Trainee Assessment Cleaning skills Unit standards Version Level Credits 28350 Demonstrate knowledge of key cleaning equipment and basic cleaning principles Version 1 Level 2 10 credits 28351 Identify and use common cleaning agents Version 1 Level 2 2 credits 28352 Carry out core cleaning tasks Version 1 Level 2 10 credits 28353 Apply basic hygiene practices in the cleaning industry Version 1 Level 2 4 credits Your name: Your workplace: Your date of birth: National Student Number (NSN), if you know it: Declaration I was told about and understand the assessment requirements and appeals process. I have prepared my answers myself. Any evidence I have provided as my own, I produced myself. I understand that this assessment may be used for moderation and quality control purposes. I understand that when I achieve this unit standard my result will be registered with the New Zealand Qualifications Authority. I confirm the above declaration: Yes No Date:
Assessment summary (completed by assessor) Trainee's performance summary Assessment tasks Assessor signature Date achieved Task 1: Infection prevention Task 2: Clean a food preparation area Task 3: Clean a general area Task 4: Clean a toilet area Unit standard results I have assessed the trainee and confirm the requirements have been met to demonstrate competency in: Unit standards Version Level Credits 28350 Demonstrate knowledge of key cleaning equipment and basic cleaning principles 1 2 10 28351 Identify and use common cleaning agents 1 2 2 28352 Carry out core cleaning tasks 1 2 10 28353 Apply basic hygiene practices in the cleaning industry 1 2 4 Assessor name: Signature: Assessor number: Date: Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 2
Trainee information Before you start The assessor/observer will talk about what you need to do. You may have been observed doing some of these tasks already, or there may be workplace documents you have completed, such as a workplace incident report, which documents what you have done at work. You may bring evidence of what you have done already, such as your induction training log, or proof of competency from a course you have completed, eg a marked assessment or project. This may be recorded as evidence. As you go For knowledge assessment questions you can choose to write your answers or your assessor may record your verbal answers for you. Your assessor or observer will complete the observation form in this assessment when they observe your work. Sometimes they may ask you to do a specific task or ask a question about what you are doing. If you need help with this assessment, please contact your assessor. When you finish Make sure you have completed any parts where the assessor/observer has said you need more work. Appeals If you wish to appeal against the assessment result or process, talk to your assessor. If you are still not satisfied, you can appeal to Careerforce by completing the assessment result appeal form that can be found online at www.careerforce.org.nz/contact/forms Feedback Careerforce regularly reviews our assessment and learning resources. As a user, we would appreciate feedback on how you found it. Feedback can be provided to Careerforce via: our online feedback form at www.careerforce.org.nz/contact/resource-assessment-feedback email to info@careerforce.org.nz Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 3
Task 1: Infection prevention 1 The table below lists five ways people can become infected by germs. For each way, describe how a cleaner could be infected. Through the air Human waste Blood Physical contact with a person Contaminated surfaces Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 4
2 What can a cleaner do to help stop infections from spreading? 3 Why must you wash your hands when you are cleaning? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 5
4 When must you wash your hands at work? 5 How does having clean hair, clean nails and clean skin help stop infections from spreading? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 6
6 You start work each day with cloths and mops or microfiber mops that are clean and dry. How does doing that help prevent infections from spreading? 7 How is cleaning different to disinfecting? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 7
8 What colour cloths and/or mops do you use to clean food areas, general areas and toilet areas? Area Colour of cloth or mop Food General Toilet 9 How does using different coloured cloths help to prevent infection? Task 1: Assessor feedback to trainee When the assessor agrees you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 8
