Annual residents survey 2016 (NZCPM ) Re p o r t J u n e 2 0 1 6
Introduction, Objectives and Methodology Page 2 Introduction: The Community Perceptions Monitor Study measures the perceptions of residents regarding various aspects of services that Council provides. The results of this study feed into the Tauranga City Council Long Term Plan process and allow Council staff to assess the performance of the Council against a set of pre-determined actions and performance levels. To this end, Key Research has undertaken the annual Community Perceptions Study from 2006 to 2016 to gauge residents perceptions of a number of Council services and initiatives. Research Objectives: To determine residents satisfaction with various Council services and facilities. To determine residents perceptions about aspects of living, working and playing in Tauranga. To identify progress towards Key Performance Indicators (KPIs) in Council s Annual Report. To assess trends in perceptions and satisfaction through comparisons with previous survey results. Methodology: The study consisted of 451 telephone interviews with residents in the Tauranga City Council area. Quotas were applied according to age, gender and ward, to ensure that a representative sample of Tauranga City s population was achieved. The data was weighted to account for variances in the achieved quotas and to ensure that the sample reflects the population profile achieved. Interviewing took place in two waves between 22 nd January to 14 th March 2016 and 9 th May to 8 th June 2016. The overall results have a margin of error of +/- 4.6% at the 95% confidence level. Some historical satisfaction percentages may differ by +/- one percentage point between the Dashboard and the main body due to rounding. Rating scale: In 2016 a 10 point rating scale replaced the previously used 5 point scale. The relationship between the two scales that allows for comparison was determined using statistical analysis.
Key Findings 1 2 3 4 5 6 Tauranga residents are mostly satisfied with the various services, infrastructure and facilities that are provided and maintained by their City Council. At an aggregate level, 75% of residents are either satisfied or very satisfied (%7-10), an increase from 67% in 2015 While satisfaction with services and facilities is high, residents are not recognising that annual property rates represent value for money and have only a moderate view of the council s reputation. Value for money and reputation have high impact on overall perceptions and demonstrating value and enhancing reputation has potential to further improve overall perceptions The level of safety when cycling on the roads or cycle ways in Tauranga has a high impact and low satisfaction score, and with the number of residents who cycle in Tauranga increasing to its highest level over the last 10 year period of surveying, this represents another good opportunity for improvement The Historic Village performance with 4 of residents being satisfied is being driven by a high number of don t know responses (25%), and the high impact that influences the overall perceptions relating to public facilities indicates that residents would most value improvements in this area There has been a significant decrease in the number of residents satisfied with the number of events in Tauranga (58%) compared to the previous year (73%) with three in ten residents being neither satisfied or dissatisfied While not specifically identified as a high priority, there is some evidence to suggest that residents would value improvements to city cemeteries, especially by those residents in the Mt Maunganui - Papamoa area Page 3
Dashboard Page 4 Trends in satisfaction % point increase / decrease (2015-16) Percentage of respondents satisfied, or very satisfied 2016* 2015 2014 2013 2012 2011 2010 2009 2008 2007 Q39 Overall, Tauranga City Council in general 8% 75% 67% 65% 56% - - - - - - Q22 That boat ramps and associated parking is available 5% 83% 78% 84% 85% 83% 76% - - - - Q30 What happens on rubbish collection day 3% 89% 86% 84% 88% 87% 86% 79% 73% 68% 62% Q27D The levels of safety when cycling on roads or cycleways in Tauranga City 3% 42% 39% 48% 46% 42% 42% 44% 49% 23% 18% Q23 The look and feel of cemeteries in Tauranga 3% 59% 56% 6 55% 64% 54% - - - - Q14A The opening hours of libraries in Tauranga 2% 86% 84% 83% 85% 86% 87% 84% 87% 89% 86% Q31 The management of loose litter and litter bins in parks and streets 0% 73% 73% 69% 66% 75% 65% 62% 66% 69% 56% Q14C The range of formats available in the library collection - 83% 84% 82% 83% 8 76% 75% 70% 82% 73% Q14B The range of titles that are available in the library collection -3% 87% 90% 84% 84% 88% 84% 82% 83% 82% 79% Q27C The levels of safety when walking on footpaths in Tauranga -6% 82% 88% 83% 84% 82% 8 82% 83% 58% 60% Q27B The levels of safety when driving on the roads in Tauranga -6% 70% 76% 74% 66% 74% 73% 73% 66% 48% 40% Q20 Tauranga has enough parks or green spaces -10% 76% 86% 76% 77% 74% 80% 74% 78% 69% 63% Q21 The quality of local playgrounds -10% 79% 89% 88% 82% 82% 78% 83% 77% 78% 65% Q17 The quality of drinking water in Tauranga -10% 74% 84% 86% 75% 75% 76% 77% 77% 60% 6 Q38 Ability to contact Council when and how you want -1 69% 80% 83% 77% 74% 67% 7 75% 52% 55% Q9 The number of events in Tauranga City -15% 58% 73% 66% 7 68% 64% 7 70% 53% 52% *In 2016 a 10 point rating scale replaced the previously used 5 point scale
* In 2016 a 10 point rating scale replaced the previously used 5 point scale ** Represents number of respondents who disagree with the statement since this is a better indication of respondents satisfaction in this area. I.e. the higher the number who disagree, the more positive the outcome. Tauranga City Council Dashboard Trends in agreement % point increase / decrease (2015- Percentage of respondents who agree 2016* 2015 2014 16) Q44A Your local neighbourhood is free of crime after dark 6% 58% 52% 52% Q16 Your home and business building are sufficient protection from flooding 2% 74% 72% 78% Q10B Commercial and cultural heart of the WBOP area -3% 63% 66% 67% Q10C Tauranga is a quality destination for visitors and businesses -6% 77% 83% 79% Q10A Culturally rich and diverse art scene in Tauranga city -15% 42% 57% 57% Q44D Noise pollution had been an issue over past 12 months** -23% 36% 59% 34% Q44B Freedom camping had been an issue over past 12 months** 26% Q44C Homelessness had been an issue over past 12 months** 13% Page 5 Trends in safety Percentage of respondents who feel safe % point increase / decrease (2015-16) 2016* 2015 2014 Q43 In the city centre during the night 5% 48% 43% 48% Q42 In the city centre during the day - 9 92% 93% Q40 Trend in perceived requirement for self-reliance % point increase / decrease (2015-16) Percentage of respondents saying not at all or somewhat self-reliant 2016* 2015 2014 The level of perceived requirement for self-reliance in event of major civil defence emergency 2% 87% 85% 83%
Overall Council Performance
Q39 Council Performance Page 7 Overall, how would you rate your level of satisfaction with Tauranga City Council in general? Very satisfied 12% 9% 8% Satisfied 75% 67% 65% Neither 63% 58% 57% Dissatisfied Very dissatisfied Mean rating 18% 9% 5% 7% 2% 3% 7.1 (max 10) 24% 3.67 (max 5) 22% 2016 2015 2014 3.58 (max 5) n=451 n=402 n=400 Overall satisfaction with Tauranga City Council in general (75%) has increased compared to 2015 (67%) and 2014 (65%) In 2016 a 10 point rating scale replaced the previously used 5 point scale
