REB Strategic Plan July 1, 2014-June 30, 2017 Summary Scoreboard Year 3 / QTR 2 Progress July 1, 2016 December 30, 2016 KPI Metric Key: KPI Metric Trend between Quarters: 1. Changing = Moved from one Level to Next 2. Improving = Expanded Partially Implemented 3. Continuing = No Major Change in KPI Metric
REB Strategic Plan July 1, 2014-June 30, 2017 Summary Scoreboard Year 3, QTR 2 Progress Strategic Priority ONE Key Performance Indicators (KPIs) Be the Leading Source of Regional Labor Market Information & Innovative Ideas for Advancing Workforce Development (5) TWO (0) (3) (2) Improve Education and Employability Skills of Adults for Quality Careers (8) THREE (0) (7) (1) Develop 21st Century Youth Education and Employability Skills for Quality Careers (7) FOUR (1) (5) (1) Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development (6) Total: Yr3: (26) Yr2: (24) Yr1: (23) (1) (5) (0) YR3/ Qtr2 (2) (20) (4) YR2/ Qtr4 (4) (15) (5) YR1/ Qtr4 (4) (18) (1)
Strategic Priority 1 Be the Leading Source of Regional Labor Market Information and Innovative Ideas for Advancing Workforce Development Goal/Strategy 1. During all Plan years, the REB will identify key workforce development indicators from multiple data channels, analyze workforce data and trends, formulate projections and recommendations, and disseminate reports to a broad network of regional partners and collaborators. Labor Market Data Healthcare Workforce Partnership of Western MA- Western Massachusetts Nursing Collaborative published Strategic Plan- 2016-2018. REB partnered and co-funded with U.S. Tsubaki to produce Pioneer Valley Manufacturing Career Gateway Project video on partnership between CareerPoint and U.S. Tsubaki. REB facilitated Global Corporate College visit for 25 welders/engineers from the People s Republic of China and tour Putnam and Advance Welding. Report on Survey on Direct Care Workers in the Allied Health industry, conducted in Q-1, in initial DRAFT phase. To be completed in FY 2017- Q-3. 2. In Year 3, the REB will implement and manage a web-based portal of workforce related labor market information and workforce development research reports, promising practices and innovative programs. KPI METRIC TREND: 2. IMPROVING REB continues to use data on new Regional Labor Market Information section on REBHC website to provide labor market information to a broad range of customers. REB Director of Employer Services and Engagement prepared several Labor Market Reports for selected educational partners to support their grants writing process for the MA Capital Skills Grant program. REB met with Pioneer Valley Planning Council to review ROADS database and discuss collaborative initiatives for CY17 focused on more in-depth/broader use of ROADS data. Resource Alignment 1. During all Plan years, the REB will use a Data Driven Decision Making (D M) process to prioritize resource allocation for workforce development programs deployment and One Stop Career Center services. KPI METRIC TREND: 2. I 2. IMPROVING REB s WIOA Training Contract Database continues to provide data driven financial analytics that is assisting REB team in projecting future resource allocations and contract expenditure trends.
Goal/Strategy 1. In Year 3, the REB will design and implement one (1) innovative practice/program that will improve the workforce development delivery system, and will prepare summary reports that document the innovation process. KPI METRIC TREND: 1. CHANGING As a part of the post-one Stop Career Center Operator procurement process, the REB is developing DRAFT internal documents focused on systemic adjustments to the workforce development system in Hampden County that will inform the One Stop Career Center Operator Chartering process. Analysis and discussion will begin in FY 2017-Q-3. Innovation Practices and Services 2. In Year 3, the REB will facilitate and manage the scale-up of one (1) innovative practice, program or service that will improve the workforce development system for businesses and system users. REB, as one of two Workforce Boards, has started developing processes and protocols to comanage the state-wide Disability Employment Initiative (DEI). The JD NEG program being managed by the REB and classified as an innovative program has received an extension through June 30, 2017. The REB will continue as the state-wide manager. REB continues as the partial state-wide operational and fiscal manager of the four (4) year MA Apprenticeship Initiative (MAI). REB has begun discussions with the MA Division of Career Services as the co-state wide manager of the recently awarded Apprenticeship USA grant.
Strategic Priority 2 Improve Education and Employability Skills of Adults for Quality Careers Goal/ Strategy 1. During all Plan years, the REB will assist the One Stop Career Centers in identifying and adopting new assessment tools that are aligned with required business and industry competencies and result in more comprehensive career plan development for OSCC customers. Workplace Readiness Standards REB internal staffs continue discussions on most effective methods to serve business and respond to needs of job seekers. Reviewing State designed Customer Flow and Business Flow protocols for possible adaption to activities at the REB. 1. The REB will work with the literacy providers and their business partners to align resources and program operational schedules that will increase the service delivery capacity in Hampden County by the end of Year 3. KPI METRIC TREND: 2. IMPROVING Program Capacity Building The REB, as a part of the WIOA Core Partners MOU process, attended state-wide partners meeting and facilitated breakout meeting discussion with Hampden County designated WIOA Core Partners. REB director met individually with literacy providers that are DESE funded and WIOA Core Partners to review their plans to integrate business partners and services to shared customers (businesses and job seekers) with the One-Stop Career Centers; which will eventually inform their new procurement process. Working with the literacy providers as designated WIOA Core Partners is allowing the REB to address this KPI for in an integrated manner. 2. In Year 3 the REB will facilitate the partnering of two (2) business and industry literacy champions with each DESE funded Adult Career Pathways program to enhance curriculum contextualization and create a range of work- based learning opportunities for program learners. KPI METRIC TREND: 2. IMPROVING The REB, as a part of the WIOA Core Partners MOU process, continues discussion with each of the DESE funded Adult Career Pathways providers to begin to review their plans to integrate business partners into their new procurement process anticipated to be released next year. The WIOA Core Partner MOU process will also include identifying business champions as shared customers with the One-Stop Career Centers.
