The Chaplain s Influence & Leadership

International Conference of Police Chaplains Region 2 Regional Training Seminar February 8 th 11 th, 2016 Cannon Beach Christian Conference Center, Cannon Beach, Oregon The Chaplain s Influence & Leadership International Conference of Police Chaplains Region 2 Chaplain Mike Ryan, Regional Director 209 246 th Way SE, Sammamish, WA 98074 MRyan@bellevuewa.gov 1

The Region 2 of the International Conference of Police Chaplains provides an excellent training conference each year. The Regional Training Seminar & Workshops offer significant opportunities for study and fellowship, held again this year in the beautiful and picturesque setting of Cannon Beach, Oregon. This year our main meetings and training will be in the Fireside Room in the Haven Building. Our second room for training will be the Pacific Room 2 nd Floor. In addition to training and opportunities for dialog and discussion, there are opportunities for spouses to attend the classes as well as enjoy the Oregon Coast. As an extra bonus, you will enjoy the sessions with our guest speakers. We invite you to join us! Whether you re an experienced chaplain or just beginning your chaplaincy career, the ICPC Region 2 will have something for you. Please register to attend the conference today! Fellowship is one important goal at each ICPC Region 2 Training Seminar We also want to recognize those chaplains who have reached credentialing and ministry goals. Then of course, there s the food, the beach, and more! NOTICE: please note that the lodging/meals fee covers the cost of your room, maid service, breakfast, lunch, dinner, and snacks. Bring your uniform to wear at the Awards Banquet. At all other times the dress is casual. Bring rain-gear and shoes so you can walk on the beach! A worldwide organization, the International Conference of Police Chaplains (ICPC) respects the beliefs and faith of its members, and recognizes each individual's right to so practice. The ICPC seeks to be inclusive in its programming, classes and events. 2

A Note from Chaplain Mike Ryan, Region 2 Director Committed to Excellence in Training and Support Greetings. On behalf of our ICPC leadership, I want to welcome your participation in our annual ICPC Region 2 Regional Training Seminar. I ve been serving as a law enforcement chaplain for over 30 years, the past 12 with my agencies in King County, WA. I have been truly amazed at the reputation our Region has earned in its excellence in training and quality of care. As your Regional Director, I stand on the shoulders of those who have served before me and I am eager to sustain this reputation on your behalf and those you serve. This year s conference will offer a balance of ICPC Basic Training along with advance courses designed to address the challenges addressed in the field. We are honored to have Chief Jon D. Zeliff as our plenary session speaker. He began his policing career in November 1984 as a Reserve Officer for the Grants Pass Police Department, and was later hired full time in July of 1986. Prior to becoming Chief of the Central Point Police Department, Jon served as the Support and Patrol Bureau Commander for the Grants Pass Department of Public Safety. He is a renowned speaker, having trained across the country, particularly addressing areas of ethics and integrity. A friend of chaplaincy, I know we will all benefit from his keen incites and motivational style. Jon has been married to his wife Laura, a retired Deputy Chief for the Grants Pass Department of Public Safety, for 36 years. Together they have two grown sons, and recently celebrated the birth of their tenth grandchild. We are once again honored to have ICPC s Academic Registrar, John Transue, who will assist us with our academic needs and opportunities. This week s experience at Canon Beach Conference Center affords opportunities to strengthen and make new friendships, deepen our resilience in service, and raise the bar as proactive chaplains, committed to the care of our charges in law enforcement. Thanks for being with us; if I or our area representatives can serve you in any way, please let us know. Stay safe and God bless. Mike 3

