The 2006 Asia-Pacific Outsourcing, Offshoring and Shared Services Conference: Corporate Transformation through Multi-Sourcing Strategies November 8-9, 2006 Post-Conference Workshop: Successful Multisourcing November 9, 2006 Shangri-La Hotel, Singapore Sponsored by: Dear Colleague: The world of Outsourcing, Offshoring and Shared Services has changed considerably in the past five years. While cost savings are still an important objective of any Outsourcing or Offshoring project, corporations are now looking at how Outsourcing, Offshoring and Shared Services Centers can help in the strategic transformation of their companies. Indeed, many organizations have already created senior management positions to oversee and guide these transformations. As these management tools become more widespread, corporations in the Asia- Pacific region, both multinationals and local players, are looking at the changing landscape of providers and destinations in order to maximize cost savings, realize quality improvements, and open new markets. Presented with assistance from: has closely followed these developments in the Outsourcing, Offshoring and Shared Services fields and has committed major resources over the past two years. The Board s four-part research report Thinking Offshoring Through: A Framework for Decision Makers is available to members at the members-only website. The Strategic Outsourcing Conference in New York is now in its tenth year and has received critical acclaim. And this year s Asia-Pacific Conference in the magnificent Shangri-La hotel brings together experts from the provider and enabler sides as well as practitioners from businesses around the world. The focus will be on how Corporate Transformation can be accomplished through Outsourcing, Offshoring and Shared Services in the Asia Pacific region. You cannot afford to miss this notable conference, both for its content and for the networking opportunities it creates. I look forward to welcoming you in Singapore on November 8! Sincerely, Ton Heijmen
2006 Asia-Pacific Outsourcing, Offshoring and Shared Services Conference Who should attend? This event is specifically designed for senior executives concerned with sourcing strategies in Asia-Pacific and globally, who wish to actively join in discussion with colleagues on current issues related to Outsourcing, Offshoring and Shared services. Attendees include CEOs and Managing Directors, CFOs, CIOs and heads of Outsourcing, Shared Services and Strategic Planning. All Conference Board events feature content experts and high-level case studies. We aim for quality in our participants as well as in our programs, and our conferences are generally more intimate, with more seniorlevel participants, than others in the region. The opportunity to gain quality information that can be applied directly to one s position is one reason why many of our attendees return every year. Wednesday, November 8 8:00 8:45 am Optional Breakfast Session New to Shared Services or Outsourcing? Join us for an introduction to the arena, including common models and approaches for companies developing a strategy. Seats are limited for this complimentary breakfast and registration is required please see registration form. 8:00 8:55 am Registration 8:55 9:00 am Welcome and Introduction Ton Heijmen, Conference Program Director and Senior Advisor to for Outsourcing and Offshoring 9:00 9:45 am Global Multisourcing: Achieving Competitive Advantage through an Integrated Sourcing Strategy Lessons from Experience Today s premier companies are achieving corporate transformation through integrated global sourcing strategies creating sustainable competitive cost structures, superior customer service, and entry to new markets. This session will study this brave new world of multisourcing strategies. Michael Ettling, Senior Vice President, Unisys Asia-Pacific 9:45 10:30 am CSS-Vital.org: Singapore s Public Sector's Best-Sourcing Experience Singapore's Centre for Shared Services Vital.org provides human resource and finance services for the public sector. CSS has set its vision to be the vital partner of high-performing organizations. In this session we will share in Vital.org's journey from inception to launch, and a look at what and how it aims to give its public sector partners the peace-of-mind to focus on their core priorities Wong Wai Mun, Director (Operations), Centre for Shared Services Vital.org 10:30 10:45 am Networking break 10:45 11:30 am Transforming an Industry: Perspectives on the Impact of Sourcing Decisions on Financial Services in Asia-Pacific Cormac Kelly, Managing Director, Head of Global Transaction Services Operations, DBS Bank, Singapore 11:30 12:00 noon Facilitated discussion with morning speakers and participants Facilitator: Ton Heijmen 12:00 1:15 pm Lunch Moving From Cost to Value: The Next Breakthrough Both Shared Services and BPO providers have articulated a strong need for moving from cost-based discussions to one of 'value.' Learn how to measure value through the Value Contribution Index VCIsm, and then how to manage value, benefiting both your enterprise and leveraged service delivery organization. Leland Forst, Founding Chairman and CEO, The Amherst Group To register today, contact our Conference Administrator (852) 2804 1026 x register.ap@conference-board.org
