1 STILDON BRENDONCARE HOME STATEMENT OF PURPOSE Stildon is a purpose-built Nursing Home in new premises, having been a Residential Home in an Edwardian House for the preceding twenty years. Development has provided a new laundry and kitchen, offices, a small day care centre, and eleven close-care apartments. The Home is registered with the Care Quality Commission, South East Area Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT Admission Criteria Physical Stildon is registered for the care of frail elderly people and can care for anyone over the age of fifty-five who is seriously ill. We are not, however, registered to care for anyone with serious mental impairment, although a degree of elderly dementia may not preclude admission. We are required by the Care Quality Commission to assess all prospective residents before admission, to ascertain whether Stildon is able to give the appropriate level of care required. Financial The fees charged for nursing care at Stildon reflect the quality of staff employed in order to maintain the very high standard of care for which we are well-known, as well as the maintenance of the very pleasant environment. Whilst the Brendoncare Foundation guarantees that no resident shall be asked to leave if funds expire, it does require that a financial assessment form be completed before each resident is accepted for admission. However, individual circumstances vary a great deal, and it is always worth enquiring of the Administrator or the Home Manager, if you are in any doubt regarding eligibility. You will also be given information about claiming Attendance Allowance, and Free Nursing Care.
2 Working within the broader aims of the Registered Charity, the Brendoncare Foundation, to which Stildon belongs, and conscious of the requirements of the Care Standards Act 2000, Stildon aims to provide a support and homely environment in which residents may be enabled to live their lives to the full, with qualified nursing care if necessary. However, residents are encouraged to be as independent as possible, which may include the opportunity to selfmedicate if they wish, after an assessment by a trained nurse. There is always a qualified nurse on duty at Stildon, together with a team of experienced care assistants, cooks, cleaners, and administrative staff. We have a full-time handyman and a gardener who looks after our lovely gardens, which are a popular place to sit in the warmer weather. There are also two activity co-ordinators who provide various activities during the week. Brendoncare s Central Office is at Winchester and provides supervision and back-up for the Stildon staff, as well as for the other six nursing homes in the group. There is an on-going programme of in-house training for all care-staff, and carers are actively encouraged and supported to undertake their NVQ in care. There is a very well established Friends of Stildon comprising of volunteers who organise small events and the occasional outing throughout the year, and raise funds which go towards providing extras for the residents. The Home is purpose built with fire prevention in mind, and has passed a recent Fire Inspection. The fire alarms are tested on a weekly basis, and all fire safety equipment is maintained by retained contractors. A Residents meeting is held on a regular basis, which gives residents and relatives an opportunity to air suggestions with the Care Centre Manager, and once a month, a visiting Minister conducts a short religious service for those who wish to attend. There is an established complaints procedure. (See the Service User s Guide.) Accommodation The spacious single rooms all have an ensuite bathroom, and are individually furnished. The home is arranged on two floors, each with its own sitting room and dining room, and bedrooms on the ground floor have a garden door, which is very welcome in the summer. Each room is furnished with a bed, wardrobe, chest and
3 bedside table, but residents are encouraged to personalise their room with their own pictures, mementos and small items of furniture. (Providing they comply with Health and Safety requirements.) Each floor has two large bathrooms, equipped with hoisted seats over the bath, so that any resident who wishes, can enjoy a full bath, with assistance. We have a physiotherapist who visits weekly, and residents may take advantage of visiting chiropodists, hairdressers, Dentists and Optician services. They may also have a daily paper delivered and a personal telephone in their room if they wish. (These additional services are paid for individually when required.) Visiting is unlimited. Aims It is our aim that our Residents will: Be treated with respect, kindness and dignity irrespective of gender, race, colour, creed, culture, health status or any other factors which can result in wrongful discrimination. Live secure in the knowledge that they will be cared for as an individual, in familiar surrounding and amongst the comfort of family and friends. Enjoy life among kindred spirits in an atmosphere of sympathy and understanding, To be cared for by people who appreciate their need for privacy and will in all situations respect their dignity and freedom of choice, To continue to live with as much independence as possible, commensurate with their safety and that of others, so that everyday life is not eclipsed by the need for care. Objectives To involve our residents, their families and significant others in the planning of their care. All care planned and delivered is evidence based, and promotes each individual s choice, privacy, independence and
4 dignity at all times, taking into account their personal, physical, social, psychological and spiritual well being. To have access to their personal records; to expect details of their condition to be confidential and to choose who else know about their condition, having the opportunity to choose a doctor, and any other therapist. To continue to be an active member of the community, having opportunity to express opinion on the resources, environment and services provided by the home. To live in a clean and safe environment that provides privacy and comfort. To be addressed as desired and to receive visitors at any reasonable time. To manage their own financial and personal affairs whenever possible. To have access to a telephone. Residents may choose to have a telephone installed in their room at their own expense. To have a good relationship with staff and friends of the Brendoncare Foundation Homes. To choose to move to another home. To bring personal belongings into the home within the requirements of Health, Safety and Fire regulations. To have access to a formal complaints procedure. To have support of an independent advocate of their own choice, if so desired. To die with dignity, with their final wishes met. Complaints It is always unfortunate to receive a complaint regarding the service we provide, however, it also gives us the opportunity to identify and understand areas which are of concern to you. If you have cause to make a complaint, please contact the Care Centre Manager in the first instance, or in her absence, the Team Leader. If the issue is not resolved, please write to the Care Centre Manager, who will investigate the complaint as per the Brendoncare Complaints Policy. She/he will respond with actions taken to resolve the issue and prevent further occurrences within a maximum of 28 working days.
5 If you feel the issue is not resolved or handled appropriately, you may also raise the issue with: Mr R Staker, Chief Executive The Brendoncare Foundation The Old Malthouse Victoria Road Winchester Hants SO23 7DU Tel: 01962 852133 If you remain unsatisfied, you have the right to take your complaint to: The Care Quality Commission South East Area Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT Tel: 01622 724950