Locality Office Aneurin Bevan Health Board Your Guide to Health Services November 2011 Aneurin Bevan Health Board On 1 st October 2009, as a result of the NHS restructuring in Wales, Aneurin Bevan Health Board was established to bring together services and staff from Blaenau Gwent, Caerphilly,, Newport and Torfaen LHBs and Gwent Healthcare NHS Trust. Aneurin Bevan Health Board has a Locality Office, which is situated at: Victoria House 2nd Floor 136-140 Corporation Road Newport NP19 0BH Tel: 01633 261430 Fax: 01633 261431 E-mail: abhb.enquiries@wales.nhs.uk Website: www.aneurinbevanhb.wales.nhs.uk The Locality Director is Mrs Angela Jones. Bwrdd Iechyd Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Aneurin Bevan Aneurin Bevan Health Board is the operational name of Aneurin Bevan Local Health Board 1
The purpose of this document This document contains useful information, including contact addresses and telephone numbers. Please keep it handy for future reference or if you need to contact us. Complaints Procedure: We aim to provide the very best care and treatment and we welcome all comments about our services, good and bad. If you are unhappy about care or treatment provided by Locality, please let us know so we can investigate and use your experience to provide better services. Please contact the Locality Office to request a copy of Putting Things Right Raising a Concern about the NHS from 1 April 2011. Local Health Services Self Care Many illnesses can be treated at home by using over the counter medicine, taking plenty of fluids and having plenty of rest. Self care is the best choice to treat very minor illnesses and injuries. 2
GPs and Out of Hours Services How do I register with a General Practice? Once you have decided on the practice you wish to register with you should telephone/visit the surgery to register with them and make an appointment for a medical check-up. A list of GP Practices is contained on pages 8 to 10 of this document. If you have difficulty in registering with a practice, contact Locality Office (Tel: 01633 261430). GP Out of Hours Services: This service covers the hours of 6.30 pm to 8.00 am on weekdays, the whole of weekends, Bank Holidays and Public Holidays. For your convenience, this is an appointment only service. Please make sure you have an agreed appointment time before you arrive at the Primary Care Centre. How do I access the GP Out of Hours Service? If you need to see a doctor urgently between the hours of 6.30 pm and 8.00 am on weekdays, the whole of weekends, Bank Holidays or on Public Holidays and can not wait until the next working day, please dial: 0845 600 1231. Please do NOT use this number for prescriptions, test results or routine enquiries. What happens when I ring the Out of Hours telephone number? Specially trained NHS staff will answer your call. They will ask you some questions, for example your name, address, name of your GP and reason for your call. All information is regarded as confidential. You will then be advised that you will receive a call back. Calls are prioritised so that more urgent callers are dealt with first. When you are called back, it will be by a professional - either a doctor or a nurse. They will seek further information on your problem and either: give you advice over the telephone refer you to a Primary Care Centre for an appointment to be seen by a doctor or nurse as appropriate arrange a home visit refer the call to the Ambulance Service Transport is available for those who, for reasons of infirmity or illness, cannot attend a Primary Care Centre. However, if you can arrange for a relative or friend to drive you to the Centre, this will ensure that those most at need receive the transport service. 3
