EU egovernment Action Plan 2016-2020 Accelerating the digital transformation of government Andrea Halmos European Commission DG CONNECT H4, egovernment & Trust Unit 22/09/2016, Seminar on 'Well-being and occupational safety & health (OSH) in central government administrations', Vilnius (video link)
Public value 1) goods or services that satisfy the desires of citizens and clients; 2) production choices that meet citizen expectations of justice, fairness, efficiency and effectiveness; 3) properly ordered and productive public institutions that reflect citizens desires and preferences; 4) fairness and efficiency of distribution; 5) legitimate use of resource to accomplish public purposes; and 6) innovation and adaptability to changing preferences and demands. Source: OECD Recommendation on digital government strategies, 2014
Outline Past achievements New egovernment Action Plan 2016-2020 Concrete actions to accelerate the digital transformation of government
Major Achievements I. Interoperable electronic procurement Electronic Identity Patient Summary/ePrescribing Business mobility ejustice 14 partners 8 countries 32 partners 14 countries 47 partner 23 countries 33 partners 16 countries 17 partners 14 countries Total Budget 30.8M Total Budget 26M Total Budget 23M Total Budget 24M Total Budget 14M Consolidation of previous LSPs 26 partners (over 103) 22 countries Total Budget 27,4 M
Major Achievements II. Regulation (EU) N 910/2014 (eidas)
Outline Past achievements New egovernment Action Plan 2016-2020 New approach Vision, principles, policy priorities Concrete actions to accelerate the digital transformation of government
From egovernment to (digital) government strategies See: OECD Recommendation on digital government strategies, 2014 online government (efficiency) transformative government (efficiency & effectiveness) lean government (more with less) 'digital government' / 'open government' operational efficiencies and outcome effectiveness along with economic growth, societal equality, and good governance (transparency, integrity and citizen engagement) integrating ICT into public sector modernisation efforts (digital & analogue) collaboration with relevant stakeholders
From silos to joined-up and open government Shared digital infrastructure (sharing information between public administrations' information systems) (Re)-using data to reduce number of obligations Cross-domain and cross-border interoperability Bringing together stakeholders from all levels of government, and from outside government, to deliver better results and policy outcomes 'Vision for Public Services': https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government
From availability to take-up - from customer services to customised services Removing unnecessary steps in customer journey Effective one-stop-shop to users Automatically delivered services (or pre-filled forms) Mobile devices offer a great opportunity for further personalisation of services Privacy and security (trust) are key barriers to uptake 'User listening' (collaboration and feedback) Source: egovernment Benchmark, 2015
Digital Single Market Strategy for Europe e-government Action Plan 2016-2020 COM(2016) 179 final of 19/04/2016
Vision open, efficient and inclusive public administrations, providing borderless, personalised, user-friendly, end-to-end digital public services innovative approaches are used to design and deliver better services digital environment to facilitate their interactions with stakeholders
Principles Digital by Default Once only principle Inclusiveness and accessibility Openness & transparency Cross-border by default Interoperability by default Trustworthiness & Security
Policy Framework Policy priorities (Pillars)
Outline Past achievements New egovernment Action Plan 2016-2020 Concrete actions to accelerate the digital transformation of government
Actions (Pillar I.) eprocurement Take-up of eidas services Long-term sustainability of cross-border DSI Revision of the EIF Catalogue of ICT standards for public procurement The Commission to use common building blocks such as CEF DSIs and follow the EIF, gradually introduce the 'digital by default' and 'once-only' principles, einvoicing and eprocurement and assess the implication of a possible implementation of the 'no legacy' principle. Full end-to-end e-procurement can generate savings between 5 to 20%
Actions (Pillar II.) Single Digital Gateway e-justice Portal Interconnection of business registers Interconnection of insolvency registers Digital technologies throughout a company s lifecycle Single Electronic Mechanism for VAT 'Once-Only' principle large-scale pilot project Applying the "once-only" principle in the EU could generate an annual saving of around 5 billion
Actions (Pillar II.) Single window for maritime transport and transport e-documents Electronic Exchange of Social Security Information EURES Job Mobility portal Cross-border ehealth services 'Digital by default' strategy at EU28 level could result in around 10 billion of annual savings
Actions (Pillar III.) Once-only principle for citizens in a cross-border context Deployment and take-up of the INSPIRE data infrastructure Transform the Commission (Europa) websites Opening-up public sector information in electronic format is expected to bring about economic gains of around 40 billion a year
Dynamic egovernment Action Plan Stakeholder engagement platform Call for ideas will be constantly open Member States and Commission to select actions to be added to the Action Plan Transparency on filtering criteria Monitoring of the implementation
Stakeholder engagement platform https://ec.europa.eu/futurium/en/egovernment4eu
Stakeholder engagement platform https://ec.europa.eu/futurium/en/egovernment4eu
Thank you! http://ec.europa.eu/egovernment egovernment Action Plan 2016-2020 https://ec.europa.eu/digital-single-market/en/trust-servicesand-eid https://ec.europa.eu/digital-singlemarket/en/news/communication-eu-egovernment-actionplan-2016-2020-accelerating-digital-transformation Stakeholder engagement platform https://ec.europa.eu/futurium/en/egovernment4eu CNECT-EGOVERNMENT4EU@ec.europa.eu CNECT-ISSG-EGOV-ACTION-PLAN-2016-2020@ec.europa.eu Follow us on @EU_eGov EU_Public Services