TAPP The Telework Assessment and Profile Process Who is TCR? What is the TAPP Where does the TAPP fit in? Why is a Strategy Needed?

WHO IS TCR? A History of Involvement Check List for Action report engaged legislature Senate Hearings created State Telework Program Conducted 30 TIPS (several agencies) An Advocate for Ubiquitous Telework Workforce Virtualization as core Business Strategy Enhance Profits and Competitiveness Prepare for realities of the new Economy Implement TCR s Distributed City Model Copyright 1994-2007, Patent Pending

STRATEGIC TELEWORK COOP Bottom-Line Assessment Emergency Management Employer Implementation Telework Deployment Program Defining the Regional Contribution Regional Telecommuting Action Plan National Data Base Telework Assessment & Profile Process Copyright 1994-2011, Patent Pending

WHAT IS THE TAPP The key component in the TDP and RTAP A Go / No-Go Decision Support Tool An on-line process that examines ROI and Space Reductions/Savings Deployment Potential COOP Audit Operational and Preparedness Attitudes Environmental and Infrastructure Impacts New Text Copyright 1994-2007, Patent Pending

The Deployment- Compatibility 1. 91% of Job Classes were found to be Compatible. 2. 83% concurred with Days per week: Overall TCR Concurrence to date = 85% PCA Concurrence: 74% + 9% = 83% 3. Days Desired is 1.4, TAPP computed 1.7 Days per week Copyright 1994-2011, Patent Pending

TAPP s Continuity Analysis Five Year Job Class Deployment Profile: Configure Continuity Configuration Specify COOP requirement levels and roles to sustain operations remotely Conduct Vulnerability Audit, Select/Assign staff to roles Copyright 1994-2011, Patent Pending

Operational Perspectives Perceptions are important to shape training and policies: Evaluation / Supervision Deployment Issues Deployment Preferences Communications / Video Conferencing Telework Benefits and Concerns Leadership Roles and Motivations Copyright 1994-2011, Patent Pending

Culture- Communications Optimistically the data seems to indicate that person-to-person meetings are important but that video conferencing approximates the in-person session. Copyright 1994-2011, Patent Pending

Culture- Evaluation There appears to be a hands on approach to evaluation with only 17% using metrics. The result is the evaluations are considered to be superficial and generally about half of the evaluations are considered to be less than accurate. Copyright 1994-2011, Patent Pending

Culture- Preferences Working from home is dominant but duration reflects a cautious approach. Of interest is that where applicable, there is interest in shifting schedules to support expanded service hours--- if your mission would benefit. Copyright 1994-2011, Patent Pending

Culture- Pro s and Con s There appears to be a broad understanding of what telework can do for the organization but multiple concerns--- a strategic approach should address these in a positive manner. Copyright 1994-2011, Patent Pending

Culture- Leadership and Motivation There appears to be broad support at the employer and regional level to engage in telework- with an understandable focus on the benefits for emissions etal. Copyright 1994-2011, Patent Pending

WHERE DOES THE TAPP FIT IN? National Data Base for Competitive Intelligence and Policy Analysis MRP: Monitoring and Refinement Process TIP: Telework Implementation Process Economic Sector Analysis and Telework Marketing Plan PRD: Policy Refinement and Development SAM: Scenario and Analysis Modeling MIA: Mitigation and Investment Analysis Regional Tracking and Best Practices Deployment Partnership Marketing Support Plan Levels Regional Telework Plan State Government Pollution Control Agency Agency Divisions The Tools that Get it done The TAPP Process Optimized ROI Regional Integration Facility Optimization Vulnerability Audit Standardization TAPP: TeleWork Assessment Profile Process RTAP: OAI Process Deployment Partnership Individual Employer Process Copyright 1994-2011, Patent Pending

RTAP- Sustainability Investment/Needs Analysis Emissions Congestion Emergency Mgmt Energy Conservation Neighborhood Viability Broadband Requirements REGIONAL EMPLOYMENT DATA BASE EXTENSIONS MRP MRP MRP MRP MRP MRP MRP MRP MRP MRP MR TIP TIP TIP TIP TIP TIP TIP TIP TIP TIP TI PRD PRD PRD PRD PRD PRD PRD PRD PRD PRD PR SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SA MIA MIA MIA MIA MIA MIA MIA MIA MIA MIA MI TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TAPP TA rvices Government F.I.R.E. Health Care Manufacturin Multi-lateral, Region-wide, Recruitment Effort Copyright 1994-2011, Patent Pending

WHY IS A STRATEGY NEEDED? 1. To Answer the Questions: Does telework advance your Goals? Does telework make Economic Sense? Is Management and Staff ready? Should we go Strategic or Ad hoc? 2. To Provide a Structure: To Build/Implement a Deployment Plan. To Contribute to Regional Solutions. To End Anecdotes; Begin Statistics. Copyright 1994-2007, Patent Pending

WHY IS A STRATEGY NEEDED? 1. To achieve specific outcomes, a plan is needed 2. To pursue business objectives there must be top-down support 3. To move beyond anecdote you must have a structure: To Build/Implement a Deployment Plan. To integrate the effort across jurisdictions. To embed factors for ad hoc statistical analysis Copyright 1994-2007, Patent Pending

