Facilitating In-Hospital Patient Empowerment A Complimentary Webinar From healthsystemcio.com Sponsored by SONIFI Health Your Line Will Be Silent Until Our Event Begins at 12:00 ET Thank You!
Housekeeping Moderator Anthony Guerra, editor-in-chief, healthsystemcio.com Ask A Question We will be holding a Q&A session after the formal presentations. You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists. Download the Deck Go to Download today's deck at: http://healthsystemcio.com/presentation/patientengagement-webinar.pdf Shortened URL at bottom of all slides View the Archive You will receive an email when our archive recording is ready. Separate registration is required.
Agenda Approximately 45 Minutes 30 minutes: Ed Marx, SVP/CIO, Texas Health Resources & Brenda Taylor, ITS Director, Texas Health Resources 5 minutes: A Word From Our Sponsor: Jamey Christensen, SVP, Sales and Marketing, Sonifi Health 10: minutes: Q&A w/ed Marx & Brenda Taylor
Facilitating In-Hospital Patient Empowerment Door to Discharge to Home
Facilitating In-Hospital Patient Empowerment Philosophy Brainchild of Progressive CEO
6
Starting from Scratch Brainchild of Progressive CEO This facility cannot be business as usual Project provides opportunity to rethink how we deliver healthcare How would we design healthcare if we could start over? Start-up company mentality Incubator for innovative concepts Lots of input from the beginning (patients & families, caregivers, community) Evidence-based design Best-practice research Modern technology patient and provider-centered care not hospital-centered care 7
Utilizing Tech to Improve Human Experience Leveraging RTLS to connect caregivers to equipment, patients and each other Engaging our technology partners to fully integrate systems and develop new tools that escalate human capacity Utilizing newfound data trends to make better decisions Allowing transparent and whole person care to patients and families through applications 8
Facilitating In-Hospital Patient Empowerment Philosophy Brainchild of Progressive CEO Value
Real Time Location System Key Areas of focus Equipment Specific classes of Clinical/Non-Clinical People Inpatients, Outpatient Surgical Staff (clinical, non-clinical, leadership) Temperature 10
Use Cases and ROI Patient Flow and Capacity Management (workflow) Patient and Staff Safety Resource Management Business Analytics
Patient Flow and Capacity Management Hospital impact area: Patient discharge, OR/OB workflows Example: Automated, rules-based process Outcome: Improved staff efficiency and room turnover time 13
Patient Flow/Efficiency Workflow Patients issued locator tag upon Admission and follows patient throughout stay Alerts fired to appropriate staff based upon rules built inside of the application Automated discharge integrates two systems and reduces non-value added steps 1. Patient is d/c out of RTLS system 2. Bed status in capacity mgt system changed to Dirty 3. Communication to EVS staff that bed is ready to be cleaned 4. EVS team uses ipod touch to monitor tasks and close feedback loop 14
Patient and Staff Safety Hospital impact area: Infection Control Example: Ft. Worth Measles Outbreak Outcome: Accurate identification of staff exposure 15
Resource Management Hospital Impact area: Operating expense and equipment management Example: Mission Control Designing hospital operations to leverage technology Outcomes: Coordinated logistics management Best in class transport/job rate High employee satisfaction 16
Business Analytics Hospital impact area: Business intelligence & operational efficiency Example: Budgetary & Expense Management Outcome: Reduced equipment cost 17
Mission Control Centralized Logistics Operations center of hospital/coordinated communication/management Proactive par level equipment management Centralized staffing requests Coordinated duties result in above benchmark performance in transport/activities Engaged, passionate team that supports clinicians 18
Mission Control Services Patient Transports Equipment Transports PBX Dispatch Emergency Operations Mail Delivery Maintain Portable O2 Monitor RTLS Monitor HUGS Monitor Simplex Fire Panel Monitor Security Cameras Linen Maintain Unit / CSO Communication Rental Equipment Ancillary Support for Nursing Units Maintain Facility On-Call Schedules 19
Facilitating In-Hospital Patient Empowerment Philosophy Brainchild of Progressive CEO Value Technology
Mobile Devices to Improve Throughput Patient Portal Tracking
Single Sign-On On average, care providers log into workstations and applications 70 times a day. Single Sign-on ends these challenges by delivering an endto-end solution that incorporates single sign-on, authentication management and virtual desktop roaming
Digital Signage for Patient Room
Information on Patient Room Signs Patient name Admitting Physician Treatment team- including Nurse and PCT Isolation Fall Risk NPO Allergies Language
Patient Facing Tablets
Patient Facing Tablets
Applications on Patient Tablets Netflix Pandora Skype Patient Services Room Service- Order meals from the tablets Adjust temperature of the room Patient Portal Patient Education Materials
Facilitating In-Hospital Patient Empowerment Philosophy Brainchild of Progressive CEO Value Technology Outcomes
Outcomes Immediate Images in our EHR Instance notification Safety Security Improve Patient Satisfaction scores
itouch for Wound Photos Clinical staff can capture images of patient wounds using the Epic applications of Haiku or Canto from a mobile device provided and licensed by THR. Downloads directly into EHR
Tracking for EVS and Mission Control Instant notification to the EVS staff to quickly address cleaning needs in the patient rooms Increases bed turnover time Increases efficiencies with patient transports
Safety Infection Control Physical Building Safety Massive Transfusion Protocol (MTP) Medication Distribution Education MIA Alerts
39
Patient Survey Result on Bedside Device 1. What do you think of your Tablet Bedside Device? 74% positive feedback- 55% say: I Love it!!!! 9% indicated they did not use the device 2. The thing I used most when I used my tablet was: 50% Entertainment 30% Meals and Temperature 20% Patient Education 3. The Tablet Bedside Device made viewing my prescribed education easier 87% Yes 4. I used my Tablet Bedside Device to change the temperature in my room 63%
Concierge MySafe MyFridge MyPassword Anything!