Drivers of Overall Satisfaction Image credit: Facebook/Littlebigmarkets
Q5 Reputation benchmarks Tauranga City Council has an acceptable reputation benchmark of 70 being well within the defined range of between 60 to 79 Page 9 70 75 71 63 Key: >80 Excellent reputation 60-79 Acceptable reputation <60 Poor reputation 150 Maximum score All residents Mt Maunganui - Papamoa Te Papa - Welcome Bay Otumoetai - Bethlehem NOTES: 1. Q5: Thinking about Tauranga City Council in terms of the leadership they provide for the city, the trust that you have in Council, their financial management and quality of services they provide, how would you rate the Council for its overall REPUTATION? 2. The benchmark is calculated by re-scaling the overall reputation measure to a new scale between -50 and +150 to improve granularity for the purpose of benchmarking 3. Sample n=451
Driver analysis: Overall performance Page 10 The overall performance evaluation is most strongly influenced by reputation and value for money, more so than the various services, infrastructure and facilities provided Impact Impact 33% Reputation 2 76% Public facilities Level of impact derived through statistical modelling 55% 8% Water management 65% 10% Outdoor spaces Overall performance 28% Core Service Deliverables 83% 75% 79% 3 Roading / footpaths 76% Satisfaction % scoring 7-10 representing somewhat to very satisfied 39% Value for money 3 75% Waste management 59% NOTES: 1. Sample: n=451
Driver analysis: Overall level drivers Page 11 Perceptions of image and reputation have a one third influence on overall perceptions of Council and as the evaluation is lowest, focus in this area represents an opportunity for Council Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Overall satisfaction with Council's performance 75% 76% 74% 78% Reputation 33% 55% 58% 50% 58% Core Service Deliverables 28% 79% 8 76% 79% Value for money 39% 59% 56% 55% 67% Reputation has a notable impact on overall perceptions of Council and as the evaluation on this measure is low, Council should focus on this area since this represents a good opportunity to further improve overall perceptions, in conjunction with value for money NOTES: 1. Sample: n=451 2. Q5: Thinking about Tauranga City Council in terms of the leadership they provide for the city, the trust that you have in Council, their financial management and quality of services they provide, how would you rate the Council for its overall REPUTATION? 3. Q33: Thinking about all the areas we have talks about - the facilities, outdoor spaces, roading, waste management, how would you rate Tauranga City Council for its overall CORE SERVICE DELIVERABLES? 4. Q36: Thinking about everything Tauranga City Council has done over the last 12 months and what you have experienced of its services and facilities. How satisfied are you that your rates provide VALUE FOR MONEY? 5. Q39: OVERALL, considering everything we have discussed, how would you rate your level of satisfaction with Tauranga City Council in general?
Driver analysis: Core Service Deliverables Page 12 Performance is strong across all aspects of services and facilities apart from water management which has a low impact, and as such further improvements in this area will have a lesser impact in terms of the overall evaluation Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Overall: Core Service Deliverables 28% 79% 8 76% 79% Public facilities 2 76% 77% 80% 73% Water management 8% 65% 67% 67% 6 Outdoor spaces 10% 83% 84% 80% 84% Roading / footpaths 3 76% 75% 69% 82% Waste management 3 75% 79% 78% 66% NOTES: 1. Sample: n=451 2. Q33: Thinking about all the areas we have talks about - the facilities, outdoor spaces, roading, waste management, how would you rate Tauranga City Council for its overall CORE SERVICE DELIVERABLES? 3. Q15: Thinking about the FACILITIES just discussed, The Historic Village, libraries, community centres, sports facilities, Community & Arts Centre, how would you rate the Council for the FACILITIES provided? 4. Q19: Thinking about WATER management for flooding, stormwater and drinking water, how would you rate Council overall for WATER management? 5. Q25: Thinking about all these OUTDOOR SPACES - the parks, playgrounds, boat ramps and cemeteries, how would you rate Tauranga City Council for its overall management of OUTDOOR SPACES? 6. Q29: Thinking about the ROADING, FOOTPATHS and CYCLE PATHS, how would you rate Tauranga City Council overall? 7. Q32: Thinking about rubbish collection and litter bins, how would you rate Tauranga City Council for its overall WASTE MANAGEMENT?
Public facilities Driver analysis: Public facilities Page 13 Although only four in ten of all residents (4) are satisfied with the Historic Village, there appears to be a lack of awareness driven by a quarter (25%) of residents who provided a don t know response and the high impact indicates an area where improvements would be most valued Impact 2 Performance (% scoring 7-10) 76% Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem 77% 80% 73% The Historic Village 2 4 39% 46% 40% Tauranga Art Gallery 9% 40% 39% 38% 45% Baycourt Community & Arts Centre 12% 48% 44% 49% 52% Number of events 13% 58% 62% 47% 64% Council-provided swimming pools 4% 60% 73% 50% 54% Council-provided indoor sports facilities 4% 53% 57% 49% 56% Council-provided community centres/ halls 10% 44% 55% 38% 4 Community-share indoor sports facilities 0% 4 4 39% 42% Library opening hours 0% 86% 89% 86% 85% Range of titles available at the library 0% 87% 87% 84% 89% Range of formats available at the library 26% 83% 84% 76% 88% NOTES: 1. Total sample: n=451 2. Q15: Thinking about the FACILITIES just discussed, The Historic Village, libraries, community centres, sports facilities, Community & Arts Centre, how would you rate the Council for the FACILITIES provided? 3. Q7: Using a scale of 1-10 where 1 is very dissatisfied and 10 is very satisfied, how would you rate your satisfaction with the? 4. Q9: How satisfied are you with the number of events in Tauranga? 5. Q12: Using our 1-10 scale, how would you rate your satisfaction with the? 6. Q14: Thinking about the Tauranga libraries, how would you rate your satisfaction with the?; n=309
Driver analysis: Water management Page 14 Although protection from flooding has a slightly higher impact compared to the quality of drinking water, as the performance is similar and the overall impact of water management is low, the strategy is one of maintenance Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai Bethlehem Water management 8% 65% 67% 67% 6 Protection from flooding 54% 74% 66% 85% 7 Quality of drinking water 46% 74% 72% 77% 75% NOTES: 1. Total sample: n=451 2. Q19: Thinking about WATER management for flooding, stormwater and drinking water, how would you rate Council overall for WATER management? 3. Q16: How much do you agree that your home, and/or business buildings is adequately protected from flooding? 4. Q17: How satisfied are you with the quality (taste, colour, odour) of drinking water in Tauranga?
