LIST OF FRONTLINE SERVICES (as of December 2016) FILING COMPLAINTS 1 Officers of LANDBANK Borrowing

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LIST OF FRONTLINE SERCES (as of December 2016) I. CAPACITY BUILDING PROGRAM FOR LANDBANK PRIORITY CLIENTS WHO MAY AVAIL: Board of Directors, officers and management of cooperatives/institutions who are priority clients of LANDBANK 1 Officers of LANDBANK Borrowing 30 minutes Submit letter of Cooperatives (BCs)/Priority Clients to complaint to: proceed to concerned LANDBANK Lending Center (LC) to be assessed if qualified for Capacity Building Program 2 LC to recommend to LANDBANK Lending Program Management Group (LPMG) the training needs of BCs/Priority Clients qualified for Capacity Building Program Documents as proof of being a LANDBANK BC Maturity Level as certified by LANDBANK Result of LANDBANK Enhanced Cooperative Operations Review Instrument (ECORI) result, if available Recommendation letter from LC indicating details of BC (e.g. name, address, maturity level) as well as training needs Ms. Emmelie V. Tamayo Vice President Lending Program Management Group (LPMG) Land Bank of the Philippines Designated Account Officer and/or Account Assistant in their respective LANDBANK Lending Center (LC) 15 minutes LANDBANK LC Head 27 th floor LANDBANK 3 LPMG to receive and consolidate recommendation of LCs and assess if the list of recommended BCs/Priority Clients per training module identified will meet the minimum or maximum number of participants to be enrolled in an Capacity Building Program. If affirmative, include in annual/monthly training request to LPMG letter to indicating annual/monthly Training Requests with the following details: Name of Requesting LC, Training Module, Number of Cooperatives and Participants with profile data 2 weeks LANDBANK LPMG and/or Development Assistance Department (DAD) Page 1 of 7

4 to receive and provide schedule, venue and name of Resource Speaker to the annual/monthly Training Request of LPMG/DAD letter to LPMG indicating the schedule, venue and name of Resource Speaker to the training request of LPMG/DAD 3 days to 1 week Submit Letter of Capacity Building Director and Officers and Coordinators 5 LPMG/DAD to receive letter from and forward provided details to concerned LCs 6 LCs to provide official training invitation to pre-identified qualified BCs LPMG letter to LCs informing training details provided by LCs Training Invitation to participants 1-3 days Submit letter of complaint to: LPMG and/or DAD 1-3 days Ms. Emmelie V. Tamayo Vice President, LPMG, LANDBANK 27 th floor LANDBANK Designated Account Officer and/or Account Assistant in their respective LCs 7 BCs/Priority Clients to attend training and generate required training outputs and submit to immediately after the training 8 to receive action plans and provide copy to concerned LCs 9 to receive training outputs and generate training reports to be submitted to LPMG/DAD Workshop outputs Action plans Action Plans generated by BCs Training Reports to LPMG, with training outputs generated by participating BCs/Priority Clients 2-4 days Submit Letter of 1 day 1 week Capacity Building Director and Officers and Coordinators Page 2 of 7

II. BANGON MINI-FARMS PROGRAM WHO MAY AVAIL: Survivors of Typhoon Yolanda in Leyte and Samar Provinces who are willing to adopt the organic and natural farming systems approach 1 Send letter of request to LANDBANK President and CEO or thru Executive Director expressing interest for the Program Letter of Request/Intent 1 week Submit Letter of Program Officer for Bangon Mini-Farms Program 2 In the absence of requests, to identify potential partners and beneficiaries 3 to conduct pre-work (e.g. meetings, discussions, consultation, ground validation) 4 to prepare necessary pre-training documentation papers and training needs 5 Farmer-beneficiaries and partners to prepare other training needs 6 Farmer-beneficiaries to attend training workshops and follow-up workshops (audit) Proposal to LANDBANK Management Applicable documents validating the need for the trainings Approved/Signed Documents (e.g. Travel Order, Itinerary, Procurement Forms) Training materials Food Transportation Lodging Training area (with raw materials for actual demo) Model/demo farm (with initial farm implements) Workshops Outputs/Products (e.g. organic fertilizers, enzymes, produce) Audit Reports on progress of the farms/farmers 1 month 2 weeks 1 month 6 months 7 Conduct test market/selling of produce Farm products to be sold 1-2 weeks Page 3 of 7