TOPICS LARGE GROUP SESSIONS Leadership A Chaplain s Influence: Chief Jon Zeliff (Ret.) BASIC CLASSES Each year we provide 6 of the 12 ICPC Basic Courses. This will allow new Chaplains to complete the Basic Courses in two years if the RTS is the only training they are able to attend. B04 Ceremonies and Events The class will provide the student with an understanding of the ceremonies and events used within Law Enforcement agencies and the role the chaplain plays in these events. Instructor Todd Pynch B05 Confidentiality & Legal Liability The class will cover the differentiation between moral, ethical or professional mandates vs. penitential communication; give an understanding of possible exclusions to confidentiality; and make chaplains aware of often missed areas of confidentiality. Chaplains will learn ways to limit liability while increasing confidentiality. Instructor Jerry Gaidos B08 Law Enforcement Family The class will provide the student with an understanding of the law enforcement family unit, information on the law enforcement persona, an understanding of how officers go from altruism to cynicism, information on domestic violence in law enforcement, tools for ministering to the law enforcement family, communication skills for ministry to law enforcement, and resources for the law enforcement family. Instructors Pat Hamman & Phyllis Rogers B09 Substance Abuse The class will provide the student with an understanding of what is chemical dependency, identification of the thirty most common addictions, statistics on the impact of chemical dependence in law enforcement, information on the addictive personality, an understanding of the stages of the addictive process, and the chaplain s role for those with substance abuse issues. Instructor Jim Fields B10 Suicide The class will provide the student with a general understanding of suicide, an understanding of how depression is related to suicide, an understanding how substance abuse is related to suicide, an overview of police suicides, and information regarding aftermath issues and general chaplain health and wellness. Instructor Mike Dismore B12 Sensitivity/Diversity The class will provide the student with an understanding of what sensitivity and diversity is, an understanding of who we are in relation to other peoples or communities, an understanding of the police chaplain s role relative to diversity, recommendations of how to overcome prejudice, examples of universal human needs, levels of cross-cultural sensitivity, and ways to bridge the gap of diversity. Instructor Jim Crowley 4

ADVANCED CLASSES Advanced Class #1: Disaster Response: Protocols, Credentialing and Relationships Mike Ryan Advanced Class #2: The Intricacies of Trauma Mel Langston The class will present the psychological and physiological processes of critical incident stress and recovery. Training Credentialing and Educational Needs: John Transue This will be an opportunity to learn how to accomplish the credentialing levels associated with the International Conference of Police Chaplains. It will also give the necessary means to keep transcripts and class work cared for painlessly! There will be an opportunity to dialogue with Dr. Transue who is the Academic Registrar for the ICPC. This class can save you time and money! Our agencies expect us to be trained and equipped to serve them. This is the opportunity to make the progress needed toward credentialing. 2016 RTS INSTRUTORS Chaplain Jim Crowley Chaplain Crowley is the Executive Chaplain for COPC (Central Oregon Police Chaplaincy) having served them full time for over 13 years supporting over 1500 personnel. He holds a Diplomat Chaplain Credential with the International Conference of Police Chaplaincy. He is an Approved Instructor with the ICISF International Critical Incident and Stress Foundation and the International Conference of Police Chaplains. Chaplain Crowley is a member of the Central Oregon CISM Team Critical Incident Stress Management team. He serves on the OSP Oregon State Police CIRT Critical Incident and Response Team and the State Fire Marshalls Response Team. He has served Bend PD previously as a Volunteer Chaplain responding to Law Enforcement, Fire and Deschutes County Sheriff s Office needs for almost 23 years in Central Oregon. Chaplain Crowley has been married for 43 years, has 3 children who reside in Central Oregon and 6 grandchildren. He enjoys Bow Hunting, Fly-fishing, and Hiking, Cross Country Skiing, Biking, Golfing, Camping and Outdoor recreation. He loves serving First Responders and keeping them healthy. Chaplain Mike Dismore Mike is married and has two children. He has been a pastor since 1978. He was a pastor with The Salvation Army at various places in Colorado, Oregon, Idaho, and California and later with Family Bible Church in San Jose, California. In May 2004 he and his family moved to Redmond, Oregon. Mike serves as chaplain with Central Oregon Police Chaplaincy. 5