Driver analysis: Outdoor spaces Page 15 The look and feel of cemeteries has a high impact on outdoor spaces overall and as performance is relatively low, especially in the Mt Maunganui-Papamoa area, this represents a good opportunity for improvement Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Outdoor spaces 10% 83% 84% 80% 84% Enough parks or green space 2 76% 74% 78% 77% Quality of the playground 12% 79% 80% 79% 79% Boat ramps and associated parking 20% 83% 80% 83% 85% Cemeteries 46% 59% 49% 63% 64% NOTES: 1. Total sample: n=451 2. Q25: Thinking about all these OUTDOOR SPACES - the parks, playgrounds, boat ramps and cemeteries, how would you rate Tauranga City Council for its overall management of OUTDOOR SPACES? 3. Q20: How satisfied are you that Tauranga has enough parks or green space? 4. Q21a: How satisfied are you with the quality of the playground?; n=326 5. Q22a: How satisfied are you that the boat ramps and associated parking in Tauranga are accessible?; n=113 6. Q23: How satisfied are you with the look and feel of cemeteries in Tauranga?
Driver analysis: Roading / footpaths / cycling Page 16 The level of safety when cycling on the roads or cycle ways has a reasonable impact on roads and footpaths overall and as performance is low (42%) this represents a good opportunity for improvement Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Roading / footpaths / cycling 3 76% 75% 69% 82% General cleanliness of the footpaths 15% 82% 79% 8 84% Level of safety when driving on the roads 29% 70% 73% 7 65% Level of safety when walking on the footpaths 23% 82% 83% 79% 83% Level of safety when cycling on roads or cycle ways 32% 42% 5 36% 40% NOTES: 1. Total sample: n=451 2. Q29: Thinking about the ROADING, FOOTPATHS and CYCLE PATHS, how would you rate Tauranga City Council overall? 3. Q27: Now thinking about the roads, footpaths and cycle ways in Tauranga, how would you rate your satisfaction with the?
Driver analysis: Waste management Page 17 Management of street litter and litter bins in parks and streets has a slightly higher impact and lower performance compared to what happens on rubbish collection day and the state of the street afterwards Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Waste management 3 75% 79% 78% 66% Rubbish collection day and the state of the street afterwards 40% 89% 90% 89% 86% Management of street litter and litter bins in our parks and streets 60% 73% 76% 74% 68% NOTES: 1. Total sample: n=451 2. Q32: Thinking about rubbish collection and litter bins, how would you rate Tauranga City Council for its overall WASTE MANAGEMENT? 3. Q30: How satisfied are you with what happens on rubbish collection day in your area, including all collections on that day and the state of the street afterwards? 4. Q31: How satisfied are you with the management of street litter and litter bins in our parks and streets?
Driver analysis: Rates and value Page 18 Annual property rates being considered fair and reasonable has the most impact on overall value perceptions and with low performance represents one of the best opportunity to lift overall performance Impact Performance (% scoring 7-10) Mt Maunganui - Papamoa Te Papa Welcome Bay Otumoetai - Bethlehem Overall value for money 39% 59% 56% 55% 67% Annual property rates are fair & reasonable 49% 48% 52% 48% 45% Water rates are fair & reasonable 24% 55% 57% 49% 57% Invoicing is clear & correct 8% 77% 77% 77% 77% Payment arrangements are fair & reasonable 18% 82% 83% 84% 79% Annual property rates being fair and reasonable has a large impact on perceptions of overall value for money and the performance score is low (48%) indicating an area of improvement opportunity NOTES: 1. Total sample: n=451 2. Q36: Thinking about everything Tauranga City Council has done over the last 12 months and what you have experienced of its services and facilities. How satisfied are you that your rates provide value for money? 3. Q35: Using a scale of 1-10 where 1 is strong disagree and 10 is strongly agree, how much do you agree with the following statements?
CORE DELIVERABLES Facilities Image credit: Facebook/Littlebigmarkets
Q6 & 7 The Historic Village on 17 th Avenue Page 20 Have you visited the Historic Village on 17 th Ave in the last year? How would you rate your satisfaction with the Historic Village on 17 th Ave? Very satisfied 8% Yes 44% Satisfied 33% 4 Neither Dissatisfied 26% No 56% Very dissatisfied 6% 2% 25% n= 418 Mean rating (max 10) 6.6 Less than half the respondents (44%) have visited the Historic Village on 17 th Avenue in the last year with just over four in ten (4) of all residents being satisfied n= 418
Q6 & 7 Tauranga Art Gallery Page 21 Have you visited the Tauranga Art Gallery in the last year? How would you rate your satisfaction with the Tauranga Art Gallery? 35% Very satisfied 14% Yes Satisfied 26% 40% Neither 12% Dissatisfied 4% 2% No 65% Very dissatisfied 42% n= 418 Mean rating (max 10) 7.1 Almost two thirds (65%) of residents have not visited the Tauranga Art Gallery in the last year with four in ten (40%) of all residents being satisfied n= 418
Q6 & 7 Baycourt Community & Arts Centre Page 22 Have you visited the Baycourt Community & Arts Centre in the last year? How would you rate your satisfaction with the Baycourt Community & Arts Centre? 36% Very satisfied 1 Yes Satisfied 37% 48% Neither Dissatisfied 10% 3% No 64% Very dissatisfied 38% n= 451 Mean rating (max 10) 7.2 Just over one third of the respondents (36%) have visited the Baycourt Community & Arts Centre in the last year with nearly five in ten (48%) of all residents being satisfied n= 451
Q8 Council Controlled Organisations (CCO s) Page 23 Are you aware that the Tauranga City Council provides services through the following Council Controlled Organisations (CCO s)? Yes 53% 68% 74% No Don't know 42% 28% 22% 5% 3% 4% n=451 Bay Venues Limited Tourism Bay of Plenty Tauranga Art Gallery More residents are aware that the Tauranga City Council provides services through the Tauranga Art Gallery (74%) compared to Bay Venues Limited (53%)