Goal/ Strategy 3. During all Plan years, the REB will be the focal point for codifying and disseminating innovative programs, practices and service delivery models that enhance the employability of adults for quality career pathways. Program Capacity Building (cont d) No significant changes occurred during FY 2017-Q-2. 1. In Year 3, the REB will facilitate the implementation of an integrated sector-based career pathways framework that will advance adults along an integrated career continuum with multiple program options, expanded transition to work-based learning opportunities, flexible points of entry and exit, and reinforced by a coordinated case management system of services and supports that enhance positive program and career pathway outcomes. KPI METRIC TREND: 2. IMPROVING Adult Sector Based Career Pathways As a part of the post-one Stop Career Center Operator procurement process, the REB is developing DRAFT internal documents focused on systemic adjustments to the workforce development system in Hampden County that will inform the One Stop Career Center Operator Chartering process and will result in the development of a framework for advancing adults along an integrated career continuum with multiple program options. Analysis and discussion will begin in FY 2017- Q-3. 2. During each Plan year, the REB will identify two (2) innovative adult education/training practices/programs and will provide assistance/ and or resources to support implementation and evaluation. KPI METRIC TREND: 2. IMPROVING REB continues to implement the Apprenticeship job creation model with selected business in Hampden and Worcester Counties. The REB has finalized a new DRAFT Work Process and Related Technical Instruction (RTI) in apprentice-able Allied Health job classification of Sterile Processing Technician with Baystate Health. Anticipate finalizing selected WP/RTI in early FY 2017- Q-3.
Goal/ Strategy 1. During all Plan years, the REB will provide information, data, and research based practices to the One Stop Career Centers that will strengthen their capacity to provide a comprehensive array of workforce related services to business and industry. KPI METRIC TREND: 3. CONTINUING Career Center Capacity Enhancement REB re-contracted the regions two OSCC for FY 2017, and continue discussions with the OSCC s on the development of State-aligned Customer Flow and Business Flow protocols to enhance services to business and job seekers. The OSCC Operator Procurement Process was active for most of Q2; impacting scheduling of selected meetings in Q-2 in order to respect the integrity of the open procurement process. 2. In Year 3, the REB will continue to conduct quarterly meetings of the One Stop Career Center directors, their Board chairs, REB One Stop Career Center Committee Chair, and a REB Vice President with heightened focus on operational strategies that support enhanced employer services and that assist job seekers. The OSCC Operator Procurement Process was active for most of Q2; impacting scheduling of selected meetings in Q-2 in order to respect the integrity of the open procurement process.
Goal/Strategy Strategic Priority 3 Develop 21 st Century Youth Education and Employability Skills for Quality Careers 1. In Year 3, the REB will develop a common cross-sector career pathways framework that will advance youth along an integrated K-16 career pathway continuum with multiple program options, expanded work-based learning opportunities, and reinforced by a coordinated case management system of services and supports that enhance positive program outcomes. KPI METRIC TREND: 2. IMPROVING REB internal team met on December 8, 2016 to assess current youth programs and delivery models and continues to discuss strategies to create a continuum of youth programming that includes the OSCC s in a more intentional manner and is consistent with the tenets of WIOA youth requirements. Team will meet regularly in FY 2017-Q-3 and Q-4. REB is hosting and facilitating a regional forum- MA STEM@work- on January 19, 2017 with Lt. Gov. Karyn Polito focused on connecting high school students to STEM related internships. 2. During all Plan years, the REB will allocate funding to in-school and out of school programs that provide youth with expanded work-based programming, academic interventions, and support systems and networks that improve the graduation rate and result in successful transition to post-secondary education and/or career employment. Employability Development Pathways and Systems KPI METRIC TREND: 2. IMPROVING REB was the lead applicant in a grant submission to MA DESE in partnership with Pathfinder Regional to accelerate STEM activities in targeted CVTE program at Pathfinder. REB internal team referenced in # 1 will inform thinking on current youth programs and delivery models and will support this KPI. 3. During all Plan years, the REB will act as the intermediary to accelerate the design and implementation of sector-based career pathway programs that intentionally link secondary education, post-secondary education, and employers in career pathways with currency in the labor market. KPI METRIC TREND: 2. IMPROVING REB provided support letters and labor market data to LPVEC, Putnam Academy, Westfield Technical Academy, Chicopee Comprehensive High School, Pathfinder Regional and STCC that supported their applications to the new MA Capital Skills Grants for capital improvement. Pathways to Prosperity programs between STCC- WSHS and HCC- CCHS continue to progress well in year three of program operations.
