Military I & R Overseas Growing Your Own Resources Bert Corn Marine Corps Community Services Okinawa, Japan Marine & Family Programs Personal & Professional Development Resources Director herbert.corn@usmc.mil 011-81-611-745-2903 or DSN 645-2903
Okinawa
Strategic Importance
Ryukyu Kingdom Shuri Castle
WWII Battle
Karate
Sugar Cane
Longevity
Cement Structures
Typhoons
Tourism
Aquarium
Activities
Outdoor Activities
Festivals
Okinawa Realities: First Language is Japanese not English Culture is more group oriented than U.S. Resources OFF Base are LIMITED especially Social Services, Schools, Financial Institutions, Special Needs. Population 1.3 Million (Military Community approx 50,000). Approximately 65 miles long and from 2-17 miles wide.
Okinawa Ie Shima Training Facility (USMC) Okuma Recreation (USAF) Camp Gonsalves (USMC JWTC) Torii Station (USA) Kadena Air Base (USAF) Camp Lester (USMC) Camp Foster (USMC) MCAS Futenma (USMC) Camp Shields (USN) Camp Schwab (USMC) Camp Hansen(USMC) Camp Courtney (USMC) Camp McTureous (USMC) White Beach (USN) Camp Kinser (USMC) Pacific Ocean
MARINE & FAMILY PROGRAMS - RESOURCES CAMP KINSER 637-2815 Bldg. 1220 CAMP SCHWAB 625-2622 Bldg. 3327 CAMP FOSTER 645-2104 Bldg. 445 CAMP HANSEN 623-4522 Bldg. 2523 CAMP COURTNEY 622-7332 Bldg. 4425
Information and Referral Basic Functions Include: Initial Assessment & Assistance Class sign-up/information Provide Program Details/Requirements Connections/Networks to outside services & programs Local Resource / Contacts Data Base Special Programs - Outreach
CULTURAL PROGRAMS Japanese Language Japanese Cooking Classes Local Tours Source: http://www.facts-aboutjapan.com/clothing.html Origami Obi Making Source: http://www.almightydad.com/fun-stuff/bento-boxes-lunchboxes-for-the-fashion-forward Calligraphy
RELOCATION ASSISTANCE Sponsorship Training Newcomers Smooth Move Lending Lockers On-line sign ups One-on-one Assistance
FINANCIAL MANAGEMENT 1. Money Management 2. Credit Report & Score Analysis 3. Basic Investment I and II 4. Thrift Savings Plan (TSP) 5. Car Buying 6. Home Buying Workshop 7. Money and Marriage http://www.womansday.com/articles/life/money/spring-clean- Your-Finances.html
Transition Assistance Management Program TAMP Transition Assistance Transition Readiness Seminars Pre-retirement Workshops Employment Assistance Workshops One on One Assistance Veterans Affairs Retired Services Office
Information, Readiness &Referral Information & Referral Services 4 Lenses/Temperament Intelligence Free Computer Usage Internet Usage Coupon program Military One Source
Information & Resources MILITARY ONE SOURCE Range of Support On Base Dial 145
Information and Referral Assumption we are the ONLY game in town Not just meet EXCEED Expectations Anticipate needs be proactive The Madness Stops Here!!!!
Information and Referral Common Referrals: Financial Information/Workshops Counseling (Personal and/or Marriage) Job Search Transportation (on and off base) Japanese Language Schools and Childcare Off Base Activities
Information and Referral Other Queries: People Find (from stateside) Off Base Restaurants (food types/aversions) Off Base Shopping and Services After Hours Activities Miscellaneous (humidors and more)
Information and Referral Class Initiatives: Welcome to the USA Workshop Basic Finances for Japanese Spouses Money & Marriage Workshop Exceptionally Smooth Move Workshop Social Network Your Way to a Job Four Lenses
Information and Referral Initiatives: On-line class requests Military One Source Access Number (145) Generic email queries (Program Specific) Internal communication (Shared Network Drive) New Website forecasted for Fall 2012 Facebook Page
Information and Referral Marketing Programs: No Silver Bullet to reaching all demographics Wide Area Network (WAN) messages Print & Broadcast Media Email Networking Monthly Booklet - Calendar / Program Flyers Facebook and Web Page
Selecting Information and Referral Staff It starts with staff talent Talent Pool in an overseas area Don t just fill the vacancy Hire the Right Fit!
Selecting Information and Referral Staff Ask good questions Call references and former supervisors Hiring Decisions are the MOST important you can make!!!!!
Meet Allison Information & Referral Expert
Allison s Okinawa Odyssey Allison is with her Marine husband Mark a total of just over 3 months in 3 years 2009 2010 2011 2012
Allison s Okinawa Odyssey Allison starts working within 30 days of her arrival Starts her degree work upon arrival Graduates before departing Now in Nevada going to Nursing School Outstanding I & R Specialist throughout her tour lots of positive comments from happy customers.
Allison s Okinawa Odyssey -----Original Message----- Frm: MCCS ConsumerRelations [mailto:consumerrelations@okinawa.usmc-mccs.org] Sent: Wednesday, June 22, 2011 7:29 AM Subject: ICE#6176: Compliment; response not required Customer Comments: Ms. Allison has been a great help to me and my family. I have recently gotten married and was unsure about the tour conversion process. #6176 -----Original Message----- From: MCCS ConsumerRelations [mailto:consumerrelations@okinawa.usmc-mccs.org] Sent: Wednesday, March 16, 2011 8:09 AM Subject: ICE#5729: Compliment; response not required Customer Comments: ALLISON IS THE BEST!! SHE HELPED ME WITH ALL MY FINANCIAL ISSUES EVERYTIME I CAME IN THE WORLD NEEDS MORE PEOPLE LIKE HER. I OWE HER THE WORLD THANK YOU!!!! SHE DESERVES AN AWARD FOR HER OUTSTANDING WAYS! #5729
Information and Referral Staff I& R Component to ALL Job Descriptions on Staff A word about training
Information and Referral Eyes and Ears and Face of who we are
Information & Referral Outreach to Ie Shima Four Lenses
Information & Referral Leadership Hire the Right People as best you can Take Care of Them! Team Meetings - Often Use your own local resources!
Information & Referral Leadership MBWA (Management By Walking Around) Be Nice! (No Yelling/Screaming) Do Not Allow Drama Take Your Job & Mission Seriously; but don t take yourself too seriously Fun is allowed AND ENCOURAGED!!
CONTACT INFORMATION Marine Corps Community Services Okinawa Marine & Family Programs Resources Bert Corn Director herbert.corn@usmc.mil 011-81-611-745-2903 or DSN 645-2903