8 Organize farmers into sectors, clusters and/or an association Venue for farmer s market Market stall (tent, tables and chairs) SEC registration (for association) Deed of Donation for donation from partners (e.g. cash-for-work, availment of farm implements, cash donations) Letters of Intent to potential buyers/markets Contingent on group and feedback from training workshops 9 Identify other potential markets (e.g. supermarkets, malls) As needed III. LIKAS-SAKA PROGRAM WHO MAY AVAIL: Agrarian reform beneficiaries (ARBs)/Small Farmers willing to learn natural farming practices and systems 1 Send letter of request to LANDBANK Letter of Request/Intent 1 week Submit Letter of President and CEO or thru Executive Director expressing interest for the Program 2 In the absence of requests, to identify potential partners and beneficiaries 3 to conduct pre-work (e.g. meetings, discussions, consultation, ground validation) 4 to prepare necessary pre-training documentation papers and training needs Proposal to LANDBANK Management Applicable documents validating the need for the trainings Approved/Signed Documents (e.g. Travel Order, Itinerary, Procurement Forms) Training materials Food Transportation 1 month 2 weeks Program Officer for Likas Saka Program Page 4 of 7

Lodging 5 Farmer-beneficiaries and partners to Training area (with raw 1 month prepare other training needs materials for actual demo) Model/demo farm (with initial farm implements) 6 Farmer-beneficiaries to attend training Workshops 6 months workshops and follow-up workshops (audit) Outputs/Products (e.g. organic fertilizers, enzymes, produce) Audit Reports on progress of the farms/farmers 7 Organize farmers into clusters List of Members Contingent on group and feedback from training workshops IV. GAWAD PATNUBAY SCHOLARSHIP PROGRAM WHO MAY AVAIL: High school graduates who are dependents of LANDBANK s priority clients, pursuing a Bachelor of Science in Agriculture or its related courses Note: As of February 2016, Board of Trustees approved the transfer of the administration of all Scholarship Programs to the LANDBANK Corporate Affairs Department (CAD). currently maintains only one (1) scholar and will be closed off upon the completion of the scholar's course. The Scholarship Program is subject to the availability of funds and approval by Management and Board. 1 Pass the general qualifications and submit requirements Filipino citizen Small farmer, fisherfolk or agricultural worker, or their child, dependent or relative (up to 3 rd degree) Pass the entrance/qualifying exams and interview by chosen schools/university Preapplication Submit Letter of Capacity Building Officer Page 5 of 7

Pursuing BS Agriculture or any related course Annual income or be a child of a parent(s) whose annual income is below P150,000 as certified by Barangay Chairman General average of 85% in Form 137 (high school card) Certificate of Good Moral Character issued by Barangay Chairman With no other financial assistance, grant or scholarship from 2 Send letter of request/interest to Signed Letter from applicant 1 week 3 Download and fill-up application form Scholarship Application Form 15 minutes from IRRI or LANDBANK websites, and submit to 4, in coordination with LANDBANK, to evaluate scholarship applications and ensure availability of scholarship slots 5 to send Confirmation Letter and Memorandum of Agreement (MOA) to scholar; Submit signed MOA to 6 Submit/comply with continuing requirements Scholarship Application Form (for evaluation) CAD letter to confirming slots and acceptance of candidates 2 weeks MOA 2 weeks Every end of semester: Official report of grades Official receipts of books purchased Academic requirements: Passed all academic subjects Within the semester (6 months) Page 6 of 7

GPA not lower than 80% or its equivalent No dropped subjects (with normal academic load) Page 7 of 7