CPT only copyright 2014 American Medical Association. All rights reserved. 12/23/2014 Page 537 of 593

Similar documents
2016 PHYSICIAN QUALITY REPORTING OPTIONS FOR INDIVIDUAL MEASURES REGISTRY ONLY

2) The percentage of discharges for which the patient received follow-up within 7 days after

Measure #138: Melanoma: Coordination of Care National Quality Strategy Domain: Communication and Care Coordination

Measure #137 (NQF 0650): Melanoma: Continuity of Care Recall System National Quality Strategy Domain: Communication and Care Coordination

Inpatient Psychiatric Facility Quality Reporting (IPFQR) Program: Follow-Up After Hospitalization for Mental Illness (FUH) Measure

Quality ID #46 (NQF 0097): Medication Reconciliation Post-Discharge National Quality Strategy Domain: Communication and Care Coordination

Measure #137 (NQF 0650): Melanoma: Continuity of Care Recall System National Quality Strategy Domain: Communication and Care Coordination

Measure #356: Unplanned Hospital Readmission within 30 Days of Principal Procedure National Quality Strategy Domain: Effective Clinical Care

Quality ID #137 (NQF 0650): Melanoma: Continuity of Care Recall System National Quality Strategy Domain: Communication and Care Coordination

Measure #46 (NQF 0097): Medication Reconciliation Post-Discharge National Quality Strategy Domain: Communication and Care Coordination

2010 PQRI REPORTING OPTIONS FOR INDIVIDUAL MEASURES: CLAIMS, REGISTRY

Measure #46 (NQF 0097): Medication Reconciliation Post-Discharge National Quality Strategy Domain: Communication and Care Coordination

AQI48a: Percentage of patients, aged 18 and older, who were surveyed on their patient experience and satisfaction with anesthesia care

Quality ID #288: Dementia: Caregiver Education and Support National Quality Strategy Domain: Communication and Care Coordination

FY 2015 IPF PPS Final Rule: USING THE WEBEX Q+A FEATURE

Measure #47 (NQF 0326): Care Plan National Quality Strategy Domain: Communication and Care Coordination

Stage 1 Meaningful Use Objectives and Measures

2018 OPTIONS FOR INDIVIDUAL MEASURES: REGISTRY ONLY. MEASURE TYPE: Process

2018 OPTIONS FOR INDIVIDUAL MEASURES: REGISTRY ONLY. MEASURE TYPE: Outcome

Measure #130 (NQF 0419): Documentation of Current Medications in the Medical Record National Quality Strategy Domain: Patient Safety

Possible Denominator Codes Applicable to OMS * Le Fort Fractures 21346, 21347, 21348, 21422, 21423, 21432, 21433, 21435, 21436

Mental Health Follow-up Care Post Inpatient Hospitalization in the Military Health System

Measure #181: Elder Maltreatment Screen and Follow-Up Plan National Quality Strategy Domain: Patient Safety

Quality Data Model December 2012

2018 MIPS Quality Performance Category Measure Information for the 30-Day All-Cause Hospital Readmission Measure

Appendix 4 CMS Stage 1 Meaningful Use Requirements Summary Tables 4-1 APPENDIX 4 CMS STAGE 1 MEANINGFUL USE REQUIREMENTS SUMMARY

Healthcare Effectiveness Data and Information Set (HEDIS)

Troubleshooting Audio

Quality ID #348: HRS-3 Implantable Cardioverter-Defibrillator (ICD) Complications Rate National Quality Strategy Domain: Patient Safety

Measures Reporting for Eligible Hospitals

Falcon Quality Payment Program Checklist- 2017

Hospital Inpatient Quality Reporting (IQR) Program

National Quality Strategy (NQS) Domain: Communication and Care Coordination. Measure Type: Composite; Process

Hospital Quality Improvement Program (QIP) Measurement Specifications

Integration Workgroup: Bi-Directional Integration Behavioral Health Settings

2018 OPTIONS FOR INDIVIDUAL MEASURES: REGISTRY ONLY. MEASURE TYPE: Process

Note: This is an outcome measure and will be calculated solely using registry data.

Using the Hospice PEPPER to Support Auditing and Monitoring Efforts: Session 1

APPENDIX 2 NCQA PCMH 2011 AND CMS STAGE 1 MEANINGFUL USE REQUIREMENTS

A complete step by step guide on how to achieve Meaningful Use Core Set Measures in Medgen EHR.

