Welcome Webinar Next Steps & What to Expect Presented by : Eric Gregg CEO Best of Staffing Lauren Petersen Account Manager Best of Staffing Copyright 2014 Inavero, Inc. All Rights Reserved. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Satisfaction Surveys Made Simple
Your Best of Staffing team Your Best of Staffing Team Tracy Bridget Jenn Liz Lauren Darreon Ryen
The Best of Staffing Competition North America s only award recognizing exceptional client and placed talent satisfaction Leverages third party validated survey responses Winners featured on BestofStaffing.com BestofStaffing.com central online hub to search for agency by location and industry
What is new for the 2015 competition?
New for 2015! More resources at Inavero.com (replaces Knowledge Center) Ability to gather testimonials through the survey Ability to track service-related issues in real-time Ability to recognize internal employees Shout Outs! A fresh look with a redesigned, searchable website 7
Year-Over-Year New Visitors Up 55% NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015
The Goal of Best of Staffing is to Help Clients and Job Candidates Find the Top Staffing Firms in a Crowded Marketplace. NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015 9
The Best of Staffing Program
Best Practices Prepare your team for the best roll out possible Getting the push you need at the start 1. At least one internal champion from Sr. Leadership Team 2. Appoint one person internally to own program tactically 3. Focus on response rate 4. Have a follow-up plan in mind
Best Practices Prepare your team for the best roll out possible Internal Staff Communication 1. Partnering with Inavero 2. Sample 3-Question survey 3. Sample email invitation 4. Dates survey will be sent 5. Competition Rules Best Practice* The Resources section of Inavero.com now has templates and all resources you need for a successful survey launch.
Best Practices Prepare your team for the best roll out possible Let your clients and/or talent know a survey is heading their way
Disclosure Note In order to produce real, honest, actionable feedback from your clients and/or talent, Inavero asks that you do not make reference to the Best of Staffing Competition or mention that your survey feedback will be used as part of a competition. You are welcome to disclose further details of the competition with your internal team members, but please use your own discretion as to whom you involve because it can impact the integrity of your results if the focus becomes more about the competition than the feedback.
How it Works
The Best of Staffing Competition Net Promoter Score (NPS) How likely are you to recommend XYZ Staffing to a friend or colleague? 0 1 2 3 4 5 6 7 8 9 10 Not at all likely Extremely likely NPS = % of PROMOTERS - % of DETRACTORS 9% 25% 55% 72% -100 100
Collect your contacts Who to survey Client To be eligible for the award, each participating agency must provide Inavero a list of 100% of the clients who were billed for services during three (3) or more consecutive months between May and October of 2014. Plus, each participating agency must receive at least a 20% response rate and at least 15 responses per brand OR a minimum of 500 responses per brand. Talent To be eligible for the award, each participating agency must provide Inavero a list of 100% of the talent who were placed on assignment during three (3) or more consecutive months between May and October of 2014. Plus, each participating agency must receive at least a 20% response rate and at least 40 responses per brand OR a minimum of 1000 responses per brand.
Include required fields brand branch contact_type contact_fname contact_email email_signature_name critical_response_to
Upload your contact lists Login to my.inavero.com
Upload your contact lists
Upload your contact lists *Make sure you save your contact list as a.csv
Upload your contact lists
Upload your contact lists
Upload your contact lists
Upload your contact lists
Upload your contact lists
The data you provide personalizes your message
We send your survey Your logo here
Gather response, testimonial & shout outs
You receive reports and updates on the feedback
You receive reports and updates on the feedback
You receive reports and updates on the feedback Best Practice* Have a plan to follow up with detractors before the survey is sent. Your account manager will provide a resource with scripts and tips for this step.
You receive reports and updates on the feedback Best Practice* Download and correct bounced emails. Include the bounced email address and the corrected address, and send to your account manager. They can update and resend the survey link.
Manage your user settings User email settings are different than your critical response emails Key contacts default to receive an email notification when you receive a detractor response
Manage your user settings
Resources over the next two weeks Weekly updates on response rate and NPS Inavero.com Resource section Your Account Manager
We validate your data to determine if you ve earned the 2015 Best of Staffing Award. 20% response rate AND 15 responses OR 500 total responses per brand 20% response rate AND 40 responses OR 1000 total responses per brand
We Award Staffing Firms that Provide the Best Service 2014 Results 67% 63% 50% 50% 22% 8% Staffing Industry Average 2014 Winner Average 2014 Winner Benchmark Staffing Industry Average 2014 Winner Average 2014 Winner Benchmark
INAVERO S BEST OF STAFFING What do the Winners Get? Basic Premium Plus Enterprise Winner press release template Award logo Personalized award webpage with social media tools Social Media Tips, Phone Script Templates, Award Marketing Best Practices
Personalized Award Page NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015
Searchable BestofStaffing.com NOTE: Best of Staffing 2015 Site Mockup to be released Feb 2015
Competition Rules Regardless of intent, do not take survey on behalf of your clients or talent. Regardless of intent, do not survey internal employees. Regardless of intent, never tell your clients and talent your survey is to qualify you for a competition. Regardless of intent, do not remove any clients or talent from your list.
Key Dates to Remember Contact lists due November 5 Client and Talent surveys send the week of December 1 2015 Best of Staffing Award winners announced February 18 th, 2015
Questions? Lauren Petersen Account Manager (503) 542-3346 Lauren.petersen@inavero.com