Sharing Goodness 2017 COMMUNITY IMPACT REPORT

Sharing Goodness 2017 COMMUNITY IMPACT REPORT

We re proud to be able to give back and provide top-quality care where people need it most close to home. Our community members are at the heart of everything we do. Each year, Med Center Health is determined to develop ways to make our 12-county region even healthier than the year before. Because that s our mission to care for people and improve the quality of life in the communities we serve. Southcentral Kentucky has growing and diverse healthcare needs, and it s our responsibility to help make sure our neighbors have access to the best. We ve given back $101 million to uplift individuals, families and entire communities in Fiscal Year 2017. We ve invested in technology, facilities, new services, medical education and our region. One exciting addition is our partnership with the University of Kentucky and Western Kentucky University. Together, we re bringing the first regional medical school to our area, the University of Kentucky College of Medicine Bowling Green Campus. We also support patients and families with the Hospitality House. We ve helped fund nursing scholarships and made clinical rotations available for nursing students. And, we ve put millions of dollars into subsidized emergency medical and mental health services. We have a fierce loyalty to the health and vitality of the people in our region. While we can t put a number on the passion and commitment our employees give to each person they meet, we can show you what we re proud to have given back in dollars. CONNIE D. SMITH President and Chief Executive Officer Med Center Health MED CENTER HEALTH COMMUNITY IMPACT REPORT FISCAL YEAR 2017

Med Center Health is committed to spreading wellness throughout beautiful Southcentral Kentucky. Within these pages is a snapshot of how we re sharing goodness with the dollars we put back into our communities. Making a difference in someone s life is the greatest experience. JACQUE WOODWARD ADMINISTRATOR, CAL TURNER REHAB & SPECIALTY CARE

We live here. We give here. $101M In Fiscal Year 2017, $101 million covered unreimbursable healthcare costs, high-quality care, and discounted and free services. This graph shows how the $101 million we provided is distributed back to our communities. Financial Assistance $2,356,144 Unpaid Cost of Medicaid $23,095,943 Community Health Improvement $4,825,869 Health Professionals Education $4,878,418 Subsidized Health Services $5,546,962 Financial and In-Kind Contributions $87,623 Community Building Activities $420,400 Unpaid Debt $20,683,399 Unpaid Cost of Medicare $39,425,517 Med Center Health Footprint 3,600 employees 6 hospitals 564 beds, system wide 400+ physicians 50+ specialties Financial Assistance (stated at cost) $2,356,144 Financial Assistance is free care provided to the uninsured and people whose incomes meet certain poverty guidelines. Kim Madison, Certified Team Leader with Commonwealth Financial Resources, said she s been able to help patients and family members who considered taking money out of their burial fund to cover medical bills. We re able to help people focus on getting well instead of worrying about bills, she said. It s extremely gratifying knowing that, together, we re helping our fellow community members. Unpaid Cost of Medicaid/Medicare $62,521,460 Government programs, including Medicaid and Medicare, provide health coverage for thousands in Southcentral Kentucky. However, these programs don t reimburse hospitals and doctors for the full cost to provide services. We are able to provide a lot of services needed in our community, even though Medicare and Medicaid do not cover the full cost, said Michele Lawless, Vice President of Revenue Cycle. Fortunately, we re able to absorb the costs for our patients. MED CENTER HEALTH COMMUNITY IMPACT REPORT FISCAL YEAR 2017

Community Health Improvement $4,825,869 From health fairs and education classes to screenings, a senior health network and free healthcare through Community Clinic, we re connecting with the people in our 12-county region. These dollars are used to treat real people who depend on their good health to earn a good wage, said Carla Reagan, Director of Foundation Programs. Many of us are only a major life event away from needing this kind of help. We re so humbled, proud and fortunate to be able to offer these resources. GROWING MEDICAL COMMUNITY ADDED 17 EMPLOYED PROVIDERS IN FY2017 Health Professionals Education $4,878,418 By investing in educating health professionals, we re investing in the people in our community, healthcare advancements and, ultimately, the overall health of our region. For example, we invest in simulation labs to help prepare students. No one else in the state has more advanced patient simulators, said Vivian McClellan, Corporate Director of Education and Development. They perfect their skills and are prepared to handle scenarios that are dependent on skilled medical professionals. We re training Kentuckians to care for Kentuckians. It s been a dream for a few people. But now, it s a reality for many, which is very exciting. DON BROWN, D.O., VASCULAR SURGERY ASSISTANT DEAN, UK COLLEGE OF MEDICINE-BOWLING GREEN CAMPUS 2016 GALLUP GREAT WORKPLACE AWARD A TOP EMPLOYER 3,600 EMPLOYEES

