Dori Cross Department of Health Management and Policy Cell: 302-562-6135 School of Public Health Email: dacross@umich.edu 1415 Washington Heights Ann Arbor, MI 48109 EDUCATION School of Public Health Ph.D. Health Services Organization and Policy Cognate: Organizational Studies Spring 2018 (expected) University of North Carolina at Chapel Hill; Gillings School of Global Public Health 2010 B.S.P.H. Health Policy and Management, with Honors 2006-2010 B.A. Economics; minor in Chemistry Phi Beta Kappa RESEARCH INTERESTS Provider use of health information technology, health information exchange, care coordination and care transitions, team-based care, implementation science AWARDS Rackham Graduate School Predoctoral Fellowship 2017-2018 Competitive award to support students actively working on dissertations that are unusually creative, ambitious and impactful. Regents Fellowship 2013-2015 Academic merit scholarship James P. Dixon Award for Excellence in Education 2010 Academic merit honor, awarded by Department of Health Management and Policy, UNC-Chapel Hill James M. Johnston Scholar Full academic scholarship, UNC-Chapel Hill 2006-2010 RELATED EXPERIENCE, Ann Arbor, MI 2014-present Research Assistant to Julia Adler-Milstein, PhD Support mixed methods research focused on care delivery reform and use of health information technology. Areas of research: Provider readiness and impact of Meaningful Use; Primary care management and coordination of care for complex patients; Growth, sustainability and measured effects of health information exchange, particularly between hospitals and long-term care providers Center for Studying Health System Change, Washington, DC 2010-2013 Health Research Assistant/Analyst Contributed to all aspects of mixed methods research, including: research design, protocol development and interviewing, quantitative and qualitative data analysis and manuscript preparation Areas of research: challenges for provider health IT adoption and use, care coordination and transitions in care, primary care workforce, market-based changes in the organization, delivery and financing of healthcare services, quality measurement, innovations in provider-plan contracting and care delivery 1
UNC Hospitals, Chapel Hill, NC 2008-2009 Research Assistant Assisted with patient enrollment and data analysis for an electronic personal health record feasibility pilot to improve coordination of care between hospital and ambulatory settings Agency for Healthcare Research and Quality, Rockville, MD 2008 Intern, Center for Primary Care, Prevention & Clinical Partnerships and Health IT Portfolio Participated in grant proposal review and ongoing project management for Health IT Portfolio grantfunded efforts, particularly for the State and Regional Demonstration Health Information Exchange Projects; Developed database, presentations and issue briefs for Agency activities related to funding rural and community-based health services research TEACHING EXPERIENCE Teaching Seminars/Certificates Diversity and Inclusive Teaching Practices Winter 2017 Center for Research on Learning and Teaching Courses Taught Introduction to Health Informatics Summer 2016 Role: Primary Instructor Developed and taught 15-week survey course for Executive Masters program in Department of Health Management and Policy Managing Health Informatics Fall 2015 Role: Guest Lecturer PUBLICATIONS Peer-reviewed: 1. Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein (2017). Outcomes for High-Needs Patients: Practices With a Higher Proportion of these Patients Have an Edge. Health Affairs, 36(3):476-84. 2. Cross, DA and J Adler-Milstein (2017). Investing in Post-Acute Care Transitions: Electronic Information Exchange between Hospitals and Long-term Care Facilities. Journal of the American Medical Directors Association, 18(1):30-34. 3. Cross, DA, GR Cohen, CH Lemak and J Adler-Milstein (2016). Sustained Participation in a Payfor-Value Program: Impact on High-Need Patients. American Journal of Managed Care. Online First December 21, 2016. 4. Cross, DA, GR Cohen, P Nong, et al. Improving EHR Capabilities to Facilitate Stage 3 Meaningful Use Care Coordination Criteria. AMIA Annual Symposium Proceedings; 2015: American Medical Informatics Association. 5. Cross, DA, SC Lin and J Adler-Milstein. (2015). Assessing Payer Perspectives on Health Information Exchange. Journal of the American Medical Informatics Association, Published Online July 3, 2015. 2
6. O Malley, AS, K Draper, R Gourevitch, DA Cross, and SH Scholle. (2015). Electronic health records and support for primary care teamwork. Journal of the American Medical Informatics Association, 22(2), 426-434. 7. Grossman, JM, DA Cross, ER Boukus and GR Cohen (2012). Transmitting and Processing Electronic Prescriptions: Experiences of Physician Practices and Pharmacies. Journal of the American Medical Informatics Association, 19(3):353-359. Under Review: 1. Cross, DA, P Nong, GR Cohen, CH Lemak, A Linden and J Adler-Milstein. Improving Primary Care for High-Needs Patients Under a Pay-for-Value Program: Leveraging Learning, Motivation and Resource Strategies. Book Chapters: 1. Cross, DA (2017). Contextual factors affecting implementation of team-base primary care: A scoping review. In McDermott, A., Exworthy, M., and Kitchener, M. (Eds), Attaining, sustaining and spreading improvement: Art or Science? Basingstoke; Palgrave Macmillan. Other publications: 1. Adler-Milstein, J, GR Cohen, DA Cross, A Day, D Vibbert and R Naraharisetti, Assessing Readiness, Achievement & Impact of Stage 3 Care Coordination Criteria: Summary of Key Findings and Preliminary Recommendations, Prepared for the Agency for Healthcare Research and Quality (July 2014) 2. Grossman, JM, R Gourevitch and DA Cross. Hospital Experiences Using Electronic Health Records to Support Medication Reconciliation, NIHCR Research Brief No. 17, National Institute for Health Care Reform, Washington, D.C. (July 2014). 