Chaplain Jim Fields Jim has been a Police Chaplain for nine years. He is currently Training Chaplain for Central Point Police Department and Rogue Valley Chaplains Association. He received his Senior Credentials at the RTS in Canon Beach, Oregon in 2011. He is an Approved Instructor with the International Conference of Police Chaplains and has taught classes at the RTS in Canon Beach, Oregon and at the ATS in Spokane, Washington. Jim is a graduate of the University of Redlands, Redlands, California, and has attended George Fox Evangelical Seminary. Jim has developed a basic survival training course for new chaplains designed to be given before they are able to receive their ICPC Basic Training. Jim is a recorded (ordained) minister with the Northwest Yearly Meeting of Friends (Quakers). Chaplain Jerry Gaidos Jerry Gaidos has been a volunteer chaplain with the Clatsop Emergency Services Chaplaincy in Clatsop County Oregon for 11 years. Jerry started as a Washington County Deputy in 1975. In 1981 he became a Portland Police officer and worked patrol until 1996 when he was promoted to criminalist. As a patrol officer, Jerry was involved in peer support which introduced him to CISM. Upon retirement in 2004, through circumstances only God could orchestrate, Jerry was asked to be the Astoria P.D. Chaplain. The chaplaincy now has three chaplains and covers all the emergency service agencies in Clatsop County. Jerry and his wife, Roxie, have been married for 46 years. Chaplain Pat Hamman An Ordained Pastor and Chaplain, Pat has been married to Vicki since 1975. They live in Sammamish, Washington, and have four adult children and two grandchildren. Pat has 35 years of Pastoral ministry experience, this includes over 30 years of experience as a Police, Fire & EMS Chaplain. Pat has officiated over 600 weddings, funerals & memorials; responded to approximately 2,000 on-scene emergency calls; and has trained thousands in crisis response, intervention and CARE. (Compassion Acceptance Reflection Encouragement). Pastor Pat serves individuals, couples, families and organizations from all walks of life and faith choices. Mel Langston Mel Langston has worked in the mental health field for over 20 years, with individuals and families of all ages. Her professional training includes Bachelor's and Master's degrees in Psychology and Counseling and a PhD in Health Psychology. She is a Licensed Professional Counselor in Oregon and hold state and national certifications in mental health and substance abuse. Mel believes in a holistic approach to counseling, respecting the individuality and complexity of all human beings. Her work is grounded in systemic theory and evidence-based behavioral medicine, acknowledging the unity of body, mind, emotions, and spirit. Mel has worked with abuse and trauma since early 1994, initially working in the sex abuse field with victims, families, and offenders. She has since integrated trauma therapy into several substance abuse treatment programs and in her private practice. 6

Chaplain Todd Pynch Todd Pynch has served as a chaplain for the past 23 years. Todd has been a long-standing member of ICPC and is recognized as a Master Chaplain with them. He currently serves as the Executive Chaplain for Crisis Chaplaincy Services in Salem, Oregon. His organization serves police, fire and dispatch agencies in Marion, Benton, Linn, Polk & Yamhill Counties in Oregon, caring for more than 1000 emergency responders and responding to more than 400 calls for service each year. During his career as a chaplain, Todd has dealt with the death of 13 emergency service responders including 3 Line of Duty Deaths, the death of a deputy in Iraq and the suicide of a firefighter. He serves as a co-leader of Peer Support Teams in Marion & Benton Counties as well as being a member of the Oregon State Police Critical Incident Response Team. Currently he is also pursuing a Masters in Clinical Mental Health Counseling through Walden University. Todd first started working in police work in 1975, working for the Stayton Police Department, the Oregon State Police and the Benton County Sheriff s Office. He also served as a pastor for 17 years and has been married to his wife, Martha, for 32 years. Todd & Martha have two children, Cari & Andrew. Phyllis Rogers Phyllis O. Rogers has been a family therapist in the greater Seattle area since 1998, serving hundreds of clients. She specializes in couples, families and First Responders dealing with relationship challenges, traumatic loss, PTSD, anxiety and depression. She is trained in the Gottman Method for couples counseling. Phyllis opened in Life Clinic, LLC in 2010 and is the Director. Chaplain Mike Ryan Mike Ryan has served as a police / fire chaplain since 1985, spending his first 18 years a chaplain for the San Francisco Police Department. He moved to Washington in 2002 and began his service with the Bellevue Police and Fire Departments, Medina PD and Eastside Fire and Rescue. Chaplain Ryan's work in the public safety community led him to develop skills and expertise in Disaster Mental Health, including work with survivors from the Oklahoma City Bombing, the Loma Prieta earthquake, the 9/11 WTC response. He is a certified expert in Traumatic Stress Management and a trainer in disaster mental health for Public Health Seattle King County's Disaster Mental Health Reserve Corp. Mike is the ICPC Region 2 Regional Director. Chaplain John Transue John Transue served the Chesapeake, VA, Police Department for 14 years. He is a chaplain with the Norfolk, VA and Amtrak Police Departments. John graduated from Philadelphia Biblical University in 1969 with a Bachelor of Science in Bible. He also holds a Master of Public Administration from Golden Gate University; a Master of Education from Boston University and a Ph.D. from Trinity Theological Seminary. He retired from the United States Navy as a Senior Chief Radioman. Chaplain Transue became active in ICPC in 1995. He holds the training designation of Fellow. He was appointed as the Academic Registrar in September 2009. He is married to the former Kathleen Huff. They have two children. 7

