The #1 Stop For Your Employment Needs! NEWSLETTER The Mobile One-Stop Assists New Spring 2017 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. INSIDE THIS ISSUE: Mobile One-Stop 1 Job Market Quarterly Activities 2 Customers Served Charts 3 Customers Served Tables 4-5 Ocean City Job Fair 6 Welcome New Staff 7 Shore Transit 8 Telamon 9 M4 Reactor 10 Maryland Apprenticeship 11 Maryland Business Works 12 Labor Force, Demographic and Jobs Overview 13-17 Customer Satisfaction Surveys 18 Business With Off-Site Hiring Event By: Robert Hendricks The Mobile One-Stop participated in two offsite hiring events with the newly built Royal Farms, one in Berlin on Oct 6, 2016 and one in Salisbury on March 27, 2017. There were about 16 applicants in Berlin and 23 in Salisbury. After filling out the on-line applications on the mobile, they then went directly into the new store for an interview. Many were offered a job immediately after their interview! The Salisbury event was unique in that it was a collaboration effort between the Lower Shore Workforce Alliance and the Upper Shore Workforce Investment Board. While our mobile was delayed in getting the roof repaired, we reached out to the Upper Shore for assistance. They readily sent down their mobile and were met at the event to assist. We like to think of the two neighboring Workforce Investment Boards working together as a Shore Thing. Contact News le tte r Staff 31901 Tri-County Way Salisbury, MD 21804 Phone: 410-341-8533 Fax: 410-334-3454 salisbury@dllr.state.md.us onestopjobmarket.org To submit articles for the newsletter or to comment regarding this issue, please contact Greg Eberts at greg.eberts@maryland.gov. Page 1
Job Market Quarterly Activities January March 2017 The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from January March 2017. Workshops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) Re-Entry Meeting Department of Labor, Licensing & Regulation (DLLR) ROW Workshops Department of Labor, Licensing & Regulation (DLLR) RESEA Workshops Department of Labor, Licensing & Regulation (DLLR) Veterans Job Club Department of Social Services (DSS) TCWDI Regional Meeting Department of Social Services (DSS) Orientation For New Customers Job Corps Orientations LSWA Computer Skills Training LSWA WIOA Orientation MCE First Steps to Starting Your Own Business Tri-County Workforce Development Initiative (TCWDI) Life Skills Training Tri-County Workforce Development Initiative (TCWDI) Money Management Wor-Wic GED Wicomico Adult Program Wor-Wic ABE/ESL Classes Events Staff were involved in the following employment and training related activities during the quarter: AJC Leadership Meeting BACIL Pencil to Plow Bienvendios Meeting SU Del-Mar-Va Council Meeting GIS Committee Meeting HALS CoC Meeting Wicomico County LSWA Mentoring Sub-Committee Group LSWA Staff Meeting LSWA Steering Committee LSWA Youth Standing Meeting OSJM Leadership Partners Meeting PROMISE Financial Education Class Raising the Bar Hanover, MD Telamon Food Distribution Tri-County Council Executive Board Meeting Tri-County Workforce Staff Meetings Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: SYSCO UPS SHERWIN WILLIAMS H-S INTERNATIONAL PEPSI BOTTLING VENTURES LOWES U.S. SECURITY ASSOCIATES TYSON FOODS ECI- EASTERN CORRECTONAL FACILITY CHANEY ENTERPRISES WALMART WORCESTER COUNTY DEVELOPMENTAL CENTER SECURITAS SECURITY PERDUE FARMS ROYAL FARMS HERLS INC. DOVE POINTE CRYSTAL STEEL SHORE UP INC For a complete list of upcoming activities, please go to the Yahoo calendar located at: https://calendar.yahoo.com/lsjm03/ Check back often as the calendar changes daily. Page 2
Quarterly Charts Program Years 2015 and 2016 Third Quarter Over Quarter Department of Labor, Licensing & Regulation The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail. **Num be rs for Third Quarte r PY 15 include the Ocean City Job Fair held on 3/26/2016. This ye ar the job fair will be he ld during the Fourth Quarte r.. 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000 0 Department of Labor, Licensing and Regulation 6,760 5,474 Third Quarter PY '15 Third Quarter PY '16 2500 2000 1500 2084 Third Quarter PY '15 Third Quarter PY '16 1000 500 0 236 144 841 703 640 467 160 0 335 0 56 28 105 17 21 756 778 An activity report with a full listing of agency services by quarter is available on pages 4-5 Page 3
