Samsung in Healthcare

Samsung in Healthcare Deliver premium-quality, patient-centric care with seamless efficiency

Table of contents Industry trends 3 Customer needs 3 Samsung capabilities 3 Smart healthcare environment 4 Scenarios and offerings 5 Area 1: Ambulance 5 Area 2: Lobby and reception desk 5 Area 3: Nurses station 6 Area 4: Doctor s room 7 Area 5: Exam and operating room 8 Area 6: Patient room 9 Area 7: Mobile healthcare 9 Case studies 10 Samsung healthcare offerings portfolio 11 Legal and additional information 12 2

Promote personalized care and cost efficiency with smart healthcare practices Industry trends Integrating digital technologies to meet emerging healthcare demands Digital hospital initiatives More healthcare institutions are digitalizing their environments to deliver more advanced patient care. They are integrating technologies such as electronic medical records and health information exchange to reduce medical errors and accelerate service delivery. Mobility in healthcare delivery Institutions and providers are adopting mobile capabilities such as devices, tele-monitoring and healthcare apps to enable medical teams to serve a broader patient population more efficiently. Rising consumer expectations Consumer demand for tech-driven, premium health services is increasing from an expanding middle class with the finances and desire to invest in such care. Changing healthcare paradigms The healthcare paradigm is shifting from acute care to chronic care as non-communicable and lifestyle diseases like diabetes and cancer continue to surge. Samsung capabilities Adopt a smart healthcare environment for transformative care and operational efficiency With Samsung healthcare offerings, medical institutions and hospital facilities can deliver premium care and streamline operations with an end-to-end solution that enables them to: Enhance the patient experience. Administer highquality care with accuracy and speed for a more satisfying patient journey. Using mobile and virtualized technologies, create a patient-centric environment through seamless communications, interactivity and engaging information in patient and exam rooms. Improve the quality of patient care. Encourage multidisciplinary medical care using advanced technologies that minimize medical errors and improve diagnostic accuracy. With mobile technologies and portable medical devices, minimize patient movement and administer quality care inside or outside the hospital. Assure connected care. Connect with and improve medical care for remote patients with a real-time monitoring system. Plus, enhance self-care capabilities through secure, connected home care medical monitoring. Ensure sustained, effective collaboration with patients and families in the delivery of care. Customer needs Build brand value while satisfying patient needs Meet patients rising expectations Amidst an aging population and government-imposed healthcare cost limits, more financially empowered consumers are turning to the private sector to satisfy their demand for premium care. Healthcare providers need smart healthcare technologies to attract these consumers and build brand value with the attentive, efficient service their patients demand. Sustaining service with high efficiency With the burden of resource-consuming chronic care, the industry can no longer afford to focus on acute care and its traditional delivery and business structure. Healthcare institutions must digitalize their equipment and processes for more efficient, accurate service delivery, lower operational costs and a more sustainable, e-healthcare business model. 3

Transform your facility with tools that elevate patient healthcare Smart healthcare environment Ambulance Operating room Nurses station Patient room Doctor s room Lobby and reception desk Mobile healthcare Figure 1. Smart healthcare environment areas Description Key offerings Area 1 Ambulance Administer quick and accurate care in emergency situations while on the move, with portable medical devices. Portable CT scanner In-Vitro Diagnostics Area 2 Lobby and reception desk Provide a welcoming environment, enhanced by interactive self-service options and a comfortable atmosphere. Interactive kiosk Area 3 Nurses station Drive efficiency and convenience for busy nurses with mobile printing and convenient display solutions. Cloud display Samsung Business Core Printing Solutions Area 4 Doctor s room Provide patient-centric care with anywhere access to patient information on medical devices and seamless collaboration among medical staff. Tablet Smartphone Ultrasound Area 5 Exam and operating room Enhance the patient experience with accurate diagnoses, efficient operations and streamlined resource management. Portable CT scanner Digital radiography Tablet Medical display Area 6 Patient room Add comfort and entertainment to the patient experience with an enterprise wireless solution and healthcare TVs. LYNK REACH LYNK SINC Tablet Area 7 Mobile healthcare Facilitate personal wellness management and remote medical care through convenient mobile technologies. Smartphone Wearable device 4