2006 Asia-Pacific Outsourcing, Offshoring and Shared Services Conference Advisory Board Andrew Crow Vice President & CIO Asia-Pacific Philips Electronics (S) Pte. Ltd. Michael Ettling Senior Vice President Unisys Asia-Pacific Arno Franz Partner and Managing Director Asia-Pacific TPI Cormac Kelly Managing Director Head of Global Transaction Services Operations DBS Bank Singapore Vivienne MacCarthy Shared Business Services Manager Cadbury Schweppes Pty Ltd Ricardo Manotoc General Manager Henkel Financial Services SEA Co. Ltd. J.P. Orbeta Managing Director Strategic Human Resources Ayala Corporation Kim Smit General Manager Shell Shared Service Centre Kuala Lumpur Sdn Bhd Wednesday, November 8 1:15 2:30 pm From Shared Services to Multisourcing: The Fonterra Case Study This case study will examine dairy exporter Fonterra's journey towards Shared Services, the drivers, the results, the motivators for third party outsourcing, and the company s evolution towards a more multisourced environment. David Hazlehurst, Director, Fonterra Business Services Arno Franz, Partner and Managing Director, Asia-Pacific, TPI 2:30 3:15 pm Negotiating the Optimal Service Agreement: Key Business and Legal Issues Outsourcing agreements must do more than conventional service agreements that allocate liability. The agreement is vital to ensuring that the customer s and the supplier s interests remain aligned over time. This session will discuss alternative procedural devices and provisions that allocate the cost of change while supporting alignment. Daniel Mummery, Senior Partner, Latham & Watkins, USA 3:15 3:30 pm Networking break 3:30 4:15 pm HR Strategy for Shared Services: Creative Approaches to the Employee Value Proposition The clustering of many Shared Service and BPO operations has created a fierce talent war. Although some work is moving up the value chain, much remains monotonous and with few opportunities for advancement. We learn how Shell is applying a range of new approaches to increase employee satisfaction and reduce turnover. Kim Smit, General Manager, Shell Shared Service Centre Kuala Lumpur Sdn Bhd 4:15 5:00 pm Trends and Issues: Finance and Accounting as the Key Driver of Larger Shared Services and BPO Strategies Finance and Accounting outsourcing will continue to be a hot trend, with heavy concentrations of new players in retail & CPG, telecommunications and government. What are the top issues to consider with F&A outsourcing? How do you evaluate strategies, assess performance and set expectations? Ricardo Manotoc, General Manager, Henkel Financial Services SEA Co. Ltd. 5:00 5:15 pm Q&A, adjournment
2006 Asia-Pacific Outsourcing, Offshoring and Shared Services Conference What business leaders say about Conference Board events provides a world-class forum for business leaders to discuss new trends and burning issues. Nandan M. Nilekani Chief Executive Officer, Infosys Good speakers, good programs, but most importantly good networking. You are with colleagues with whom you share a host of common problems, and it is valuable to be able to discuss and draw upon the experiences of others who face similar issues. Donald G. Kempf, Jr. Executive VP, Chief Legal Officer and Secretary, Morgan Stanley Thursday, November 9 8:30 9:00 am Light breakfast 9:00 9:45 am Understand the Changing Offshoring Landscape and Root Out Underperformance Recent Conference Board research details how a comprehensive decision making framework can prevent disappointing offshoring results. Focusing on the changing landscape of providers and destinations, this session will discuss the findings from and work from Duke University to draw important implications. Ton Heijmen, Senior Advisor for Outsourcing and Offshoring, 9:45 10:45 am The Next Wave of Value Creation: Beyond Labor Arbitrage This session examines the 'supply side' of global offshoring, focusing on emerging labor pools and how companies should think about their global offshoring strategy. We also investigate the next wave of value creation from offshoring, beyond pure labor arbitrage opportunities, with practical examples. Gerrit Anderson, Partner, McKinsey & Company 10:45 11:00 am Networking break 11:00 12:00 noon Managing and Monitoring Transformational Change: The Key to Implementing a Global Multisourcing Strategy The future of shared services and business process outsourcing is complex, multicultural and geographically dispersed. It requires technical and financial expertise as well as project management, HR management and high-level negotiating skills. How are today s most advanced globally multisourced operations succeeding in this environment? Venkatesh Roddam, Chief Executive Officer, Nipuna 12:00 12:15 pm Summary and Close 12:15 1:30 pm Lunch 1:30 3:30 pm Optional Workshop: Succeeding in a Multisource Environment Building on original research and the real-life global experience of Unisys, this workshop will cover: Transparency as the pre-requisite of effective multi-source management How to select multi-source service providers Agreeing the responsibilities of multiple service providers Managing successfully by measuring and targeting areas for improvement Responding quickly to changing business requirements Using visibility as a basis for rationalisation and consolidation Real-life improvements to the service provision of a 'back-office' utility Unisys Asia-Pacific To register online, visit our website www.conference-board.org/apsharedservices.htm
