Employ Florida Marketplace (EFM)

Employ Florida Marketplace (EFM) EFM Service Codes, their meaning, and requirements needed to utilize them. Core Service, Intensive, Training and Other Codes. 7/2/2013

REMINDER: Any service which is preceded by (***) three asterisks extends customer participation for 90 days. Table of Contents EFM documents labor exchange activities via various service codes... 3 100 Core Services... 3 Self-Services***(000)... 3 101 ***Orientation... 3 102 *** Initial Assessment... 4 103 ***Information on Training Providers, Performance Outcomes... 4 104 *** Job Search Workshop... 4 105 *** Job Finding Club... 4 106 *** Provided Internet Job Search Support/Training... 4 107 *** Provision of Labor Market Research... 4 109 *** Case Coordinated Services... 5 111 TAP Workshops... 5 112 *** Job Fair... 5 113 *** Job Search Plan... 5 114 *** Staff Assisted Job Search... 5 115 *** Résumé Preparation Assistance... 6 116 *** Received Service From Staff Not Classified... 6 117 Outreach Vet/MSFW... 6 118 Failed to Respond to Call-In... 6 120 *** Use of One-Stop Resource Room/Equipment... 6 123 *** Job Development Contacts... 6 124 *** Received Bonding Assistance... 6 125 *** Job Search/Placement Asst., including Career Counseling... 7 126 *** Tax Credit Information... 7 127 *** Reportable Service From DVOP/LVER... 7 128 *** Assigned Case Manager... 7 129 *** Received Case Management Services... 7 130 *** Proficiency Testing... 7 131 *** Testing/ background check as required by employer... 7 132 *** Testing Other... 8 134 *** Employer Pre-Screening... 8 1 P a g e

135 Local Office Contact... 8 136 Follow-up Contact... 8 153***Computer Skills Workshop... 8 155*** Interview Skills Workshop... 8 156*** Soft Skills Workshop... 9 157*** Financial Management Workshop... 9 179 *** Outside Web-Link Job Referral... 9 180 187 *** Supportive Services... 9 180 187 Supportive Services Documentation... 9 200 Intensive Services... 10 300 Training Services... 10 Other Service Coding... 10 200 *** Individual Counseling... 10 201 *** Group Counseling... 10 Counseling Documentation... 10 202 *** Career Guidance/Planning... 11 203*** Objective Assessment... 11 204 *** Interest and Aptitude Testing... 11 205 *** Develop Service Strategies (IEP/ISS/EDP)... 11 206 211 and 214-222 *** Referral to Training... 11 212 *** Other Intensive Services Not Otherwise Classified... 11 226 *** Reading or Math Testing... 12 300 324 *** Enrolled in Training... 12 370*** Completed Training WP/Vets... 12 500*** Referral Codes... 12 750 Placement Local Individual Over 150 Days... 12 880 Obtained Employment Manual... 13 2 P a g e

EFM documents labor exchange activities via various service codes Service codes are in sequential order Codes range from 000s-900s Codes differentiate self-services from staff-assisted services Assist with program association System or Staff Generated Self Service 100 Core Services Staff-assisted services Provided on-site at One-Stop Career Center Used by various programs Universally accessible Self-Services***(000) 006*** Self Service Job Search through VOS 005*** Self Service Labor Market Research 004*** Self Service Information on Training Providers, Performance Outcomes 090*** Skills Self-Assessment 007*** Self Service Résumé 101 ***Orientation Structured, on-site session Acquaints customers with the One-Stop Career Center, available services and programs Session times may vary Provided by, or in conjunction with, One-Stop Career Center staff 3 P a g e

102 *** Initial Assessment Initial analysis of a customer s strengths and weaknesses in relation to: Education, work history, vocational skills Identify employment goals, barriers and services needed Information should be used to develop an employment plan Initial Assessment Documentation Document results on the case notes screen If documentation is maintained by hard copy, case note the location Include sufficient detail for other staff to be able to follow Should list specific points analyzed 103 ***Information on Training Providers, Performance Outcomes Provision of specific training related information and resources Automatic system documentation in EFM 104 *** Job Search Workshop A short seminar to provide comprehensive job search techniques Must include: labor market information, application/résumé writing, interviewing techniques and how to find job openings Subjects may be provided individually Service cannot be recorded until all components have been provided 105 *** Job Finding Club Encompasses all elements of the Job Search Workshop Suggested duration of 1-2 weeks Structured, supervised individual and/or group support Ultimate goal is to obtain a job 106 *** Provided Internet Job Search Support/Training Worked with a job seeker to train on using the Internet for job search Using a search engine Using EFM 107 *** Provision of Labor Market Research Provides local labor market information relating to: 4 P a g e

