The MEDIC Dispatch News From The Front Line

The MEDIC Dispatch News From The Front Line April 29, 2013 Performance Pay Update Mecklenburg EMS Agency Dates to Remember: April 29 th 1600 1900 This Week: Top Call & Unsung Hero Nominations Intersection Accidents 2 3 Patient Reunion 4 Construction Update: Statesville Road April May Training Schedule 5 6 7 8 Medic Calendar 8 GREAT NEWS! We are continuing to tracking well including patient satisfaction scores! Let s keep up the OUTSTANDING WORK by encouraging all employees to be mindful of the following key points: The group performance pay program is heavily tied to overall patient satisfaction. Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn t going to be far behind. Regardless of the priority level, a patient still judges the level of service they receive. Treat your partner and other first responders on scene with the same level of respect and teamwork it does matter. Be mindful of what you say and how you react to everyone in the room. Each patient may very well end up on the other end of one of our patient satisfaction surveys. Remember to stay focused and provide excellent patient care on every call. It makes a HUGE difference! There are still many more patient satisfaction scores to be conducted. Your actions can positively or negatively influence the final results of this new tracking period. Thank you everyone for your hard work and let s continue to stay focused! 1

2012 Top Call Nominations It s that time of year again nominations are now open for the 2012 Top Call Award! Employees are encouraged to nominate their peers for call(s) that are above and beyond the normal call for service. To fit the Top Call Award criteria, nominated calls should be notable and demonstrate outstanding performance either on scene or over the phone a call with outstanding scene/phone management. Recipients of the 2012 Top Call Award will be honored at this year s Employee Recognition Ceremony. Nomination Process Log onto the Extranet and click on the 2012 Top Call Award Nomination header in the Scrolling News Section Complete the requested information, click the submit button and your nomination submission is complete! Nominations must include the following: Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on her husband Norm for 8 minutes. Your Name Contact Phone/Contact Email (for further clarification, if needed) Nominee(s) Name (please list all employees involved) Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process. 2012 Unsung Hero Nominations Do you know an employee who goes above and beyond the duties of their position at Medic? Do you know someone who has a positive attitude about their job and loves being a member of this Agency? Nominations will be accepted for employees from across the Agency that represent what it means to be an Unsung Hero. Nominees should consist of those employees who lift up their peers and coworkers, love working for Medic and their position, are excited to do their work and are very patient/community driven. The Unsung Hero is a humble employee who leads by example; a silent leader. Nominees can be from any department across the entire Agency. Don t let your coworker go unnoticed for the work they do at Medic, nominate him/her for a 2012 Unsung Hero! Nomination Process Log onto the Extranet and click on the 2012 Unsung Award Nomination header in the Scrolling News Section Complete the requested information, click the submit button and your nomination submission is complete! Nominations must include the following: Your Name Contact Phone Number/Email Address (for further clarification, if needed) Nominee Name A brief description of why the nominee should receive a 2012 Unsung Hero Award Please contact a member of the PR department if you have any questions about the 2012 Unsung Hero nomination process. 2