Administer critical care on the move with mobile diagnostic technologies Area 1 : Ambulance scenario Check patient information. An ambulatory staff member uses his mobile device to quickly access patient information on an electronic medical records app. Diagnose patient. The emergency medical technical (EMT) scans the patient using a handheld ultrasound device. An ambulatory staff member performs a blood test on the patient using a portable IVD device and immediately sends the results to the hospital using a mobile device. Area 2 : Lobby and reception desk scenario Inform guests. In the hospital lobby, patients and visitors locate their current destination, desired hospital locations and pertinent information using an interactive kiosk. Enter inpatient information. An administrative employee checks a patient into the hospital. Using NFC printing, the employee prints an ID tag including a barcode, special notices and a tracker system and then gives the tag to the patient. Take CT images. As the ambulance arrives outside the emergency room (ER), an ER staff member scans the critical patient on-site with the portal CT scanner. Samsung offerings for the ambulance In-Vitro Diagnostics Ambulatory and emergency medical staff can use the portable Samsung LABGEO IB10 IVD to support more accurate diagnoses and medical attention in critical situations. With LABGEO, EMTs can check the patient s condition on site and send test results from the IB10 IVD directly to ER doctors LABGEO-installed mobile devices. ER physicians can then immediately prepare to administer appropriate treatment. With simplified processes, ambulatory staff can perform a maximum of three tests in 20 minutes for quick and accurate test results. Portable CT scanner For added diagnostic mobility, medical staff can use CereTom, a portable CT scanner, to perform CT scans from various locations emergency room, operating room or even in the ambulance. When catastrophes occur, staff can scan the patient s body while in the ambulance or outdoors to provide immediate and necessary patient care. Medical staff can navigate the scanner through the hospital to the patient s location, reducing the need to move the patient. Samsung offerings for the lobby and reception Interactive kiosks Samsung s self-service kiosks help medical facilities offer flexible, efficient customer service to patients and hospital guests. Tech-savvy consumers can enjoy an interactive medical environment and technologies that provide them with various self-service options and hospital information right at their fingertips. Using interactive kiosks, patients and guests can instantly access medical data or hospital resources, avoiding the long line waiting for assistance from hospital staff. System air conditioners Samsung system air conditioners (SACs) set the stage for a patient-centric experience by creating a pleasant atmosphere, starting in the lobby. Using the Data Management System, hospital staff can maintain a comfortable indoor climate with flexible AC control and monitoring. And with the Remote Management System, staff can seamlessly control and monitor SACs 24/7 through the Internet. 5

Enhance productivity and patient care with smart mobile and display technologies Area 3: Nurses station scenario Manage medical data. A nurse uses a mobile device to manage, share and print medical data, such as inventory and patient charts. She then views the data on Samsung cloud displays or prints the data using a mobile printing app. Communicate with patients and physicians. Using a Samsung tablet, a nurse engages with a patient or communicates a patient s condition to physicians and the patient s family. Print patient records quickly and securely. A nurse uses a mobile printing app to print patient records and test results efficiently and safely from the mobile device to a networked printer. Samsung offerings for the nurses station Mobile devices Samsung offers medical facilities an array of lightweight devices that better mobilize nurses to deliver more responsive patient care anytime and anywhere. Nurses can optimize their productivity, viewing patient records while on the go. Plus, nurses can monitor vulnerable infants and patients 24/7 using Samsung GALAXY Tab and GALAXY Note devices connected to patient-room cameras. With dynamic viewing and handwriting functionality, nursing staff can also improve workflow efficiency, resulting in superior patient care. Cloud displays Samsung cloud displays offer nursing staff vibrant content in a slim design. With the displays, nurses can view highdefinition patient exam results and X-ray images to better ascertain the patient's condition. Plus, the displays connect users with the hospital data center without extra equipment to save space and costs. Samsung Business Core Printing Solutions Hospitals can securely manage and print confidential documents with Samsung s integrated document and output management offerings. With Samsung SmarThru Workflow Lite, a physician can scan medical documents and distribute them to multiple destinations to reduce manual effort. And with Samsung SecuThru Lite, nurses can safely print confidential patient records with secure authentication and release. NFC printing solution With Samsung Cloud Print, staff can securely print and scan patient documents on their mobile devices to NFC-enabled Samsung printers for effortless printing. Nurses can quickly print patient documents stored on their mobile devices by simply tapping their device to an NFC-enabled printer. Mobile printing Using the Samsung Mobile Print app, nurses can scan and print records, test results and prescriptions from mobile devices to networked Samsung printers whenever and wherever for enhanced efficiency. 6