Goal/Strategy 1. In Year 3, the REB will facilitate initiatives and interventions that will result in increased coordination and alignment between agencies serving out-of- school youth and the One Stop Career Centers to ensure that youth successfully transition to the next level in their career pathway. Youth Service Delivery Capacity Building and Alignment Comment REB internal team referenced in # 1 will inform thinking on current youth programs and delivery models and will support this KPI; however at this stage in FY 2017 we have not made sufficient progress to warrant trending to the Partially Implemented metric. 2. In Year 3, the REB will continue to work with existing community based partnerships to deepen and broaden the scope of its school time and out-of-school time programs and services to elementary age students. KPI METRIC TREND: 3. CONTINUING REB HSLI program continues its work with school time and community-based, out-ofschool time programs in the Region. REB awarded two year $35,000 grant from The Beveridge Family Foundation to operate CLASP program in FY 2017-FY 2018. HSLI 2016 Literacy Evaluation in final stages of data collection and analysis. Report will be published in FY 2017-Q-3. 1. In Year 3, the REB will work with each REB funded out-of-school youth agency to assist in expanding work- based learning and employability readiness supports and services for participating youth. REB continues to direct and resource agencies engaged in work with out-of-school youth. Program outcome metrics on target with operational plan. Employer Engagement 2. In Year 3, continue to implement strategic priority to Develop workplace readiness training geared towards employers and supervisors of youth with youth provider partners and with business input. KPI METRIC TREND: 2. IMPROVING Final feedback from workgroup developing this guide occurred in QTR2 of this year. To be finalized/distributed to youth partners in QTR3.
Strategic Priority 4 Be the Leading Advocate, Planner and Convener to Promote and Fund Regional Workforce Development Goal/Strategy 1. During all Plan years, the REB will inform key stakeholders on issues that impact the workforce development eco-system and create opportunities for accelerating regional partnership development and deployment and improving workforce development program alignment and expansion. KPI METRIC TREND: 2. IMPROVING Communicating the REB s Mission The Pioneer Valley Regional Re-Entry Program, a partnership between the REB, CareerPoint, and Hampden County Sheriff s Department, awarded a Gateway Cities Innovation Award by Boston-based MassINC. REB convened regional partners, including training providers and community based organizations to discuss RFQ proposal for Commonwealth Corporation. 2. In Year 3, the REB will meet with local mayors, other locally elected officials, and the local State legislative delegation to discuss workforce development issues and opportunities that impact job creation and regional economic development and expansion in Hampden County. KPI METRIC TREND: 3. CONTINUING REB continues general operational interaction with staff of local state legislators on State budget related line items and issues that impact the REB. REB is hosting and facilitating a regional forum- MA STEM@work- on January 19, 2017 with Lt. Gov. Karyn Polito focused on connecting high school students to STEM related internships at which Mayors and local legislators have been invited to participate.
Goal/Strategy 1. During all Plan years, the REB will work with the economic development entities and educational institutions in Hampden County to align their strategic goals with specific strategic priorities contained in the REB s Strategic Plan. REB continues to play role in the Working Cities Challenge grant with 12 core partners on behalf of the City of Springfield. 2. In Year 3 the REB will convene and facilitate meetings between the REB and the WIOA Core Partners to discuss the delivery of business and job seeker services at the OSCC, in preparation for the execution of a Memorandum of Understanding to be effective on July 1, 2017. Align Regional Workforce and Economic Development Strategic Goals KPI METRIC TREND: 2. IMPROVING The REB continues to convene and facilitate a series of individual and group meetings of WIOA Core Partners and a REB staff person is meeting individually with each partner in preparation for additional joint meetings to develop an umbrella MOU to be effective on July 1, 2017. 3. In Year 3, the REB will convene any required meetings to initiate a regional planning process to align strategic plans and protocols that will result in a coordinated and integrated regional workforce development strategy. REB awaiting state guidance on next steps to begin the WIOA required regional planning process. REB will be the regional facilitator for the planning process. No activity in FY 2017- Q-2.
Goal/Strategy 1. During all Plan years, the REB will develop and implement a Funding Strategy that is aligned with its Mission that will result in an 8% annual increase in new revenue derived from new and/or additional public and private funding sources. KPI METRIC TREND: 2. IMPROVING Secure Public and Private Funding REB contracted with MA EOLWD as the primary state-wide operator and manager for the Workforce Training Fund- On-the-Job Training for $45,765 REB awarded $50,000 from the Funder Collaborative for Reading Success to support the work of the Talk, Read, Succeed program operated in collaboration with the Springfield Housing Authority and other regional partners. REB received $35,000 two year grant from The Beveridge Family Foundation to support the CLASP program. MA Division of Career Services awarded U.S. DOL grant for $1.5M grant to accelerate Apprenticeship programs. REB is one of 2 state-wide managers and will be receiving approximately $500,000 over 18 months.