THE MEDICAL CENTER AT BOWLING GREEN RECEIVED Chest Pain Center with Primary PCI accreditation* *AMERICAN COLLEGE OF CARDIOLOGY ACCREDITATION SERVICES THE MEDICAL CENTER AT BOWLING GREEN RECEIVED Advanced certification as a Primary Stroke Center* *THE JOINT COMMISSION Subsidized Health Services $5,546,962 Often, reimbursements don t cover the full cost of emergency and behavioral care. Our psychiatric patient population is arguably the most underserved and misunderstood group in all of healthcare, said Jan Funk, Clinical Director of Behavioral Health Services. We work to heal the devastating psychological wounds suffered by so many in our community while covering costs that would otherwise be billed to our patients. Financial & In-Kind Contributions $87,623 Every year, we contribute to community programs and activities in many ways. For example, we support the March of Dimes March for Babies and provide medical standbys at community events like ball games. Having highly trained paramedics on the ready for people at these events gives them a sense of comfort, said Jim Berry, Director of Medical Center EMS. Seeing them in action, working at such a high-quality level for our community makes me proud to be part of this team. Community Building Activities $420,400 We help uplift our region by supporting community growth initiatives through membership in area Chambers of Commerce and development organizations and by educating community leaders. One major community building activity we provide for is the operation of the Hospitality House a place of lodging, warmth and comfort for loved ones with a family member in the hospital or outpatients receiving intensive therapeutic care. Daily travel to and from treatment is very taxing on an already financially stressed household, said Melanie Wilson, Registered Radiation Therapist, The Medical Center at Bowling Green. I had a patient living in Cave City who needed cancer treatment in Bowling Green, and Hospitality House lodged her for seven weeks. With this facility, patients are able to receive care that would otherwise be out of reach for them. Unpaid Debt $20,683,399 Unpaid debt encompasses services provided in which payment is expected, but isn t received. We absorb these costs. Provided 4,500 translation services for patients MED CENTER HEALTH COMMUNITY IMPACT REPORT FISCAL YEAR 2017

6 HOSPITALS SERVING 12 COUNTIES The Medical Center at Albany added in 2016 INTERSTELLAR AWARD from Norton Healthcare/ UK HealthCare Stroke Care Network for improving stroke prevention and care We are incredibly fortunate to have an organization that is constantly growing and evaluating its standards of care. EMILY MARTIN, RN VICE PRESIDENT, NURSING

CANCER PROGRAM ACCREDITATION by the American College of Surgeons Commission on Cancer A person s health is invaluable. We re trying to keep people healthy and prevent disease. We truly care about their overall health. SARAH WIDENER DIRECTOR OF COMMUNITY WELLNESS Boards of Directors COMMONWEALTH HEALTH CORPORATION Joe Natcher, Chair Cathy Bishop, Vice Chair Eli Jackson, D.M.D., Secretary Mark Bigler, M.D.; Beverly Boren; Judge Michael Buchanon; Judge William Fuqua; Doug Gorman; Tommy Holderfield; Tommy Loving; Brad Odil; Jacqueline Pope-Tarrence; Kal Sahetya, M.D.; Hugh Sims, M.D.; Connie Smith; Tony Witty; Mark Yurchisin, M.D. COMMONWEALTH HEALTH FOUNDATION Shannon Vitale, Chair Jim Martens, Vice Chair Ron Sowell, Secretary/Treasurer Donna Blackburn, Ph.D.; Gary Broady; Barbara Burch; David Ciochetty, M.D.; Mayor Randall Curry; Beverly Hodges; Darlene Johnson; Lisa Leachman; Juli McCay, M.D.; Michael Murphy; Regina Parsley-Byrd; Leisa Shirley; Connie Smith; Lawrence White; Tony Witty; Darren Woodruff THE MEDICAL CENTER AT FRANKLIN Tommy Holderfield, Chair Gary Broady, Vice Chair Beverly Boren, Secretary Cheri Natcher; Brad Odil; Connie Smith; Steve Thurmond THE MEDICAL CENTERS AT BOWLING GREEN, SCOTTSVILLE & CAVERNA Eli Jackson, D.M.D., Chair Paul Cook, Ed.D., Vice Chair Joe Natcher, Secretary Cathy Bishop; Donna Blackburn, Ph.D.; Don Brown, D.O.; Janet Johnson; Mohammed Kazimuddin, M.D.; Tommy Loving; Connie Smith; Douglas Thomson, M.D. THE MEDICAL CENTER AT ALBANY Paul Cook, Ed.D., Chair Donna Blackburn, Ph.D., Vice Chair Tommy Loving, Secretary Kal Sahetya, M.D.; Connie Smith COMMONWEALTH REGIONAL SPECIALTY HOSPITAL Tommy Holderfield, Chair Joe Davis, Vice Chair Vickie Elrod, Secretary Tom Forte; Judge William Fuqua; Ghayth Hammad, M.D.; Katherine Higgins; Susan Jones; Jacqueline Pope-Tarrence COMMUNITY CLINIC Mark Yurchisin, M.D., Chair Michael Hubbard, D.M.D., Vice Chair Joe Natcher, Secretary Cathy Bishop; Jean Cherry; Connie Smith As of 11.01.2017 www.medcenterhealth.org