Examine patients with greater accuracy and comfort to increase patient satisfaction Area 4: Doctor s room scenario Obtain diagnostic images. In a comfortable exam room, well-lit with LED lighting, the physician produces high-quality images of a mother s embryo with compact ultrasound equipment and saves it to PACS. Get immediate results. With In-Vitro Diagnostics, the patient receives accurate blood test results in minutes, avoiding the inconvenience of returning to the doctor s office to receive the results. Explain diagnostic results. Together the doctor and patient view the diagnostic results, such as vital signs, test results and ultrasound images, on a tablet. Share information. The doctor then shares the patient information on other medical personnel s mobile devices and business monitors to coordinate patient treatment. Samsung offerings for the doctor s room Mobile and wearable devices Samsung tablets and smartphones offer enriched multitasking performance and security to help clinicians deliver highquality patient care and enhance communications. With multiwindow capabilities, doctors can document notes during patient interviews while checking patients medical records or profiles. Plus, improved mobility enables doctors to instantly share exam results and collaborate with colleagues to determine appropriate patient treatment. In emergency situations, ER administrative staff can send doctors a secured message in an instant. While en route to the ER, doctors can receive patient information or communicate with peers to prepare for surgery. Business monitors Samsung business monitors improve patient communications, enabling physicians to diagnose X-ray test results and share patient X-rays in pristine quality to enhance the patient/ clinician relationship. Samsung KNOX Samsung KNOX is a powerful mobile security solution for Samsung smart devices, offering medical facilities ultimate protection for hospital and patient data. Medical staff can safely manage both personal and hospital data on a single device, while IT administrators can monitor and mitigate potential data breaches. In-Vitro Diagnostics With Samsung In-Vitro Diagnostics (IVD), doctors can obtain quick, accurate test results with a negligible blood sample in as little as 45 seconds. Its advanced, automated design increases exam efficiency for improved patient throughput. Ultrasound Samsung ultrasound devices provide smart features and superior 3D imaging for clinicians, supporting more accurate exams of embryos and mothers and early disease detection. Staff can even share embryonic images directly from the ultrasound to the mother s mobile device, enhancing the patient experience. LED lighting Medical facilities can create a comfortable ambience in the exam room with true-to-life Samsung LED lighting. They can also save energy and costs with the lighting s reduced energy consumption. 7

Streamline surgical preparations and administer accurate medical care Area 5: Exam and operating room scenario Diagnose patient. Medical personnel check the day s surgical schedule on their mobile devices and digital displays. Access diagnostic images. Surgeons and supporting physicians access the patient s diagnostic images sent to their Samsung mobile devices and view them in pristine clarity on large displays. Capture sharp images. With Samsung s portable ultrasound devices, physicians obtain sharp ultrasound and CT images right in the operating room, without having to transport the patient to a different department. Monitor operations. Using mobile devices, physicians monitor operating procedures 24/7 for heightened efficiency. Samsung offerings for exam and operating room Mobile and wearable devices Samsung offers a range of mobile and wearable devices to keep physicians connected and mobilized to administer care with greater agility. In the exam room, doctors can use Samsung mobile devices to input and share content with patients, increasing patients' involvement in their own wellness. While away from the hospital, doctors can instantly receive messages on their wearable device, monitor operations on their tablet and communicate with colleagues via their smartphone. Portable CT scanner Medical staff can use the portable 32-slice CT scanner to obtain on-the-spot 3D imaging for patients with limited mobility. And in the operating room, the portable CT scanner supports swift decision making, enabling the physician to quickly scan the patient and promptly decide next steps. Digital radiography With Samsung Digital Radiography Systems, radiographers can easily produce sharp X-ray images for quicker, more accurate decision making during exams. S-Vue imaging engine and S-Detector further support the exam process with vivid anatomical imagery and low radiation exposure. Medical displays Samsung SMART Signage delivers clear, high-definition images, enabling clinicians to diagnose patient conditions more accurately to determine the best course of treatment. Staff can automatically display and update surgical schedules to simplify surgery preparations. Plus, intuitive features minimize operational complexity so physicians can focus on delivering premium patient care. Wireless enterprise Samsung s wireless enterprise solutions support medical environments with seamless communication and reliable Wi-Fi network connectivity. Doctors can monitor operations 24/7, and medical staff can collaborate more effectively and efficiently. 8

