Responding to the human factor in the world of work. FUSD/JHMB Employee Assistance Program Employee Benefits Workshop May 27, 2015 Claremont EAP 800-834-3773 www.claremonteap.com
What is an EAP? A proactive problem-solving resource that provides: Assistance with a wide variety of personal concerns An easy way to get help before an issue turns into a bigger problem A positive resource that we all may need to use from time to time 2
Claremont EAP The Basics Eligibility: All employees/retirees covered by the health plan and their eligible dependents. Access: All care should be pre-authorized by calling Claremont at: 800-834-3773 Hours: 8:00 AM to 5:00 PM, Monday through Friday, PST for routine cases Master s level counselors available 24 hours a day, 7 days a week for urgent situations 3
Claremont EAP Services Counseling Legal Consultation Financial Services Work/Life Referrals Critical Incident Stress Debriefings Lunch and Learns Claremont Personal Advantage Website 4
Counseling 5 visits per family member per incident Help with problems including: Marital/family/relationship issues Emotional issues like stress, anxiety, depression, grief Work concerns Substance Abuse Panel of licensed clinicians in private practice Day and evening appointments available Referrals to specialist close to work or home 5
Claremont/Avante Integration Claremont focuses on short term counseling and covers first 5 visits Avante is FUSD s Managed Mental Healthcare provider and handles ongoing counseling visits, facility-based care, psychiatric medications, substance abuse treatment Claremont works closely with Avante staff to coordinate care Network match allows seamless transition from EAP to Mental Health services Not sure who to call? Call Claremont first 800-834- 3773 6
Confidentiality Confidentiality is vital to effectiveness No information disclosed without signed written consent Legal exceptions to confidentiality: Suspected child or elder abuse Danger to oneself Threats of violence 7
Legal Advice One consultation per issue, 25% discount Divorce, child custody Car accidents Real estate issues Estate planning (Free Simple Will Kits) Exclusion Employment law 8
Financial Concerns More than half of all workers surveyed say they manage their finances by living paycheck to paycheck. 69% of workers are extremely or very concerned about making ends meet. - MetLife s Employee Benefits Trend Study Financial stress has a direct impact on worker productivity, morale, and well-being 9
Financial Consultation Budgeting Debt management Financial planning Tax questions First-time home buyer program Free credit report with the score and consultation Identity theft program 10
Work/Life Referrals Nationwide referrals and consultations: Child/elder care School/college assistance Adoption assistance Convenience referrals Wellness referrals Clients provided with report of local services that address specific needs Qualified referrals, not recommendations 11
FAQ s Can my 16 year old call herself for a counseling referral? I understand you provide a free simple will, how about a living trust? What if I need more than the 5 visits provided by EAP? Should I call Avante or Claremont first? How can I schedule an orientation for the staff at my school? Who is eligible for EAP? 12
New Programs Counseling available via video conferencing HIPAA compliant video platform Can be done on a tablet or computer with camera and microphone Provides a more convenient way to access counseling Webinars via Claremont Personal Advantage Website 13
Why Not Call? Free! Confidential No paperwork or claims Experienced, friendly intake staff Commitment to do whatever it takes to meet your needs 800-834-3773 14