Choosing your hospital

For more help with choosing your hospital, contact: Patient Advice and Liaison Service Medway Primary Care Trust Ambley Green Bailey Drive Gillingham Kent ME8 0NJ Choosing your hospital Medway Primary Care Trust Tel: 01634 382792 A copy of this booklet is also available on: www.nhs.uk 270744/127 Crown copyright 2005. PHOTOGRAPHY COPYRIGHT: ALAMY, GETTY, JOHN BIRDSALL, NHS LIBRARY, REX, SPL, ZEFA/CORBIS

What is patient choice? If you and your GP decide that you need to see a specialist for further treatment, you can now choose where to have your treatment from a list of hospitals or clinics. From April, you may have an even bigger choice full details will be on the NHS website (www.nhs.uk). This guide explains more about how the process works. It also gives you answers to some questions you may have. Plus, there are details of the hospitals you can choose and some information to help you choose the one that will be best for you. If you need more help, details of your local support services are on the back of this booklet. As well as the hospitals listed in this booklet, your GP may also be able to refer you to community-based services, such as GPs with Special Interests or community clinics. Alternatively, if your GP decides to refer you to a Clinical Assessment Service and you then need to go to hospital, you will be able to choose from this list of hospitals. Things to think about Where can I go for treatment? You might already have experience of a particular hospital or know someone who has. Now you can choose where would you like to go? Or, if you like, your GP can recommend a hospital where you can be treated. How do I find out more information about my condition? Your GP should be able to give you the answers to some of the questions you have. Or contact NHS Direct: visit www.nhsdirect.nhs.uk or call 0845 4647 and ask to speak to a health information advisor. How long will it take? How quickly do you want to be treated? Would you be willing to travel further away if it meant you could be treated quicker? Where s closest? You might want to think about how you will get to hospital. Who will take you there and pick you up when your treatment is finished? If you are going to stay in hospital for a while, do you want to be close to family or friends? Where s best for me? Different people have different priorities. You know what s most important for you hospital cleanliness or location, for example. This booklet gives you an overall idea of what each hospital is like, so you can work out which one suits you. If you want to find out more visit www.nhs.uk, the NHS website.

Your questions answered Making your choice Why would I want to choose which hospital treats me? If you choose which hospital you are treated in, you can make sure that you go to the place that will best suit your needs. What if I don t want to choose? You do not have to make the decision yourself. If you prefer, your GP can still make the choice for you and recommend a hospital for your treatment. What if I don t want to go to a different hospital? You don t have to. If you would rather visit the hospital that you usually go to, then you can make that choice. Is patient choice offered for all medical conditions? A choice of hospital is available for most medical conditions. However, not all hospitals treat every medical condition and some patients may need a more specialist service. If I need treatment after my first appointment, will I be treated at the same hospital? In most cases you will. But if you need very specialised treatment, you may have to go to another hospital. Will I have to pay? No, not as an NHS patient. All the hospitals listed provide services to NHS patients. As long as you choose one of the hospitals listed in this booklet, you won t have to pay. Is there help available for my travel arrangements to get to hospital? If your GP or the person who has referred you determines that you have a medical need for transport to get to hospital, patient transport services should be provided. You may also have your travel expenses paid through the Hospital Travel Costs Scheme, if you get Jobseeker s Allowance, Working Tax Credit, Child Tax Credit or Pension Credit. Which hospital should I choose? The hospitals you can choose from will depend on the type of specialist you need to see. This booklet shows you which hospitals carry out the treatment you need (Where can I have my treatment?). The table How does your Hospital Trust score? gives you more information about these hospitals and will help you make a choice that best suits you. What happens if I change my mind? If you decide that you do not want to be treated at the hospital where you have your first appointment, you can go back to your GP, who will go through the other options available to you. Where can I get the information I need to help me make my choice? If you want to know something that isn t covered in this guide, or you want more advice, you can talk to your GP or other local support services. You ll find the details of your local support services on the back cover of this booklet. You may also want to talk things through with family and friends. For further information you can visit www.nhs.uk, the NHS website. You may already have a clear idea as to where you would like to be treated. If so, this booklet will give you more information on the hospital you have chosen. If you haven t made up your mind, you could: Find out what your choices are Talk to your GP or local support services about the choices that are available to you and where you can get more information and support. Get the information you need This guide should give you most of the information you need to help you make your choice. For more details visit www.nhs.uk, the NHS website. Talk it through with someone else You may want to discuss your choices with family or friends, especially if you are going to need their help with travel or care after your treatment. Weigh up the pros and cons Consider your needs and compare each hospital using the information you have, bearing in mind what is most important to you. Book your appointment You will be advised how to book your hospital appointment. Once you have decided where you want to go, follow this guidance. And don t be afraid to ask if you need help with booking an appointment. The next few pages will help you decide which hospital will be best for you: Where can I have my treatment? shows which Hospital Trusts treat which conditions. There are descriptions of each of your local hospitals and how to get to them. The map shows where each hospital is. How do your hospitals score? gives ratings for each Hospital Trust, so that you can compare their performance in nine different categories.