Dental Services: Dental Out of Hours Services: You will be able to receive the appropriate dental health advice from this service, by telephoning 0845 6020252. This service covers the hours of 6.30 pm to 8.00 am on weekdays, the whole of the weekends, Bank Holidays and Public Holidays, Emergency Out of Hours surgeries are also held on Saturdays/Sundays and Bank Holidays. This is an appointment only service and the surgeries are for urgent treatment only. Normal NHS charges apply. A list of dental practices can be found on page 12 of this document. If you need help finding an NHS dentist for your ongoing treatment, contact Locality Office on 01633 261430. A dental helpline is available on 01633 488389 during working hours. Where else can I get advice and treatment? Pharmacy: Please ask your local pharmacist for advice about common illnesses. Check notices at your local pharmacy or contact NHS Direct on 0845 46 47 to find out which chemists are open outside normal hours. A list of pharmacies can be found on page 11 of this document. Minor Injuries Unit: If you or a member of your family suffers a minor injury (for example an injury to the hands, neck or face, a wound that might need stitching or any injury where there has been an altered state of consciousness) you should go to your nearest Minor Injury Service at: o Royal Gwent Hospital, Newport (tel: 01633 234234); o Nevill Hall Hospital, Abergavenny (tel: 732732). These services are open 24 hours every day. 4
NHS Direct Wales: For 24 hour confidential healthcare advice or information call Tel: 0845 46 47 Calls are charged at a local rate and there is a confidential translation service available. NHS Direct Wales is a 24 hour nurse-led, confidential helpline providing advice and information on: What to do if you re feeling ill Health concerns for you and your family Local health services Self-help and support organisations Website: www.nhsdirect.wales.nhs.uk When should I contact the emergency services? A medical emergency is a critical or life threatening situation where an ambulance and treatment in an Accident and Emergency Department is required. Examples of situations where you should call 999 for an ambulance include: If someone is unconscious. If someone is bleeding heavily. If you suspect broken bones. A deep wound such as a stab wound. Suspect heart attack/severe chest pains. Difficulty in breathing. Social Care Social Care covers a range of activities from accommodation through to personal care. County Council has a duty to assess, via its Social Services Department, and arrange for the provision of services for those deemed to be in greatest need following such an assessment. These services include Residential Care, assistance with maintaining independence, such as Home Care, and a range of Day Service activities. The Council also has a duty to protect vulnerable children and adults and arrange services for children in need. Social Services can be contacted on 01633 644644. 5
Aneurin Bevan Community Health Council Aneurin Bevan Community Health Council The Health Service Watchdogs for Gwent: Aneurin Bevan CHC will be able to help you with general advice on health services, advice and help on complaints about the NHS and links to other agencies. Public Involvement Officer: David Kenny Complaints Advocates: Sonia Thomas-McQuade and Liz Warren Contacting Aneurin Bevan CHC: Telephone: 01633 838516 (24 hour answering service) Fax number: 01633 484623 Email: abchc@chc.org.uk Website: www.communityhealthcouncils.org.uk/aneurinbevan Address: Aneurin Bevan Community Health Council, Raglan House, 6-8 William Brown Close, Llantarnam Business Park, Cwmbran NP44 3AB Office hours: Monday to Thursday 9:00 a.m. to 4:30 p.m. Friday 9:00 a.m. to 4:00 p.m. Gwent Association of Voluntary Organisations (GAVO): Head Office: Ty Derwen, Church Road, Newport,NP19 7EJ Telephone: 01633 241550 GAVO supports voluntary organisations through training, funding, advice and information; recruits volunteers and provides a comprehensive service to both volunteers and voluntary organisations; encourages voluntary and statutory organisations to work together in planning and participation. GAVO can provide you with contact details for a range of local organisations, including Citizens Advice Bureau, carers and other health and social care related organisations. 6
