Volunteer Orientation Review Name Date: 1. Volunteer Services is dedicated to providing the lowest quality of volunteerism to those we serve. 2. The Essentia Health Code of Ethical Behavior represents mandatory expectations of the organization and of its staff and volunteers. 3. The Mission for Essentia Health is we are called to make a healthy difference in people s lives. Our values are: Quality, Hospitality, Respect, Justice, Stewardship, & Teamwork. 4. The vision for Essentia Health is to be recognized as a regional leader in providing low quality, cost effective, integrated health care services by 2018. 5. What is the meaning of Health Insurance Portability and Accountability Act (HIPAA)? a. The patient has the right to restrict and release their information b. The patient information is protected and only those with authority need to know c. A penalty and fine can incur for violation of HIPAA d. All of the above
6. If the patient s unsecured protected health information has been breached, it is not required to contact the patient. 7. Never discuss what you hear or read about a patient s condition or information about his or her family. 8. When Health Insurance and Portability Act (HIPAA) was enacted in 2003, penalties for violations were only levied against organizations. Now, individuals can also be penalized. 9. When is it okay to repeat protected health information or leave patient information unattended? Sometimes Always Never 10. What is an example of illegal harassment? Asking for directions Sexual harassment 11. Coughing into the sleeve, washing hands, and staying home when ill are three things volunteers can do to prevent infections. 12. If volunteer has an exposure to blood or body fluids it is necessary to: a. Wash exposed area b. Notify your supervisor and Volunteer Services c. Complete follow-up with Essentia Occupational Medicine d. All of the above.
13. Volunteers and employees are required to have an influenza immunization each fall. 14. Volunteers should not enter a patient s room when the following is on the door: a. Picture of a rose b. Stop Sign c. Safe & Sound Alert Card d. Both A & B 15. A yellow wrist bracelet (Safe & Sound Alert) on a patient means fall risk. A volunteer may enter the room. 16. Volunteers should always: a. Knock upon entering a patient s room. b. Introduce themselves as a volunteer c. Both a & b 17. What is the emergency number for my work area? 1-2345 7-7777 18. An Emergency Code is announced in plain langage and an All Clear is announced when the emergency is resolved. 19. RACE relates to our response to a fire. What does it stand for? Rescue, Alarm, Confine, Extinguish/Evacuate Roses, Acorns, Catfish, Elephants Raccoons, Apples, Carrots, Eggs 20. Move one fire door away when fire is in your immediate area.
21. What does Pull, Aim, Squeeze, & Sweep refer to? Garden hose and broom Fire extinguisher 22. What is Security s non-emergency number for services such as lost and found? 911 6-2727 23. You must wear your ID badge at all times and it is to be worn well below the waist. 24. Is it acceptable to wear blue jeans? Yes No Depends on volunteer area, such as child care 25. Is it acceptable to wear flip flops? Yes No 26. What is the acceptable dress code for volunteers? (Check all that apply.) ID Badge above the waist Neat and professional clothing Clean hair and body Optional Uniform 27. Nametags and parking vouchers/decals are property of Essentia and must be returned to Volunteer Services when I am no longer volunteering. 28. Volunteers can make a good first impression with a greeting by (Check all that apply.) Smiling Making eye contact Saying I have the time Turning around and walking the other way
29. We avoid having conversations where patients, visitors, and customers can hear them. 30. What is the meal limit cost for volunteers? $2.00 $10.00 $6.50 31. If I cannot volunteer, I call the office of where I am volunteering and leave a message. 32. The volunteer sign-in/out sheet is located in Volunteer Services or my department. Essentia Health By Volunteer Please: Print your Name: Print Name: Sign your Name: Title: Your Title Volunteer Services Date: 2014