Where can I have my treatment? Use the chart below to check which hospitals provide the service you need. In addition to the hospitals listed, your GP may be able to refer you to community-based or other services. Ask him or her what s available in your local area. He or she will also advise you if the service you need is not listed. Specialty name Hospital Trusts Hospital Trusts are NHS organisations that manage hospitals. There may be more than one hospital in a single Trust. The NHS collects information at Trust level, so a lot of information is listed by Trust, not individual hospital. The list shows which hospitals are in which Hospital Trust. Hospital provider Barts and The London NHS Trust Bromley Hospitals NHS Trust Chelsea and Westminster Healthcare NHS Trust Dartford and Gravesham NHS Trust East Kent Hospitals NHS Trust East Kent Medical Services Ltd Guy s and St Thomas NHS Foundation Trust Hammersmith Hospitals NHS Trust King s College Hospital NHS Trust Lewisham Hospital NHS Trust Maidstone and Tunbridge Wells NHS Trust Medway NHS Trust Mercury Health, Will Adams NHS Treatment Centre Moorfields Eye Hospital NHS Foundation Trust Netcare Healthcare, Netcare Mobile Ophthalmology Chain North West London Hospitals NHS Trust Queen Victoria Hospital NHS Foundation Trust Royal Free Hampstead NHS Trust Royal Marsden NHS Foundation Trust St Mary s NHS Trust University College London Hospitals NHS Foundation Trust Cardiology Dermatology Ear, nose & throat Gastroenterology General medicine General surgery Gynaecology Neurology Ophthalmology Oral-maxillo surgery Paediatrics Rheumatology Trauma & orthopaedics Urology Barts and The London NHS Trust q Royal London Hospital w St Bartholomew s Hospital Bromley Hospitals NHS Trust e Princess Royal University Hospital Chelsea and Westminster Healthcare NHS Trust r Chelsea and Westminster Hospital Dartford and Gravesham NHS Trust t Darent Valley Hospital East Kent Hospitals NHS Trust y Buckland Hospital u Kent and Canterbury Hospital i Queen Elizabeth the Queen Mother Hospital o William Harvey Hospital East Kent Medical Services Ltd a Spencer Wing Guy s and St Thomas NHS Foundation Trust s Guy s Hospital d St Thomas Hospital Hammersmith Hospitals NHS Trust f Charing Cross Hospital g Hammersmith Hospital King s College Hospital NHS Trust h King s College Hospital Lewisham Hospital NHS Trust j University Hospital Lewisham Maidstone and Tunbridge Wells NHS Trust k Kent and Sussex Hospital l Maidstone Hospital Medway NHS Trust ; Medway Maritime Hospital Mercury Health 2) Will Adams NHS Treatment Centre Moorfields Eye Hospital NHS Foundation Trust 2! Moorfields Eye Hospital North West London Hospitals NHS Trust 2@ Central Middlesex Hospital 2# Northwick Park and St Mark s Hospital Queen Victoria Hospital NHS Foundation Trust 2$ Queen Victoria Hospital Royal Free Hampstead NHS Trust 2% Royal Free Hospital Royal Marsden NHS Foundation Trust 2^ Royal Marsden Hospital, The (London) 2& Royal Marsden Hospital, The (Surrey) St Mary s NHS Trust 2* St Mary s Hospital University College London Hospital NHS Foundation Trust 2( University College Hospital This data was correct at the time of going to print and may be subject to amendments.