Chief Jon Zeliff (Ret.) Jon D. Zeliff served for eight-years as the Chief of Police in Central Point, Oregon, before retiring in June of 2012. He began his policing career in November 1984 as a Reserve Officer for the Grants Pass Police Department, and was later hired full time in July of 1986. Prior to becoming Chief of the Central Point Police Department, Jon served as the Support and Patrol Bureau Commanders for the Grants Pass Department of Public Safety. Jon has been married to his wife Laura, a retired Deputy Chief for the Grants Pass Department of Public Safety, for 36 years. Together they have two grown sons, Damon and Jacob, and recently celebrated the birth of their tenth grandchild. Jon earned an Associate of Science Degree in Criminal Justice from Rogue Community College, a Bachelor of Arts Degree in Business Management from Northwest Christian College, and an Executive Certificate from the Oregon Department of Public Safety Standards and Training. Jon has a wide-ranging background in public service, to include: Patrol Officer, Survival Skills Instructor, Narcotics Detective, Field Training Officer, Patrol Corporal, Patrol Sergeant, Detective Sergeant, SWAT Team Leader and Team Commander, and Public Safety Lieutenant. Jon is also a certified and experienced structural firefighter. Jon has completed the Basic and Advanced week-long Ethics-Train-the Trainer courses offered by the Institute for Law Enforcement Administration, Center for Law Enforcement Ethics in Plano, Texas, and has attended the two-day ethics seminar entitled; "Honoring the Badge: Ethical Issues for Peace Officers and Administrators" offered by the respected Josephson Institute of Ethics. Jon has been consulted by a number of organizations for guidance on difficult ethics matters, and is considered a trustworthy resource to public safety professionals for candid and reliable advice about the countless and often complex ethical challenges that they face each and every day. Notable Leadership trainings that Jon has attended include the week-long Oregon Executive Development Institute (OEDI), the three-week IACP Leadership in Police Organizations, Oregon Fire Service Administrators Institute, the Southwestern Legal Foundation Police Executive Development Course, along with many trips to the annual week-long IACP conferences which are held throughout the country. Under Jon s leadership, the City of Central Point Police Department became the first law enforcement agency in the Nation to meet all of the requirements for earning the esteemed Certificate of Excellence in Integrity from the National Institute of Ethics. Jon is a credentialed Public Safety Chaplain and member of the Rogue Valley Chaplains Association, serving public safety personnel throughout the Southern Oregon region. 8

Sunday, February 7, 2016 2016 SEMINAR SCHEDULE 6:00 PM Regional Team/Area Representatives Dinner and Meeting Monday, February 8, 2016 8:30-11:30 AM Area Representatives Breakfast and Meeting 1:30-3:00 PM Set up and Preparation for RTS Regional Team 3:00-5:00 PM Registration and Check-In 5:30 PM Dinner in Pacific View Lodge Dining Room (1st Floor) 7:00 PM Opening Meeting (Everyone, Fireside Room in the Haven Building 2 nd Floor) 7:30 PM Session 1 Leadership A Chaplain s Influence: Chief Jon Zeliff (Ret.) (Everyone, Fireside Room in the Haven Building 2 nd Floor) 9:00 PM Registration/Fellowship! Tuesday, February 9, 2016 6:30-8:00 AM Session 2 Basic Class B04 Ceremonies & Events: Todd Pynch (Pacific Room 2nd Floor) 7:30 AM Registration 8:00-9:00 AM Breakfast in Pacific View Lodge Dining Room (1st Floor) 9:15 AM-12:15 PM Session 3 Leadership A Chaplain s Influence: Chief Jon Zeliff (Ret.) (Everyone, Fireside Room in the Haven Building 2 nd Floor) 12:30-1:30 PM Lunch in Pacific View Lodge Dining Room (1st Floor) 1:45-5:15 PM Session 4 A Leadership A Chaplain s Influence: Chief Jon Zeliff (Ret.) (Everyone, Fireside Room in the Haven Building 2 nd Floor) 5:30 PM Dinner in Pacific View Lodge Dining Room (1st Floor) 7:30-8:00 PM Regional Business Meeting (Fireside Room in the Haven Building 2 nd Floor) 8:00-9:00 PM State Meetings/Fellowship/ Rest and Relax/ Network!!! 9

