Nueces County Job Description Job Title: Juvenile Supervision Officer AO Code: Juvenile Supervision Officer-2940-3492-Ext Job Code: 2940 Salary Level: Pay Group 17 Class: Non-Clerical FLSA Status: Non-Exempt W.C. Code: 8742 NAICS Code: 922140 Prepared By: Sara Longoria Date: Created 4/3/2017 Approved By: Date: SUMMARY: Provides direct supervision of residents in the Robert N. Barnes Regional Juvenile Facility during all program operations. Actively monitors resident during academic classes, therapeutic classes, and other scheduled activities. This includes maintaining security, control, and guidance of residents to facilitate treatment and ensure safe custody of residents. (Guidelines include but are not limited to State and Federal laws, Texas Juvenile Justice Department (TJJD) standards and procedures, and Nueces County Juvenile Probation Department policies and procedures.) Applicants must: 1) pass a drug screening; 2) pass a psychological examination; 3) pass a physical examination; 4) pass a background check; and 5) pass a Diana Screen. Exclusion: A person employed as a peace officer is not eligible for employment with the Robert N. Barnes Regional Juvenile Facility, nor is a person who is currently on probation or parole, or who is serving a sentence for criminal offense. ORGANIZATIONAL RELATIONSHIPS: 1) Incumbent reports to the Shift Supervisor and thus to the Assistant Post Adjudication Supervisor. 2) Does not supervise any employees. 3) Acts as the Shift Supervisor as assigned in the absence of the Shift Supervisor. 4) Has frequent contact with various law enforcement agencies, volunteers, probation and parole officers, attorneys, psychologists, etc., as well as with juveniles and their parents. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Oversees a variety of tasks, such as security checks, mail distribution, laundry, medication dispense, fire and evacuation procedures, cleanliness of grounds, writing of incident and medical reports, etc. Ensure all policies and procedures for safety and program are met. 1
Monitors and coordinates the daily functional operations of the Robert N. Barnes Regional Juvenile Facility. Creates and maintains a calm and safe environment for all persons. On call as scheduled by the Assistant Post Adjudication Supervisor. Reviews staff requests for leave; locates relief staff to provide coverage, as needed. Physical ability to respond quickly to situations, which requires running to areas needed to assist with crisis that poses a threat to the safety and security of the facility. Supervises and maintains group control and safety during all activities of residents. Participates in orientation of new residents and processes them according to departmental rules and regulations. Remains alert and aware of group dynamics, and confronts crisis situations in a calm and professional manner, demonstrating skills in crisis counseling. Assists residents in developing a healthy and positive attitude about themselves through individual counseling, group counseling and discussion, and conducts Life Skills classes as assigned. Organizes and implements activities as scheduled for residents. Reports unusual and inappropriate behaviors of residents to appropriate Shift Supervisor, taking appropriate measures and/or implementing corrective disciplinary strategies, and documents resident behaviors. Reports to Juvenile Supervision Officer of next shift any unusual occurrences during shift. Participates in disciplinary hearings of residents as needed. Conducts regular visual checks on residents. Assists teacher and volunteer service providers by supervising residents. Performs frisk and strip searches on residents and conducts room searches to control contraband. Conducts urine screens, breath tests and searches of the resident population as needed. Takes appropriate action in the event of facility defacing and/or maintenance needs. Documents all occurrences immediately. Logs in all persons entering or leaving the facility and oversees people who come for visitation. 2
Receives, screens, and logs all incoming and outgoing telephone calls. In the absence of the receptionist, transfers incoming calls and takes messages as needed. Coordinates mail and visitation privileges of residents. Provides case managers with appropriate information regarding residents behavior and circumstances. Ensures that the facility is maintained in a neat and clean manner by organizing residents in regular cleanup activities. Performs housekeeping duties as needed. Serves meals and snacks, following acceptable food handling practices. Testifies in court as needed. Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the facility. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily to include interpersonal, written, and verbal communication skills, ability to work and interact respectfully within a diverse and inclusive environment, and demonstrated leadership and supervisory abilities for the residents. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any employee who drives a vehicle on official business must have a driving record which meets standards set by the County and the County s insurance carrier. EDUCATION and/or EXPERIENCE: Incumbent must be 21 years of age. Minimum qualifications include: 1) high school diploma or GED certificate; plus 2) at least six months of experience in one of these fields: corrections or law enforcement, employment in a residential setting, military experience including reserves, teaching, internships, or work with youth in a paid or volunteer capacity. (Preferred, but not required: bachelor s degree in one of these areas: psychology, sociology, education, criminal justice or another field approved by the Texas Juvenile Justice Department.) LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 3
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS: Certification as a Juvenile Supervision Officer within six months of employment. Must complete approved restraint training within 30 days of employment. Valid Texas Motor Vehicle Operator s License. Must obtain defensive driving certificate within 6 months of employment along with Handle with Care (Crisis Intervention and Behavior Management), CPR and First Aid Certification. (Training for these certifications, with the exception of the motor vehicle operator s license, will be provided by the Department upon employment.) An individual holding any peace officer certifications cannot hold them while employed with Nueces County Juvenile Justice Center (NCJJC). Various law enforcement agencies may hold your certifications; however, you may not work for them while working for the Robert N. Barnes Regional Juvenile Facility. OTHER SKILLS AND ABILITIES: Skills in working with residents in an empathetic and understanding manner. Skills in recognizing potential problems and emergencies. Skills in monitoring and responding to resident behavior. Skills in problem solving and decision making. Knowledge of security procedures and practices. Knowledge of safe driving principles and practices. Knowledge of Family Code and juvenile justice system. Knowledge of departmental policy, rules, and regulations. Knowledge of principles and procedures of documenting and reporting. Ability to write routine reports and correspondence. Ability to adapt to changes in assignments, methods, and policies. Ability to handles sensitive and extensive confidential information. Ability to perform, work effectively and courteously in a stressful environment while maintaining a professional manner. Ability to communicate clearly and concisely, both orally and in writing, and effectively and coherently with residents, public, and staff. Ability to establish and maintain effective working relationships with co-workers, various law enforcement official, attorneys, juveniles and their parents, and the general public. Ability to exercise appropriate judgment, think and respond appropriately to situations, and deal effectively with persons of widely divergent backgrounds, mentally disturbed, hostile, aggressive, and violent residents. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and have the ability to stoop, kneel, crouch, crawl, and run. Running may consist of being involved in the program s running aspect of the daily physical training of the juvenile residents and/or include the ability of running in short bursts within the facility in case of reacting to an emergency. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 4
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be subject to the physical and emotional behavior of the youths, hostile environment, and adversarial situations. The noise level in the work environment is usually loud. 5