Intersection Accidents In recent months Medic has seen a significant increase in intersection collisions in both emergency traffic and non-emergency traffic with a total of seven since September 2012. The cost of these collisions will total more than $110,000 and will have our trucks out of service for weeks. In an effort to prevent further collisions, please be mindful of the following important points: Any intersection controlled by a stop sign, yield sign, yellow traffic light or red traffic light requires a complete stop by the emergency vehicle. Do not rely on warning devices to clear traffic. Do not assume that oncoming drivers or pedestrians will follow the traffic laws, hear the sirens or see the lights. Scan the intersection for possible hazards (right turns on red, pedestrians, vehicles traveling fast, etc.) and make sure to proceed slowly (especially after any vehicle that hinders view). Begin to slow down well before reaching the intersection and cover the brake pedal with the driver's foot, continue to scan in four directions (left, right, front, back). ALWAYS use both sirens in YELP mode and the air horns when approaching an intersection. Scan the intersection for possible passing options (pass on right, left, wait, etc.). Avoid using the opposing lane of traffic if at all possible. Establish eye contact with other vehicle drivers; have your partner communicate when all is clear; then reconfirm when all other vehicles are stopped. Proceed one lane of traffic at a time, treating each lane as a separate intersection. There are differences between the sirens you have on the trucks. One siren uses only one speaker while the other uses two speakers. With that said, Medic is asking that everyone use the two speaker sirens (center console) and the horn when approaching, entering, and exiting the intersection even if you have the green light. The Agency is looking into other options to help reduce he number of intersection collisions. Please send your suggestions to Risk and Safety Specialist Amy Johnson at amyj@medic911.com. Your feedback is welcomed and greatly appreciated. 3

Patient Reunion Medic celebrated a patient reunion last Thursday, April 25 th at Post 100. Joe Yarcso wrote into Medic s website commending the crew who treated him when he had a heart attack in February 2013. Their professionalism and care amazed me, he said. Mr. Yarcso was only six weeks away from being married when he picked up a box at work in Charlotte and started experiencing chest pain. Paramedic Crew Chief Lester Bailey and EMT-Basic Kelly Flynn worked quickly to identify the STEMI and rush Mr. Yarcso to the cath lab. The total phone to lesion time was just under 48 minutes, an incredible achievement! Paramedic Crew Chief Lester Bailey is pictured with STEMI survivor Joe Yarcso, his new wife Monica and EMT-Basic Kelly Flynn. Please join the Medic Dispatch in congratulating Lester, Kelly and Telecommunicator Morgan Kettles on their success. Congratulations! Medic would like to congratulate the newest class of EMT-Basics for their completion of the EMT Academy. Family members were invited to see the newest members of the Medic family be awarded their badges in a ceremony on Monday, April 22 nd. The class of 11 EMTs is said to have been one of the best and brightest in recent memory, and one that sets the bar very high for those to come in the future. Please join the Dispatch in welcoming the newest members of the Medic family and wishing them luck as they begin their FTO time. Pictured above with Professional Development Manager Eric Morrison and Professional Development Supervisor Eric Bitler front row, left to right: Bobbi Lindsey, Cicely Pflieger, Nicholas Lommerse, Masayo McCormick, Alicia Howell. Back row, left to right Aaron Shreffler, Tyler Mohr, Macon Parker, Thomas Ulmer, Michael Tessari, Ryan Dougherty. 4

Construction Update: Statesville Road Widening Project The City of Charlotte is continuing in its efforts to widen Statesville Road from two lanes to four. Employees are asked to make note of the following important changes that will affect access to Building #1 and Building #2 of Post 100: Access to Hutchinson McDonald Road from Statesville Road will be closed within a month for approximately one month (exact start date to be announced soon). Shortly after the close of Hutchinson McDonald, front entrances and exits to Post 100 will be closed but not at the same time. Construction will also take place toward the Learning & Development end of Post 100 within the next 30 days (exact start date to be announced soon). As a result, employees will lose the ability to park near this end of Post 100. The final result of the construction process will be an additional entrance onto Hutchinson McDonald Road from Post 100. No plans for water/electrical/sewer interruptions have been communicated at this time. Please be on the lookout for exact construction start dates for Post 100 and Hutchinson McDonald Road. Contact Operations Manager Bryan Edwards at bryane@medic911.com for questions about the ongoing Statesville Road Widening Project. Paramedic Competition MAD Golf Outing The North Carolina Office of EMS will conduct the 23 rd Annual Paramedic Competition this fall at its annual EMS conference. It s that time of year again! The 11 th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday, June 3 rd. Join us as we tee off in support of a good cause. The cost is $60/per person. Players can pre-register by sending and email with their name and number in your team to Tom Porcelli at thomasp@medic911.com. Each EMS service in the state is allowed to send up to two teams of paramedics to compete. If you are interested in competing as a team, you must send an email with both team members names along with cell phone numbers to Sam Barnes at samb@medic911.com no later than 5:00 pm on Wednesday, May 1 st. If more than two teams sign up to compete at the preliminary competition on July 19 th, an internal process will be conducted to select the two teams to represent Medic. Who will represent Medic at this year s Paramedic Competition? Who: Any and all friends of EMS When: Monday, June 3 rd Shot Gun Start at 12:00 pm Where: Emerald Lake Golf Course 9750 Tournament Drive, Matthews, NC 28104 For more information, please contact Tom Porcelli at thomasp@medic911.com or call 704.943.6024. Why: All proceeds from this event will go to support EMS families with special and financial needs. The tournament is 100% run by EMS employees. Our goal this year is to raise $5,000. 5