Occupational staffing patterns, hiring patterns, working conditions and wage information May be provided to job seekers in person, by telephone or mail May be provided multiple times Duplication of the same specific LMI service should be avoided Provision of Labor Market Information Documentation Record LMI on the case notes screen LMI entries should document specific information provided to the customer LMI services may be monitored 109 *** Case Coordinated Services Veteran Program staff use this service to document coordination with community agencies and other federal, state and local governments who provide related services.110 *** Attended Rapid Response Staff provide information at a Rapid Response event Enter the response event number, if available 111 TAP Workshops Documents attendance at a Transition Assistance Program (TAP) workshop for service members transitioning to civilian life after leaving the military Not a reportable service 112 *** Job Fair Structured gathering with individuals seeking work and employers seeking workers Location arranged in conjunction with the One-Stop Career Center Attendance logs should be available Retain for one-year after the program year of the event Referral to the event is not sufficient to obtain credit Must be verified by the attendance log 113 *** Job Search Plan A plan that focuses on how to look for a job May address the following questions: What do you want to do? What skills do you have that an employer would want? How do you create a resume? Where can you find out about open jobs? 114 *** Staff Assisted Job Search Staff provide job search services to job seekers 5 P a g e

Job search can be performed using EFM or any other job search site, such as: CareerBuilder Monster Indeed 115 *** Résumé Preparation Assistance Session providing résumé building information Provide instructions on the content and format of résumés and cover letters Includes assistance with the development and production of a résumé 116 *** Received Service From Staff Not Classified Staff provide a service not listed in EFM Document specific service on the Notes screen Identify the action and result of the action 117 Outreach Vet/MSFW Outreach performed on an individual job seeker May include providing information about available services for Veterans or MSFWs Does not commence or extend participation 118 Failed to Respond to Call-In Can be used to note a job seeker s failure to respond to a request by staff 120 *** Use of One-Stop Resource Room/Equipment Job seeker utilizes the resource room Can be recorded for any variety of services in the resource room including: Use of the telephone Using the fax machine Making copies of a résumé 123 *** Job Development Contacts Process of securing a job interview with a public or private employer for a specific job seeker for whom the One-Stop center has no suitable opening on file. Record the activity code Document JD contact on the case notes screen Record employers name If job seeker is hired, create a JD job order Take credit for the placement 124 *** Received Bonding Assistance Provides a federal fidelity bond to employers for hiring at-risk job seekers 6 P a g e

Document the employer s name, job seeker s start date, amount of the bond and who verified the information on the case notes screen Maintain a copy of the bonding form at the one-stop center 125 *** Job Search/Placement Asst., including Career Counseling May be used to identify Priority Re-employment Planning (PREP) Program Placement Services 126 *** Tax Credit Information Work Opportunity Tax Credit (WOTC) program provides a tax incentive to private, for profit employers to hire individuals from certain target groups Service may be recorded for providing informational services regarding the program 127 *** Reportable Service From DVOP/LVER Service for veterans by a Disabled Veteran Outreach Program (DVOP) or Local Veterans Employment Representative (LVER) Staff time expended providing a service which is not listed in EFM Document service on Case Notes screen List the action and result of the action 128 *** Assigned Case Manager Service code for veteran use only Identifies veterans who have been assigned a case manager (i.e. Chapter 31 VR&E) Document service on the case notes screen Include the veteran representative s name 129 *** Received Case Management Services Service code for veteran use only Identifies veterans who have received and completed intensive case management services Document service on the case notes screen Include the veteran representative s name 130 *** Proficiency Testing A proficiency test examines knowledge or skill in a particular area Code may be recorded if the One-Stop provides proficiency testing Document service on the activity service plan and list the type of test and outcome/results in a case note or assessment tab 131 *** Testing/ background check as required by employer Any testing an employer requires the One-Stop Career Center to provide May be a specific aptitude test, personality test, interest inventory, etc. 7 P a g e

Document the type of test and any pertinent information on the assessment tab or the case notes screen 132 *** Testing Other Captures tests not otherwise listed in EFM Must be provided by One-Stop staff Documentation should be recorded in the assessments tab or the case notes screen List the test s name, type of test and results 134 *** Employer Pre-Screening Pre-screening means to examine before selection Staff can take this service when screening qualifications on a suppressed order does not result in a referral. 135 Local Office Contact Staff may use this code to note that a job seeker appeared at the One-Stop Career Center as a result of staff outreach Other reportable services may be more appropriate if additional services are provided 136 Follow-up Contact Denotes follow-up has been provided to a job seeker Can be used to notate any type of follow up ( i.e. following reemployment services, job referrals or soft exit report) 153***Computer Skills Workshop Provides instructions on how to use various computer applications May include keyboarding skills, how to use e-mail, use of the Microsoft Office Suite, etc. May be recorded for individual assistance or group workshops May be used to record varying levels of comprehension (basic to advanced) 154*** Social Networking Workshop Use of social networking sites to search for employment and networking opportunities May include addressing proper conduct while using these applications Including when contacting employers and networking with other job seekers May be used to document use of any social networking site Facebook, Twitter, LinkedIn, MySpace, etc. 155*** Interview Skills Workshop Reviews guidelines and best practices on how to successfully participate in an interview May address the following: Appropriate attire; Frequently asked questions; Mock interviews, etc. 8 P a g e

