2 The Acorns Wimborne Road West Wimborne Dorset BH21 2EU Statement of Purpose This Statement of Purpose sets out our aims, objectives, philosophy of care, services and facilities. The Registered Provider The Directors: The Nominated Individual: The Registered Manager: Assistant Manager: Leeson Care Homes Ltd Tony and Andrea Leeson Salters Cottage Lower Sandy Down Boldre Lymington SO41 8PP Jonathan Wheeler Lisa Sutton Gill Stokes Tony and Andrea Leeson are the sole directors of Leeson Care Homes Ltd, which is a small limited company operating two care homes, one of which is Mile Oak Rest Home. They also own one other home as a partnership. Tony and Andrea have owned and run care homes for over sixteen years, and put great emphasis on operating friendly, comfortable and caring homes. Jonathan Wheeler BA(Hons) who has worked in the caring profession for ten years as a carer, senior carer and administration manager, is the nominated individual for the home. Lisa Sutton is the Registered Manager and has a NVQ 4 in Care and Management and the Registered Manager Award. Lisa has worked in Residential care for over 18 years. Gillian Stokes has worked at Mile Oak Rest Home for 20 years and is the Assistant Manager. She has previously been a care assistant and the head senior carer, Gill has a NVQ 2 and NVQ 3 in care and has many supporting certificates in General Care for the elderly. In addition to the Management, we have two cooks, three domestics, four senior care assistants, and fifteen care assistants. We ensure that our staffing levels are sufficient to provide our residents with quality care that meets their assessed needs. During the day, a minimum or two (usually three or four) care staff are on duty, supported by any Management on duty, domestics and kitchen assistants. During the night two waking care staff are on duty.
Staff Training We have a staff training and development programme to ensure that all Staff attend regular mandatory courses, and that staff have the training and skills to achieve positive outcomes for our Residents (see below). Staff also have opportunities to complete additional courses in subjects that interest them. All new staff receive certificated induction training from an external provider that includes all of the mandatory courses, and the skills for care Common Induction Standards. New staff also follow our own site specific induction programme. Four of our staff have achieved NVQ level 3 with one staff member working towards this diploma, Twelve of our staff have achieved NVQ level 2 with one staff member working towards this. We encourage and support staff to achieve an NVQ level 2 qualification, and senior Carers to reach level 3. Any fees incurred in training are paid for by the Home and staff are paid for the time they spend at college or when visited by assessors at Mile Oak. Our Registration We are registered with the CQC to provide long-term residential care for 20 men or women over 65 yrs of age. We are able to meet the assessed needs of all service users who fall within our category with the exception of those who require intermediate care and rehabilitation. We can sometimes also provide short-term respite care. We are not able to provide nursing care. We can provide care to older people with onset dementia or sensory conditions providing that there care needs can be fully met. Admissions (except emergency admissions) Prior to the admission of a Resident, we will ensure that we obtain all the information that we need so that we are completely confident that we will be able to meet all of the current needs of the resident, and comply with the conditions of our registration. Trial Period When residents move to Mile Oak, there is an initial trial period of 4 weeks. During this time, the resident is usually charged weekly in advance. No notice is required if a resident decides to leave during this period. The range of needs that we are able to meet. We are usually able to admit residents who s needs are up to a level 1 or 2 on Dorset s category of need for residents needing residential care, that is: Physically frail or very frail Require night care, or regular supervision Require some assistance, or regular assistance with personal care tasks Are incontinent of urine and/or faeces Requires regular supervision during the waking day Has short term memory loss or onset Dementia diagnoses Once a resident lives at Mile Oak we will usually be able to continue to care for them up to Dorset s category Level 3, which is: Physically highly dependent Require regular care and supervision at night Require a high level of supervision with personal tasks Are incontinent of urine and/or faeces
Require regular supervision throughout the waking day Have memory or dementia diagnoses that do not impact on other residents in the Home In deciding whether we are able to meet the needs of a new Resident we use the Residential Forum document so that we take into account the needs of our existing Residents, and the levels of staffing that we are able to achieve. Our systems of care planning and review, and our quality assurance procedures help us to monitor our ability to meet the individual needs of our residents. If residents needs change so that we become unable to care for them ourselves then we will give support to help Residents and their families and representatives to find a suitable new care provider. This is a step that we do not take lightly and only take to ensure the best care is given. Emergency admissions will be considered and assessed in keeping with our registration. Our Aims and Philosophy of Care We aim to provide comfortable accommodation and a warm and friendly atmosphere for our residents in which they feel at home and in control of their own lives. Our aim is to treat each of our residents as an individual and ensure that our committed and caring staff are able to provide sensitive care and support for our residents that preserves and maintains their privacy and dignity. We develop a care plan with our Residents that helps ensure that we achieve positive outcomes for residents. We structure the care plan around important outcome areas. Health Care Personal care Food and Drink Leisure and Activity Social Contact and Involvement Religion and Spirituality Environment Managing Money and Accessing products and Services Underlying all of these outcome areas are: Control over daily life Dignity Safety The residents care plan is a personalised plan that describes how we achieve positive outcomes for the residents taking into account each individual Residents needs, priorities and preferences. Our service arrangements for ensuring that we achieve positive outcomes for Residents in these areas are outlined over the page.