Using the New Home Health Agency (HHA) PEPPER to Support Auditing and Monitoring Efforts

Guidance for Developing Payment Models for COMPASS Collaborative Care Management for Depression and Diabetes and/or Cardiovascular Disease

Meaningful Use: Review of Changes to Objectives and Measures in Final Rule

Hospital Quality Improvement Program (QIP) Measurement Specifications for Large Hospitals ( 50 general acute beds)

a. General E Code Coding Guidelines

Measure #389: Cataract Surgery: Difference Between Planned and Final Refraction - National Quality Stategy Domain: Effective Clinical Care

Quality Improvement Program (QIP) Measurement Specifications

Measures Reporting for Eligible Providers

Computer Provider Order Entry (CPOE)

Release Notes for the 2010B Manual

Follow-Up after Hospitalization for Mental Illness (FUH) Improvement Strategies

Medicare & Medicaid EHR Incentive Programs. Stage 2 Final Rule Travis Broome AMIA

Using Centricity Electronic Medical Record Meaningful Use Reports Version 9.5 January 2013

Meaningful Use Hello Health v7 Guide for Eligible Professionals. Stage 1

Annual Reporting Requirements for PCMH Recognition Overview & Table Reporting Period: 4/3/ /31/2018

EHR Incentives. Profit by using LOGO a certified EHR. EHR vs. EMR. PQRI Incentives. Incentives available

Outpatient Quality Reporting Program

Hospital Inpatient Quality Reporting (IQR) Program

Using the Inpatient Psychiatric Facility (IPF) PEPPER to Support Auditing and Monitoring Efforts: Session 1

Maximizing Your Potential Under MIPS Oregon MACRA Playbook Conference

MEANINGFUL USE STAGE 2

Hospital Quality Improvement Program (QIP) Measurement Specifications for Large Hospitals ( 50 licensed general acute beds)

WHA Risk-Adjusted All Cause Readmission Measure Specification Rev. Oct 2017

Hospital Quality Improvement Program (QIP)

Accountable Care in Infusion Nursing. Hudson Health Plan. Mission Statement. for all people. INS National Academy of Infusion Therapy

Stage 1. Meaningful Use 2014 Edition User Manual

Appendix B: National Collections Glossary

Note: This is an outcome measure and will be calculated solely using registry data.

ATTACHMENT 3b REVISED DATA COLLECTION TOOL #1. Million Hearts Hypertension Control Champion Application Form

State FY2013 Hospital Pay-for-Performance (P4P) Guide

In Press at Population Health Management. HEDIS Initiation and Engagement Quality Measures of Substance Use Disorder Care:

08/07/2015. Next Generation ACO Model. What is an ACO? Preliminary Beneficiary Engagement Timeline

Legal Issues in Medicare/Medicaid Incentive Programss

Analysis of VA Health Care Utilization Among US Global War on Terrorism (GWOT) Veterans

2017 Quality Reporting: Claims and Administrative Data-Based Quality Measures For Medicare Shared Savings Program and Next Generation ACO Model ACOs

Ages Ages 3 through 64.

Tips for PCMH Application Submission

1 Stand-Alone 2 Co-located (or embedded)

Medicaid Provider Incentive Program

The Pain or the Gain?

The Role of Analytics in the Development of a Successful Readmissions Program

PCSP 2016 PCMH 2014 Crosswalk

BCBSTX Admission Type Definitions Grouper Version 33

Outpatient Hospital Facilities

The HITECH EHR "Meaningful Use" Requirements for Hospitals and Eligible Professionals

PCMH 2014 Recognition Checklist

Inpatient Psychiatric Facility Quality Reporting Program

Medication Reconciliation Harmonization

Medicaid Long-Term Care Performance Measure Specifications Manual For July 1, 2018 Reporting

Compliant Documentation for Coding and Billing. Caren Swartz CPC,CPMA,CPC-H,CPC-I

Coordinating Care for MassHealth-Enrolled Youth in Outpatient Therapy FAQ

Russell B Leftwich, MD

CHRONIC KIDNEY DISEASE (CKD) MEASURES GROUP OVERVIEW

CAHPS Hospice Survey Podcast for Hospices Transcript Data Hospices Must Provide to their Survey Vendor

