Wednesday, May 28 USOA 1997 CONFERENCE PROGRAM Arrival Timberline Lodge/Mt. Hood Inn. 1:00pm 1:30pm 3:00pm 3:30 4:00pm 4:30pm 6:00pm 6:30pm 5:45pm 4:00pm-7:00pm 7:00pm-8:00pm 8:00pm-9:00pm 9:30 ortba Raz Bus loads in Bus Loading Area. (Load bags according to lodging!) Bus departs from Portland International Airport. Bus arrives at Mt. Hood Inn. Bus arrives at Timberline Lodge. Raz Bus loads in Bus Loading Area. (Load bags according to lodging!) Bus departs from Portland International Airport. Bus arrives at Mt. Hood Inn. Bus arrives at Timberline Lodge. Mt. Hood Iru-;. G-..~est:;. shuttle up to Timberline. (Check in for transportation at Mt. Hood Inn front desk) Registration table open, Ullman Foyer. Reception at Timberline Lodge, Ravensnest Room. Dinner at Timberline Lodge, Ullman Hall.
Thursday, May 29 7:00am-8:00am 8:15am-9:15am 9:15am-9:30am 9:30am- 12:45 pm 12:45 pm- 2:00pm 2:00pm-3:30pm?:30 pm- 3:45 pili 3:45pm-5:00pm 6:00pm-6:30pm 6:30pm-7:30pm 8:00pm-9:30pm 8:00pm-9:30pm Buffet breakfast at Timberline Lodge, Main lobby. Welcoming remarks from USOA President, Marie Ferguson. Opening Plenary: "Times, They Are a Changing" Keynote Speaker -Roberta Jamieson, (Ontario Ombudsman); Ullman Hall. Break, coffee/tea i.1 Ullman Foyer. Workshop: "Ombudsman Skills for Complaint Resolution" Speaker Laura Goodman-Brown; (Minnesota Victims ofcrime Ombudsman) and Russ Goodman; Ullman Hall. Lunch in Main lobby. Networking by Specialty/Issue (by table). Board of Directors meet. Workshop "Ombudsman Skills for Complaint Resolution" continued, Ullman Hall. Breal(, coffee /~e~.. :rt T_.r!lman Foyer. Workshop "Ombudsman Skills for Complaint Resolution" continued, Ullman Hall. No-host bar, Ullman Foyer. Dinner, Ullman Hall. Board of Directors meets, Ravensnest Room. Movie "The Shining", Barlow Room. 9:30pm or TBA
Friday, May 30 7:00 am- 8:00 am 8:15am- 10:15 am 10:15 am-10:30 am 10:30 am- 12:45 pm 12:45 pm- 2:00pm 2:00 pm- 3:45 pm 3:45 pm- 4:00 pm 4:00pm-5:30pm 6:00pm-6:30pm 6:30pm-7:30pm 8:00pm-9:15pm 9:30pm or TBA Buffet breakfast at Timberline Lodge, Main lobby, Networking by Specialty/Issue (by table). Three Concurrent Workshops: "Difficult Complaints" Speaker -Dr. Steven Kline, (BC); preregistration required, confirm at registration desk and bring sample; Ba.. low Room. 'Local Government and the Ombudsman" Speakers- Dulcie McCallum, (BC Ombudsman); Virginia Menzie, (Winnipeg Ombudsman); Diane Welborn, (Deputy Ombudsman, Dayton); Mt. Jefferson Room. "Complaints About Us" Speakers- Yen Lew, (Hawaii Ombudsman); and John Eddings, (Detroit Ombudsman); Ravensnest Room. Three Concurrent Workshops: "Difficult Complaints" Speaker- Dr. Steven Kline, (BC); preregistration required, confirm at registration desk and bring sample; Harlow Room. "The Ombudsman as an Advocate or a Neutral" Speakers- Dean Gottehrer, (Past President, USOA) ; and Steve Wertheim, (Ombudsman, Cuyahoga County); Mt. Jefferson Room. "Getting Started" Speakers - Harley Johnson, (former Alberta and Yukon Ombudsman); and Pat Shannahan, (Arizona Ombudsman); Ravensnest Room. Lunch, "Regional Retrospective" Speaker - Harley Johnson, (former Alberta and Yukon Ombudsman); Ullman Hall. USOA Annual Meeting; all welcome; Ravensnest Room. Special reports: "Model o ~~l udsman Law." Chapter and Committee Meetings. Children: Ravensnest Room (see registration for othc.:rs). No-host bar, Ullman Foyer. Dinner, Ullman Hall. Oregon Trail Band, Main lobby.
Saturday, May 31 7:00am-8:00am 8:15am- 10:15 am 10:15 am-10:30 am 10:30 am- 12:45 pm 12:45 pm-2:15 pm 2:15pm-3:45pm 3:45pm-4:00pm 4:00pm- 5:00 Pfll 6:00 pm- 6:30 pm 6:30 pm- 7:30 pm 9:30pm or TBA Buffet breakfast at Timberline Lodge, Main lobby. Networking by Specialty/Issue (by table). Two Concurrent Sessions: "Specialty Ombudsman Panel" Speakers - Eva Ligeti, (Ontario Environmental Ombudsman); Patt Seleen, (Minnesota Corrections Ombudsman); and Patricia Lumley, (Oklahoma Commission on Children and Youth) : Mt. Jefferson Room. "Getting Started" Speakers - Harley Johnson, (former Alberta and Yukon Ombudsman); and Pat Shannahan, (Arizona Ombudsman) ; Ravensnest Room. Two Concurrent Sessions: "Alternative Dispute Resolution, Applications for the Ombudsman" Speaker- Dr. Rene-Marc Mangin, (Portland) ; Ravensnest Room. "Privatization Issue" Speakers- Marshal Lux, (Nebraska Ombudsman); and Brent Parfitt, (Deputy Ombudsman, BC); Barlow Room. Lunch, Closing Plenary: "Entering the New Millennium: Something Old, Something New" Speaker - Dr. Andrew So, (Ombudsman, Hong Kong); Ullman Hall. North American Regional Round Table: Speakers - Roberta Jamieson, (Ontario Ombudsman); Daniel Jacoby, (Quebec Ombudsman); Marie Ferguson, (Dayton, Ohio Ombudsman); and Duncan Fowler, (Deputy Ombudsman, Iowa); Ravensnest Room. North American Regional Round Table (Cont' d), Ravensnest Room. No-host bar, Ullman Foyer. Closing banquet, Ullman Hall.
Sunday, June 1 4:30am 8:00am - 9:00am TBA Box breakfasts and coffee available for early departures. Sign-up for box breakfasts in advance (includes Mt. Hood Inn Guests). Buffet breakfast, Ravensnest Room. Transportation back to the airport. Check registration desk.
ORIENTATION GUIDE 4 To BLUE ox~ FiAR.' LOWER LOBBY ENTRANCE MAIN LOBBY SECOND FLOOR AND MEZZANINE LEVEL RAVENS NEST BAR AND MEETING ROOM THIRD FLOOR I. FRONT DESK 4. RACHAEL GRIFFIN MUSEUM 2. EXECUTIVE OFFICES 5. ASSISTANT MANAGER 3. BELLMAN'S STORAGE 6. CATERING OFFICE 7. ELEVATOR Timberline Lodge, Oregon 97028 General Information 503-231-7979 Portland Sales Office 4710 S. W. Kelly Portland, OR 97201 503-295-1828 Fax # 503-295-1855