THE PROMISE OF TELEWORK Congestion Relief/Trip Reduction Emission Reduction / Energy Conservation Greater Flexibility / Productivity Cost Reduction Continuity and Disaster Recovery Results Depend upon Expectations! Copyright 1994-2007, Patent Pending

THE FEDERAL RESULTS Recalcitrant managers Unhappy employees Work shifted to on-site workers Inadequate provisioning Ad hoc weather based Continuity plans Little reduction in real estate Questionable financial savings Weather-based Continuity And Only a few have significant deployments. Copyright 1994-2007, Patent Pending

MISSIONS WITHOUT BUDGETS It is time to fulfill telework s Promise MnDOT- Trip Reduction and Congestion Relief DPS- Safety and Emergency Management DTED- Economic Competitiveness PCA- Air Quality DofC- Energy Conservation Work Smarter- Strategically apply telework Copyright 1994-2007, Patent Pending

WHAT ARE YOUR GOALS? Cut long term costs? Improve Productivity / Reduce Turnover? Improve your viability (COOP/DR) Implement Sustainability? Meet Governor s Goals? Evolve your Work Force? Expand Service Hours / Geographic dispersal? Address facility expansion / consolidation? Expand Flex options / commute services? Do You Need a Plan? Copyright 1994-2007, Patent Pending

TELE-COMMUTER RESOURCES Preparing for Virtualization- of everything Redefining the Community- Distributed City Model Redefining the Government s Approach- The RTAP Redefining Telework- The Telework Deployment Program Understanding the Deployment Context The federal deficit is a game changer Subsidies that get your workers to work? Pressures to increase property, energy & emission taxes? Changing demographics will change operations The Millennial Generation- virtual and unique The Baby Boomers- there goes institutional memory Copyright 1994-2007, Patent Pending

DON T SPEND; INVEST! 1. Take a month to determine your organization s ROI and telework compatibility,! 2. Make the Go- No Go decision 3. Define your business objectives and develop a Deployment Plan that optimizes them. 4. Use the first Deployment Cycle to test your policies and standards 5. Update and continue the cycles until complete Copyright 1994-2007, Patent Pending

A KISS FOR THE CONCEPT but HUGS FOR THE PLAN Keep It Simple Stupid! Locate the work based upon functional and economic analysis; apply metrics to verify performance Hook Up Great Strategies Deploy the workers, reduce your real estate, expand performance, staff satisfaction and your service hours, improve your profits and corporate survivability Copyright 1994-2007, Patent Pending

RE-STARTING YOUR ECONOMY Scoreboard's been talking to dozens of businesses all over the country who agree that what they really need to grow is some assurance that big government will get out of the way and stop increasing their costs of doing business. That means less spending, less regulating and less taxing. www.foxbusiness.com/markets/2010/10/19/ Don t wait for the government, do it yourselves!!! Copyright 1994-2007, Patent Pending

Scoreboard/Fox News Research- To re-start the economy we must have Less Spending The Twin Cities spends $ on commuter programs and another $ on energy and emission programs. Their goal: reduce by %; Strategic Telework can save % Less Regulation If you solve the problem, it will be harder to create new regulations. Less Taxing Reduce your exposure, get rid of whatever is unnecessary but taxable LET YOUR SAVINGS BE THE CATALYST Copyright 1994-2007, Patent Pending

Culture- Supervision There is a strong pattern of empowerment with a sub group managing their people on a daily basis. Yet staff is split on the need for, and frequency of, meetings. Copyright 1994-2011, Patent Pending

Compatibility Areas The New Dynamics Before Telework- View After Telework- View Job Class Days #Spaces Days #Spaces /Wk SqFt /Wk SqFt Admin (3) 0 3 250 1 3 250 Tech/Prof (6) 0 6 600 3 3 300 Call Center (15) 0 15 1050 4 4 300 Supervisors (2) 0 2 150 2 2 150 Total 26 2050 12 1000 % Reduction Spaces 54% Sq Ft 51% Copyright 1994-2011, Patent Pending

THE VULNERABILITY AUDIT Employer TDP Teleworker Profile { GUI { Static Disaster Profiles Dynamic Disaster Profiles RTAP Deployment Partnership TCR Web Site/ GIS Server Regional Web Site Copyright 1994-2011, Patent Pending

STATIC RISKS Earthquake Severe Mod Min Flood Plain Severe Mod Min Brush Fire Severe Mod Min Mud Slides Severe Mod Min THE VULNERABILITY AUDIT The Deployment DYNAMIC RISKS Tornado Hurricane Dirty Bomb Severe Mod Min Bio -Terrorism Severe Mod Min Chemical Leak Severe Mod Min Display: Facilities Teleworkers COOP Emps Static Dynamic Copyright 1994-2011, Patent Pending

THE VULNERABILITY AUDIT Deployment Selection Earthquake Severe Mod Min Flood Plain Severe Mod Min Brush Fire Severe Mod Min Mud Slides Severe Mod Min DYNAMIC RISKS Tornado Hurricane Dirty Bomb Severe Mod Min Bio -Terrorism Severe Mod Min Chemical Leak Severe Mod Min Display: Facilities Teleworkers COOP Emps Static Dynamic Copyright 1994-2011, Patent Pending

Standardization Selection & Deployment Policy Provisioning: Continuity & Telework Configurations Equipment Maintenance and Life Cycling / Custody Training Inspection and Evaluation Facilities- Space Types Continuity Roles Copyright 1994-2007, Patent Pending