Hospital Services for people living in the area: Aneurin Bevan Health Board has district general hospitals that serve people from the locality, providing the full range of acute surgical and medical services: Nevill Hall Hospital, Abergavenny, Gwent, NP7 7EG Tel: 732732 Royal Gwent Hospital, Cardiff Road, Newport, Gwent, NP20 2UB Tel: 01633 234234 These are supported by a network of community and mental health hospitals and day care premises, including: Chepstow Community Hospital, Tempest Way, Chepstow NP16 5YX Tel: 636636 Monnow Vale Health and Social Care Facility, Drybridge Park, Monmouth NP25 5BL Tel: 773113 7
GP Practices: Main and Branch Surgeries GPs Practice/Address Tel No Abergavenny Dr P L Davies Dr Monica Chidgey Dr Helen Sarah Neville Dr Rob C G Bracchi Dr Elizabeth Jenny Jones Tudor Gate Surgery Tudor Street Abergavenny NP7 5DL 855991 Dr H G Williams Dr Louise Hull Dr Jane Maddocks Dr Richard J Wheatley Dr Claire A Weekes Dr Nora C J Killeen Dr Megan Rose Dr Andreas Erhardt Hereford Road Surgery 6 Hereford Road Abergavenny NP7 5PR Old Station Surgery Brecon Road Abergavenny NP7 5UH 851155 859000 Caldicot Dr Keith Gedman Dr Graham B Wilson Dr Elizabeth Moore Dr Andrew R Gray Dr Jonathan P Rackham Dr Nicholas J Jones Dr Ida Houghton Dr Glyn W Owen Dr Alison Ferguson Dr. Barbara Salt Dr Sarah Reynolds Chepstow Dr Robert J Allison Dr Elizabeth Ashley Dr Judith Oldham Dr Matthew C Jones Dr Rebecca Carter Caldicot Medical Group Gray Hill Surgery Woodstock Way Caldicot NP26 5AB Mount Pleasant Practice Chepstow Community Hospital Tempest Way Chepstow NP16 5XR 420282 Magor Surgery - 01633 880150 636500 Portskewett Surgery - 425242 8
GP Practices: Main and Branch Surgeries Chepstow (cont.) Dr Huw L Davies Dr Thomas J Edwards Dr Alison E Van Buren Dr Sarah Smith Dr Andrew Thomas Dr Alasdair Jacks Dr Sebastian Nicholls Dr Jeff Williams Dr Susannah Jacks Dr Lisa Williams Dr Amanda Edgeworth Monmouth Dr Stephen H D Shaw Dr Anne R Griffiths Dr James L Allison Dr Alison Phillips Dr J S Goodwin Dr Louise Heath Dr Jamie Knowles Dr B Harries Dr Lois M Harris Dr Shiu-Ping Chan Raglan Dr Jane Downing Tintern Dr E F Colter Town Gate Practice Chepstow Community Hospital Tempest Way Chepstow NP16 5XP Vauxhall Surgery Vauxhall Lane Chepstow NP16 5PZ Chippenham Surgery Monmouth NP25 3EQ Dixton Surgery Dixton Road Monmouth NP25 3PL Raglan Surgery Chepstow Road Raglan NP15 2EN Wye Dean Practice Tintern Surgery The Old Police Station Tintern Chepstow NP16 6SE 636444/5 Sedbury Branch - 626041 636100 Tutshill Practice 637910 713811 712152 690222 689355 9
GP Practices: Main and Branch Surgeries Usk Dr R Bodley-Scott Dr S Fairweather Dr A Parry Dr Rachel Thomas- Hewartson Dr S A Jarrett Dr A G Jarrett Wye Valley Dr J P Jennings Dr R Christmas The Surgery James House Maryport Street Usk NP15 1AB The Medical Centre Monmouth House Maryport Street Usk NP15 1AB Wye Valley Practice Smithville Close St Briavels Gloucestershire GL15 6TN 672633 672753 01594 530334 & 530938 Trellech Practice 860302 10
Pharmacies: Pharmacy Address Tel No Boots the Chemist Ltd 2 Cross Street, Abergavenny NP7 5EH 853207 Boots the Chemist Ltd 16-17 High Street, Chepstow NP16 5LQ 622042 Boots the Chemist Ltd 60 Monnow Street, Monmouth NP25 3EN 713119 Co-operative Pharmacy 108 Monnow Street, Monmouth NP25 3EQ 715955 Dudley Taylor Pharmacies Limited 45-47 Bulwark Road, Bulwark, Chepstow NP16 5JW 622149 Dudley Taylor T/A Chappells Pharmacy 28 Newport Road, Caldicot NP26 4BO 420525 Lloyds Pharmacy C/O Waitrose Stores 17 Merthyr Road, Llanfoist, Abergavenny NP7 9LL 850702 Dudley Taylor T/A Magor pharmacy The Pink House, 2 The Square, Magor NP26 3HY 01633 880170 Merripharm Limited T/A PC Merrick 12-13 Steep Street, Chepstow NP16 5PJ 622387 Dudley Taylor T/A Richeld Limited 17 Newport Road, Caldicot NP26 4BG 420316 DR Rosser 12 Church Street, Monmouth