A guide to Kaiser On-the-Job

A guide to Kaiser On-the-Job

Work as medical treatment Modified duty is an important part of your employee s medical treatment. For most sick or injured workers, the best way to recover is to return to some form of safe, productive work while they are healing. Modified duty makes medical sense and is good business practice An organization s greatest asset is its workforce. When employees can t work because of illness or injury, they and the company suffer losses in income and morale. Short-term modified duty can contribute to quality medical treatment for your worker. And it can be an important way to reduce disabilityrelated expenses. Kaiser Permanente is committed to providing the best possible medical care for your workers. Our return-to-work focus benefits both employers and employees by keeping employees productive, safe, and on the job. Building a modified-duty program A good modified-duty program helps keep workers more active and in better shape than if they were staying at home. This means that your workers will be less likely to be reinjured after they go back to full duty. For your worker s safety, it is important to design a plan that follows the recommendations the doctor has written on the Kaiser On-the-Job Return to Work Form. All workers treated by Kaiser On-the- Job care providers receive a Kaiser On-the-Job Return to Work Form at each visit. What s in a modified-duty plan? Under modified duty, you and your employee work together to design temporary assignments for the employee to do until he or she is able to return to full duty. Your company may have a modified-duty coordinator or someone in your human resources department who can help with this process. Your employee s Kaiser On-the-Job Return to Work Form will help you to identify duties that the employee can do. Here are some general principles that can help you develop modified-duty assignments. The assignment should: Help build your employee s morale. Protect your employee by following the suggestions and restrictions the doctor has written on the form. Reduce indirect expenses for employee replacement and retraining. Have value to both you and your employee.

About Kaiser On-the-Job Table of contents About Kaiser On-the-Job...1 Communicating with Kaiser On-the-Job...2 Where to call Kaiser On-the-Job...2 Medical offices with occupational health services Portland area... 3 Vancouver...6 Longview, Kelso, and Salem...7 Urgent care...8 Emergency care...9 24-hour emergency care locations...9 Kaiser Permanente dental facilities... back cover Kaiser On-the-Job is dedicated to providing employees with health care for work-related injury and illness. We can help them return to work as soon as possible when they re injured on the job. Kaiser On-the-Job s Department is designed to: Diagnose your employee s condition quickly. Communicate with you promptly about your employee s work status. Help you find appropriate modified-duty assignments for your employee. This guide is designed to help you use our facilities and services for the best outcomes when your employees have work-related injury and illness. The guide will provide you with points of contact and locations for care. 1

Communicating with Kaiser On-the-Job When your employee suffers a work-related illness or injury, we re ready to help. We ll treat the employee, process the claim, and let you know about return-to-work status. As a Kaiser On-the-Job client, you re only a phone call away from answers. Our dedicated Service Center is available during regular clinic hours to help you and your employees. We can: Provide medical advice and schedule urgent and same-day appointments for most occupational health locations. Clarify return-to-work status and work restrictions and modifications. Schedule drug screens, physical exams, DOT, and other exams you request. (Contact our marketing staff for information.) Take messages for the occupational medicine providers, nursing staff, and case managers from you or from workers who have been in treatment. Our case managers can address care-management concerns and questions you may have about treatment, progress, follow-up, return-to-work issues, and case conferencing. Our marketing staff can provide you information and pricing on medical surveillance exam programs, hepatitis B vaccinations, drug screens, wellness programs, or other services. Where to call Kaiser On-the-Job Service Center 8:30 a.m. p.m. Monday Friday Portland...03-249-331 Vancouver...1-888-414-331 Occupational health nurse 8:30 a.m. p.m., Monday Friday Longview...360-636-6243 Salem... 03-370-4867 TTY All areas... 1-800-73-2900 Language interpretation services All areas... 1-800-324-8010 Case managers North Lancaster and Tualatin Cindy Fessler... 03-331-134 Fax...03-249-337 E-mail... Cindy.M.Fessler@kp.org Beaverton, Interstate Medical Office Central, and Rockwood Donna Olson, RN, BSN... 03-331-192 Fax...03-249-337 E-mail...Donna.G.Olson@kp.org Cascade Park, Longview-Kelso, Mt. Talbert, and Vancouver Linda Atencio, RN, COHN/CM...360-73-220 Fax...360-699-6067 E-mail... Linda.S.Atencio@kp.org Kaiser On-the-Job Marketing Wanda Pilakowski, CPDM...03-813-3991 E-mail...Wanda.G.Pilakowski@kp.org Darby Bacon...03-813-3171 E-mail... Darby.J.Bacon@kp.org Dianne Gibson...03-813-4133 E-mail... Dianne.D.Gibson@kp.org 2