Health Care We maintain a good working relationship with local Doctors, District Nurses, Chiropodists, and Consultants to assist us to provide any minor nursing care needs. Our Care Planning and Care Reviews address all areas of physical, intellectual and emotional health. Our processes ensure that we note any changes and take appropriate action. We carry out and review risk assessments in areas such as manual handling and pressure sores. Where necessary we assist Residents to monitor their blood sugar levels. We will assist Residents if asked with making any appointments relating to their health and ensure transport is arranged for them including space for an escort if needed. Personal Care & Hygiene Any Residents needing help with their personal care will be assisted by a Carer in a friendly and efficient way that protects privacy and dignity. We always ensure assistance is given taking into account any personal wishes and preferences. Our staffing levels ensure that residents are always given the time they need. Food and Drink We understand that a healthy diet and the attractive presentation of food are of great importance. We offer wholesome traditional English dishes made daily from locally sourced produce. We cater for individual preferences as well as well for diets specified for medical or religious reasons. A second choice is always available for every dish offered daily. Meal times are listed below, but arrangements can of course be made to suit individual requirements. Breakfast Weekdays 7am Coffee Lunch Afternoon Tea Supper Evening Drinks Weekends Of course, refreshments are available on request at any time. 7.30am 10am 11am 12.30pm 3pm 5.30pm 7.30pm Residents may choose whether to eat in the dining room or in their own rooms. We use a four weekly Menu when planning meals for the residents ensuring that plenty of choice is given. Leisure and Activity We believe that providing a range of activities, and helping our Residents to continue their own hobbies and interests helps to enhance the quality of life for our residents. There are social activities undertaken most days which include musical bingo, yoga, film club, reading group, visiting entertainers, manicures, and exercise sessions.
Social Contact and Involvement We believing that it is very important that Residents have positive social contact with people with existing friends and family, with staff and other Residents at Mile Oak and with the wider community. Family and friends are welcome to visit at any time. They may join the resident in their own room or within the communal areas of the Home. We look for ways to develop links with and support residents to be involved in the local community. Religion and Spirituality Environment We look for ways to give residents the support they need to fulfil their religious and spiritual needs. Every effort is made to help residents attend the place of worship of their choice. Communion visits can be arranged on a monthly basis and the local vicars are happy to come and visit residents on request. We recognise that residents spiritual needs can be met in other ways than through formal religious observance, for example, through reading, expressive arts, music or walking. Residents can enjoy ample accommodation that is clean and tidy and well maintained. We provide accommodation for 20 Residents, all with single en-suite rooms. Each room meets in excess of the recommended size and comes with a bell call, telephone and television point. Residents own rooms are cleaned, maintained and furnished to meet their assessed needs and personal preferences. We encourage residents to bring their own furniture and personal items like pictures and photographs to personalise their rooms. We can, however, provide the room fully furnished. Residents things are arranged, organised and managed to meet their preferences whenever safe to do so. We provide ample communal areas including a large TV lounge, a quiet reception area, dining room and conservatory with library. We have three communal bathrooms each with an assisted bath to enable carers to assist with bathing safely. We have a passenger lift giving safe access to the 1 st floor. Managing Money and Accessing Products and Services We must ensure that residents are able to manage their finances themselves, or have support from a suitable representative. Although most of the costs for daily living are included in the room fees, we feel that we should assist our residents to access additional products and services if they wish.