Q9 Events in Tauranga How satisfied are you with the number of events in Tauranga? Page 24 Very satisfied 14% 20% 19% 19% 15% 17% 16% 20% 16% 14% Satisfied 58% 73% 66% 7 68% 64% 7 70% 53% 52% Neither 44% 53% 47% 52% 53% 47% 55% 50% 37% 38% Dissatisfied Very dissatisfied Mean rating (max) 30% 8% 13% 8% 4% 5% 10% 14% 2% 8% 10% 17% 18% 10% 1 14% 1 14% 8% 1 14% 6% 2% 2% 3% 3% 6% 4% 4% 7% 7% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 6.8 (10) 3.83 3.74 3.53 3.59 3.65 3.80 3.72 33% 3.74 3 3.71 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 There has been a decrease in the number of residents satisfied with the number of events in Tauranga (58%) compared to previous years In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q10 Tauranga City s Art, Business and Culture Page 25 How strongly do you agree that there is a culturally rich and diverse art scene in Tauranga City? How strongly do you agree that Tauranga City is the commercial and cultural heart of the Western Bay of Plenty area? Strongly agree 9% 1 12% 24% 2 22% Agree 33% 42% 57% 57% 46% 45% 63% 66% 67% Neither 39% 45% 45% Disagree 32% 15% 15% Strongly disagree Mean rating (max) 10% 5% 1 5% 9% 2% 22% 18% 2016 2015 2014 6.2 (10) 3.81 3.67 23% 9% 3% 3% 7.0 (10) 12% 12% 10% 13% 2% 9% 8% 2016 2015 2014 3.79 3.81 n= 451 n= 402 n= 400 n= 451 n= 402 n= 400 Less than half the respondents (42%) agree that there is a culturally rich and diverse art scene in Tauranga while more than six in ten (63%) agree that Tauranga City is the commercial and cultural heart of the Western Bay of Plenty In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q10 Tauranga as a Destination How strongly do you agree that Tauranga is a quality destination for visitors and businesses? Page 26 Strongly agree Agree 3 33% 32% Neither 77% 83% 79% Disagree 46% 50% 47% Strongly disagree Mean rating (max) 14% 6% 8% 6% 7% 10% 2% 3% 2016 2015 2014 7.6 (10) 4.11 4.00 n= 451 n= 402 n= 400 More than seven out of ten respondents (77%) agree that Tauranga is a quality destination for visitors and businesses, which is a 6 percentage point decrease compared to the 2015 survey In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q11 Council and Community Facilities Have you visited any of the following in the last year? Page 27 Yes 4 29% 55% 56% No 58% 70% Don't know 45% 44% 0% 0% 0% Council-provided swimming pools Council-provided indoor sports facilities Council-provided community centres and halls Community-share indoor sports facilities n=418 In the last year considerably more residents have visited a council provided indoor sport facility (56%) compared to a community share indoor sports facility (29%)
Q12 Council and Community Facilities How would you rate your satisfaction with the following? Page 28 Very satisfied 18% 19% 7% 13% Satisfied 60% 53% 44% 37% 28% 4 42% 34% Neither Dissatisfied 14% 20% 12% 1 0% 47% Very dissatisfied 24% 32% 34% Council-provided swimming pools Council-provided indoor sports facilities Council-provided community centres and halls Community-share indoor sports facilities Mean rating (max 10) 7.5 7.6 7.1 7.5 Six in ten residents are satisfied with the council provided swimming pools with only just over four in ten (4) being satisfied with community share indoor sports facilities n=418
Q13 Council and Community Facilities Have you visited any of the following libraries in the last year? Page 29 16% 28% 6% 12% Yes 50% 84% 94% 88% 72% No 50% Tauranga Central Mt Maunganui Papamoa Mobile library Greerton (Temporary) Half of Tauranga residents have in the last year visited the Central library with Papamoa having a little under three in ten (28%) residents visit their library followed by Mt Maunganui with 16% of residents n=451
Q14 Libraries How satisfied are you with the following aspects of libraries in Tauranga? Asked of respondents who have visited a library in Tauranga in the past year Page 30 Very satisfied Satisfied 50% 42% 35% Neither 86% 87% 83% Dissatisfied 36% 45% 48% Very dissatisfied Mean rating (max 10) 7% 10% 10% 0% 0% 6% 6% 2% Opening hours Range of titles Range of formats 8.4 8.2 8.1 Over eight out of ten respondents are satisfied with the Tauranga libraries opening hours (86%), the range of titles (87%) and the range of formats (83%) n=309
Q14 Libraries How satisfied are you with the opening hours of libraries in Tauranga? Asked of respondents who have visited a library in Tauranga in the past year Page 31 Very satisfied Satisfied 50% 44% 3 37% 42% 34% 32% 39% 50% Neither 86% 84% 83% 85% 86% 87% 84% 87% 89% Dissatisfied 36% 40% 52% 48% 44% 53% 52% 48% 39% Very dissatisfied 5% 4% 7% 10% 3% 7% 5% 9% 7% 8% 5% 0% 6% 5% 8% 5% 5% 4% 6% 4% 3% 2% 3% 3% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 Mean rating (max) 8.4 (10) 4.25 4.17 4.50 4.27 4.15 4.15 4.21 4.39 n=309 n=256 n= 290 n= 281 n= 247 n= 275 n= 243 n= 265 n= 299 The proportion of residents who are satisfied with the opening hours of the libraries in Tauranga (86%) has stayed fairly consistent since 2008 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q14 Libraries How satisfied are you with the range of titles that are available in the library collection? Asked of respondents who have visited a library in Tauranga in the past year Page 32 Very satisfied Satisfied 42% 43% 33% 35% 48% 30% 3 39% 39% 33% Neither 87% 90% 84% 84% 88% 84% 82% 83% 82% 79% Dissatisfied 45% 47% 5 49% 40% 54% 5 44% 43% 46% Very dissatisfied Mean rating (max) 10% 5% 2% 3% 3% 3% 5% 8% 4% 8% 9% 10% 10% 16% 8% 7% 6% 4% 4% 3% 2% 2% 3% 3% 5% 4% 3% 4% 2% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 8.2 (10) 4.32 4.21 4.12 4.36 4.12 4.13 4.18 4.21 4.09 n=309 n=256 n= 290 n= 281 n= 247 n= 276 n= 243 n= 265 n= 301 n= 307 Residents who are satisfied with the range of titles that are available in the library collection (87%) has decreased slightly compared to 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q14 Libraries Page 33 How satisfied are you with the range of formats available in the library collection, for example books, DVDs and audio? Asked of respondents who have visited a library in Tauranga in the past year Very satisfied Satisfied Neither 35% 34% 83% 84% 25% 83% 34% 83% 38% 28% 29% 29% 8 76% 75% 70% 39% 82% 30% 73% Dissatisfied 48% 50% 58% 49% 43% 48% 46% 4 43% 43% Very dissatisfied 6% 10% 2% 0% 0% 6% 8% 4% 5% 6% 2% 3% 13% 10% 10% 1 6% 10% 2% 4% 16% 13% 15% 18% 1 2% 5% 8% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 Mean rating (max) 8.1 (10) 4.26 4.21 4.27 4.30 4.21 4.18 4.10 4.26 4.10 n=309 n=256 n= 290 n= 281 n= 247 n= 276 n= 243 n= 265 n= 301 n= 307 The proportion of residents who are satisfied with the range of formats in the library collection (83%) has remained consistent since 2013 In 2016 a 10 point rating scale replaced the previously used 5 point scale