Find your hospital The numbers on this map refer to the numbers on the hospital list on the previous page. BARTS AND THE LONDON BARTS AND THE LONDON 23 LONDON 22 2928 28 25 14 13 21 4 1 11 2 26 12 15 16 REDHILL SIDCUP 27 3 SUTTON M23 M25 CRAWLEY 24 A264 EAST GRINSTEAD A26 BRIGHTON A27 5 A267 M25 CROWBOROUGH NORTHFLEET 19 CHATHAM 20GILLINGHAM MAIDSTONE 18 17 ROYAL TUNBRIDGE WELLS A21 A229 EASTBOURNE M2 M20 ASHFORD BIDDENDEN HASTINGS BEXHILL 9 A299 8 10 CANTERBURY 7 A2 A20 MARGATE DOVER 6 FOLKSTONE ROYAL LONDON HOSPITAL Whitechapel Road, Whitechapel, London E1 1BB Tel: 020 7377 7000 www.bartsandthelondon.nhs.uk This 700-bed teaching hospital, in east London, is one of the largest in Britain and provides a full range of local and specialist services. The hospital is currently being. Whitechapel, two minutes walk. ST BARTHOLOMEW S HOSPITAL West Smithfield, London EC1A 7BE Tel: 020 7377 7000 www.bartsandthelondon.nhs.uk This 307-bed teaching hospital provides a full range of local and specialist services, including a centre for cancer and heart treatment. St Paul s and Barbican, both 10 minutes walk.

BROMLEY HOSPITALS CHELSEA AND WESTMINSTER HEALTHCARE DARTFORD AND GRAVESHAM EAST KENT HOSPITALS PRINCESS ROYAL UNIVERSITY HOSPITAL CHELSEA AND WESTMINSTER HOSPITAL DARENT VALLEY HOSPITAL BUCKLAND HOSPITAL Farnborough Common, Orpington, Kent BR6 8ND Tel: 01689 863000 www.bromleyhospitals.nhs.uk The 525-bed Princess Royal University Hospital, on the outskirts of Farnborough, provides a range of general medical and surgical services, along with women s, children s and cancer services. Nearest train station: Bromley South and Orpington, both 15 minutes walk. Buses: Transport for London Limited. 369 Fulham Road, London SW10 9NH Tel: 020 8746 8000 www.chelwest.nhs.uk This modern 463-bed teaching hospital in the heart of West London provides general and specialist services. It has the only burns centre in London and the largest sexual health/hiv service in Europe. West Brompton, 10 minutes walk. 020 7222 1234 Limited. Darenth Wood Road, Dartford, Kent DA2 8DA Tel: 01322 428100 www.dvh.nhs.uk This 459-bed general hospital, west of Dartford, offers a range of modern clinical and diagnostic services. It has a new treatment centre and a heart centre is due to open in 2006. Nearest train station: Dartford, three miles. Coombe Valley Road, Dover, Kent CT17 0HD Tel: 01304 201624 www.kentandmedway.nhs.uk Buckland Hospital is a small general hospital with 80 beds and a range of outpatient services. It is situated north-west of the town centre. Nearest train station: Dover Priory, 10 minutes walk.