Wednesday, February 10, 2016 6:30-8:00 AM Session 5 Basic Class B10 Suicide: Mike Dismore (Pacific Room 2nd Floor) 8:00-9:00 AM Breakfast in Pacific View Lodge Dining Room (1st Floor) 9:15-10:45 AM Session 6 Basic Class B12 Sensitivity & Diversity: Jim Crowley (Pacific Room 2nd Floor) Advanced Class #1: Disaster Response: Protocols, Credentialing and Relationships Mike Ryan (Fireside Room in the Haven Building 2 nd Floor) 11:00 AM-12:30 PM Session 7: Basic Class B09 Substance Abuse: Jim Fields (Pacific Room 2nd Floor) Advanced Class #2: The Intricacies of Trauma Mel Langston (Fireside Room in the Haven Building 2 nd Floor) Lunch On Your Own 3:45-5:15 PM Session 8 Basic Class B05 Confidentiality & Legal Liability: Jerry Gaidos (Pacific Room 2nd Floor) Training Credentialing/Accreditation: John Transue (Fireside Room in the Haven Building 2 nd Floor) 5:30-7:00 PM Awards Banquet Wear your uniform tonight! (Pacific View Dining Room & Fireside Room in the Haven Building 2 nd Floor) 8:00 PM Fellowship/Snacks (Pacific Room) Thursday, February 11, 2016 6:30-8:00 AM Session 9 Basic Class B08 Law Enforcement Family: Pat Hamman & Phyllis Rogers (Pacific Room 2nd Floor) 8:00-9:00 AM Breakfast in Pacific View Lodge Dining Room (1st Floor) 9:15-10:00 AM Session 10 Devotional: Jim Crowley (Everyone, Fireside Room in the Haven Building 2 nd Floor) 10:15-11:15 AM Session 11: Special Attention: Mike Ryan (Everyone, Fireside Room in the Haven Building 2 nd Floor) 10

2016 CONFERENCE REGISTRATION LODGING AND MEALS I. Registration Fee The registration fee covers the cost of the conference itself (presentations, materials, etc.). It includes the full schedule of classes (not room and meals.) Chaplain Full Registration Fee: $155.00 for ICPC members $235.00 for non-members (Does NOT include ICPC membership) Free for all spouses If you are not currently a member, please visit the ICPC website: icpc4cops.org or contact the office at: icpc@icpc.gccoxmail.com. If you would like to register for only a part of the conference, please call Jerry Gaidos directly at 503-791-1705, or email him at clatsopcochaplain@gmail.com. Registration and payment is due by January 31. 2016! No reservations will be held without payment. Please note that we are not able to take Visa/MasterCard payments this year. II. Lodging and Meals Fee This year s ICPC Region 2 Conference will again be held at the beautiful Cannon Beach Conference Center in Cannon Beach, Oregon, February 8-11, 2016. This is a beautiful conference facility on the beach and is self contained so all of our needs are met in one location. Bring your spouse! They will appreciate the training as well as the time away with you. You have several choices of rooms. Some rooms can accommodate several people. If you choose that option you can really cut your price down. Please note that this price is in addition to the registration fee and is a per person cost (not a per night cost.) It covers all 3 nights of lodging, 3 breakfasts, 2 lunches, 3 dinners, and coffee with snacks throughout the day. All of our meals will be in the Pacific View Lodge dining room. Training sessions will be held in the Fireside Room in the Haven Building and Pacific View Lodge. All of the rooms are lovely and comfortable. Please note that there are no TV s, radios, or phones in the rooms. Rooms and Prices (Per Person) The Room Rates are listed below on the Lodging and Meal Reservation Form. Rooms will be assigned on a first come, first served basis. Please let us know if you need wheelchair access. This price is per person and includes all of your lodging and meals. It is not a pernight charge. No reservation is complete until payment is received. 11

