Endoscopy Global Rating Scale Census Report: April 2014 NHS Dumfries & Galloway July 2014
Healthcare Improvement Scotland 2014 First published July 2014 The publication is copyright to Healthcare Improvement Scotland. All or part of this publication may be reproduced, free of charge in any format or medium provided it is not for commercial gain. The text may not be changed and must be acknowledged as Healthcare Improvement Scotland copyright with the document s date and title specified. Photographic images contained within this report cannot be reproduced without the permission of Healthcare Improvement Scotland. www.healthcareimprovementscotland.org 2
Contents 1 Setting the scene 4 2 Background 4 3 Participating units 5 4 Data 6 3
1 Setting the scene Healthcare Improvement Scotland was established 1 April 2011. The organisation has been created by the Public Services Reform (Scotland) Act 2010 and marks a change in the way the quality of healthcare across Scotland will be supported nationally. Our key purpose is to support healthcare providers in Scotland to deliver high quality, evidence-based, safe, effective and person-centred care; and to scrutinise services to provide public assurance about the quality and safety of that care. We are building on the work previously done by NHS Quality Improvement Scotland and the Care Commission and will work collaboratively with all our partners to achieve our purpose. For more information on Healthcare Improvement Scotland, please visit our website (www.healthcareimprovementscotland.org). 2 Background In July 2008, we were given responsibility to take forward quality improvement of endoscopy services and to implement and roll out a programme of pre-assessment of endoscopy units in NHSScotland with effect from February 2010. There are two elements of the work involved in undertaking these assessments: the Global Rating Scale (GRS), and Pre-Joint Advisory Group (JAG) Accreditation System visits. As part of the pre-jag Accreditation System, we visited all endoscopy units within NHSScotland between 2011 and 2012. Local reports for each unit and a national overview report, A look inside Scotland s Endoscopy Services, are available on our website. Global Rating Scale The Global Rating Scale (GRS) was introduced to support NHS boards in redesigning and improving their endoscopy services. The GRS is a web-based self-assessment tool that NHS boards can use to assess how well they provide a person-centred service for endoscopy. Its principal purpose is to help drive up the quality of patient care across a range of areas. This tool, originally developed and implemented in England, has now been widely adopted throughout Scotland by all NHS boards. NHS boards participate in the twice yearly national census, in April and October. This report presents the results of the last four censuses. The results are described in four domains: Clinical Quality (six items) Quality of Patient Experience (six items) Workforce (five items), and Training (four items). 4
Every item is scored in four levels with Level D as a minimum acceptable level and Level A as excellent. Units scoring Level A or Level B across all domains are said to deliver excellent quality. Contacts For more information about this report, contact: Neil Perkins (Information Services Division) 0131 275 6684 or neil.perkins1@nhs.net For more information about the GRS in Scotland, contact: Anne Hanley (Healthcare Improvement Scotland) 0131 623 4313 or annehanley@nhs.net 3 Participating units 2 of the 2 units completed the census 1 of the 2 units completing the census provide training Dumfries and Galloway Royal Infirmary Galloway Community Hospital No training provided The census was opened up for a second round following an error with the JAG UK website. The error relates to the Workforce domain for the item Skill mix review and recruitment. Galloway Community Hospital did not complete the second round of the census within the timeframe and therefore could only achieve a maximum score of B for this item. 5
4 Data Clinical Quality (Number of sites achieving levels) 6
Quality of Patient Experience (Number of sites achieving levels) 7
Workforce (Number of sites achieving levels) 8
Training (Number of sites achieving levels) 9
www.healthcareimprovementscotland.org The Healthcare Environment Inspectorate, the Scottish Health Council, the Scottish Health Technologies Group and the Scottish Intercollegiate Guidelines Network (SIGN) are part of our organisation.