One-Stop Job Market Customers Served Program Years 2015 and 2016 Third Quarter Over Quarter Table AGENCY January 1 March 31, 2016 January 1 March 31, 2017 MD Workforce Exchange Reemployment Opportunity Workshop 257 546 RESEA 241 214 Job Openings Received 519 700 Workforce Exchange Walk-ins 4762 5474 Ocean City Job Fair 1500 * Department of Social Services Wor-Wic CC Pre-employment Class ** ** Orientation 129 148 Customers Assisted With *** 1192 Transportation Customer Walk-Ins 236 2084 Temporary Cash Assistance 153 290 Div. of Rehabilitation Services Customers Served 144 160 Telamon Corporation Employment/Training 118 166 Emergency Assistance 26 14 Housing Counseling 69 73 Translation 0 2 Food Pantry 266 209 EWP (ESL) Class 0 10 ESL Lab 1 0 Out-of-School Youth 26 70 Other 48 40 Adult Basic Education 11 71 Rosetta Stone 6 72 FAST Program 132 114 Tri-County Workforce Development Referred to Life Skills 47 133 Enrolled Into Life Skills 23 62 Completed Life Skills 17 51 Customers Served 640 467 Assessment 38 9 Work Experience/Community Services 315 200 Day care 276 384 * The Ocean City Job Fair will be held during the 4th Quarter, April 15, 2017 **Denotes Activity Not Offered This Quarter ***Denotes Activity Not Reported On Page 4
One-Stop Job Market Customers Served Program Years 2015 and 2016 Third Quarter Over Quarter Table AGENCY January 1 March 31, 2016 January 1 March 31, 2017 Unemployment Insurance Appeals Hearings 0 0 One Stop Mobile Unit Total Number of Clients by County 335 56 Somerset 50 7 Wicomico County 128 16 Worcester County 157 23 MD Workforce Exchange 261 46 MD Workforce Exchange Resume 16 43 Other Job Search Engines 22 2 Employment Applications 65 13 Referrals to One-Stop Training 0 17 Other 0 0 Unavailable days 3 7 Senior Employment & Training Total Participants Served 28 105 Job Search Inquiries 15 35 Services to the Elderly Community 40 44 Unsubsidized Placements 1 5 New Participants During Quarter 0 0 Exits During Quarter 3 6 Job Corps Youth Interviewed 17 21 Enrolled in A Job Corps Center 5 11 Princess Anne One-Stop Walk-ins 756 778 Page 5
One Stop Quarterly Review Ocean City Job Fair The 32nd Annual Ocean City Job fair was held on Saturday, April 15, 2017 from 9 am 2 pm at the Ocean City Convention Center. More than 100 employers and 1,200 eager job seekers were in attendance. As always, this is a free event for job seekers and there was no preregistration required. According to the Ocean City Chamber of Commerce, over 12,000 jobs will be filled in 2017 in the resort town and the Annual Job Fair is the largest pre-season hiring event! Below are the featured photographs highlighting the event: Page 6 Photos by Greg Eberts
One-Stop Quarterly Review DLLR Welcomes New Staff Francisco Vega started as a Job Service Specialist with the Division of Workforce Development in November of 2016. He resides on the beautiful Eastern Shore of Maryland with his wife, daughter, and their English bulldog. They live on a small farmette just steps away from the Indian Creek which flows into the Choptank River. Francisco has over 11 years of experience and a degree in Business Administration with a passion for customer service and business ventures. His background in business and customer service creates an exceptional experience for his clients and adds a wealth of knowledge to the organization. His role in Business Services presented the opportunity to create the new e-flyer Jobs of the Week with the expectation of filling much needed positions. This is a win-win for both the employer and future employees. In his spare time, he is an avid outdoorsman. He enjoys boating, fishing, kayaking, skeet shooting, or simply taking his family for a day on the beach. His favorite time is spending Sundays with his family watching football and cooking on the grill. GO RAVENS!!! This is a sample of the e-flyer Jobs of the Week. Stop by the MWE Resource Lab to pick up a copy. Page 7
Shore Transit Continues Fleet Upgrades Submitted by: Brad Bellacicco, Director, Shore Transit Division Shore Transit Division of the Tri-County Council continues its efforts to both modernize its fleet of buses and provide environmentally responsible service. Early this year our first five, new, medium-sized buses arrived. They are gasoline- fueled, 36 feet long and seat 28 people plus two wheel chair tie-down spaces. Currently, Shore Transit is converting the buses to also operate on propane. The buses are traveling to Wilmington, Delaware for the one week conversion under a contract with Sharp Energy. To support our growing, green-fueled fleet of 19 vehicles, last week two additional thousand gallon propane tanks were added to the Shore Transit fuel station. Shore Transit is the only Maryland locally operated public transportation system to use dual-fuel vehicles. For more information on Shore Transit services, visit www.shoretransit.org. Page 8
Page 9