About the Conference Board is the world s leading business membership organization, with a global network of nearly 2,000 enterprises in 61 countries. Our mission is to create and disseminate knowledge about management and the marketplace, helping businesses to strengthen their performance and better serve society. Working as a global independent organization in the public interest, holds conferences and briefings, makes forecasts and assesses trends, publishes information and analysis, and brings executives together to learn from one another. Membership of is a proven way to deepen your own professional practice and tap into colleagues expertise for the benefit of your organization. If you are new to Asia-Pacific, or are handling broad responsibilities in this demanding region, our programs offer you efficient and cost-effective ways for you to get ahead of the curve. No matter what your challenge is, a Conference Board colleague is probably facing a similar issue and can offer you the guidance and advice you need to form your own opinion. Why Our Conferences Are Different brings senior executives from Asia-Pacific and around the world together to share experiences and increase knowledge. These practitioners rely on Conference Board events as their trusted source for the most valuable, most practical and most timely ideas in their functional area. They network with speakers and peers, exchange a wealth of knowledge and learn from actual business implementations. Our focus on actual experience presented by senior executives from major organizations, along with a superior level of peer networking, are the distinguishing features of Conference Board events. To register online, visit our website www.conference-board.org/apsharedservices.htm
Registration Form Online www.conference-board.org/apsharedservices.htm By Phone Call our Conference Administrator at (852) 2804 1026 9 am to 6 pm Hong Kong time Monday through Friday By E-mail By Fax By Mail Contact our Conference Administrator by e-mail at register.ap@conference-board.org Complete the registration form and fax to: (852) 2869 1403 Complete the registration form and mail to: 22/F, Shun Ho Tower 24-30 Ice House Street Central, Hong Kong Team Discounts per person For a team of two or more registering from the same company at the same time, take another $100 off each person s registration. Cancellation Policy Full refund until three weeks before the meeting. $250 administration fee up to two weeks before the meeting. No refund later than two weeks before the meeting. Confirmed registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. Hotel Accommodations Fees do not include hotel accommodations. For reservations, please contact the hotel directly. The Shangri-La 22 Orange Grove Road, Singapore 258350 Tel : (65) 6737 3644 Fax : (65) 6737 3257 / 6733 1029 Email : sls@shangri-la.com The 2006 Asia-Pacific Outsourcing, Offshoring and Shared Services Conference: Corporate Transformation through Multi-Sourcing Strategies November 8-9, 2006 Post-Conference Workshop: Succeeding in a Multisource Environment The Shangri-La Orange Grove Road Singapore Please type or attach a business card; for additional registrants, duplicate this form. Name Job/Title Functional Area Company Address Registration Fees payable in advance Full Conference Package Conference and one Post-Conference Workshop Associate Members of US$ 1,440 Non-Associate Members US$ 1,710 Conference only Associate Members of US$ 1,250 Non-Associate Members US$ 1,450 Optional Post-Conference Workshop only Associate Members of US$ 350 Non-Associate Members US$ 450 I will attend the optional breakfast session on November 8 Payment Check payable to for $ Note: Please ensure your check is drawn on a US bank. Charge to my: American Express Discover MasterCard Visa Acct. No. Signature Exp. Date Date City State Zip Tel ( ) Fax ( ) E-mail Bank transfer in US$ to: Chase, 850 Third Avenue, New York, NY 10022, USA Account No. 110-0-40054; ABA Routing No. 0210-00021 (Please include your name and meeting No. 5040-07) Please send me more information on Conference Board events How do you wish to receive future conference promotions? Mail Fax E-mail (Do not send this form to confirm telephone registration.) Agenda Code: AP OOSS 2006 PDF AP OOSS 2006 MA1 AP OOSS 2006 MA2 AP OOSS 2006 MA3 and the torch logo are registered trademarks of, Inc. Program subject to change. October 2006 Unconditional Guarantee For more than 90 years, has been providing senior executives worldwide with opportunities to share practical business experience. If for any reason you are not satisfied with this conference, please let us know. We will immediately credit your attendance to another conference of your choice, or, if you prefer, promptly refund 100% of your registration fee.