Pioneer Network Journey to the Heartland 2014 3
Living and Working in Eldercare Communities: Bridging the Generations 4
About PHI Coaching and Consulting 24 year old non-profit National residential care and home and community based clients Learning organization Demonstration projects Fee for Service Clients Field tested interventions with demonstrated outcomes 5
We are on a journey to know each person, value what each person has to give and enable each to make their own contribution. 6
Who comprise the generations? Born before 1946: WWII Generation 2006: 8 % 2011: 5% Born between 1946 1964: Baby Boomers 2006: 44% 2011: 38% Born between 1965 1980: Generation X 2006: 33% 2011: 32% Born between 1980 2000: Generation Y (Millennials) 2006: 15% 2011: 25% 7
What are the most significant world events of your childhood? WW II Generation Year Event 1937 Disney s first animated feature film Snow White 1941 Hitler invades Russia 1941 Pearl Harbor is bombed US enters WWII 1945 WWII ends in Europe and Japan 1947 Jackie Robinson joins major league baseball 1947 House Un-American Activities Committee investigates the film industry 1950 Korean War begins 8
What are the most significant world events of your childhood? Baby Boomers Year 1954 First transistor radio Event 1960 Birth control pills introduced 1962 John Glenn circles the earth 1963 Martin Luther King, Jr. leads march on Washington; Kennedy assassinated 1965 US sends troops to Vietnam 1969 US moon landing; Woodstock 1970 Women s Liberation demonstrations 9
What are the most significant world events of your childhood? Generation X Year Event 1973 Global Energy Crisis 1976 Tandy and Apple market Personal Computers 1978 Mass Suicide in Jonestown 1979 Three Mile Island accident 1980 John Lennon killed 1981 AIDS identified 1986 Chernobyl Disaster; Challenger Disaster 1987 1989 1989 1989 Stock Market plummets Exxon Valdez oil spill Berlin Wall Falls Tiananmen Square uprisings 10
What are the most significant world events of your childhood? Generation Y (Millennials) Year 1990 1991 Event Nelson Mandela released; 3 years later Apartheid ends Fall of the Soviet Union 1995 Bombing of Federal Building in Oklahoma City 1997 Princess Diana dies 1999 Columbine High School shootings 2001 World Trade Center attacks 2002 2003 2004 2005 Enron, WorldCom and corporate scandal War begins in Iraq Tsunami in the Asian Ocean Hurricane Katrina 11
WW II Generation Born before 1946 Baby Boomers 1946-1964 Generation X 1965-1980 Generation Y, Millenials 1980-2000 % OF WORKFORCE OUTLOOK WORK ETHIC VIEW OF AUTHORITY LEADERSHIP BY RELATIONSHIPS PERSPECTIVE TURN-OFFS 5% 38% 32% 25% PRACTICAL OPTIMISTIC SKEPTICAL HOPEFUL DEDICATED DRIVEN BALANCED AMBITIOUS RESPECTFUL LOVE/HATE UNIMPRESSED RELAXED, POLITE HIERARCHY CONSENSUS COMPETENCE SELF-SACRIFICE PERSONAL GRATIFICATION RELUCTANCE TO COMMIT ACHIEVEMENT; PULLING TOGETHER LOYAL; INCLUSIVE CIVIC-MINDED TEAM-ORIENTED SELF-RELIANT CIVIC-MINDED VULGARITY POLITICAL INCORRECTNESS CLICHÉS AND HYPE CYNICISM; 12 CONDESCENSION
Six Principles for Managing Generations Successfully 1. Initiate conversations about generations. 2.Ask people about their needs and preferences. 3.Offer Options 4.Personalize your style. Be flexible. 5.Build on Strengths. 6.Pursue different perspectives. 13
What are the benefits? Flexibility Stronger decisions Retain people of all ages More innovative and creative Meet the diverse needs of residents and families More effectively understand what has worked in the past and what new opportunities may be on the horizon. 14
Creating an AGE NEUTRAL workforce Study the generational composition of your staff. Facilitate regular conversations about generational similarities and differences. Create work environments where employee opinions are valued. Offer training on generational diversity. Include representatives from all generations on committees and councils. Offer mentoring programs to ensure that critical skill sets and job knowledge are transferred to employees. 15
How to have the conversations... 16
Necessary Communication Skills Active Listening to others use of effective questions and paraphrasing Self-Awareness and Self-Management, especially in emotionally charged situations Providing and Receiving Feedback in a supportive environment where accountability is valued 17
Active Listening Skills Demonstrate engaged BODY LANGUAGE Lean in.stay focused Have good eye contact No multi-tasking! Use PARAPHRASING to check for understanding and validate what the speaker is saying. Use OPEN-ENDED QUESTIONS to encourage the speaker to tell their story fully. 18
Self-Management means Pulling Back from: Emotional reactions Your assumptions & judgments Habits of reacting Problem-solving for others 19
SELF AWARENESS IS ESSENTIAL Your assumptions Your personal style and that of others Your judgments Your preconceptions 20
Questions 21
Sources: AARP: Leading a Multigenerational Workforce Exploring the Generations Gap in the Nursing Workforce NurseZone Managing the Intergenerational Workforce: Taming Tensions between Gen Y, X and Boomers: Linda Gravett & Robin Throckmorton www.apa.org/monitor/jun05/generational.aspx Nursing Leadership Characteristices: Effect on Nursing Job Satisfaction and Retention of Baby Boomer and Generation X Nurses: Sandra Swearingen 22
Contact Information Kathy McCollett Organizational Change Consultant kmccollett@phinational.org Anna Oritigara Organizaional Change Consultant aoritigara@phinational.org Cean Eppelheimer Organizational Change Consultant ceppelheimer@phinational.org 23