 801 1011 Operates Mon- Fri 12pm- 8pm and Saturday 10am to 2pm GAIN Website: http://www.gain4u.org.uk/ 16

MONEY ADVICE SCOTLAND (SCOTLAND WIDE) Provides a signposting service to financial inclusion services across Scotland. Not applicable this is a signposting service. How to make a referral? Phone the Money Advice Scotland Helpline: 0141-572-0237 Use website to find local advice services: www.moneyadvicescotland.org.uk/find-adviser Who is service for? Anyone living in Scotland who needs support with financial issues including debt Call the Money Advice Scotland Helpline: 0141-572-0237 Not applicable 17