EAST KENT HOSPITALS EAST KENT HOSPITALS EAST KENT HOSPITALS EAST KENT MEDICAL SERVICES LTD KENT AND CANTERBURY HOSPITAL QUEEN ELIZABETH THE QUEEN MOTHER HOSPITAL WILLIAM HARVEY HOSPITAL SPENCER WING Ethelbert Road, Canterbury, Kent CT1 3NG Tel: 01227 766877 www.kentandmedway.nhs.uk The 370-bed Kent and Canterbury Hospital, south of the city centre, provides a range of specialist services and outpatient services. It also has a new day surgery unit. Nearest train station: Canterbury East, 10 minutes walk. St Peters Road, Margate, Kent CT9 4AN Tel: 01843 225544 www.kentandmedway.nhs.uk The 533-bed Queen Elizabeth the Queen Mother Hospital, near Margate city centre, provides a wide range of inpatient and outpatient services. Nearest train station: Margate, one mile. Kennington Road, Willesborough, Ashford, Kent TN24 0LZ Tel: 01233 633331 www.kentandmedway.nhs.uk William Harvey Hospital provides a wide range of general inpatient, day case and outpatient services. The latest service development is the coronary angioplasty service. It has 582 beds. Nearest train station: Ashford, two miles. Queen Elizabeth the Queen Mother Hospital, Ramsgate Road, Margate, Kent CT9 4BG Tel: 01843 234555 www.thespencerwing.com The 22-bed Spencer Wing, near the Queen Elizabeth Hospital in Margate, is a purpose-built unit providing a range of private medical services and therapies. These include paediatrics, audiology, gastroenterology (digestive system) and specialist surgical services. Nearest train station: Margate, one mile.

GUY S AND ST THOMAS NHS FOUNDATION TRUST GUY S AND ST THOMAS NHS FOUNDATION TRUST HAMMERSMITH HOSPITALS HAMMERSMITH HOSPITALS GUY S HOSPITAL ST THOMAS HOSPITAL CHARING CROSS HOSPITAL HAMMERSMITH HOSPITAL St Thomas Street, Waterloo, London SE1 9RT Tel: 020 7188 7188 www.guysandstthomas.nhs.uk Guy s and St Thomas NHS Foundation Trust is made up of two of London s oldest and best known teaching hospitals. A wide range of services operates from two sites with a total of 1,250 beds. Nearest train and Underground station: London Bridge, five minutes walk. None available. There is an NCP car park nearby. Lambeth Palace Road, London SE1 7EH Tel: 020 7188 7188 www.guysandstthomas.nhs.uk Guy s and St Thomas NHS Foundation Trust is made up of two of London s best known teaching hospitals. Services operate from two sites with 1,250 beds in total. St Thomas houses the new Evelina Children s Hospital. Nearest train station: Waterloo, 15 minutes walk. Nearest Underground station: Westminster, 10 minutes walk. Limited. Fulham Palace Road, London W6 8RF Tel: 020 8846 1234 www.hhnt.nhs.uk This 1,058-bed hospital in Hammersmith is the serious injuries centre for west London. It offers all major medical and clinical services and provides specialist cancer, neuroscience, rheumatology and renal services. Hammersmith, 10 minutes walk. Buses: Transport for London 020 7222 5600. Du Cane Road, London W12 0HS Tel: 020 8383 1000 www.hhnt.nhs.uk Hammersmith Hospital, which has 1,058 beds, is a centre for research. It covers all specialties for inpatients, outpatients and day cases and is situated in Hammersmith, west London. East Acton and White City, both 10 minutes walk. Buses: Transport for London 020 7222 5600.

KING S COLLEGE HOSPITAL LEWISHAM HOSPITAL MAIDSTONE AND TUNBRIDGE WELLS MAIDSTONE AND TUNBRIDGE WELLS KING S COLLEGE HOSPITAL UNIVERSITY HOSPITAL LEWISHAM KENT AND SUSSEX HOSPITAL MAIDSTONE HOSPITAL Denmark Hill, London SE5 9RS Tel: 020 7737 4000 www.kingsch.nhs.uk The 950-bed King s College Hospital is a major London teaching hospital providing a full range of clinical services. Its wide range of specialties includes work in liver disease and transplantation, foetal medicine, neurosciences, cardiology and haemo-oncology. Nearest train station: Denmark Hill, five minutes walk. Limited. Lewisham High Street, Lewisham, London SE13 6LH Tel: 020 8333 3000 www.lewisham.nhs.uk The 536-bed Lewisham University Hospital, in south-east London, provides specialist paediatric and ENT (ear, nose and throat) services, as well as vascular (blood vessels) surgery. Nearest train station: Ladywell, 10 minutes walk. Mount Ephraim, Tunbridge Wells, Kent TN4 8AT Tel: 01892 526111 www.mtwnhstrust.nhs.uk This 269-bed hospital in Tunbridge Wells offers a full range of clinical services and facilities. The hospital will become the area s main centre for orthopaedic services in 2006. Nearest train station: Tunbridge Wells, 20 minutes walk. Hermitage Lane, Maidstone, Kent ME16 9QQ Tel: 01622 729000 www.mtwnhstrust.nhs.uk This 461-bed hospital, just outside Maidstone town centre, provides a wide range of clinical services. It houses a specialist cancer and breast care centre, together with brand new eye, ear and mouth units. Nearest train station: Barming, 20 minutes walk.