CORE DELIVERABLES Three Waters
Q16 Protection from Flooding Page 35 How strongly do you agree that your home, and business buildings if relevant, are adequately protected from flooding? Strongly agree 38% 28% 3 20% 35% 27% 28% Agree Neither Disagree 36% 74% 44% 72% 47% 78% 49% 69% 46% 8 45% 72% 52% 80% Strongly disagree Mean rating (max) 17% 1 8% 5% 3% 3% 5% 8% 17% 8% 10% 12% 8% 2% 2% 3% 2% 13% 9% 7% 6% 7% 5% 2016 2015 2014 2013 2012 2011 2010 7.7 (10) 3.91 3.98 3.73 4.08 3.94 4.04 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 Almost three quarters (74%) of residents agree that their home, and business buildings if relevant, are adequately protected from flooding In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q17 Drinking Water How satisfied are you with the quality of drinking water in Tauranga? Page 36 Very satisfied 37% 39% 36% 26% 29% 3 27% 30% 25% 28% Satisfied 86% 75% 75% 76% 77% 77% 60% 6 Neither Dissatisfied 37% 74% 84% 45% 50% 49% 46% 45% 50% 47% 35% 33% Very dissatisfied Mean rating (max) 26% 2 7% 15% 13% 13% 9% 1 6% 5% 14% 10% 8% 10% 5% 7% 9% 8% 7% 6% 4% 2% 2% 2% 2% 3% 2% 4% 4% 2% 3% 3% 4% 3% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 7.6 (10) 4.18 4.12 3.65 3.99 4.00 3.94 4.01 3.70 3.74 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 Almost three quarters (74%) of residents are satisfied with the quality of drinking water in Tauranga, a ten percentage point decrease from 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q18 Do you know of ways to conserve water at home or at work? Water Conservation What are they? Page 37 Turn the tap off while cleaning teeth Have shorter showers 40% 39% Yes Fix any leaks 27% In summer, water the garden early or late to avoid evaporation 17% Have a shower instead of a bath 15% No 82% Collect water into a bucket when showering and use in the garden Use a rain tank to collect rain water 13% 15% Install a gismo (cistern weight) in single flush toilets 1 Install flow restrictors on taps or showers to reduce the water flow rate 6% Install a low flow shower head 6% 15% 3% n= 451 Use mulch in the garden Other Don t know / not sure 5% 44% n= 381 Multiple responses allowed Over eight out of ten respondents (82%) state they know of ways to conserve water at home, with the most frequently mentioned ways being turning off the tap while cleaning teeth (40%) and having shorter showers (39%)
Q18 Water Conservation Do you know of ways to conserve water at home or at work? Page 38 Yes 82% 79% 89% 89% 88% 8 82% No 15% 18% 15% 12% 8% 9% 9% 3% 3% 2% 2% 3% 4% 6% 2016 2015 2014 2013 2012 2011 2010 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 Residents awareness of ways to conserve water at home or at work (82%) has increased slightly compared to the 2015 (79%) survey
Q18 Water Conservation Page 39 Have you taken any steps to conserve water over the past 12 months? Asked of respondents who know of ways to conserve water at home or at work Turn the tap off while cleaning teeth Which steps? 4 Have shorter showers 40% Fix any leaks 29% Yes Collect water into a bucket when showering and use in the garden In summer, water the garden early or late to avoid evaporation 16% 15% 90% 89% 88% Have a shower instead of a bath 14% Use a rain tank to collect rain water 1 Install a gismo (cistern weight) in single flush toilets 9% No Install flow restrictors on taps or showers to reduce the water flow rate 7% 10% 1 12% Use mulch in the garden Install a low flow shower head 5% 5% 2016 2015 2014 n= 368 n= 355 n= 357 Other 39% n= 333 Multiple responses allowed The proportion of respondents who have taken steps to conserve water over the past 12 months (90%) has increased slightly compared to 2015 (89%) with the most commonly mentioned steps being turning off the tap while cleaning teeth (4) and having shorter showers (40%)
CORE DELIVERABLES Outdoor Spaces
Q20 Parks and Green Space How satisfied are you that Tauranga has enough parks or green space? Page 41 Very satisfied 32% 34% 29% 26% 27% 26% 28% 26% 30% Satisfied Neither 76% 86% 76% 77% 74% 80% 74% 78% 69% Dissatisfied 44% 52% 47% 5 47% 54% 46% 52% 39% Very dissatisfied Mean rating (max) 10% 10% 19% 1 8% 8% 16% 10% 8% 10% 13% 13% 10% 10% 5% 8% 9% 5% 2% 4% 2% 3% 2% 2% 2% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 7.5 (10) 4.12 3.96 3.89 3.89 3.97 3.86 3.95 3.87 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 Over seven out of ten respondents (76%) are satisfied that there are enough parks or green space, a decrease of 10 percentage points from 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q21 Playgrounds Page 42 How often have you used or visited your local playground* in the past year? How satisfied are you with the quality of the playground? Three times or more Very satisfied 30% 60% Satisfied 72% Neither 79% Once or twice Dissatisfied 49% 12% Very dissatisfied Have not used or visited our local playground 28% 16% 3% * The playground nearest to your home n=451 Mean rating (max 10) 7.7 n=326 Overall, 72% or respondents have visited their local playground at least once in the past year and almost eight out of ten (79%) of those who did are satisfied with the quality of the playground.
