Reporting Problems Authorized Official Role U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 1 Creating problem cases from the Authorized Official Role
Preparing to Submit a Problem Case U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 2 The Authorized Official role allows a user to access a Soldier s record, view the Soldier s documents, and report issues with the Soldier s record. The AO role is defined by access rules to allow visibility to specific Soldier records and documents. Reference the documents in the Soldier s record: No more than 5 problems per case per Soldier. If you have more than 5 problems to report for the SM, create a new case and follow the steps in the subsequent slides.
Do s and Don'ts U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 3 Do be specific in your description of the problem. Do keep track of the problem case number for future reference. Do submit a problem case for document(s) not belonging to Soldier, duplicates, or inverted images. Do not submit a problem case for missing or illegible documents. iperms does not have the ability to reproduce missing or illegible documents. Do not submit problem cases for technical issues. Start with your local help desk and let them determine if the issue needs to be elevated to (502) 613-9990 (Option #3). Do not submit problem cases for Soldiers reviewing records for DA board purposes, contact (502) 613-9990 (Option #2) usarmy.knox.hrc.mbx.iperms-board-support@mail.mil
Identify Problem in Soldier s Record U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 4
Problem Case Pre-Generated Info U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 5 Place cursor after SSN/Name and press enter to move Document to next line. Place cursor after SSN/Name and press enter to move Document to next line.
Required Information (Document) U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 6 Place cursor after document name and press enter to move date to next line. Add Effective date.
Required Information (Effective date) U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 7 Add Effective date in front of true date.
Required Information (Action Requested) U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 8 Add Action Requested and provide explanation of desired action.
Required Information (Justification) U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 9 Add Justification and provide a justification for action requested.
Final Product U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 10 Problem case 18095 was successfully added to the AA queue.
Points of Contact U.S. Army Human Resources Command Total Army-Total Victory //UNCLASSIFIED// PED LEVEL 2 POC: Ms. Marlene Rogers, (502) 613-9990 as of 1 August 2017 11 iperms Access iperms questions related to iperms access usarmy.knox.hrc.mbx.iperms-accounts@mail.mil 502-613-9990 (Option #3) or DSN: 983-9990 Record Support iperms questions related to Army Centralized/TPU Selection Boards usarmy.knox.hrc.mbx.iperms-board-support@mail.mil 502-613-9990 (Option #2) or DSN: 983-9990 Record Maintenance and Updates iperms non-board related record issues usarmy.knox.hrc.mbx.perms-records@mail.mil 502-613-9990 (Option #1) or DSN: 983-9990 OCONUS dial 312 (Conus Code) and DSN For up to date information go to: https://www.hrc.army.mil/content/10742