Annual Report

Annual Report 2015-2016 Together, making a difference every day CHEDOKE GENERAL JURAVINSKI MCMASTER ST.PETER S URGENT CARE

Message from the Volunteer Association We are pleased to report that 2015-16 has been another successful year for the Hamilton Health Sciences Volunteer Association (HHSVA). Through our business operations and fundraising efforts we donated over $13 million to Hamilton Health Sciences (HHS) in support of our mission to enhance patient care. In addition to our financial contributions, we also celebrated the opening of our two newest food service locations, the Sunnyside Café at the Ron Joyce Children s Health Centre and the Maplewood Café at St. Peter s, as well as successfully completing key improvements to infrastructure in our parking areas. Brian Johnston President, HHSVA Board of Directors Tina Cooper Executive Director, HHSVA As a result of the funds raised, we were able to donate many patient care items including $577,756 for the purchase of capital equipment such as the portable ultrasound unit profiled in this report. In addition to these capital donations we also provided $224,995 in funding for the purchase of patient services items, such as wheelchairs, therapy tools, furnishings and walkers, and supported patient programs such as Therapeutic Recreation. We are very proud to be able to provide funding for these and many other important equipment items and programs that have a direct impact on the quality of care provided at HHS. The successes we experience as an organization are the result of a synergy between the hard work of our dedicated team of staff, volunteers and board of directors members, and the loyal support of our customers. Each day thousands of customers shop in our areas and park at HHS, helping to us to fulfil our mission with every purchase they make. Our team is driven to provide excellence in customer service. From cafeterias and Give Shops, to parking and catering services, they strive to bring moments of compassion, care and laughter to the work they do. Together we bring the HHSVA closer to achieving our vision of Best Support for Patient Care which is something we can all be proud of. Message from Hamilton Health Sciences Over the past year Hamilton Health Sciences has been working to create a vision of care we ll provide for the next five, 10 and 20 years, called Our Healthy Future. Increasingly, our patients and families expect us to deliver a seamless health care experience. We can best do that by working together to ensure people receive the right care in the right place at the right time. Rob MacIsaac President & CEO, HHS In providing care to our communities, we are so fortunate to have a longstanding and outstanding partnership with our Hamilton Health Sciences Volunteer Association. Through the proceeds generated by your shops and services, the HHSVA provides critical support to our family of hospitals and specialized facilities. In the past year alone, your hard work resulted in more than $13 million which allowed us to purchase important equipment, upgrade our facilities, fund staff education and much more. You also provide valuable funding support to the volunteer program at HHS. HHS is well known for its high quality of care. It is a distinct point of pride for us at HHS that more than 1,000 volunteers play such an important role in that excellent care, which adds comfort and support to our patients, families and staff in countless ways. Congratulations to the Volunteer Association at Hamilton Health Sciences for another highly successful year. I would like to thank you very sincerely for your unwavering commitment to HHS and our patients and families, which helps us achieve our vision of Best Care for All. Please know that you are making an incredible difference every day.

Making a Difference HHSVA Business Operations Hamilton Health Sciences Volunteer Association Statement of Operations Year Ended March 31, 2016 Net Income from Retail Operations $ 2,904,226 Net Income from Parking Operations 11,480,108 Total Net Income 14,384,334 Administrative Expenses 1,559,947 Excess of Revenue Over Expenses Before Donations 12,824,387 DONATIONS Total Donations and Funding to Hamilton Health Sciences and Foundation $ 13,039,528 Total Revenue by Site 2015/16 $27,793,609 Chedoke $620,855 2.23% McMaster $12,819,290 46.13% Other $704,659 2.54% Juravinski & Cancer Centre $6,613,117 23.79% General $6,449,211 23.20% St. Peter s $402,686 1.45% Urgent Care Centre $183,791 0.66% Business Operation Highlights Achieved a 7% increase in retail revenue and 6.5% increase in retail net income Successful construction and opening of the Sunnyside Café at the Ron Joyce Children s Health Centre Significant investment to redesign and renovate the Maplewood Café at St. Peter s Expanded business operations to include a new revenue generating advertising program across five HHS sites Over $1.4 million invested in improvements to parking infrastructure, with significant improvements at General and McMaster sites Installation of a new multi-site transponder hardware system to improve speed of service in parking areas Successful transfer of parkers from Chedoke site to the new Ron Joyce Children s Health Centre Increased social media activity through HHS social media platforms and the support of HHS Public Relations Further growth of the HHSVA Enterprise Risk Management program Juravinski and McMaster Give Shops received Spectator Readers Choice Awards