Task 2: Clean a food preparation area This task is about cleaning surfaces used for food preparation in a commercial, residential or health care facility. Your observer will complete the following observation form and may ask questions about what you are doing or what you have done previously and the equipment and cleaning products used. The observer may have recently seen you do one or more of these tasks. If so, they can record on the form evidence previously seen, heard, documented or filed. What you need to do Clean food preparation surfaces while your observer or assessor observes you. To achieve this task, you need to: wear personal protective equipment (PPE) to keep yourself safe. clean and sanitise surfaces that may be used for food preparation. remove rubbish. follow your organisation s requirements for cleaning. follow your customer s requirements for cleaning. use equipment and cleaning agents according to manufacturer s recommendations. complete cleaning tasks within the timeframe expected by your organisation. Observation The trainee must do the following tasks. The observer/assessor may also use this column to record comments. Assessor/observer to complete Before you begin cleaning, put on the right personal protective equipment (PPE) to keep yourself safe. For example, your PPE might be gloves, closed-in shoes and your uniform. Clean and sanitise any surfaces where people might prepare food. For example, you might need to clean the bench top, table tops and chopping boards. Use cleaning products according to manufacturer s directions and workplace requirements. Check to see if the rubbish bin is full and if it needs to be emptied, do so. Separate and dispose of the rubbish correctly. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 9
1 Write down all the equipment and one product you used to clean the food preparation surfaces. List what you cleaned with them. Equipment I used What I cleaned with this equipment Product I used What I cleaned with this product Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 10
2 Write the name of the product you used to clean the food preparation area. Read the label or the Safety Data Sheet for that product. Fill in the table below. Product name: The advantages of using this product are: The safety risks of using this product are: 3 When you are using a spray bottle and cloth to clean the bench, do you spray the cloth or the bench? 4 Why do you do it this way? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 11
Observation comments from the observer or assessor General comments: If you are an observer, please give your details as the assessor may wish to contact you. Observer s name: Signature: Designation: Date: Contact details (phone/email): Task 2: Assessor feedback to trainee When the assessor agrees you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 12
Task 3: Clean a general area This task is about cleaning floors in a general area, such as an office. The general area may be in a commercial, residential or health care facility. If your general area does not contain carpet, you may do the task in a carpeted area which is not part of your regular cleaning schedule. Your observer will complete the following observation form and may ask questions about how you cleaned the floors or what you have done previously and the equipment and cleaning products used. The observer may have recently seen you do one or more of these tasks. If so, they can record on the form evidence previously seen, heard, documented or filed. What you need to do Clean a general area such as an office while your observer or assessor observes you. To complete this task, you need to: check the cleaning equipment before you use it. use suitable cleaning products safely. use a vacuum cleaner to clean hard floors and carpet. use a bucket and mop or microfiber mop to clean hard floors. use equipment and cleaning agents according to manufacturer s recommendations. complete all tasks in accordance with your organisation s procedures. complete cleaning tasks within the timeframe expected by your organisation. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 13
Observation The trainee must do the following tasks. The observer/assessor may also use this column to record comments. Assessor/observer to complete Check that all electrical equipment is safe to use before you begin your work. Before you use your vacuum cleaner, make sure: it has a current electrical certificate. the cord is in good condition. connections are secure and in good condition. Check that your cleaning equipment is well-maintained before you begin your work. Example: your bucket and cloths are clean and your mop or microfiber mop is not worn out. Mop the hard floors using the correct equipment and technique, leaving it clean and streak-free. Do not damage the furniture or skirting boards. Example: vacuum to get the dust and dirt off the floor, then use a bucket and mop. Use the figure eight or overlapping mopping technique. Use cleaning products according to manufacturer s directions and workplace requirements. Change the water regularly. Empty the dirty water from the bucket in an appropriate place when you finish mopping the floors. When you have finished with the cloths, bucket and mop, clean them and put them away to dry. Vacuum the carpet using the correct equipment and technique, without damaging furniture and skirting boards. Empty the vacuum bag (if required) when you finish vacuuming. For example, use a vacuum cleaner with the correct attachment for the carpet. Put away equipment in the cleaning cupboard tidily, so all items can be accessed easily. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 14
1 What should you do if your equipment looks broken? Write down your organisation s process for reporting faulty equipment. 2 Why is it important that you clean and dry mops, buckets and cloths after you ve used them? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 15