3. Grossman, JM, HT Tu and DA Cross. Arranged Marriages: The Evolution of ACO Partnerships in California, California Health Care Foundation Regional Markets Issue Brief, Center for Studying Health System Change, Washington, D.C. (September 2013). 4. Carrier, ER and DA Cross. Hospital Quality Reporting: Separating the Signal from the Noise, Policy Analysis No. 11, National Institute for Health Care Reform, Washington, D.C. (April 2013). 5. Yee, T, ER Boukus, DA Cross and DR Samuel. Primary Care Workforce Shortages: Nurse Practitioner Scope-of-Practice Laws and Payment Policies, Research Brief No. 13, National Institute for Health Care Reform, Washington, D.C. (February 2013). 6. Tu, HT, JM Grossman, LE Felland and DA Cross. San Francisco Bay Area: Health Care Providers Shift Allegiances as Regional Networks Emerge, California Health Care Foundation Regional Markets Issue Brief, Center for Studying Health System Change, Washington, D.C. (December 2012). 7. Carrier, ER, T Yee, DA Cross and DR Samuel. Emergency Preparedness and Community Coalitions: Opportunities and Challenges, Research Brief No. 24, Center for Studying Health System Change, Washington, D.C. (November 2012). 8. Felland, LE, AS O'Malley, DA Cross and IM Perera. Riverside/San Bernardino: Vast Region, Market Fragmentation Add to Access Woes, California Health Care Foundation Regional Markets Issue Brief, Center for Studying Health System Change, Washington, D.C. (September 2012). 9. Tu, HT, RA Berenson, DA Cross, et al. Syracuse Health Care Market Works to Right-Size Hospital Capacity, Community Report No. 9, Center for Studying Health System Change, Washington, D.C. (August 2011). 3
10. Grossman, JM, ER Boukus, DA Cross and GR Cohen. Physician Practices, E-Prescribing and Accessing Information to Improve Prescribing Decisions, Research Brief No. 20, Center for Studying Health System Change, Washington, D.C. (May 2011). 11. Tu, HT, G Anglin, DA Cross, et al. Lansing's Dominant Hospital, Health Plan Strengthen Market Positions, Community Report No. 7, Center for Studying Health System Change, Washington, D.C. (March 2011). PRESENTATIONS 1. Post-Acute Care Transitions and Electronic Information Sharing. Healthcare Information and Management Systems Society (HIMSS) Joint LTPAC and Interoperability & HIE Community Roundtable; June 2017. 2. Investing in Post-Acute Care Transitions: Electronic Information Exchange between Hospitals and Long-term Care Facilities. Workshop on Health IT and Economics Panel Presentation; Washington, DC, October 2016. 3. Sustained Participation in a Pay-for-Value Program: Impact on High-Need Patients. AcademyHealth Annual Research Meeting Poster Presentation; Boston, MA, June 2016. 4. "Using HIE to Support Post-Acute Care Transitions: Characteristics Associated with Electronic Information Exchange Between Hospitals and Long-Term Care Facilities". AcademyHealth Annual Research Meeting Poster Presentation; Boston, MA, June 2016. 5. "Organizational Specialization As a Strategy for Effective Management of High-Need Patients". AcademyHealth Annual Research Meeting Poster Presentation; Boston, MA, June 2016. 6. "Impact of Adopting Team-Based Primary Care on Patient Outcomes in the Context of Patient- Centered Medical Home (PCMH) Transformation. AcademyHealth Annual Research Meeting Poster Presentation; Boston, MA, June 2016. 7. Contextual Factors Influencing Success of Primary Care Teams. International Organizational Behaviour in Health Care Conference; Cardiff, Wales, April 2016. *Paper awarded runner-up for Best Paper by an Early-Career Researcher 8. Assessing Payer Perspectives on Health Information Exchange. AcademyHealth Annual Research Meeting Poster Presentation; Minneapolis, MN, June 2015. 9. Hospital Experiences using Commercial EHRs to Support Medication Reconciliation. Academy Health Annual Research Meeting Podium Presentation; San Diego, CA, June 2014. GRANTS Improving the Performance of Primary Care Physicians in Caring for 2013-2016 High-Need, High-Cost Patients Amount: $344,298 The Commonwealth Fund PIs: Christy Lemak & Julia Adler-Milstein Role: Primary analyst; executed study design, data collection, analysis and manuscript drafting Assessing Payer Perspectives on Health Information Exchange 2014-2015 California HealthCare Foundation Amount: $79,824 PI: Julia Adler-Milstein Role: Primary analyst; executed study design, data collection, analysis and manuscript drafting Assessing Readiness, Achievement & Impact of Stage 3 Care Coordination Criteria 2013 2014 Agency for Healthcare Research and Quality Amount: $500,000 Principal Investigator: Julia Adler Milstein Role: Performed qualitative data analysis and drafted stakeholder reports that identify barriers and solutions to proposed Meaningful Use criteria related to care coordination. 4
Customized Web-Based Feedback for Dietary Guideline Adherence: A Feasibility 2009-2010 Study among SNAP Beneficiaries North Carolina Translational and Clinical Sciences Institute (TraCS) Pilot Funding PI: Dori Cross PROFESSIONAL SERVICE Ad-Hoc Reviewer: o Medical Care o Journal of Delivery Science and Innovation o American Medical Informatics Association HSOP Faculty search committee, student representative, 2015-2017 HSOP Department Social Committee, 2014-Present Health Informatics Research Interest Group Co-chair, 2014 Student-faculty liaison, Dept. of Health Management and Policy 2013-2014 5