MEDWAY MERCURY HEALTH MOORFIELDS EYE HOSPITAL NHS FOUNDATION TRUST NETCARE HEALTHCARE MEDWAY MARITIME HOSPITAL WILL ADAMS NHS TREATMENT CENTRE MOORFIELDS EYE HOSPITAL NETCARE MOBILE OPHTHALMOLOGY CHAIN Windmill Road, Gillingham, Kent ME7 5NY Tel: 01634 830000 www.medwaynhstrust.nhs.uk This 600-bed hospital, outside Gillingham, offers a full range of medical and surgical services, including orthopaedics (bones and joints) and gynaecology. Specialist services are offered for rheumatology and diabetes. Nearest train station: Gillingham, one mile. Beechings Way, Gillingham, Kent ME8 6AD Tel: 0845 241 9400 www.mercuryhealth.co.uk This NHS Treatment Centre provides day-surgery procedures and related outpatient appointments within four surgical specialties urology (including vasectomies), general surgery, orthopaedics (bones and joints) and gastroenterology (stomach and intestines). Nearest train station: Gillingham, five minutes by taxi. Free parking available. 162 City Road, London EC1V 2PD Tel: 020 7253 3411 www.moorfields.org.uk Moorfields is the largest and oldest specialist eye hospital in the UK. It has 11 sites in and around London including its main 80-bed site at City Road. Old Street, three minutes walk. Limited. Tel: 020 7154 7800 www.netcareuk.com Netcare UK's mobile units, used as NHS Treatment Centres, have been designed and built to exact specifications for cataract surgery. Phone for details.

NORTH WEST LONDON HOSPITALS NORTH WEST LONDON HOSPITALS QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST ROYAL FREE HAMPSTEAD CENTRAL MIDDLESEX HOSPITAL NORTHWICK PARK AND ST MARK S HOSPITALS QUEEN VICTORIA HOSPITAL ROYAL FREE HOSPITAL Acton Lane, Park Royal, London NW10 7NS Tel: 020 8965 5733 www.nwlh.nhs.uk Watford Road, Harrow, Middlesex HA1 3UJ Tel: 020 8864 3232 www.nwlh.nhs.uk Holtye Road, East Grinstead, West Sussex RH19 3DZ Tel: 01342 414000 www.qvh.nhs.uk Pond Street, Hampstead, London NW3 2QG Tel: 020 7794 0500 www.royalfree.nhs.uk This new 265-bed hospital provides a full range of services and communityfocused care. The adjoining centre specialises in short-stay surgery and there is also an award-winning birth centre. Harlesden, 20 minutes walk. This 850-bed teaching hospital in Harrow provides a full range of services and has a newly refurbished maternity department. St Mark s is a national specialist research and treatment centre for intestinal diseases. Northwick Park, five minutes walk. This 121-bed hospital is the southeast regional medical centre providing specialist services in plastic surgery and reconstruction. A range of community services is also provided to the local population. Nearest train station: East Grinstead, one mile. This teaching hospital provides a full range of local services and specialises in renal services, liver and kidney transplantation, cancer and neurosciences. It has a modern maternity unit. Nearest train station: Hampstead Heath, 10 minutes walk. Limited.