Q21 Playgrounds How often have you used or visited your local playground* in the past year? Page 43 Three times or more Once or twice 60% 72% 5 5 49% 48% 66% 63% 6 12% 12% 15% 15% 63% 4 1 44% 43% 43% 52% 54% 59% 10% 16% 15% 58% 39% 15% 54% 12% Have not visited 28% 37% 35% 39% 37% 48% 46% 4 42% 46% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 * The playground nearest to your home Reported playground usage has increased to its highest level over the last ten years, with over seven out of ten respondents (72%) having used or visited their local playground in the past year
Q21 Playgrounds How satisfied are you with the quality of the playground? Asked only of respondents who have used or visited their local playground in the past year Page 44 Very satisfied 30% 38% 37% 33% 37% 3 37% 33% 34% 23% Satisfied 78% Neither 79% 89% 88% 82% 82% 78% 83% 77% 42% 65% Dissatisfied 49% 5 5 49% 45% 47% 46% 44% 44% Very dissatisfied Mean rating (max) 9% 1 6% 16% 10% 10% 13% 5% 7% 3% 3% 7% 8% 6% 1 10% 1 9% 7% 2% 2% 2% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 7.7 (10) 4.21 4.19 4.07 4.11 3.94 4.07 3.99 4.05 22% 3.73 n=326 n=254 n= 260 n= 245 n= 252 n= 276 n= 243 n= 265 n= 301 n= 307 Although usage has increased, satisfaction with the quality of the playgrounds (79%) has decreased to a level last seen in 2011 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q22 Boat Ramps Page 45 In the last 12 months, have you used or wanted to use the boat ramps in Tauranga? How satisfied are you that the boat ramps and associated parking in Tauranga are accessible? Yes 25% Very satisfied 30% Satisfied Neither 83% No Dissatisfied 53% 75% Very dissatisfied 9% 5% 3% n= 451 Mean rating (max 10) 7.5 One quarter of residents (25%) have used or wanted to use the boat ramps in Tauranga, and from those who did, just over eight in ten (83%) were satisfied that the boat ramps and associated parking in Tauranga are accessible n= 113
Q22 Boat Ramps In the last 12 months, have you used or wanted to use the boat ramps in Tauranga? Page 46 Yes 25% 2 28% 20% 25% 24% No 75% 79% 7 80% 75% 75% 2016 2015 2014 2013 2012 2011 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 The proportion of residents wanting to use the boat ramps in Tauranga has remained fairly consistent since 2011
Q22 Boat Ramps How satisfied are you that the boat ramps and associated parking in Tauranga are accessible? Asked of those respondents who have used or wanted to use the boat ramps in Tauranga in the past 12 months Page 47 Very satisfied 30% 30% 40% 3 36% 32% Satisfied Neither 83% 78% 84% 85% 83% 76% Dissatisfied 53% 48% 44% 54% 47% 44% Very dissatisfied 5% 1 9% 3% 8% 15% 13% 5% 10% 1 7% 2% 2% 3% 3% 3% 2016 2015 2014 2013 2012 2011 Mean rating (max) 7.5 (10) 3.94 4.08 4.07 4.14 3.91 n= 113 n= 84 n= 113 n= 80 n= 102 n= 96 The level of satisfaction that the boat ramps and associated parking are accessible (83%) has increased compared to the 2015 survey (78%) In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q23 & 24 Have you visited a Tauranga City Cemetery in the last 12 months? Cemeteries Page 48 How satisfied are you with the look and feel of cemeteries in Tauranga? Yes 39% Very satisfied Satisfied 23% 59% Neither 36% No Dissatisfied 8% 2% 59% Very dissatisfied 32% 2% n= 451 Mean rating (max 10) 7.9 n= 451 Just over one third or residents (39%) have visited a Tauranga City Cemetery in the last 12 months and just over one half of respondents (59%) are satisfied with the look and feel of the cemeteries.
Q23 Cemeteries How satisfied are you with the look and feel of cemeteries in Tauranga? Asked of all respondents Page 49 Very satisfied 23% 13% 19% 15% 20% 16% Satisfied 59% 56% 6 55% 64% 54% Neither 36% 43% 42% 40% 44% 38% Dissatisfied Very dissatisfied 8% 2% 7% 2% 7% 13% 8% 12% 2% 32% 35% 3 3 28% 32% 2016 2015 2014 2013 2012 2011 Mean rating (max) 7.9 (10) 4.01 4.15 3.99 4.15 4.01 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 Satisfaction with the look and feel of cemeteries in Tauranga has increased slightly since the previous study In 2016 a 10 point rating scale replaced the previously used 5 point scale
CORE DELIVERABLES Roading/ Footpaths/ Cycling Image credit: http://zdownunder.files.wordpress.com/2009/12/tauranga
Q26 & 27 Driver and Pedestrian Safety in Tauranga Page 51 Do you drive a vehicle in or around Tauranga? How satisfied are you with the levels of safety when driving on the roads in Tauranga City? How satisfied are you with the levels of safety when walking on the footpaths in Tauranga? Very satisfied 15% Very satisfied 29% Satisfied Satisfied 70% 82% Yes 9 Neither 55% Neither 53% Dissatisfied Dissatisfied No Very dissatisfied 23% 5% 0% 2% Very dissatisfied 13% 3% 9% n= 451 Mean rating (max 10) 7.0 7.7 n= 412 n= 451 The majority of respondents (9) drive a vehicle in or around Tauranga and of those, 70% are satisfied with the level of safety when driving on the roads in Tauranga City. Just over eight out of ten respondents (82%) are satisfied with the level of safety when walking on the footpaths in Tauranga
Q26 Tauranga City Council Comparison Over Time Drivers in Tauranga Do you drive a vehicle in or around Tauranga? Page 52 Yes 9 94% 92% 98% 96% 92% 9 9 88% 9 No 9% 6% 8% 8% 9% 9% 12% 9% 2% 4% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 The proportion of respondents who drive a vehicle in or around Tauranga has remained fairly consistent since the 2007
