Little Flowers Nursery Ltd Day Care of Children 46 Glebe Street Renfrew PA4 8UA

Little Flowers Nursery Ltd Day Care of Children 46 Glebe Street Renfrew PA4 8UA Inspected by: Maggie West Type of inspection: Unannounced Inspection completed on: 23 June 2011 46 Glebe Street Renfrew PA4 8UA Inspected by: Maggie West Type of inspection: Unannounced Inspection completed on: 23 June 2011

46 Glebe Street Renfrew PA4 8UA Inspected by: Maggie West Type of inspection: Unannounced Inspection completed on: 23 June 2011 46 Glebe Street Renfrew PA4 8UA Inspected by: Maggie West Type of inspection: Unannounced Inspection completed on: 23 June 2011 Little Flowers Nursery Ltd, page 2 of 21

Contents Page No Summary 4 1 About the service we inspected 6 2 How we inspected this service 7 3 The inspection 10 4 Other information 18 5 Summary of grades 19 6 Inspection and grading history 19 Service provided by: Little Flowers Nursery Ltd Service provider number: SP2005007505 Care service number: CS2005099039 Contact details for the inspector who inspected this service: Maggie West Telephone 0141 843 4230 Email enquiries@scswis.com Little Flowers Nursery Ltd, page 3 of 21

Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 4 Good Quality of Environment N/A Quality of Staffing 4 Good Quality of Management and Leadership N/A What the service does well The service has a friendly, welcoming environment. We saw that staff had a pleasant greeting for parents and children coming into the playroom. The manager of the nursery is hardworking and a strong leader who provides a good role model for staff. What the service could do better The service has a development plan in place and a system for regularly monitoring the quality is in the early stages. We have advised the manager to continue as she has planned What the service has done since the last inspection The service had met two recommendations from the last Care Commission inspection relating to meeting children's needs and staff development. Conclusion Overall the nursery is providing a good service in the aspects that we have looked at and is committed to continuous improvement. The manager has a clear vision for the future development of the nursery. Little Flowers Nursery Ltd, page 4 of 21

Who did this inspection Maggie West Lay assessor: n/a Little Flowers Nursery Ltd, page 5 of 21

1 About the service we inspected Little Flowers Nursery is situated in Renfrew and is housed in a converted villa with extension. The nursery is within easy reach of public transport links and local amenities, shops and schools. The nursery provides full daycare for 61 children from 0 until they reach the age to attend primary school. Before 1 April 2012 this service was registered with the Care Commission. On this date the new scrutiny body, Social Care and Social Work Improvement Scotland (SCSWIS), took over the work of the Care Commission, including registration of care services. This means that from the 1 April 2011 this service continued its registration with the new body, SCSWIS. The nursery's stated objective is: " to provide high quality childcare where the children feel happy, secure, safe and stimulated thus building their self esteem and confidence to help them be well motivated and independent learners." Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 4 - Good Quality of Environment - N/A Quality of Staffing - Grade 4 - Good Quality of Management and Leadership - N/A This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.scswis.com or by calling us on 0845 600 9527 or visiting one of our offices. Little Flowers Nursery Ltd, page 6 of 21

2 How we inspected this service The level of inspection we carried out In this service we carried out a high intensity inspection. We carry out these inspections where we have assessed the service may need a more intense inspection. What we did during the inspection This report was written following an unannounced inspection which was carried out on 23 June 2011 between 9.30am and 5.00pm. Feedback was given on the day of inspection. As requested by us, the care service sent us an annual return. At this inspection we gathered evidence from various sources including the relevant sections of policies, procedures, records and other documents, including: The most recent self assessment completed by the service The recent HMIe report. Records of accidents and incidents. Procedures for sleeping children. A sample of the range of policies and procedures operational in the service Training records Action and Improvement plans We also spoke to the manager and 6 members of staff and made visual checks of the nursery environment. We observed staff working with the children. All of the above information was taken into account during the inspection process and reported on. Little Flowers Nursery Ltd, page 7 of 21

Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection report continued Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firelawscotland.org Little Flowers Nursery Ltd, page 8 of 21