Payment Policy: Problem Oriented Visits Billed with Preventative Visits

Medicaid EHR Incentive Program Health Information Exchange Objective Stage 3 Updated: February 2017

Annual Reporting Requirements for PCMH Recognition Overview & Table Reporting Period: 4/3/2017 3/31/2018

Meaningful Use FAQs for Behavioral Health

Medicare & Medicaid EHR Incentive Programs

Alaska Medicaid Program

Transcription:

Measure #391 (NQF 0576): Follow-Up After Hospitalization for Mental Illness (FUH) National Quality Strategy Domain: Communication and Care Coordination 2015 PHYSICIAN QUALITY REPTING OPTIONS F INDIVIDUAL MEASURES REGISTRY ONLY DESCRIPTION: The percentage of discharges for patients 6 years of age and older who were hospitalized for treatment of selected mental illness diagnoses and who had an outpatient visit, an intensive outpatient encounter or partial hospitalization with a mental health practitioner. Two rates are reported: The percentage of discharges for which the patient received follow-up within 30 days of discharge. The percentage of discharges for which the patient received follow-up within 7 days of discharge. INSTRUCTIONS: This measure is to be reported at each outpatient visit, intensive outpatient visit, or partial hospitalization occurring within 30 and 7 days of each inpatient setting discharge with a principal diagnosis of mental illness. This measure may be reported by clinicians who perform the quality actions described in the measure based on the services provided and the measure-specific denominator coding. NOTE: Discharged from an acute inpatient setting (including acute care psychiatric facilities) with a principal diagnosis of mental illness on or between January 1 and December 1 of the The denominator for this measure is based on discharges, not on patients. If patients have more than one discharge, include all discharges on or between January 1 and December 1 of the Use only discharges from the facility to identify denominator events (including readmissions or direct transfers). Do not use professional claims. If the discharge is followed by readmission or direct transfer to an acute facility for a principal diagnosis of mental health within the 30-day follow-up period, count only the readmission discharge or the discharge from the facility to which the patient was transferred. This measure will be calculated with 2 performance rates: 1) The percentage of discharges for which the patient received follow-up within 30 days of discharge 2) The percentage of discharges for which the patient received follow-up within 7 days of discharge Measure Reporting via Registry: ICD-9-CM/ICD-10-CM diagnosis codes, CPT or HCPCS codes, and patient demographics are used to identify patients who are included in the measure s denominator. The listed numerator options are used to report the numerator of the measure. The quality-data codes listed do not need to be submitted for registry-based submissions; however, these codes may be submitted for those registries that utilize claims data. There are two reporting criteria for this measure: 1) The percentage of discharges for which the patient received follow-up within 30 days of discharge 12/23/2014 Page 537 of 593