M4Reactor Starts Dislocated Worker Program Submitted by: Kevin Justice M4Reactor, the shore s only community makerspace is expanding their programming to provide technical job skills training for the unemployed. There have already been 2 classes run including an Introduction to CNC Machining and 3D CAD/3D Printing. Both of these courses included two days of intensive soft skills training where students learned effective resume and interviewing techniques and strategies to get and keep a job. Of the first two courses that included 13 students, one has had 2 job offers and started working at one, 4 others have had part time work, and one has been doing contracting work and has been promised a job offer. M4Reactor is currently in development on other courses. M4Reactor has partnered with Wor-Wic and Quality Staffing Services for these specific courses. QSS has handled individual screening and prequalification plus working with students for job placement after their training. Wor-Wic is managing course operations and has worked to get M4Reactor s courses certified by the MD Department of Education. There are roughly 4,000 unemployed individuals just in Wicomico County. At the same time there are roughly 4,000 job openings. We know there are more reasons than just training to bridge this gap but M4Reactor s goal is to reduce unemployment by providing technical training not available anywhere else, said Kevin Justice, Executive Director of M4Reactor. M4Reactor has a wide array of programs and services with the underlying goal of teaching people how to make things. From membership to their Crafts to Craftsmanship Education Series and Summer of Steam programs for youth, there s something for everyone. To learn more about M4Reactor, check out their website at https:// M4Reactor.org or contact Kevin Justice at (443) 736-2113. Make sure to reach out if you are interested in how your organization can partner with us to bring these services to your members. Page 10
Page 11
Page 12
LOWER SHORE Labor Force, Demographic and Jobs Overview Source: Office of Workforce Information and Performance/Labor Market Analysis Page 13
LOWER SHORE Labor Force, Demographic and Jobs Overview January 2017 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 14
LOWER SHORE Labor Force, Demographic and Jobs Overview January 2017 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 15
LOWER SHORE Labor Force, Demographic and Jobs Overview January 2017 Top 10 Employers by the Number of Advertised Job Openings as of April 5, 2017 Rank Employer Name Number of Job Openings 1 Peninsula Regional Medical Center 217 2 Atria Senior Living 74 3 McDonald's 52 4 Atlantic General Hospital 43 5 Food Lion 41 6 Salisbury University 39 7 Frontier Town RV Resort 38 8 C.R. England, Inc 38 9 Perdue Farms, Inc 34 10 Sun Communities, Inc 30 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 16
LOWER SHORE Labor Force, Demographic and Jobs Overview Top 10 Industries by the Number of Advertised Job Openings Fourth Quarter 2016 Rank Industry Name Number of Job Openings 1 Retail Trade 906 2 Health Care and Social Assistance 839 3 Administrative and Support and Waste Management 386 4 Manufacturing 308 5 Finance and Insurance 290 6 Public Administration 256 7 Educational Services 217 8 Transportation and Warehousing 137 9 Accommodation and Food Services 129 10 Professional, Scientific, and Technical Services 117 Top 10 Occupations by the Number of Advertised Job Openings Fourth Quarter 2016 Rank Occupation Name Number of Job Openings 1 Retail Salespersons 292 2 Registered Nurses 238 3 Customer Service Representatives 178 4 First-Line Supervisors of Retail Sales Workers 137 5 Occupational Therapists 109 6 Heavy and Tractor-Trailer Truck Drivers 107 7 Nursing Assistants 71 8 Physical Therapists 70 9 Sales Managers 68 10 Executive Secretaries and Executive Administrative Assistants 66 Source: Maryland Workforce Exchange VOS Online Jobs Data Page 17
One-Stop Customer Satisfaction Survey Summary The One-Stop Job Market Customer Satisfaction Survey was implemented in January 2004. The survey document has evolved into a resource that rates the One-Stop Job Market and the Mobile Unit on the environment presented to our customers. The information in this summary includes information from the One-Stop Job Market surveys collected. There were 22 collected during the week of 3/24/17 thru 3/31/17. The OSJM Mobile Unit was out of service during this period. *************************************************************************************************************** Overall during this sample week, customers rated One-Stop Job Market services with an average of 3.95 on a scale of 1-4. This rating means that customers agreed with the statements listed in the table below: I received the services I needed 3.86 0 3.86 Staff was friendly and helpful 4.00 0 4.00 Staff was knowledgeable about services available 3.95 0 3.95 I would recommend the services I received to others 3.95 0 3.95 I had an overall good experience 4.00 0 4.00 Average Rating Statement One-Stop Rating Mobile Unit Rating Average Rating 3.95 0 3.95 ***The OSJM Mobile Unit was out of service during this period. Activity One-Stop Mobile Unit Surveys Surveys Job Search 13 0 Resume Assistance 3 0 Career Information 3 0 Training 6 0 ************************************************************************************************************************* Page 18