Q27 Comparison Over Time Road Safety How satisfied are you with the levels of safety when driving on the roads in Tauranga City? Asked of respondents who drive a vehicle in or around Tauranga Page 53 Very satisfied Satisfied 15% 18% 70% 76% 13% 74% 10% 66% 2 74% 16% 17% 73% 73% 12% 7% 8% 66% 48% 32% 4 40% Neither 55% 58% 6 56% 53% 57% 56% 54% Dissatisfied 35% 34% Very dissatisfied Mean rating (max) 23% 12% 8% 16% 12% 15% 12% 15% 15% 15% 1 1 1 12% 5% 0% 2% 2% 3% 2% 2% 2% 4% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 7.0 (10) 3.79 3.70 3.56 3.81 3.75 3.73 15% 3.57 13% 4% 6% 3.52 19% 8% 3.14 n= 412 n= 377 n= 367 n= 390 n= 383 n= 369 n= 369 n= 364 n= 351 n= 373 Seven out of ten residents are satisfied with the level of safety when driving on the roads in Tauranga City, a slight decrease compared to 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q27 Comparison Over Time Pedestrian Safety How satisfied are you with the levels of safety when walking on the footpaths in Tauranga? Page 54 Very satisfied 29% 25% 2 17% 24% 19% 19% 2 14% 16% Satisfied Neither 82% 88% 83% 84% 82% 80% 82% 83% 58% 60% 44% 44% Dissatisfied 53% 63% 62% 67% 58% 6 63% 62% Very dissatisfied 28% 28% Mean rating (max) 4% 8% 9% 9% 13% 5% 9% 8% 9% 10% 7% 7% 3% 5% 9% 6% 4% 2% 5% 3% 3% 2% 2% 3% 3% 3% 2% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 7.7 (10) 4.09 3.93 3.96 3.99 3.92 3.97 4.02 3.59 3.64 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 Just over eight out of ten residents (82%) are satisfied with the level of safety when walking on the footpaths in Tauranga, a decrease from 88% in 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q26 & 27 Cyclists in Tauranga and Cycling Safety Page 55 Do you cycle in Tauranga? How satisfied are you with the levels of safety when cycling on roads or cycle ways in Tauranga City? 32% Very satisfied 5% 42% Yes Satisfied 37% Neither Dissatisfied 39% 68% No Very dissatisfied 13% 4% 2% n= 451 Mean rating (max 5) 6.0 n= 143 Almost one third of residents cycle in Tauranga, and of those 17% are dissatisfied with the levels of safety when cycling on roads or cycle ways in Tauranga City
Q26 Tauranga City Council Comparison Over Time Cyclists in Tauranga Do you cycle in Tauranga? Page 56 32% 25% 27% 23% 29% 26% 24% 20% 25% 22% Yes 68% 75% 73% 77% 7 74% 75% 80% 76% 78% No 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 n= 413 The proportion of respondents who cycle in Tauranga has increased to its highest level over the last 10 year period of surveying
Q27 Comparison Over Time Cycling Safety How satisfied are you with the levels of safety when cycling on roads or cycle ways in Tauranga City? Asked of respondents who cycle in Tauranga Page 57 Very satisfied 5% 42% 12% 39% 7% 4% 48% 46% 13% 1 42% 4 8% 9% 44% 49% 4% 5% 23% 13% 19% 18% Satisfied 37% 27% 4 42% 29% 30% 36% 40% 25% 27% Neither Dissatisfied 39% 22% 5% 14% 19% 16% 17% 12% 33% 36% Very dissatisfied 3 40% 32% 34% 28% 3 3 Mean rating (max) 13% 16% 17% 15% 4% 7% 7% 8% 9% 5% 8% 3% 2% 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 6.0 (10) 3.06 3.00 3.02 3.11 2.96 3.03 3.11 2.61 2.53 n= 143 n= 101 n= 107 n= 90 n= 114 n= 102 n= 96 n= 82 n= 98 n= 93 Only 42% of respondents are satisfied with the level of safety when cycling on roads or cycle ways in Tauranga City, a slight increase over 2015 In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q27 Cleanliness of Footpaths Page 58 How would you rate your satisfaction with the general cleanliness of the footpaths in Tauranga? Very satisfied 27% Satisfied 82% Neither Dissatisfied 55% Very dissatisfied 13% 4% 0% Mean rating (max 10) 7.6 n= 418 Over eight in ten residents (82%) are satisfied with the general cleanliness of the footpaths in Tauranga
6% 4% 3% 3% 3% 2% 2% 4% 3% 3% 2% 2% 3% 2% 3% 3% 2% 4% 3% 6% 4% 6% 5% 7% 9% 8% 7% 10% 18% 19% 20% 26% 26% 26% 25% Tauranga City Council Q28 Comparison Over Time Travel to Work Page 59 On your most recent trip to work, what was the one main way you travelled to work? That is, the one you used for the greatest distance? 59% 60% 58% 56% 57% 53% 53% 2016 2015 2014 2013 2012 2011 2010 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 n= 407 Drove a private car, truck or van Drove a company car, truck or van Public bus Worked at home Motorbike I don't work Walked or jogged Other Bicycle Passenger in a car, truck, van or company bus On their most recent trip to work the main way of travelling as reported by respondents was to drive a private car, truck or van being at a similar level to the previous 2015 survey
CORE DELIVERABLES Waste Management Image credit: http://www.teara.govt.nz
Q30 & 31 Rubbish Collection and Litter Page 61 How satisfied are you with what happens on rubbish collection day in your area, including all collections on that day and the state of the street afterwards? How satisfied are you with the management of street* litter and litter bins in our parks and streets? Very satisfied 2 Satisfied 47% 73% Neither 89% 52% Dissatisfied Very dissatisfied 42% 22% 6% 3% 2% 0% 3% Mean rating (max 10) 8.1 7.4 n= 451 n= 451 The majority of respondents (89%) are satisfied with what happens on rubbish collection day in their area, while a lesser number (73%) are satisfied with the management of street litter and litter bins in the parks and streets * Word changed in 2016 from loose to street.