2) The percentage of discharges for which the patient received follow-up within 7 days of discharge REPTING CRITERIA 1: The percentage of discharges for which the patient received follow-up within 30 days of discharge DENOMINAT (REPTING CRITERIA 1): Patients 6 years of age and older who were discharged from an acute inpatient setting (including acute care psychiatric facilities) with a principal diagnosis of mental illness on or between January 1 and December 1 of the Denominator Criteria (Eligible Cases) 1: Patients aged 6 years and older as of the date of discharge Diagnosis for mental illness (ICD-9-CM) [for use 1/1/2014-9/30/2014]:, 295.00, 295.01, 295.02, 295.03, 295.04, 295.05, 295.10, 295.11, 295.12, 295.13, 295.14, 295.15, 295.20, 295.21, 295.22, 295.23, 295.24, 295.25, 295.30, 295.31, 295.32, 295.33, 295.34, 295.35, 295.40, 295.41, 295.42, 295.43, 295.44, 295.45, 295.50, 295.51, 295.52, 295.53, 295.54, 295.55, 295.60, 295.61, 295.62, 295.63, 295.64, 295.65, 295.70, 295.71, 295.72, 295.73, 295.74, 295.75, 295.80, 295.81, 295.82, 295.83, 295.84, 295.85, 295.90, 295.91, 295.92, 295.93, 295.94, 295.95, 296.00, 296.01, 296.02, 296.03, 296.04, 296.05, 296.06, 296.10, 296.11, 296.12, 296.13, 296.14, 296.15, 296.16, 296.20, 296.21, 296.22, 296.23, 296.24, 296.25, 296.26, 296.30, 296.31, 296.32, 296.33, 296.34, 296.35, 296.36, 296.40, 296.41, 296.42, 296.43, 296.44, 296.45, 296.46, 296.50, 296.51, 296.52, 296.53, 296.54, 296.55, 296.56, 296.60, 296.61, 296.62, 296.63, 296.64, 296.65, 296.66, 296.7, 296.80, 296.81, 296.82, 296.89, 296.90, 296.99, 297.0, 297.1, 297.2, 297.3, 297.8, 297.9, 298.0, 298.1, 298.2, 298.3, 298.4, 298.8, 298.9, 299.00, 299.01, 299.10, 299.11, 299.80, 299.81, 299.90, 299.91, 300.3, 300.4, 301.0, 301.10, 301.11, 301.12, 301.13, 301.20, 301.21, 301.22, 301.3, 301.4, 301.50, 301.51, 301.59, 301.6, 301.7, 301.81, 301.82, 301.83, 301.84, 301.89, 301.9, 308.0, 308.1, 308.2, 308.3, 308.4, 308.9, 309.0, 309.1, 309.21, 309.22, 309.23, 309.24, 309.28, 309.29, 309.3, 309.4, 309.81, 309.82, 309.83, 309.89,309.9, 311, 312.00, 312.01, 312.02, 312.03, 312.10, 312.11, 312.12, 312.13, 312.20, 312.21, 312.22, 312.23, 312.30, 312.31, 312.32, 312.33, 312.34, 312.35, 312.39, 312.4, 312.81, 312.82, 312.89, 312.9, 313.0, 313.1, 313.21, 313.22, 313.23, 313.3, 313.81, 313.82, 313.83, 313.89, 313.9, 314.00, 314.01, 314.1, 314.2, 314.8, 314.9, 648.44. Diagnosis for mental illness (ICD-10-CM) [for use 10/01/2014-12/31/2014 REFERENCE ONLY/Not Reportable: F20.0, F20.1, F20.2, F20.3, F20.5, F20.81, F20.89, F20.9, F21, F22, F23, F24, F25.0, F25.1, F25.8, F25.9, F28, F29, F30.10, F30.11, F30.12, F30.13, F30.2, F30.3, F30.4, F30.8, F30.9, F31.0, F31.10, F31.11, F31.12, F31.13, F31.2, F31.30, F31.31, F31.32, F31.4, F31.5, F31.60, F31.61, F31.62, F31.63, F31.64, F31.70, F31.71, F31.72, F31.73, F31.74, F31.75, F31.76, F31.77, F31.78, F31.81, F31.89, F31.9, F32.0, F32.1, F32.2, F32.3, F32.4, F32.5, F32.8, F32.9, F33.0, F33.1, F33.2, F33.3, F33.40, F33.41, F33.42, F33.8, F33.9, F34.0, F34.1, F34.8, F34.9, F39, F42, F43.0, F43.10, F43.11, F43.12, F43.20, F43.21, F43.22, F43.23, F43.24, F43.25, F43.29, F43.8, F43.9, F44.89, F53, F60.0, F60.1, F60.2, F60.3, F60.4, F60.5, F60.6, F60.7, F60.81, F60.89, F60.9, F63.0, F63.1, F63.2, F63.3, F63.81, F63.89, F63.9, F68.10, F68.11, F68.12, F68.13, F68.8, F84.0, F84.2, F84.3, F84.5, F84.8, F84.9, F90.0, F90.1, F90.2, F90.8, F90.9, F91.0, F91.1, F91.2, F91.3, F91.8, F91.9, F93.0, F93.8, F93.9, F94.0, F94.1, F94.2, F94.8, F94.9 Patient encounter during the reporting period (CPT or HCPCS): 99221, 99222, 99223, 99231, 99232, 99233, 99238, 99239, 99291 Patient alive at time of acute inpatient setting discharge Patient is discharged from an acute inpatient setting on or between January 1 and December 1 of the 12/23/2014 Page 538 of 593