Facilitating In-Hospital Patient Empowerment Philosophy Brainchild of Progressive CEO Value Technology Outcomes Next & Questions?
Coming Soon Bedside Bedside is a patient-driven, interactive tablet app, designed to strengthen the patient s relationship with the care team making the hospital stay more enjoyable and productive. Patient-facing options include: Happening Soon a real-time schedule of planned procedures and inpatient events. Taking Care of Me a visual summary (with profiles) of the care team. I Would Like... an overdue improvement on the nurse call button for requests. Note to Self a recorder and notepad for patients to prepare for discharge. My Health a patient-friendly summary of lab results and vitals. To Learn a hub for patient education, promoting quick recovery and reduced readmission. Messages an easy place to communicate with the care team on the patient s terms. MyChart Activation so patients can remain engaged when they return home.
Coming Soon Passive RFID Business Intelligence Analytics on Staffing Early development: Patient satisfaction EHR Integrations And others 44
Facilitating In-Hospital Patient Empowerment Jamey Christensen, MHA SVP, Sales and Marketing, SONIFI Health
The SONIFI Health Mission Interactive patient technology that inspires active patient participation along the care continuum for positive behavior change and improved outcomes.
Who We Are Industry leadership in the Interactive Patient Engagement Marketplace 30+ Years of interactivity experience 1.4 Million interactive media locations Integrated 30+ clinical & 3 rd party OUR CORE BUSINESS Developed an unmatched core competency for simplifying and perfecting the technology for the best patient experience possible OUR COMMITMENT Operating within every possible wiring configuration, your hospital is in the most committed and knowledgeable hands in the industry OUR APPROACH Our solution interfaces seamlessly with over 30 clinical and third party solutions
Infrastructure Matters SONIFI has patented delivery methods that can utilize existing coax or cat 5 cabling Implementing on your existing infrastructure keeps capital expense costs in check Developed our architecture for tablet and use of patients own device (BYOD) on Android and IOS Major TV companies such as LG, PDI, Samsung, Panasonic, RCA have our technology built in them
SONIFI Health Solutions Patient Education Patient Entertainment Patient Portal Integration Care Team/Digital Whiteboard Environmental/Room Controls Distraction Therapy Video Conferencing Schedule View Pharmacy Fulfillment Questionnaires Nursing Dashboard Meal Ordering
Hospital System Centralization Integrating separate hospital systems to ensure the patient remains the highest priority: EMR Patient Portal Access Hospital Information Dietary System Meal Ordering Patient Education Videos Entertainment/Relaxation Care Team Interaction Patient Schedule Environmental Controls Communication Systems
Resulting Benefits Set expectations for the patient upfront Prepare the patient for what is to come during the visit Increase comfort level of the patient within the environment Prepare the patient to engage in more valuable conversations with providers Provide positive distractions Build confidence prior to leaving the hospital Positively effect HCAHPS scores Improve the patients health
Thank You Jamey Christensen, MHA jchristensen@sonifihealth.com 801-360-2110 1-888-988-7846
Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists. Brenda Taylor ITS Director Texas Health Resources
Thank You! Thanks to our featured speaker: Ed Marx & Brenda Taylor! Thanks to our sponsor: Jamey Christensen & SONIFI Health You will receive an email when our archive recording is ready. (Separate registration is required) CHIME CHCIO Credits Attending our Webinars = 1 CEU Questions/Comments Anthony Guerra aguerra@healthsystemcio.com Go to www.healthsystemcio.com/webinars to view our upcoming schedule and see the last 12 months of archived events.