ROYAL MARSDEN NHS FOUNDATION TRUST ROYAL MARSDEN NHS FOUNDATION TRUST ST MARY S UNIVERSITY COLLEGE LONDON HOSPITAL NHS FOUNDATION TRUST ROYAL MARSDEN HOSPITAL (LONDON) ROYAL MARSDEN HOSPITAL (SURREY) ST MARY S HOSPITAL UNIVERSITY COLLEGE HOSPITAL Fulham Road, London SW3 6JJ Tel: 020 7352 8171 www.royalmarsden.nhs.uk Downs Road, Sutton, Surrey SM2 5PT Tel: 020 8642 6011 www.royalmarsden.nhs.uk Praed Street, London W2 1NY Tel: 020 7886 6666 www.st-marys.nhs.uk 235 Euston Road, London NW1 2BU Tel: 0845 155 5000 www.uclh.nhs.uk The Royal Marsden, in London and Surrey, is a leader in the field of cancer. It provides inpatient, day care and outpatient facilities for all types of cancer, together with specialist critical care and rehabilitation services. South Kensington, five minutes walk. Phone for details. The Royal Marsden, in London and Surrey, is a leader in the field of cancer. It provides inpatient, day care and outpatient facilities for all types of cancer, together with specialist critical care and rehabilitation services. Morden, four miles. Nearest train station: Belmont, 15 minutes walk. Phone for details. St Mary s Hospital, in central London, specialises in paediatrics (children), obstetrics (pregnancy), infections, ophthalmology (eyes) and cardiac (heart) care. The hospital has a robotic surgical centre offering general, cancer, cardiac (heart) and urological (urinary tract) surgery. Nearest train and Underground station: Paddington, five minutes walk. Phone for details. The University College London Hospitals NHS Foundation Trust has sites situated close to the West End in central London. The Trust incorporates a brand new hospital, opened in 2005, and covers most surgical specialties. Warren Street, five minutes walk. Limited.

How does your Hospital Trust score? What do the ratings mean? Check against the coloured chart to see how your Hospital Trust measures up. Go to the next page for more on what these ratings mean. Excellent Good Average Below average Poor Barts and The London NHS Trust Bromley Hospitals NHS Trust Chelsea and Westminster Healthcare NHS Trust Dartford and Gravesham NHS Trust East Kent Hospitals NHS Trust Guy s and St Thomas NHS Foundation Trust Hammersmith Hospitals NHS Trust King s College Hospital NHS Trust Lewisham Hospital NHS Trust Maidstone and Tunbridge Wells NHS Trust Moorfields Eye Hospital NHS Foundation Trust Medway NHS Trust North West London Hospitals NHS Trust Queen Victoria Hospital NHS Foundation Trust Royal Free Hampstead NHS Trust Royal Marsden NHS Foundation Trust St Mary s NHS Trust University College London Hospitals NHS Foundation Trust Healthcare Commission statistics Rating Inpatient waiting times Cancelled operations Outpatient waiting times Management of risk Hospital cleanliness MRSA infection Patients views Access and waiting Cleanliness and comfort Information provided Though regulated by the Healthcare Commission, published performance ratings for Independent Sector Treatment Centres and private hospitals are not currently available. For more information, please see individual hospitals' websites, www.dh.gov.uk or www.healthcarecommission.org.uk The overall ratings The Healthcare Commission is the independent regulator of healthcare, and is responsible for assessing and reporting on the performance of healthcare organisations on an annual basis. For NHS Trusts, this involves issuing an annual performance rating. This overall rating is made up of a number of performance indicators. The indicators show how Trusts are doing in relation to some of the main targets set by the Government for the NHS, as well as other broader measures of performance, such as information from surveys of staff and patients. The indicators chosen for publication in this leaflet are those that the Healthcare Commission and Department of Health believe matter most to patients. The 2005 NHS performance ratings were published in July 2005 and cover the year ending 31 March 2005. They place NHS Trusts in England into one of four categories: Trusts with the highest levels of performance are awarded a rating of three stars. Trusts with mostly high levels of performance, but not consistent across all areas, are awarded a rating of two stars. Where there is some cause for concern regarding particular areas, Trusts are awarded a rating of one star. Trusts that have shown the poorest levels of performance receive a rating of zero stars. If a Trust has a low rating because of poor performance on a number of key targets and indicators, this does not mean that a hospital is unsafe, that it does not contain some very good clinical services or that the staff are not working hard in often difficult circumstances. It does mean that performance must be improved in a number of key areas. A new approach to assess and report on the performance of healthcare organisations has been developed for 2006, which looks at a much broader range of issues. In autumn 2006, the Healthcare Commission will publish the assessment of the performance of healthcare organisations for England for the year ending March 2006. Healthcare Commission statistics Inpatient waiting times This column shows how well your hospitals have done at getting patients into hospital for treatment as quickly as possible. The target they were measured against was six months from the time when the hospital doctor decided that treatment was necessary. www.nhs.uk has the latest waiting times information. Cancelled operations This column shows how often your hospitals cancelled booked operations for non-medical reasons (eg, equipment being out of action, no bed being available or staff being away). Outpatient waiting times This column shows how well your hospitals have done at getting patients into hospital for a clinic appointment following GP referral. The target they were measured against was 13 weeks from GP referral. www.nhs.uk has the latest waiting times information. Management of risk All hospitals need to make sure they are reducing the possibility of things going wrong and, if something does go wrong, making sure it won t happen again. The Department of Health issues standards to help hospitals achieve this, and this column shows how well your services have done on achieving these. Please turn the page for an explanation of the other ratings.