Exclude discharges followed by readmission or direct transfer to a nonacute facility within the 30-day followup period, regardless of principal diagnosis for the readmission. Exclude discharges followed by readmission or direct transfer to an acute facility within the 30-day follow-up period if the principal diagnosis was for non-mental health. NOTE: These discharges are excluded from the measure because readmission or transfer may prevent an outpatient follow-up visit from taking place. NUMERAT (REPTING CRITERIA 1): Patient Received Follow-Up within 30 Days from Discharge An outpatient visit, intensive outpatient visit or partial hospitalization with a mental health practitioner within 30 days after acute inpatient discharge. Include outpatient visits, intensive outpatient visits or partial hospitalizations that occur on the date of discharge. Numerator Options: Performance Met: Medical Performance Exclusion: Performance Not Met: Patient received follow-up on the date of discharge or within 30 days after discharge (G9402) Clinician documented reason patient was not able to complete 30 day follow-up from acute inpatient setting discharge (eg, patient death prior to follow-up visit, patient non-compliant for visit follow-up) (G9403) Patient did not receive follow-up on the date of discharge or within 30 days after discharge (G9404) REPTING CRITERIA 2: The percentage of discharges for which the patient received follow-up within 7 days of discharge DENOMINAT (REPTING CRITERIA 2): Patients 6 years of age and older who were discharged from an acute inpatient setting (including acute care psychiatric facilities) with a principal diagnosis of mental illness on or between January 1 and December 1 of the Denominator Criteria (Eligible Cases) 2: Patients aged 6 years and older as of the date of discharge Diagnosis for mental illness (ICD-9-CM) [for use 1/1/2014-9/30/2014]:, 295.00, 295.01, 295.02, 295.03, 295.04, 295.05, 295.10, 295.11, 295.12, 295.13, 295.14, 295.15, 295.20, 295.21, 295.22, 295.23, 295.24, 295.25, 295.30, 295.31, 295.32, 295.33, 295.34, 295.35, 295.40, 295.41, 295.42, 295.43, 295.44, 295.45, 295.50, 295.51, 295.52, 295.53, 295.54, 295.55, 295.60, 295.61, 295.62, 295.63, 295.64, 295.65, 295.70, 295.71, 295.72, 295.73, 295.74, 295.75, 295.80, 295.81, 295.82, 295.83, 295.84, 295.85, 295.90, 295.91, 295.92, 295.93, 295.94, 295.95, 296.00, 296.01, 296.02, 296.03, 296.04, 296.05, 296.06, 296.10, 296.11, 296.12, 296.13, 296.14, 296.15, 296.16, 296.20, 296.21, 296.22, 296.23, 296.24, 296.25, 296.26, 296.30, 296.31, 296.32, 296.33, 296.34, 296.35, 296.36, 296.40, 296.41, 296.42, 296.43, 296.44, 296.45, 296.46, 296.50, 296.51, 296.52, 296.53, 296.54, 296.55, 296.56, 296.60, 296.61, 296.62, 296.63, 296.64, 296.65, 296.66, 296.7, 296.80, 296.81, 296.82, 296.89, 296.90, 296.99, 297.0, 297.1, 297.2, 297.3, 297.8, 297.9298.0, 298.1, 298.2, 298.3, 298.4, 298.8, 298.9, 299.00, 299.01, 299.10, 299.11, 299.80, 299.81, 299.9, 299.90, 299.91, 300.3, 300.4, 301.0, 301.10, 301.11, 301.12, 301.13, 301.20, 301.21, 301.22, 301.3, 301.4, 301.50, 301.51, 301.59, 301.6, 301.7, 301.81, 301.82, 301.83, 301.84, 301.89, 301.9, 308.0, 308.1, 12/23/2014 Page 539 of 593