Lodging and Meal Reservation Form Page One ICPC Region 2 Conference February 8-11, 2016 Cannon Beach Conference Center You may choose to stay at the Cannon Beach Conference Center where all meals and meetings will take place. If you would rather find your own lodging somewhere else, you may still choose to take meals at the Conference Center. Please return this form along with the ICPC registration form. One attendee per form please (except for husbands and wives). All forms are due with payment by January 31, 2016. No reservations can be held without payment. Name Home Address City, State, Zip Home Phone Cell Phone Email Address Spouse s Name Is your spouse attending the conference? What Faith Discipline do you represent? Please mark all that apply: ICPC Member FFC Member Police Fire Peer Support Liaison Officer DV Advocate Volunteer Paid Part time Full time STEP ONE: Please choose from the following I will stay at the Conference Center and take my meals there (one package price). If you select this box, please mark your choice for lodging, number of guests per room, and price. Pacific View Lodge #Guests Per Room Rate Per Guest 1 $312.00 2 $292.00 3 $268.00 4 $246.00 5 or 6 $228.00 12

Pacific View Lodge Bunk Rooms (these are very small rooms with private bath) #Guests Per Room Rate Per Guest 1 $263.00 2 $241.00 3 $216.00 4 $199.00 Beach Front #Guests Per Room Rate Per Guest 1 $311.00 2 $289.00 3 $265.00 4 $242.00 East Haven #Guests Per Room Rate Per Guest 1 $274.00 2 $249.00 3 $227.00 4-5 $214.00 Tides #Guests Per Room Rate Per Guest 1 $292.00 2 $265.00 3 $241.00 4 $228.00 5 $216.00 6 $192.00 Please put this group of people together (husbands and wives please list here as well): I will be staying at a different location. Though I will be staying at a different location, I would still like to take meals with the others at the Conference Center. This package price includes 3 breakfasts, 2 lunches, 3 dinners, coffee, water bottles, and snacks. The cost is $130.00 for each person. If you will only be at the conference for part of the time, please email or call Jerry Gaidos for your pricing. 503-791-1705 or clatsopcochaplain@gmail.com. I have special dietary needs. Please inform the Conference Center as follows: Go to the conference center web page, www.cbcc.net, select the Conferences tab. From the drop-down menu select Meal Rates & Info near the top of the page select Special Diet Request Page (it is in blue). Once on the request page select Special Diet Request Form again in blue near the top of the page. Fill out the form and submit. 13

Lodging and Meal Reservation Form Page Three Step Two: Please fill out the totals below (use one form for each attendee; husbands and wives may be on the same form.) Total registration fee: Registration fee for ICPC members $155.00 $ Registration for non-members $235.00 $ (Does NOT include ICPC membership) Package price for lodging and meals $ Meals only package price $130.00 $ TOTAL for registration, lodging/meals: $ due by 01/31/2016 Payment Options: Check (made payable to ICPC Region 2) Purchase Order # (Payable through 01/31/2016) Department Name Department Address Department Phone Number The Cannon Beach Conference Center requires us to make meal and lodging reservations well in advance of the conference. Thank you for getting this information and your payment to us on time. Mail the three registration pages and payment to: ICPC Region 2 P.O. Box 305 Warrenton, OR 97146 If you have any questions, please call Jerry at 503-791-1705 Or E-mail him at clatsopcochaplain@gmail.com. 14

The International Conference of Police Chaplains (ICPC) serves and provides training to law enforcement chaplains (volunteer or paid), officers and agency administrators. Departments, regardless of size, receive the benefits and information needed to develop and/or enhance their chaplaincy program. Training provides continuing education credits (CEU), as well as equipping attendees to better serve law enforcement officers, families and communities. The Journal, our quarterly publication, may be viewed on the ICPC website. For more information about ICPC, or how to become a member contact: ICPC PO Box 5590 Destin, FL 32540 (850) 654-9736 icpc@icpc.gccoxmail.com www.icpc4cops.org Member benefits include access to a network of mutual support, educational material, and training. A few other benefits: Lending Library-available through the Member's Only Section. Credentialing-Members may substantiate their ongoing education by pursuing the following levels: Basic, Liaison, Senior, Master, Diplomate and Fellow (see our Credentialing booklet for compliance requirements). 15

Street Address: 289 N. Spruce Cannon Beach, OR 97110 Phone and Fax: Phone: 503.436.1501 Fax: 503.436.1047 Toll Free: 800.745.1546 16