Enhancing Patient Care HHSVA Donations Operations 70.7% 2015/16 Funding to HHS $13,039,528 Volunteer Support 2.3% HHS Staff 1.0% HHS Capital 21.0% Patient Services 5.0% Donation Spotlight A new portable ultrasound unit donated by the HHSVA to the Diagnostic Imaging unit at the Hamilton General provides quality imagery in a light and maneuverable machine. Often when you buy a portable unit you have to give up some of the higher quality features, explains Senior Ultrasound Technologist, Lianne Broughton. This machine allows us to keep the quality features and still provides great portability. It can fit in tight spaces right at the bedside so, we re able to do these tests with very little disruption to patients. Patient Services Funding In 2015-16 the HHSVA donated $224,995 for the purchase of over 180 patient equipment items, enhancements to patient areas and patient program funding, including: Rehabilitation equipment, ipads and therapy tools Furniture for family waiting rooms and the St. Peter s family dining room Examination, patient and sleeper chairs Wheelchairs, walkers, specialized accessories and attachments Patient Capital Equipment Donations The following capital equipment items, totaling $577,756, were donated in 2015/16: Echocardiogram Machine MRI Breast Screening Software 4 Orthopedic Drills Portable Ultrasound Unit 4 Transesophageal Echocardiography Probes 5 Ultrasound Probes

A Helping Hand Volunteerism at HHS Volunteer Highlights The Guiding People Services (GPS) Program was launched to enhance the visiting experience for patients and their families. In November 2015, volunteers were transitioned from Chedoke site to the new Ron Joyce Children s Health Centre. A review of the on-boarding process for new volunteers was completed and modifications were made to the existing process to improve efficiency and enhance the application experience. Our volunteers add a personal and special dimension to the social interactions they have with our patients which helps with their overall recovery. - Kathryn LeBlanc, Director, Regional Rehabilitation Program A targeted volunteer survey was conducted to gauge volunteer satisfaction rates among the 50 and 150 hour groups. Over 95% of volunteers surveyed are satisfied with several key aspects of their placement including, training and their relationships with their programs. A new Youth Summer Program was developed to give students the opportunity for hands-on learning in a clinical setting Did You Know? 90,699 hours were contributed by over 1,200 volunteers in 2015-16 The oldest active HHS volunteer is 93 years old There are 615 student volunteers at HHS, 12 are pursuing medical school or a master s degree. The #1 most requested volunteer placement is the Emergency Department In Memoriam of our dedicated volunteers who passed away in 2015/16 Margaret Smith Terry Kalmuk Olga Bonin Georgette Cailhier Evelyn James Margaret Hogg Felicity Taylor Iris Lawrence Phyllis Quinn Maurice Savoie HHSVA Scholarship Congratulations to the 2015 HHSVA Education Scholarship recipients: Anuja Bhalerao Yipeng Ge Hanna Ghanayem Alexandra Oleiche Monica Papinski Bovanac Say

HHSVA info bites 2015/16 Over $60M donated by HHSVA since 2010 Over 4.4 million customers served across HHSVA retail and parking services Over 1,000,000 coffees served across 11 HHSVA cafés and cafeterias HHSVA Shops & Services Cafés & Cafeterias Atrium Café Barton Bean Bean Express Corner Café Hummingbird Café Maplewood Café Marketplace on Main Marketplace on Victoria Nora s Fresh Café Sunnyside Café Wilcox Coffee Shop Gift Shops General Give Shop Juravinski Give Shop McMaster Give Shop St. Peter s Give Shop Other Retail and Multi-Site Services www.givingblooms.ca Merchants Showcase Preferred Catering Vending Services Parking Services Chedoke, General, Juravinski, McMaster, St. Peter s and Urgent Care sites For more information visit us online: www.hamiltonhealthsciences.ca/hhsva OntheGo cards were used more than 150,000 times in HHSVA retail locations Board of Directors Brian Johnston President Trevor Stooke Vice-President Fred Hussey Past-President Anoop Chugh Secretary Ray Freckleton Interim Treasurer Charlie Collura Jamie Elchuk Gokcin Nalsok Ex-Officio Kelly Campbell Tina Cooper Chuck Russello Kevin Ruthven Tom Sawchuk Cathy Sutherland Vice President, HHS Corporate Services & Capital Development HHSVA Executive Director Vision Best Support for Patient Care Mission To enhance patient care and quality of life for the HHS community through the donation of profits from the operation of business services and the recognition and support of volunteers. Make a Purchase, Make a Difference All profits raised through the HHSVA s retail and parking operations are donated to enhance patient care across our family of hospitals. These donations are made possible through the ongoing support of our customers: the staff, patients and visitors of HHS. Their purchases truly make a difference.