What the service has done to meet any recommendations we made at our last inspection There were two recommendations outstanding which have now been met. Please see Quality Statement 1.3 and 3.3. for a fuller report. The identified needs of individual children must be addressed. NCS Early Education and Childcare up to the age of 16 standard 6 Support and Development The management team should continue to develop an effective system for identifying and monitoring staff developmental needs, training should be carefully planned and evaluated. NCS Early Education and Day Care up to the age of 16. Standard 13.1 Improving the service. The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. Self assessment was not requested by us before this inspection. Taking the views of people using the care service into account No service users were spoken to at this inspection. Taking carers' views into account Children told us that they liked their nursery. The best things were "friends" "playing in the garden" and "football" Little Flowers Nursery Ltd, page 9 of 21

3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Overall grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths We found the that the service was performing well in this Quality Statement. The nursery was routinely consulting children, parents and carers about the development of the service. We came to this opinion after looking at records, speaking to the managers, staff and service users. We graded the service very good because:- - When we spoke to the manager and key staff it was clear that they were committed to working in partnership with parents and valued their opinions. -We saw evidence of that the nursery had issued questionnaires to parents which asked their views about various aspects of the service. -The service had introduced a programme called "2 stars and a wish" which was used to encourage comments from parents and children. -We saw that the results of consultation were analysed and published in the nursery newsletter and displayed on noticeboards throughout the nursery. A wall display in the hall charted progress toward meeting the action points taken from the audit of parents/carers views. - When we sampled minutes of room/staff meetings we saw that the results of the parent's survey had been discussed by all staff. When we spoke to staff we found they knew what was expected of them in taking improvements forward. -We observed that the relationships between staff and parents were good and that this helped them to talk freely to each other about the care and wellbeing of children. -There was a good range of options for parents who wanted to express views or comments about the care of the children, for example, comments book, suggestion Little Flowers Nursery Ltd, page 10 of 21

box, meetings and reviews. Some children had diaries which went from nursery to home and back and gave parents the opportunity to influence the care and support of children on a daily basis. -The manager and staff team had worked hard to implement the development points advised at the recent HMIe inspection to improve children's involvement in their own learning. We noted that they had introduced "voting sticks" and had plans to involve children in planning and reviewing their learning using a system called mind mapping, which puts children at the centre of planning for learning. Staff took time to talk to children about their ideas and took these into account when planning activities. They had also begun to make written observations of children at play and used this information to assess and plan for individual children. -The service had a very positive attitude to planning for improvement and the manager was open to suggestions from all sources. Areas for improvement The service should maintain and build on their good practice in this area. Grade awarded for this statement: 5 - Very Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Little Flowers Nursery Ltd, page 11 of 21

Statement 3 We ensure that service user's health and wellbeing needs are met. Service strengths Inspection report continued We did not look at all aspects of this statement, instead we focused on the areas for improvement identified and recommendation that we made at the last inspection. The recommendation related to meeting the identified needs of individual children. We also looked at the recording of accidents and incidents. We found the that the service was performing well overall in the aspects we looked at. We came to this opinion after looking at records, and speaking to the manager and staff. We graded the service good because:- -We looked at improvement plans plans which clearly showed that planning to meet the needs of all children was a development priority across the full age range of children in the nursery. - We saw good evidence in children's profiles, meeting minutes, observations notes and planners that progress was being monitored and plans took account of the changing needs of children. - We were impressed by the managers approach to supporting staff to implement the Curriculum for Excellence and the 0 to 3 guidelines by setting monthly reading tasks and quizzes. Staff told us that it helped them reflect on the work they did with individual children. - Arrangements for monitoring staff practice had improved by introducing closer supervision by promoted staff in order to identify difficulties at an early stage. - The manager made good use of all of the resources available to her to improve outcomes for children including the findings of the recent HMIe inspection and the teacher support linked to partnership with the local authority. - We noted that the manager had reviewed the nursery's policy and procedures in response to a Care Commission recommendation about the management of accidents. -Staff had attended an in-house training session to raise awareness of the procedures. We sampled records and found that accidents and incidents were being recorded appropriately and monitored by promoted staff. - A notice detailing first aiders on the premises was prominently displayed. Little Flowers Nursery Ltd, page 12 of 21

Areas for improvement The service should continue to with the programme for improvement and maintain and develop its good practice. Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Little Flowers Nursery Ltd, page 13 of 21

Quality Theme 2: Quality of Environment - NOT ASSESSED Little Flowers Nursery Ltd, page 14 of 21