Q30 Rubbish Collection and Litter Page 62 How satisfied are you with what happens on rubbish collection day in your area, including all collections on that day and the state of the street afterwards? Very satisfied Satisfied Neither Dissatisfied Very dissatisfied Mean rating (max) 47% 42% 33% 32% 53% 27% 52% 6 42% 45% 9% 5% 7% 4% 4% 4% 12% 10% 6% 7% 3% 5% 6% 5% 6% 9% 3% 2% 3% 3% 3% 2% 3% 3% 3 55% 34% 45% 28% 26% 2016 2015 2014 2013 2012 2011 2010 2009 2008 8.1 (10) 89% 4.13 86% 84% 4.03 4.07 88% 4.25 87% 86% n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 4.12 4.01 79% 45% 1 3.86 73% 42% 17% 3.81 68% Satisfaction with what happens on rubbish collection day in residents areas is at its highest level over the last 9 surveys In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q31 Rubbish Collection and Litter How satisfied are you with the management of street* litter and litter bins in our parks and streets? Page 63 * Word changed in 2016 from loose to street. Very satisfied 2 14% 16% 14% 19% 14% 12% 12% 15% Satisfied 73% 73% 69% 66% 75% 66% 62% 66% 69% Neither 52% 59% 53% 52% 56% 52% 50% 54% 54% Dissatisfied Very dissatisfied Mean rating (max) 15% 8% 15% 14% 14% 9% 19% 12% 22% 16% 12% 13% 15% 14% 14% 9% 9% 2% 2% 0% 3% 4% 5% 5% 3% 5% 7% 5% 3% 2016 2015 2014 2013 2012 2011 2010 2009 2008 7.4 (10) 3.75 3.69 3.69 3.86 3.65 3.62 3.66 3.74 n=451 n=402 n= 400 n= 400 n= 400 n= 401 n= 407 n= 400 n= 400 Satisfaction with the management of street litter and litter bins (73%) remains the same as the 2015 survey In 2016 a 10 point rating scale replaced the previously used 5 point scale
Communication/ Safety/ Other
Q37 Council Communication Where do you get most of your information about Council activities? Page 65 Bay of Plenty Times 35% 36% 34% Weekend Sun 25% 30% 38% Tauranga City Council website 20% 19% 25% Bay News 23% 26% 33% Sunlive Radio station 7% 8% 17% 15% 16% 12% 2016 2015 2014 n= 451 n= 402 n= 400 Our City News 3% 6% 9% Bay of Plenty Times website 4% 8% 6% Tauranga City Council's Facebook page 0% 5% 4% Other 12% 32% 34% Bay of Plenty Times and Weekend Sun remain the most commonly mentioned media used by respondents for obtaining information about Council activities with an increase in the TCC s website as primary sources of information.
Q38 Council Communication Page 66 How satisfied are you with your ability to contact Council when and how you want? Very satisfied 26% 28% 29% Satisfied 69% 80% 83% Neither 43% Dissatisfied 52% 54% Very dissatisfied 16% Mean rating 2% 9% 7% 3% 3% 5% 9% 7% 4% 2016 2015 2014 7.5 (max 10) 4.12 (max 5) 4.12 (max 5) n= 451 n= 402 n= 400 There has been a decrease in the number of residents (69%) who are satisfied with their ability to contact Council when and how they want In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q40 & 41 Major Emergencies How self-reliant do you believe you have to be in the event of a major civil defence emergency? 87% Page 67 2016 1 27% 60% n= 451 85% 2015 12% 30% 55% n= 402 83% 2014 2% 13% 38% 45% n= 400 Not at all self reliant Somewhat self reliant Fairly self reliant Very self reliant In the event of a civil defence emergency, do you currently have an emergency preparedness kit ready to last your household for three days? Yes 47% 49% 54% 44% 52% 44% No Don't know 52% 50% 44% 55% 46% 55% 2% 2% 2016 2015 2014 2013 2012 2011 n= 451 n= 402 n= 400 n= 400 n= 400 n= 401 The majority of respondents (87%) believe that they have to be fairly self reliant in the event of a major civil defence emergency and under one half of respondents (47%) have an emergency preparedness kit ready, two percentage points less than 2015
Q42 & 43 Safety in Tauranga City Centre How safe do you feel in the City Centre Page 68 During the day During the night Very safe 15% 10% 1 48% 43% 48% Safe 59% 50% 54% 33% 33% 37% Neither Unsafe Very unsafe 32% 42% 6% 3% 2% 13% 0% 2% 5% 5% Mean rating (max) 39% 2016 2015 2014 8.6 (10) 9 4.48 92% 3.93 93% 25% 10% 5% 13% 16% 2% 26% 12% 15% 3% 22% 2016 2015 2014 n= 451 n= 402 n= 400 n= 451 n= 402 n= 400 The majority of respondents (9) feel safe in the City Centre during the day, which is similar to the 2015 survey (92%). During the night 48% of respondents feel safe in the City Centre, which is a 5 percentage point increase from the 2015 survey In 2016 a 10 point rating scale replaced the previously used 5 point scale 6.5 (10) 3.46 3.81
Q44 Safety in Tauranga City Areas How strongly do you agree that the following areas in Tauranga City are free of crime after dark? Page 69 Local neighbourhood free of crime Strongly agree Agree Neither 22% 36% 58% 15% 14% 52% 37% 38% 52% 5% 45% 50% Disagree 16% 13% 22% Strongly disagree Mean rating (max) 22% 1 7% 22% 24% 5% 6% 5% 5% 24% 3% 2% 2016 2015 2014 2013 6.6 (10) 3.37 3.31 3.25 n= 451 n= 402 n= 400 n= 400 Over one half of respondents (58%) agree that their local neighbourhood is free of crime after dark, which is the highest in four years In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q44 Issues in Tauranga Page 70 How strongly do you agree that noise pollution has been an issue in Tauranga over the past 12 months? Noise pollution Strongly agree Agree 6% 25% 3 2% 1 14% 13% 9% 17% 26% 3% 15% 18% Neither 24% 22% 27% Disagree 53% Strongly disagree 23% 33% 38% 13% 8% 6% 15% 18% 6% 1 Mean rating (max) 2016 2015 2014 2013 5.3 (10) 2.42 3.00 2.66 n= 451 n= 402 n= 400 n= 400 The perceived level of noise pollution has increased significantly compared to the 2015 survey with 3 of respondents agreeing that noise pollution has been an issue in Tauranga over the past 12 months In 2016 a 10 point rating scale replaced the previously used 5 point scale
Q44 Issues in Tauranga Page 71 How strongly do you agree that the following have been an issue in Tauranga over the past 12 months Freedom camping Homelessness Strongly agree Agree 12% 25% 37% 23% 57% Neither 34% 22% Disagree 14% 20% Strongly disagree 12% 1 16% 2% 10% 2016 2016 Mean rating (max 10) 5.8 7.0 n= 417 n= 416 Over the past 12 months 37% of residents agree that freedom camping has been an issue while over half of residents (57%) agree that homelessness is an issue in Tauranga
Demographic Profile Image credit: Tourism Bay of Plenty
Demographic Profile Page 73 Gender Age 18 to 24 years 10% 25 to 34 years 14% Female 54% Male 46% 35 to 44 years 45 to 54 years 17% 18% 55 to 64 years 15% 65 years and over 26% Ethnicity European 85% Maori 19% Middle Eastern/Latin American/African 2% Asian 2% Pacific Peoples Other 7% Weighted to know demographics using 2013 Census data
Demographic Profile Page 74 Area Otumoetai - Bethlehem 33% Mt Maunganui - Papamoa 36% Te Papa - Welcome Bay 3 Length of residency in Tauranga 3% 9% 9% 30% 22% 27% 30 or more years 20 years less than 30 10 years less than 20 5 years less than 10 2 years less than 5 Less than 2 years