NP25 3BU 713123 Shackleton H & Co 1 Nevill Street, Abergavenny NP7 5AA 853219 Shackleton H & Co 24 Brecon Road, Abergavenny NP7 5UG 854310 Shackleton H & Co High Street, Raglan NP15 2DY 690737 Superdrug Stores Ltd 43-37 Monnow Street, Monmouth NP25 3EF 772181 Dudley Taylor T/A Usk Pharmacy 59 Bridge Street, Usk NP15 1BQ 672040 Williams John F H The Pharmacy, Main Road, Gilwern NP7 0AU 830647 Pharmacy Helpline: 01495 765066 This is a recorded message, which gives details of pharmacies across Gwent that have extended opening times. For details of Pharmacy hours of opening, contact NHS Direct on 0845 46 47, or alternatively you can contact Locality Office, Monday to Friday, between 9.00 am and 5.00 pm on 01633 261430. 11
Dental Practices Up to date information on which dentists are currently accepting NHS patients can be obtained from NHS Direct, please visit their website www.nhsdirect.wales.nhs.uk or telephone 0845 46 47. Dentist Address Tel No Oasis Dental Care Ltd 22 St Mary s Street, Chepstow NP16 5EW 626626 Chepstow Community Dental Chepstow Hospital, Tempest Way, Chepstow NP16 5YX 628041 Practice Mr J Rees The Dental Surgery, Tintern House, Sycamore Terrace, 01633 880611 Magor NP26 3ET Brecon Road Dental Surgery 34 Brecon Road, Abergavenny NP7 5UG 856111 Teeth for Life Hawkesford House, Magor Square, Magor NP26 3HY 01633 881084 Mr R Isaac 17 St James Street, Monmouth NP25 3DN 712042 Mr Matthews Mr Jones The Surgery,5 Worcester Street, Monmouth,NP25 3DF 716633 Trefynwy Dental Practice 10 St James Street, Monmouth NP25 3DL 772060 St Mary s Dental Centre St Mary s Arcade, Nelson Street, Chepstow NP16 5EU 628008 The Bridges Dental Surgery 6 Newport Road, Caldicot NP26 4HX 423280 Beaufort Park Dental Practice Thornwell, Chepstow NP16 5TY 624515 Usk Dental Practice 4 Priory Street, Usk NP15 1BJ 672395 The Gateway Dental Practice 44 Cross Street, Abergavenny NP7 5ER 737737 Chepstow Orthodontic Practice 6A St Mary s Arcade, St Mary Street, Chepstow NP16 5EU 628954 Dental Helpline: 01633 488389 This is a staffed service, which provides details of where you can register with a NHS dentist or obtain emergency treatment if you are unregistered. If you contact your own dentist out of hours, and your dentist is in the All Gwent rota, you will be told to contact 0845 6020252 (weekdays after 6pm), the Out of Hours Dental Contact Number. 12
Ophthalmic Practices: Optician Address Tel No Rayner Opticians 62 Frogmore Street, Abergavenny NP7 5AR 855173 Armstrong & North Opticians Unit 2, Salisbury House, The Square, Magor NP26 3HY 01633 882496 G F A Fulgoni Optometrists 17 Cross Street, Abergavenny NP7 5EW 853657 Specsavers 4 High Street, Chepstow NP16 5LH 635870 Specsavers 67 Frogmore Street, Abergavenny NP7 5AU 859898 The Optic Shop Penny Barton Opticians Darlington Opticians Millington Dawson Optometrists Monnow Eyecare Ltd Rayner Limited Specsavers Ernest Opticians Julian Davies Ltd 50/51 Cross Street, Abergavenny NP7 5EU 19 Newport Road, Caldicot NP26 4BG 2A The Cross, Church Road, Caldicot NP26 4HY 6 St Mary Street, Chepstow NP16 5EU 11 Cinderhill Street, Monmouth NP25 5EY 5 Monnow Street, Monmouth NP25 3EF 43 Monnow Street, Monmouth NP25 3EF 3 Oldway Centre, Monnow Street Monmouth NP25 3PS 3 5 Bridge Street, USK NP15 1BQ 855664 422485 420277 622269 715299 714547 772828 719386 672171 13
Please do not hesitate to contact Locality Office if you require information on any organisation/local advisory group which is not referred to in this document. If you require copies of this document in an alternative format, contact Locality Office at: Address: Locality Office Aneurin Bevan Health Board Victoria House 2 nd Floor 136-140 Corporate Road Newport NP19 0BH Telephone: 01633 261430 Fax: 01633 261431 E-mail: Web Site: abhb.enquiries@wales.nhs.uk www.aneurinbevanhb.wales.nhs.uk Bwrdd Iechyd Aneurin Bevan yw enw gweithredol Bwrdd Iechyd Lleol Aneurin Bevan Aneurin Bevan Health Board is the operational name of Aneurin Bevan Local Health Board 14