What does the medical jargon mean? Here s a guide to some of the medical language used in this booklet. Hospital cleanliness Once a year, hospitals have to assess their levels of cleanliness and report them to the Department of Health. This column shows how your hospitals have done. MRSA infection One of the things that patients are most worried about is catching the infection MRSA (Methicillin resistant Staphylococcus aureus). It can be a very nasty infection, but it is actually quite rare in comparison to the number of patients who receive hospital care each year. People do not always catch it in hospital they may already have it before they enter hospital. But hospitals have to record all MRSA bloodstream infections, whether or not patients have contracted them in hospital. This column gives an indication of the number of cases of MRSA bloodstream infections and whether the Hospital Trust has been successful in reducing the number of cases since last year. MRSA rates may vary depending on the type of patients the hospital treats. You can find out more about MRSA infection from the Department of Health website (www.dh.gov.uk), which includes a complete breakdown of all Trusts rates and A simple guide to MRSA. Or visit www.nhsdirect.nhs.uk, the NHS Direct website. What patients said In 2005 the Healthcare Commission published the results of a survey of patients who had attended outpatient clinics. These columns include the results against questions that asked: Access and waiting How long did you have to wait for an appointment to be seen in a hospital clinic? Was the appointment cancelled? Were you given a choice of times for your appointment? How long did you wait to be seen after you had arrived in outpatients? Were the reasons for any waits explained? Cleanliness and comfort How clean were the outpatient department and toilets? Was it easy to find your way around? Patients were also asked how they felt the hospital staff had treated them for example, did hospital staff talk in front of you as if you were not there, and did staff respect your privacy? Information provided Patients were asked questions about how satisfied they were with information they received. Were the reasons for tests or treatment explained? Were you told what to expect? Were you given information about the medication that was prescribed for you? Were you given the name of someone you could contact if you were concerned after you left? About the Healthcare Commission The Healthcare Commission exists to promote improvements in the quality of healthcare and public health in England. It has a wide range of responsibilities, all aimed at improving the quality of healthcare. These responsibilities include assessing the performance of healthcare organisations, awarding annual performance ratings for the NHS and coordinating reviews of healthcare by others. For more information about the Healthcare Commission, go to www.healthcarecommission.org.uk or ring 0845 601 3012. What s a specialty? There are several different specialties, each with its own team of doctors. For example, some doctors will specialise in treating orthopaedics (bones and joints), while others will specialise in ophthalmology (eyes). What s an outpatient appointment? An outpatient appointment is when you visit the hospital to see a doctor who will examine you so that she or he can diagnose what the problem is and think about what the best treatment will be. What s a day case? Simple treatments are often done as day cases. This means you will not normally stay overnight. What s inpatient treatment? Inpatient treatment is when you go into hospital to have your treatment and stay overnight. What s elective treatment? Most treatment is routine or elective. This simply means your treatment is planned in advance rather than you needing emergency treatment. Routine treatment usually takes place during normal working hours, although occasionally some hospitals work at weekends. What s a GP with a Special Interest? Sometimes, rather than going to a hospital or clinic, you may be able to choose to be treated by a GP with a Special Interest. These are GPs who have extensive training and experience in their specialty as well as their GP qualifications.