Marine Corps Installations West- Marine Corps Base Camp Pendleton Family Housing Open House Brief 24 October 2017 Final as of 23 Oct 2017 1
Purpose & Agenda Purpose To provide community residents an opportunity to meet Marine Corps Camp Pendleton Government Family Housing leadership, develop an understanding of the public-private partnership, and receive information on other installation initiatives. Family Housing Office Overview Housing Inventory Family Housing Partnership CEL Surveys 3-Step Process Agenda Resident Energy Conservation Program 2
Family Housing Overview Responsible for coordinating operations and oversight management of family housing requirements to include policy development, budget formulation, training and required liaison between Navy Facilities (NAVFAC) and Public-Private Venture (PPV) Partners. Resident Energy Conservation Program Oversight of PPV approvals and disapproval of exemption requests 256 resident exemptions (255 EFM / 1 WW) Marine Corps Housing Management Web Orders vs PCS Orders Standardization of assignment to waiting list Enterprise Military Housing Reporting Referral and Assignment Application / Check in process / Family Housing Office Liaison Market Analysis (BAH) Asset Management Reviewing Installations Programs /Projects for renovation, increase and decrease of assets based on Market Analysis and Base personnel loading. Inspections 3
Housing Market Area MCB Camp Pendleton Housing Market Area 4
Family Housing Inventory 7,795 units (1/3 of USMC Program); Over all occupancy 93.0%; Waitlist 693 personnel - 3 Regions North / South / Central - 7 Districts Deluz / Del Mar / Mountain/ Mesa / Stuart Mesa/ Edson/ San Onofre - 22 Housing Areas 5
Family Housing Partnership Camp Pendleton has two PPV Partners PPV own, maintain and operate housing 50 year agreement Individual lease Last phase completed 2017 (250 units) Lincoln Military Housing (LMH) 7,083 homes 6 GOQs 1 Installation Commander Quarters 675 Officer homes 6,408 Enlisted homes Hunt Military Communities Deluz Housing - 712 Enlisted homes 6
Resident CEL Survey REACT Resident Survey CEL & Associates, Inc. conducts annual third-party industry standard survey Lincoln (Apr-May) Hunt (Oct-Dec) Performed to assess real-estate management performance and resident satisfaction Scores tabulated and indexed with comments Results provided to partner and business agreement manager, Navy Facilities Engineering Command- Southwest (NAVFAC SW) Measures partner performance 7
Resolving Military Family Housing Service Issues Step 1. Identify the service issue and contact your Family Housing District Office or maintenance service line: Family Housing District Offices: (See attached) Lincoln Military Housing 24 Hr. Service Line: (888) 578-4141, or www.lincolnservicetrack.com Hunt Military Housing 24 Hr. Service Line: (844) 887-6840, or www.deluzfamilyhousing.com Step 2. If the service issue is unresolved or incomplete, contact Family Housing management: Lincoln Regional Management: (760) 400-8179, 08:00-17:00 Mon-Fri Hunt Regional Management: (760) 385-4835, 08:00-17:00 Mon-Fri Step 3. If the service issue remains unresolved, or you remain unsatisfied with any service, contact the Installation Government Family Housing Office: Family Housing Liaison: (760) 725-1656, 07:30-17:00 Mon-Fri Infographic advertisement and social media campaign with partners began 6 Oct 2017 8
Energy Conservation DoD Policy - Office of the Secretary of Defense Memorandum of 8 September 1998 set policy for the payment of utilities in Public Private Venture (PPV) family housing Government Family Housing Office charged with installation oversight of RECP implementation Reduces electric costs, and saves funds for sustainment and improvements Cost savings generated are used to improve homes, playgrounds, community centers, and quality of life Basic Allowance for Housing (BAH) calculation based on average normal utilities use/costs 9
RECP Implementation Established Like-Type Groups (LTG) Based on location, size, style, age, number of bedrooms Electric Metering: All homes have their own smart meters Average usage calculated for LTG each month Top/bottom 5% not considered in average Establish average range Residents within +/- 10% of average have no cost impact Homes not occupied for the full month are not included Exemptions from RECP: For some Wounded Warriors and Exceptional Family Members Not used in calculation of monthly average 10
RECP Implementation 11
Utility Statement YES Account Access Home Energy Survey 12
Delinquencies Utility account becomes delinquent 21 days after due date on billing statement when balance due exceeds $25. Resident receives a late letter from the utility billing company each subsequent month as long as the account remains delinquent. Each subsequent billing statement will also show balance due and includes reminder that payment for delinquent balances is due immediately. Resident receive a 45-day late letter from the property manager. For utility accounts delinquencies > 90 days with balances over $500: Property manager advises Government Housing Office. Government Housing Offices contacts Service member s command to advise that the Service member s housing status may be in jeopardy. If you sense a problem - get engaged and give us a call 13
Community Open House Lincoln Military Housing Open House Schedule Northern Housing Region 24 Oct 17 1730-2000, School of Infantry, Infantry Training BN Theater BLDG #520590 (Classroom 10, Hall of Heroes) Central Housing Region 25 Oct 17 1730-2000, MCCS (San Luis Rey) Training Rooms, BLDG #1795 Southern Housing Region 26 Oct 17 1730-2000, Blinder Chapel, BLDG #202863 Hunt Communities Open House Schedule Deluz Community 30 Oct 17 1730-2000, Deluz Community Center, 108 Marine Drive 14
Questions & Comments Points of Contact: Mr. Bob Marshall Director, Family Housing MCB Camp Pendleton Email: robert.e.marshall1@usmc.mil Phone: (760) 763-4199 LtCol Josh Anderson G-F Operations/Housing Officer MCIWEST-MCB Camp Pendleton Email: joshua.d.anderson@usmc.mil Phone: (760) 725-1826 15