Services included in the room fees Fully trained staff Home cooked meals and snacks Provision for special diets Laundry service A full range of activities Services with an additional charge Visiting hair stylist Visiting Chiropodist Newspapers and delivery Supplies of Toiletries, Chocolates, Sweets, Cards, Stationary and Stamps. Personal Care Furniture and Bedding We have a visiting Hair Stylist & Chiropodist If residents choose to not to hold their own money then Mile Oak will make any necessary purchases on their behalf and invoices will be sent out once a month to their representatives. We keep a stock of items such as toiletries, chocolates, sweets, cards, stationery and stamps which our residents may pay for by cash (on a non-profit basis), or which can be added on to the sundry purchases bill. If residents find that they need cash then we can loan up to 25.00, any cash used will again be added to the sundry bill. Control over Daily Life, Dignity and Safety These outcomes areas underlie how we provide care in all areas. Control over Daily Life Dignity Safety Residents can choose what to do and how to do and when to do it wherever possible. We will talk with Residents to identify their preferences and priorities so that we can support them in living their life as they chose to live it. We make sure that our Residents are given all the information about the options available to them, so that they are able to make informed choices. If we find that it is not possible to accommodate a Residents wishes, we will explain to the Resident exactly why this is, and try to find a positive alternative. It is essential that residents know that they are respected and valued as individuals, - the resident, their views, preferences and priorities are central to the care they receive. Care is always provided in a way that respects residents autonomy, privacy and modesty. Residents should feel safe and secure. They must be confident that we take reasonable steps to protect them from harm, (such as falling or abuse). Residents are able to choose to take informed risks unless their choice places others at risk of harm.
Care Planning Our care planning system helps us to ensure that we achieve positive outcomes for the residents whenever possible. We plan and implement a personalised programme of care that meets their individual needs, preferences and priorities. We ask residents for information about what is important to them in areas such as Entertainment & Interests, Food and Clothes so that we can plan together how we will provide their care. Care Plans are reviewed monthly or when a change occurs. Residents participate in planning their care plans to ensure that it is current to meet with their needs and preferences. Families are welcome with the resident s permission to be present at these care review meetings. Lisa the Manager will contact families or representatives by telephone to invite them to give input at regular intervals. Families and representatives are told that the Home has an open door policy and at least one senior member of staff is always available to speak to should any concerns need to be discussed. Quality Assurance Consulting Residents Our care planning systems help us to ensure that the care residents receive is what they need and choose. We foster an open culture in which our Residents and Staff know that their comments and suggestions are welcomed. We ask all residents and/or their representatives, and other stakeholders such as resident s families, medical professionals and visiting activities leaders for their views about the services we provide using questionnaires. We then look at this information carefully, analyse it, and use it to help us improve the quality of our service. Our Complaints Procedure We are committed to providing high-quality services and to continually look for ways to improve that quality. Comments, compliments, suggestions or complaints are always welcome, and we take pride in responding to them quickly, effectively and honestly. All comments, compliments, suggestions or complaints should be made to our Registered Manager, Lisa Sutton. Informal verbal complaints can be made to a staff member. Complaints will be treated seriously and dealt with as soon as possible. Verbal complaints will be responded to immediately. All comments will be carefully considered and responded to on an individual basis. If you would like to make a formal written complaint, please speak to Lisa. We will acknowledge any written complaint in writing within two days. We will then investigate the complaint and send the complainant a letter outlining the result within 28 days. If the matter is complex and cannot be resolved within 28 days the complainant will be informed. We view complaints as an opportunity to identify anything that is going wrong and to make it right. Our residents can help us by keeping a look out for any problems and letting us know about them as soon as possible. Comments and suggestions for improvements are always welcome.
Once your complaint has been fully dealt with by Mile Oak Rest Home if you are not satisfied with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free, independent service. The LGO Advice Team can be contacted for information and advice, or to register your complaint: Tel: 0300 061 0614 Email: advice@lgo.org.uk Website: www.lgo.org.uk The LGO will not usually investigate a complaint until the provider (Mile Oak) has had an opportunity to respond and resolve matters. Residents who are funded by Dorset County Council may also contact Dorset s Adult and Community Services Complaints Manager on 01305 224322. Our service is registered with and regulated by the Care Quality Commission (CQC). The CQC cannot get involved in individual complaints about providers, but is happy to receive information about our services at any time. You can contact the CQC at: Fire Safety The Care Quality Commission National Correspondence Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616161 W: www.cqc.org.uk/contactus.cfm The home has a modern Fire Alarm System fitted with Fire Exit Notices and Fire Emergency Instruction Notices displayed at strategic positions throughout the home. Our Fire Risk Assessment is reviewed regularly. Staff are instructed during induction training with regard to the significant findings of our risk assessment, fire prevention and emergency procedures. Staff then receive instruction once in every three month period. Service Users are informed of our emergency procedures during admission. Weekly checks are made to our fire precaution systems. Please find our latest inspection report on the CQC website by following the links to find a report.