3 Write down two types of cleaning equipment you used to clean the floors, including any special attachments. Describe how you used the equipment. Equipment I used How I used this equipment to clean the floors Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 16
4 Write down the name of one cleaning product you used to clean hard floors. Read the label or the Safety Data Sheet for the product, then fill in the table below. Product name: The advantages of using this product are: The safety risks of using this product are: Observation comments from the observer or assessor General comments: If you are an observer, please give your details as the assessor may wish to contact you. Observer s name: Signature: Designation: Date: Contact details (phone/email): Task 3: Assessor feedback to trainee When the assessor agrees you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 17
Task 4: Clean a toilet area This task is about cleaning a toilet area in a commercial, residential or health care facility. Your observer will complete the following observation form and may ask questions about how you clean a toilet area or what you have done previously and the equipment and cleaning products used. The observer may have recently seen you do one or more of these tasks. If so, they can record on the form evidence previously seen, heard, documented or filed. What you need to do Clean at least six parts of a toilet facility while your observer or assessor observes you. To complete this task, you need to: spot clean hard surfaces. clean metal surfaces. clean glass surfaces. clean at least six parts of a toilet area. clean up spills. mop floors. check and refill supplies, such as toilet rolls and soap. maintain equipment, put it away and leave cleaning cupboard tidy. use equipment and cleaning agents according to manufacturer s recommendations. complete all tasks in accordance with organisation s procedures. complete cleaning tasks within the timeframe expected by your organisation. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 18
Observation The trainee must do the following tasks. The observer/assessor may also use this column to record comments. Assessor/observer to complete Clean at least six parts of a toilet facility. plug holes checked for blockages splash marks removed door handles toilet flush button top of partitions taps under toilet seat s-bend floor Spot clean as required. Make sure you don t damage any surfaces. Example: the wall between a basin and mirror often gets marked by water and soap when people wash their hands. Clean the metal surfaces in a toilet area to remove dirt and streaks. Clean the glass surfaces in a toilet area to remove dirt and streaks. Use cleaning products according to manufacturer s directions and workplace requirements. Check and top up or replace any items in the toilet area. Example: make sure all toilets have toilet rolls, hand soap is topped up and paper towels are topped up. 1 2 As a cleaner, you need to clean up spills. Your assessor needs to observe you cleaning up two spills. Make sure you use the correct equipment. Examples of spills are water, cleaning products, urine, rubbish. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 19
1 Write down two types of cleaning equipment you used to clean the toilet area. Describe what you cleaned with it. Equipment I used How I used this equipment Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 20
2 Write down five cleaning products you used to clean the toilet area. The product I used to clean the mirror or glass: The product I used to clean the metal surfaces: The product I used to clean the basin: The product I used to clean the toilet or urinal: The product I used to clean the walls or partitions: Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 21
3 Write down the name of one cleaning product you used to clean the toilet area. Read the label or the Safety Data Sheet (SDS) for the product, then fill in the table below. Product name: The advantages of using this product are: The safety risks of using this product are: 4 When you were cleaning the toilet area, what order did you clean in? First I cleaned: Next I cleaned: Last I cleaned: Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 22
5 Why must you clean a toilet area from top to bottom? 6 Why must you clean some areas from clean to dirty? 7 Describe how you cleaned one area from clean to dirty. What I cleaned: First I cleaned: Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 23
Next I cleaned: Last I cleaned: 8 What is meant by eight faces of the cloth? 9 Why do you use the cleaning cloth this way? Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 24
Observation comments from the observer or assessor General comments: If you are an observer, please give your details as the assessor may wish to contact you. Observer s name: Signature: Designation: Date: Contact details (phone/email): Task 4: Assessor feedback to trainee When the assessor agrees you have completed this task successfully, they will sign it off on the assessment summary page at the front of this assessment. Cleaning skills (US 28350 v1, 28351 v1, 28352 v1, 28353 v1) Trainee Assessment Careerforce Issue 1.1 July 2016 25