Quality Theme 3: Quality of Staffing Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service strengths We found that the service was performing well in this statement. We came to this opinion after looking at records, speaking to the managers, staff and service users. We graded the service good because: The evidence presented under Statement 1.1 also relates to this Quality Statement. The service had a well presented handbook, and a website, which gave people using the service and those who might wants to use the service good information about the standard of service that they could expect from the nursery. Areas for improvement We advised that the service share information about the registration and regulation of the service Grade awarded for this statement: 4 - Good Number of recommendations: 0 Number of requirements: 0 Little Flowers Nursery Ltd, page 15 of 21

Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service strengths We found the that the service was performing well in this Quality Statement. We came to this opinion after looking at records, speaking to the managers, staff and service users. We graded the service good because:- - We saw evidence that staff had attended a good range of training events since the last inspection. Some of this was external and provided by the local authority though the partnership arrangements. - We saw in the minutes of staff meetings that those attending training shared the learning with their colleagues. Staff told us that this was usual practice and that copies of training materials was also made available. - There was also a very good programme of in house training led by the manager and we could see that this linked to the overall plan for improvement. - Staff appraisal was bedding in and the format had been reviewed by the manager who now planned changes to make the system more effective. - The manager and senior staff had begun to use Child at the Centre to monitor the quality of the service, including the impact of training on outcomes for children. The manager had a forward plan for monitoring (a monitoring calendar). Areas for improvement We advised the manager to develop an overall training plan (plan, evaluate, review) as an means of providing an overview of staff development and ensuring that training is effective and results in improved outcomes for families using the service. Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 0 Inspection report continued Little Flowers Nursery Ltd, page 16 of 21

Quality Theme 4: Quality of Management and Leadership - NOT ASSESSED Little Flowers Nursery Ltd, page 17 of 21

4 Other information Complaints No complaints have been upheld, or partially upheld, since the last inspection. Enforcements We have taken no enforcement action against this care service since the last inspection. Additional Information We noted in the course of the inspection that while the nursery had a very interesting garden for children to play in there were some unsafe items lying around, for example old wooden fencing and rusting garden equipment. We have asked the manager to carry out a health and safety risk assessment and to take remedial action immediately. We saw that the gate between the nursery and the provider's adjoining property was left open at one point in the day. The provider should ensure the gate of his home which shares a boundary with the nursery is kept closed and locked at all times due to it's close proximity to the nursery grounds. Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in SCSWIS re-grading the Quality Statement within the Management and Leadership Theme as unsatisfactory (1). This will result in the Quality Theme for Management and Leadership being re-graded as Unsatisfactory (1). Little Flowers Nursery Ltd, page 18 of 21

5 Summary of grades Quality of Care and Support - 4 - Good Statement 1 Statement 3 5 - Very Good 4 - Good Quality of Environment - Not Assessed Quality of Staffing - 4 - Good Statement 1 Statement 3 4 - Good 4 - Good Quality of Management and Leadership - Not Assessed 6 Inspection and grading history Date Type Gradings 21 Apr 2010 Re-grade Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and Leadership Not Assessed 26 Aug 2009 Unannounced Care and support 3 - Adequate Environment 3 - Adequate Staffing 3 - Adequate Management and Leadership 3 - Adequate 11 Mar 2009 Unannounced Care and support 3 - Adequate Environment 3 - Adequate Staffing 3 - Adequate Management and Leadership 3 - Adequate 15 Dec 2008 Unannounced Care and support 1 - Unsatisfactory Environment 2 - Weak Staffing 2 - Weak Management and Leadership 2 - Weak Little Flowers Nursery Ltd, page 19 of 21

All inspections and grades before 1 April 2011 are those reported by the former regulator of care services, the Care Commission. Little Flowers Nursery Ltd, page 20 of 21

To find out more about our inspections and inspection reports Read our leaflet 'How we inspect'. You can download it from our website or ask us to send you a copy by telephoning us on 0845 600 9527. This inspection report is published by SCSWIS. You can get more copies of this report and others by downloading it from our website: www.scswis.com or by telephoning 0845 600 9527. Translations and alternative formats This inspection report is available in other languages and formats on request. Telephone: 0845 600 9527 Email: enquiries@scswis.com Web: www.scswis.com Little Flowers Nursery Ltd, page 21 of 21