Pamper patients with customized media for an engaging in-room experience Area 6: Patient room scenario Entertain patients. The patient watches hospital information or entertainment on a healthcare display or with a bedside tablet. From the bed, the patient checks his medical plan and healthcare-related educational services. Alert staff. The patient controls the room environment and alerts medical staff immediately in an emergency, using a bedside tablet. Area 7: Mobile healthcare scenario Monitor personal health. A user measures and tracks her daily exercise and food intake using a mobile device. Administer remote care. A doctor checks a patient s report and remotely monitors and coaches the patient, using a mobile device. Monitor patients. Medical staff track and monitor a patient wearing a wearable device both inside and outside the hospital. Samsung offerings for the patient room Mobile and wearable devices Samsung GALAXY devices complement the hospital experience, offering patients connectivity, entertainment and engagement. Physicians can remotely communicate with patients, and from their bedside, patients can browse the web and view TV and educational videos to stay informed and entertained. And by equipping patients with GALAXY Gear, staff can monitor and track patients location and condition to respond immediately whenever and wherever medical issues occur. Healthcare display solutions Samsung Healthcare Displays enrich the patient s hospital stay with entertaining TV programming and informative hospital content. Hospital staff can remotely control and display customized viewing options and messaging to hundreds of patient rooms with Samsung LYNK SINC. And with Samsung LYNK REACH, healthcare providers can centrally manage and update the displays, decreasing maintenance costs. Samsung offerings for connected healthcare Mobile and wearable devices Personal wellness and self-care are an ever-increasing priority for many individuals. Samsung GALAXY devices and Samsung Gear Fit support personal health management by enabling users to monitor their daily exercise, food intake and biometrics in the comfort of their own home. Patients can also receive real-time feedback from physicians who can view patients' stored data on the clinical portal. Patients with limited access to doctors offices can still remotely connect with their physician and receive the expert care and advice they need with Samsung mobile devices. Physicians can connect with and interview patients, and in turn, patients can share their health data with the physician. In addition, medical staff can offer chronically ill and elderly patients 24/7 monitoring using Samsung mobile devices. Wireless enterprise Samsung s wireless solutions for enterprises support seamless patient communications and workflow efficiency with reliable Wi-Fi network connectivity. Samsung Access Points provide patients and medical staff with broad service coverage and reinforced security for safe wireless computing. 9

Team with a global healthcare solutions provider to deliver exemplary care Case studies Northwick Park Hospital streamlines workflow Client s challenge Northwick Park Hospital, a trauma and maternity specialty hospital in northwest London, needed a way to ease the staff s daily workload. Administrators had to manually write and convey patient data to the X-ray technician so he or she could position the X-ray system, which delayed exams. The hospital also needed advanced equipment for accurate diagnoses and treatment, and efficient workflow to handle the rapid patient throughput. Solution To ease their daily workload and increase diagnostic accuracy, Northwick Park Hospital implemented XGEO GC80 to increase the hospital s productivity through seamless, automated operation. With full-body imagery, auto-positioning and wireless, automated operation, the hospital satisfied its need for efficient patient workflows for its challenging, high-volume environment. Benefits The XGEO GC80 installation now provides staff with highspeed, sharp imaging that accelerates staff productivity, streamlines workflow and increases diagnostic accuracy. Radiographers can diagnose patients more quickly and confidently with superior-quality, full-body images. Staff can swiftly examine more patients without the added hassle and delay of manual positioning. In addition, the simplified design and operation increase staff convenience and portability. Memorial Hermann hospital Optimized patient wellness through 24/7 home health monitoring Memorial Hermann hospital needed a remote platform that enabled staff to monitor, engage and educate patients even while away from hospital. The hospital implemented Vivify Health, an end-to-end Remote Care Management partner solution, featuring Samsung GALAXY Tab3 to facilitate cloud-based home health care monitoring. Tab3 enables 24/7 remote care for unmatched patient engagement and optimizes patient wellness with real-time patient alerts, remote education and video conferencing. In a 90-day pilot deployment to monitor heart failure patients, readmissions and in-home nursing visits reduced drastically, with zero unplanned clinician visits. VNA Home Health Hospice Enhanced patient engagement with connected, remote care VNA Home Health Hospice needed a wireless device solution to meet recent trends in patient telecommunications and to extend its existing tele-health program through remote care. To meet the hospice s needs, Honeywell HomMed developed Genesis Touch, a complete home health monitoring system, including GALAXY Tab 2 and sensor peripherals. When going home after leaving hospice inpatient care, patients use the Tab 2 to track their health status and receive remote care through video consultations with care providers. With instant access to patient data, physicians can improve patient engagement and care coordination with less paperwork and fewer visits to physicians offices. Brookdale Senior Living Operational efficiency through improved data access Headquartered in Brentwood, TN, Brookdale Senior Living is a leading provider of home healthcare. Using Samsung GALAXY Tab devices, healthcare professionals at Brookdale Senior Living can now easily access medical records and other valuable information. This convenience enables staff to provide superior-quality care to their vulnerable patients. Using an integrated mobile Medicare solution, more than 3,000 medical staff can access updated outpatient medical records in real time, ensuring operational efficiency. 10