156*** Soft Skills Workshop Identification and discussion of key soft skills that are useful in the workplace Soft skills include, but are not limited to: Interpersonal communication in the workplace Professionalism and work ethic Critical thinking and problem solving Teamwork Creating a self-image and reputation maintenance 157*** Financial Management Workshop Provides customers with information on personal finances Topics may include: Basic financial terminology Assessing debt Consumer Credit Counseling services Building a budget, money management, saving, and retirement planning Service may be taken when providing financial management seminars hosted by partner organizations The One-Stop Career Center must have involvement 179 *** Outside Web-Link Job Referral System-generated service when performing a job search in EFM Linked only to Spidered jobs Records when Apply for this job button is clicked 180 187 *** Supportive Services Supportive Services include: Child/Dependent Care Family Services Transportation Assistance Medical Temporary Shelter Provide information regarding the service provider, type of service, and how to access services Information may be provided in-person, phone, e-mail, or postal mail Customers have a choice whether to take advantage of the services offered 180 187 Supportive Services Documentation Document the service on the case notes screen at the time of service code entry 9 P a g e

Include the type of supportive service and the name of the agency the referral was given for 200 Intensive Services Activities offered on-site Associated with multiple programs Provide intensive or case management services Customer usually has received a core service 300 Training Services Customers enrolled in training programs: Federal State Local Job Corp Apprenticeship Other Service Coding 400 Youth Services 500 Referral Information 600 System Generated Status Changes 700 800 Placement Services E Employer Services 200 *** Individual Counseling Private one-on-one session Assists job seeker to gain a better understanding of self and the work world Job seeker realistically decides to choose, change or adapt to a vocation Develop a written plan List the employment or training goals List the steps to achieve the goals 201 *** Group Counseling Group session with One-Stop staff and job seekers Use group activities to facilitate discussions Topics may include difficulty obtaining or keeping a job due to work related attitudes, behaviors, or habits; choice, change, or adaptation Develop a plan List goals and steps to achieve the goals Counseling Documentation All counseling services must be documented May be in hard copy format or recorded electronically on the case notes screen Documentation must include the vocational challenge and a plan Counseling Record Card 10 P a g e

202 *** Career Guidance/Planning Providing information regarding career opportunities which may include: Occupational information Training provider information Financial information Steps to achieve the occupational goal Documenting the specific guidance on the case notes screen 203*** Objective Assessment Identifies service needs, goals, interests, and measures barriers and strengths, etc. Reviews basic and occupational skills, prior work experience, potential for employment and developmental needs Document assessment on the case notes screen 204 *** Interest and Aptitude Testing Administration of standardized tests Measure job skills and knowledge Service should be entered by staff administering the test Document name of the test and results on the EFM assessment tab or in a case note 205 *** Develop Service Strategies (IEP/ISS/EDP) A document that identifies the strengths and weaknesses of the job seeker Includes series of actions leading to employment Specify the employment, training or services to be provided May be completed electronically in EFM, or hard copy Maintain on file for five years 206 211 and 214-222 *** Referral to Training Apprenticeships Educational Services Job Corps WIA Federal (non-wia) Training Adult Literacy, Basic Skills or GED State and Local Training Short Term Pre-Vocational Services English as a Second Language 212 *** Other Intensive Services Not Otherwise Classified WP staff time is expended to provide an intensive service Type of service cannot be captured using any other code Document the specific type of service on the case notes screen 11 P a g e

226 *** Reading or Math Testing Staff time is used to administer a reading or math test, such as the TABE Documentation should be recorded on the Notes screen Include the name of the test and other information related to testing results 300 324 *** Enrolled in Training Training includes: Job Corps Federal, State or local training Apprenticeships On the Job training Customized training 370*** Completed Training WP/Vets Referred to training service codes must be provided before this service can be taken Document in a case note the name of the completed program and institution Code will not be available for selection unless there has been a prior referred to training recorded 500*** Referral Codes System-generated, staff referrals Referral information can be shown by clicking view 750 Placement Local Individual Over 150 Days Documents employment that has been obtained by a job seeker on a preferred job Preferred jobs are marked with a gold star and begin with a 9 Placement Verification: Record service code Case note the hired job seeker, the employer s name, the source of verification, the start date and salary information, if available Other placement codes are available 12 P a g e

880 Obtained Employment Manual A job seeker who has secured employment within 90 calendar days of receiving a staff-assisted reportable service which is wholly or partially funded by the state employment service agency Verification of the placement must be recorded in a case note Include the employer s name, source of verification and the date the job seeker started work The start date will be used in determining whether a reportable staff-assisted service has been provided within 90 days Other placement codes may not be recorded if staff are taking an obtained credit More than one obtained may be taken in a program year as long as a reportable staff-assisted service has been provided 13 P a g e