April Training Sessions Required Employee Attendance Kristi Beaver, Terran Berry, Johnathon Bobbitt, Allison Brinzey, Amanda Burdette, Heather Clay, Harley Conrad, Laura Dellinger, Ute Dorflinger, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Matt Johnson, LaVar Lee, Steve Lennartz, Vashti Lynch, Jim Manning, Kim Marlowe, Mike Moore, Thomas Nagel, Lester Oliva, Sam Pendlay, Katie Phillips, Susan Pollich, Robert Ramsey, Chris Scata-Penny, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Leigh Taibe, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Tonya Whitesides, Andy Williams, Teresa Womble, Andrew Wooten and Adrian Wright. **Please Note: If your Annual Performance Review was in March and you did not attend a March class you must contact Amy Johnson and attend an April class.** Information Updates: The duration of the Medic Safety & Training sessions is 2 ½ hours. Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Training Sessions. sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 6

May Training Sessions Required Employee Attendance Samantha Baber, Dan Baltimore, Lukas Biebinger, Ty Brown, David Brown, Richard Dean, Bob Francis, Timothy Gable, Melissa Garifo, Dena Gaston, John Gibson, Mike Gilmore, Jeff Glenn, Jose Gonzalez, Daniel Hagemeyer, Bryan Hancock, Jason Harbert, Charles Horne, Jeffrey Isenhour, Amy Johnson, David Kennerly, Ray Kirby, Jeff Lineberger, Tim Marshburn, Randy McKown, Chris Milby, Shelly Miller, Todd Moore, Kenneth Nicoletti, Arthur Nolan, Timothy O Connell, Don Overcash, Christy Parker, Tony Pattillo, David Phillips, Beth Rimmer, Derek Rogers, Don Shue, Michael Towery, Deanna Vandeventer, Curtis Wright and Tom Wright. **Please Note: If your Annual Performance Review was in April and you did not attend an April class you must contact Amy Johnson and attend a May class.** Information Updates: The duration of the Medic Safety & Training sessions is 2 ½ hours. Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Training Sessions. sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 7

April 2013 Sun Mon Tue Wed Thu Fri Sat 1 A 2 A 3 B 4 B 5 A 6 A 1000 1300 7 A 8 B 9 B 10 A 11 A 12 B 13 B 0800 1100 14 B 15 A 16 A 17 B 18 B 19 A 20 A Scope of Practice Test 1300 1600 Scope of Practice Test 21 A 22 B 23 B 24 A 25 A 26 B 27 B Scope of Practice Test 1300 1600 EMS Week Gift Submission Deadline 28 B 29 A 30 A 1600 1900 In-Service 2013 Training Schedule Training Medic Events Scope of Practice Test Dates April Trainings Holidays May 15 th, 17 th, 21 st, 22 nd June 12 th, 14 th, 17 th, 18 th Tuesday, April 29 th 1600 1900 Recertification Testing July 17 th, 19 th, 22 nd, 23 rd MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com 8