Portland-area medical offices with occupational health services Bvtn-Hillsdale Hwy HWY 217 BEAVERTON Allen Blvd Allen Blvd Exit Western Ave 4 Beaverton Medical Office 48 SW Western Ave. Beaverton, OR 9700 Service Center...03-249-331 Extended hours for urgent care 6 8:30 p.m., Monday Friday 10 a.m. :30 p.m., weekends/holidays For extended hours for urgent care at other locations, see page 8. claims... 03-626-4128 Service Center. N Going St Center for Health Research Vancouver Interstate Medical Office Central 3600 N Interstate Ave. Portland, OR 97227 Interstate West Overlook INTERSTATE CENTRAL N Interstate Town Hall Radiation Oncology Center Interstate South Interstate East 40 Exit 303 MAX Service Center...03-249-331 claims... (A La) 03-249-3398 (Lb Z) 03-249-3396 Service Center. For extended hours for urgent care, see page 8. 3

SE 97th Portland-area medical offices with occupational health services (continued) 20 Kaiser Sunnyside Medical Center Sunnyside Rd Mt. Scott Medical Office Garage II Garage I MT. TALBERT MRI Wing Supply Center Process Center 1 16 17 Mt. Talbert Medical Office 10100 SE Sunnyside Road Clackamas, OR 9701 Service Center...03-249-331 claims...(a Ga) 03-71-4236 (Gb Na) 03-71-4239 (Nb Z) 03-71-4230 Service Center. For extended hours for urgent care, see page 8. 84 SE 181st SE Burnside Ruby Junction SE Stark 194th ROCKWOOD MEDICAL OFFICE 20 MAX Light Rail SE 202nd Rockwood Medical Office 1900 SE Stark St. Portland, OR 97233 Service Center...03-249-331 claims...(a K) 03-249-3398 (L Z) 03-249-3396 Service Center. For extended hours for urgent care, see page 8. 4

Portland-area medical offices with occupational health services (continued) SW 90th Ave TUALATIN SW Tualatin-Sherwood Rd SW Boones Ferry Rd SW Nyberg St Tualatin Medical Office 1918 SW 90th Ave. Tualatin, OR 97062 Service Center...03-249-331 claims... 03-626-4128 Service Center. For extended hours for urgent care, see page 8.

V St Vancouver medical offices with occupational health services Fourth Plain Mill Plain Blvd Andresen Rd NE 124th Ave Cascade Park Medical Office 12607 SE Mill Plain Blvd. Vancouver, WA 98684 HWY 14 Columbia River 20 CASCADE PARK 37 Service Center...1-888-414-331 Extended hours for urgent care 6 8:30 p.m., Monday Friday; 10 a.m. :30 p.m., weekends/holidays For extended hours for urgent care at other locations, see page 8. claims...(a K) 360-73-268 (L Z) 360-73-269 Service Center. Fourth Plain VANCOUVER MEDICAL OFFICE HWY 14 Andresen Columbia River SE Mill Plain Blvd 20 32 37 Vancouver Medical Office 2211 E Mill Plain Blvd. Vancouver, WA 98661 Service Center...1-888-414-331 claims...(a K) 360-73-268 (L Z) 360-73-269 Service Center. For extended hours for urgent care, see page 8. 6

Salem and Longview medical offices with occupational health services Wolverine Market St Lancaster NORTH LANCASTER 11 2 (Route 2 Jan Ree) North Lancaster Medical Office 2400 Lancaster Drive NE Salem, OR 9730 Occupational health nurse... 03-370-4867 Extended hours for urgent care 6 8:30 p.m., Monday Friday For extended hours for urgent care at other locations, see page 8. claims... 03-370-4840 Service Center. Kessler Blvd Lake Sacajawea Oregon Way 1th Ave Hudson St 7th Ave Douglas St Tennant Wy Industrial Wy Main St 3rd Ave 1st Ave Cowlitz River Cowlitz Wy Allen St 11 21 th Ave LONGVIEW-KELSO Exit 36 Longview-Kelso Medical Office 1230 Seventh Ave. Longview, WA 98632 Occupational health nurse...360-636-6243 Extended hours for urgent care 7 p.m., Monday Friday 10 a.m. p.m., weekends/some holidays. Please call for an appointment. For extended hours for urgent care at other locations, see page 8. claims...360-636-6244 Service Center. 7