308.2, 308.3, 308.4, 308.9, 309.0, 309.1, 309.21, 309.22, 309.23,309.24, 309.28, 309.29, 309.3, 309.4, 309.81, 309.82, 309.83, 309.89,309.9, 311, 312.0, 312.00, 312.01, 312.02, 312.03, 312.10, 312.11, 312.12, 312.13, 312.20, 312.21, 312.22, 312.23, 312.30, 312.31, 312.32, 312.33, 312.34, 312.35, 312.39, 312.4, 312.81, 312.82, 312.89, 312.9, 313.0, 313.1, 313.21, 313.22, 313.23, 313.3, 313.81, 313.82, 313.83, 313.89, 313.9, 314.0, 314.00, 314.01, 314.1, 314.2, 314.8, 314.9, 648.44 Diagnosis for mental illness (ICD-10-CM) [for use 10/01/2014-12/31/2014 REFERENCE ONLY/Not Reportable: F20.0, F20.1, F20.2, F20.3, F20.5, F20.81, F20.89, F20.9, F21, F22, F23, F24, F25.0, F25.1, F25.8, F25.9, F28, F29, F30.10, F30.11, F30.12, F30.13, F30.2, F30.3, F30.4, F30.8, F30.9, F31.0, F31.10, F31.11, F31.12, F31.13, F31.2, F31.30, F31.31, F31.32, F31.4, F31.5, F31.60, F31.61, F31.62, F31.63, F31.64, F31.70, F31.71, F31.72, F31.73, F31.74, F31.75, F31.76, F31.77, F31.78, F31.81, F31.89, F31.9, F32.0, F32.1, F32.2, F32.3, F32.4, F32.5, F32.8, F32.9, F33.0, F33.1, F33.2, F33.3, F33.40, F33.41, F33.42, F33.8, F33.9, F34.0, F34.1, F34.8, F34.9, F39, F42, F43.0, F43.10, F43.11, F43.12, F43.20, F43.21, F43.22, F43.23, F43.24, F43.25, F43.29, F43.8, F43.9, F44.89, F53, F60.0, F60.1, F60.2, F60.3, F60.4, F60.5, F60.6, F60.7, F60.81, F60.89, F60.9, F63.0, F63.1, F63.2, F63.3, F63.81, F63.89, F63.9, F68.10, F68.11, F68.12, F68.13, F68.8, F84.0, F84.2, F84.3, F84.5, F84.8, F84.9, F90.0, F90.1, F90.2, F90.8, F90.9, F91.0, F91.1, F91.2, F91.3, F91.8, F91.9, F93.0, F93.8, F93.9, F94.0, F94.1, F94.2, F94.8, F94.9 Patient encounter during the reporting period (CPT or HCPCS): 99221, 99222, 99223, 99231, 99232, 99233, 99238, 99239, 99291 Patient alive at time of acute inpatient setting discharge Patient is discharged from an acute inpatient setting on or between January 1 and December 1 of the Exclude discharges followed by readmission or direct transfer to a nonacute facility within the 30-day followup period, regardless of principal diagnosis for the readmission. Exclude discharges followed by readmission or direct transfer to an acute facility within the 30-day follow-up period if the principal diagnosis was for non-mental health. NOTE: These discharges are excluded from the measure because readmission or transfer may prevent an outpatient follow-up visit from taking place. NUMERAT (REPTING CRITERIA 2): Patient Received Follow-Up within 7 Days from Discharge An outpatient visit, intensive outpatient visit or partial hospitalization with a mental health practitioner within 7 days after acute inpatient discharge. Include outpatient visits, intensive outpatient visits or partial hospitalizations that occur on the date of discharge. Numerator Options: Performance Met: Medical Performance Exclusion: Performance Not Met: Patient received follow-up within 7 days from discharge (G9405) Clinician documented reason patient was not able to complete 7 day follow-up from acute inpatient setting discharge (ie,patient death prior to follow-up visit, patient non-compliance for visit follow-up) (G9406) Patient did not receive follow-up on or within 7 days after discharge (G9407) 12/23/2014 Page 540 of 593

RATIONALE: It is important to provide regular follow-up therapy to patients after they have been hospitalized for mental illness. An outpatient visit with a mental health practitioner after discharge is recommended to make sure that the patient s transition to the home or work environment is supported and that gains made during hospitalization are not lost. It also helps health care providers detect early post-hospitalization reactions or medication problems and provide continuing care. This measure is consistent with guidelines of the National Institute of Mental Health and the Centers for Mental Health Services. CLINICAL RECOMMENDATION STATEMENTS: According to a guideline developed by the American Academy of Child and Adolescent Psychiatry and the American Psychiatric Association, there is a need for regular and timely assessments and documentation of the patient s response to all treatments. The organization should make a practice of helping schedule follow-up appointments when a patient is discharged, as part of the treatment or case management plan, and should educate patients and practitioners about the importance of follow-up visits. Systems should be established to generate reminder or reschedule notices that are mailed to patients in the event that a follow-up visit is missed or canceled. In many cases, it may also be necessary to develop outreach systems or assign case managers to encourage recently released patients to keep follow-up appointments or reschedule missed appointments. 12/23/2014 Page 541 of 593