Create a superior medical environment with transformative healthcare solutions Samsung healthcare offerings portfolio Devices Smartphone Powerful smart device that enhances staff/patient communications and supports more efficient care delivery Tablet Lightweight, high-powered tablet that can be used to provide a patientcentric and engaging healthcare experience Wearable device Convenient, wrist-worn devices that increase physician responsiveness and efficiency and instant messaging and connectivity Portable CT scanner Mobile CT scanner that allows medical personnel to scan patients from anywhere, ensuring immediate and accurate care, particularly in emergency situations In-Vitro Diagnostics Compact and portable medical devices providing accurate test results in a matter of minutes with only a small blood sample Ultrasound Diagnostic systems that deliver clear, lifelike images and enable early detection of various diseases while increasing diagnostic accuracy Digital radiography X-ray imaging systems that improve patients' safety and diagnostic accuracy by capturing high-resolution images with low radiation exposure Medical display Displays that provide the diagnose accurately in the operation room with high quality digital content with vivid images Cloud Display Zero client, ergonomic, PCoIP displays that offer immersive, impactful content delivery while connecting healthcare staff directly to the data center Multifunction printer High-performance printer equipped with mobile printing function and enhanced security features to drive hospital operations LED lighting High-quality, energy-efficient lighting for illuminating hospital lobbies, patient rooms and exam rooms for a pleasant, aptly lit environment Access point Compact devices that enable wireless connectivity and improved mobile service coverage for patients and medical staff Solutions MagicInfo Easy-to-use display solution that enables effortless content creation, display and management for digital displays, seamlessly delivering timely and targeted messages LYNK REACH A coaxial-based solution that offers seamless TV operation, content creation and display management with no need for set-top boxes or IP infrastructure LYNK SINC An IP-based solution that provides interactivity for patients through easy customizable TV content management with no need for set-top boxes Samsung Business Core Printing Solutions A robust suite of document and output management offerings to drive productivity and security with automated workflow and secure authentication Samsung Cloud Print A mobile app that seamlessly connects various Samsung devices cloud displays, mobile devices and printers for secure, anywhere printing to the cloud or Samsung printers Mobile print BLI*-evaluated solution that can enable branch managers, customers and staff to scan and print using tablets or smartphones featuring a simple user interface *BLI: Buyers Laboratory Inc. Samsung KNOX Secure enterprise mobile platform that delivers a robust, hardwarebased security foundation for the mobile enterprise 11

Legal and additional information About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com. For more information For more information about Samsung in Healthcare, visit www.samsung.com. Copyright 2014 Samsung Electronics Co., Ltd. All rights reserved. Samsung, MagicInfo, Samsung GALAXY Tab, Samsung GALAXY Note, MagicIWB, SmarThru, LYNK REACH, LYNK, Samsung Business Core Printing Solutions, SecuThru, Cloud Print, KNOX, Gear, Gear Fit are either trademarks or registered trademarks of Samsung Electronics Co., Ltd. Specifications and designs are subject to change without notice. Non-metric weights and measurements are approximate. All data were deemed correct at time of creation. Samsung is not liable for errors or omissions. All brand, product, service names and logos are trademarks and/or registered trademarks of their respective owners and are hereby recognized and acknowledged. CereTom is a trademark of NeuroLogica Corporation. Samsung Electronics Co., Ltd. 416, Maetan 3-dong, Yeongtong-gu Suwon-si, Gyeonggi-do 443-772, Korea www.samsung.com 2014-08 12