Urgent care When is urgent care available? Your urgent care options depend on the time and day. During regular medical office hours, call the Service Center or an occupational health nurse. During weekday evenings and during the day on weekends and on holidays,* use one of the urgent care locations listed on this page. Appointments are not needed at our Portland- Vancouver area urgent care facilities. Late at night and in the early morning, call the advice nurse for help getting care. Urgent care is available 24 hours a day at our Emergicenter, located at Interstate Medical Office South. Where to call Kaiser On-the-Job Service Center 8:30 a.m. p.m. Monday Friday Portland... 03-249-331 Longview... 360-636-6243 Salem... 03-370-4867 Vancouver... 360-414-331 Occupational health nurse 8:30 a.m. p.m., Monday Friday Longview... 360-636-6243 Salem... 03-370-4867 After-hours advice nurse Portland... 03-813-2000 All other areas... 1-800-813-2000 TTY All areas... 1-800-73-2900 Language interpretation services All areas... 1-800-324-8010 Extended hours for urgent care Portland Beaverton Medical Office 6 8:30 p.m. Monday Friday; 10 a.m. :30 p.m. weekends/holidays* Mt. Scott Medical Office 6 8:30 p.m. Monday Friday; 10 a.m. :30 p.m. weekends/holidays* Emergicenter at Interstate Medical Office South 24 hours, seven days a week Vancouver Cascade Park Medical Office 6 8:30 p.m. Monday Friday; 10 a.m. :30 p.m. weekends/holidays* Salem (Please call 03-361-400 for an appointment.) North Lancaster Medical Office 6 8:30 p.m. Monday Friday Skyline Medical Office 9 a.m. :30 p.m. Saturday/Sunday Salem medical offices are closed on holidays.* Longview Longview-Kelso Medical Office 7 p.m. Monday Friday; 10 a.m. p.m. weekends/some holidays* (closed Thanksgiving and Christmas); * Holidays include New Year s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve and Christmas as observed, and others that may be added. When your local urgent care location is closed on a holiday, call the after-hours advice nurse. 8

SE 97th Emergency care Emergency care is for emergency medical conditions. Emergency medical conditions are conditions in which the immediate onset of symptoms, including severe pain, leads a prudent layperson to believe that immediate care is needed: to avoid serious impairment of organs or bodily functions, or because there is a serious threat to the health of the individual or a fetus (unborn child). Some conditions that are not life-threatening, such as broken bones and deep cuts, could become serious if not evaluated and/or treated immediately. What to do for emergencies Take immediate action. In an emergency, call 911 or go to the nearest emergency facility. Our network of 24-hour emergency care locations is listed here. 24-hour emergency care locations Sunnyside Rd Market St Mt. Scott Medical Office Mt. Talbert Medical Office Supply Center SALEM HOSPITAL Winter St 12th State St 20 Garage II Garage I KAISER SUNNYSIDE MEDICAL CENTER MRI Wing Process Center 1 16 17 Kaiser Sunnyside Medical Center 10180 SE Sunnyside Road Clackamas, OR 9701 Main switchboard Portland... 03-62-2880 Vancouver... 360-26-06 6 21 Oak (Route 21 21 Turner Road) Mission St (HWY 22) Salem Hospital 66 Winter St. SE Salem, OR 97301 Main switchboard... 03-61-200 9

Kaiser Permanente dental facilities Portland-area dental offices Aloha Dental Office 1767 SW Tualatin Valley Highway Beaverton, OR 97006 Beaverton Dental Office 48 SW Western Ave. Beaverton, OR 9700 Clackamas Dental Office 10209 SE Sunnyside Road Clackamas, OR 9701 Eastmoreland Dental Office 02 SE 28th Ave. Portland, OR 97202 Glisan Dental Office 10102 NE Glisan St. Portland, OR 97220 Grand Avenue Dental Office 1314 NE Grand Ave. Portland, OR 97232 Gresham Dental Office 360 NW Burnside Road Gresham, OR 97030 North Interstate Dental Office 7201 N Interstate Ave. Portland, OR 97217 Rockwood Dental Office 822 NE 181st Ave. Portland, OR 97230 Sunset Dental Office 1907 NW Tanasbourne Drive Suite 300 Hillsboro, OR 97124 Tigard Dental Office 710 SW Hampton St. Tigard, OR 97223 Salem-area dental offices North Lancaster Dental Office 2300 Lancaster Drive NE Salem, OR 9730 Skyline Dental Office 13 Skyline Road S Salem, OR 97306 Vancouver-area dental offices Cascade Park Dental Office 12711 SE Mill Plain Blvd. Vancouver, WA 98684 Salmon Creek Dental Office 14406 NE 20th Ave. Vancouver, WA 98686 Longview-area dental office Longview-Kelso Dental Office 1230 Seventh Ave. Longview, WA 98632 9KOJ-06/7-06 2006 Kaiser Foundation Health Plan of the Northwest