A.S.L. di Vallecamonica-Sebino OSPEDALE di VALLECAMONICA ESINE and EDOLO hospital Guide for Foreign Citizens
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Dear Sir, Dear Mrs, In greeting you in our Hospital, we want first at all to wish you a soon recovery. We know that a refuge constitutes a moment of frightness for you and your family. For this reason all the personnel that will take care of you will try his best to make you confortable. With the present guide we want to help you to orient in this Hospital, to individualize the essential services, to know the relief activity and customs of life. We wish that you all of this will help you to make a little better you stayng with us. Best wishes.
For the foreign citizens, the refuge is free in the following cases: FOREIGN CITIZENS Citizens CEE that present model E111, E128 Citizens of states with bilateral accords Citizens extra Europe in possession of sanitary card Shelters for maternity Urgencies Out of these cases, the patients without sanitary assistance must pay the recovery, according to the rates fix for law, while those people that is in possession of an insurance, that answers for the possible sanitary expenses, must deliver photocopy of the same to the administrative acceptance. 5
USEFUL INFORMATION FOR STAY Thing carry to the moment of the refuge: we recommend of carry the personal effects tightly necessary: personal laundry, slippers, towels and the necessary for the personal hygiene. It s necessary besides to carry: the sanitary card, identity card and the fiscal code. The life of department The life in hospital is regulated from daily rhythms dictated from precise organizational necessity in which the patients will be involved. The guests will conform to these norms for contribute to the full efficiency of the services and to the serenity of the environment. Principal relief activity: hours 6,30-8,00 a.m. hours 8,00-11,00 a.m. hours 12,00 a.m. hours 1,00-2,00 p.m. hours 1,00-5,00 p.m. hours 6,00 p.m. hours 7,15-8,00 p.m. hours 8,00-9,00 p.m. hours 10,00 p.m. beds remaking survey temperature collecting blood therapy breakfast medical visit lunch visit relatives therapy survey temperature diagnostics investigations medical visit supper visit relatives therapy and predisposition of the patient to the rest rest The in-patients are kept to: hold the room and the bathroom in order, don't throw objects from the windows, don't smoke, don't become carry foods and drinks additionally to those prescribed from the sanitary, don't take itself off from the department without authorization, don't hold back objects of value or sums of money (the Administration doesn't answer of possible thefts). For each necessity it could address to the sanitary identifiable operators from the countersign affixes the name and the qualification on the white uniform. 6
Each day a nurse of the department will book the lunch and the dinner, in base to the preferences expressed from the patient on the menu of the day, according with possible dietary prescriptions. The distribution of the meals happens in the followings hours: hours 7,30 a.m. breakfast - hours 12,00 a.m. lunch - hours 6,30 p.m. dinner. The nurses will take care of diet particular or specific demands. In forecast of diagnostics examinations or of therapeutic measures for which it s necessary the fast, they will give preventive communication. The families of the patients that need continuous assistance could agree to the restaurant, whose cost has fixed in 3,87 (for lunch and dinner). The application must be sort to the personnel of department, that authorize with a specific declaration. The visitors has not allowed the entry with car to the hospital parking. The disabled persons have facilitated with a reserved park they could approach it if they shows the countersign released from the invalid office of residence. It s get advisable that the visits of relatives friends are contained for not shows the patient and they are limited to the established times. The hours of visit are the followings: work and festive from the hours 1,00 p.m. to the hours 2,00 p.m. and from the hours 7,15 p.m. to the hours 8,00 p.m.. The sanitary of the department could grant special permissions to the families of the patients in serious conditions or needy of particular assistance. In such cases the permission refers to only one person. The over 65 years old can recieve visits at any time according with sanitary. Is not advisable to bring children or contemporary visit of many people. We remember finally that the presence of extraneous disturb the job of the personnel and disturb the calm of the patients. In all the Divisions have exposed poster with the indication of the schedules in which the relatives could ask information to the medical. Possible relative certifications to the refuge could be applications to the sanitary of Department. The food Parents visit Is assured the continuative assistance of Catholic religion. The patients of different religion could receive visits from Ministers of other cults. Religious Assistance In the spirit of a better relationship between structures and consumers, we have activated some services in hospital. In each department are present spaces reserved to the patient and to the families for maintain the normal social intercourses (stay, room reading and TV). Social services 7
Telephone and postal service There is a telephone near each bed, in the Esine Hospital, at the patient s disposal. The patient s post must be delivered to the ward sister who will forward it to the post office by internal service. Post will also be delivered to the patients. It s an information centre with its main seat in Breno. It s aim is to inform people, to collect comments, complaints and oppositions and to report them immediately to the person in charge who will prepare the documentation and will solve the problem. Phone: (0364/329338 Breno). Public relations Office Newsagent Hairdresser Florist Bar 8 Patients can buy all kinds of newspapers and magazines. R ESSE R D R I A It s set at the first floor, next to the refector in Esine Hospital. There is a barber available for male patients. It is set at the entrance of the Esine hospital. It s open from 9,00 a.m.to 8,00 p.m. In Esine Hospital it s set at the first floor. It s open from monday to saturday from 7,30 a.m. to 8,00 p.m.
The date of issue is prevently communicated to the patient. At the moment of issue w ll be released a clinical relationship, addressed the physician, with the therapies and the performed examinations, the therapy recommended to domicile and the proposal of ulterior controls or following refuges. The patient could ask to go out from hospital for exceptional demands. The concession of the diurnal permission is of competence of the chief physician. Resignations The patient or other subject from him delegated has the right torequire and get, subsequently to the issue, copy of the clinical briefcase as soon as possible and however not beyond 15 days from the application. The question w ll be presented to the U.R.P. counter. Release copies clinical briefcas 9
THE RIGHTS OF THE PATIENT The law to get an accurate and competent assistance. The law to respect of the personal dignity. The patient has right to get all the diagnostics performances and fit therapeutics to restore, until where possible the state of health, in the full respect of the dignity of the person. The law to the information. The patient has law to receive, in a clear way and complete, all the information on the diagnosis and on the care of the own illness, on the possible uneasiness and connected dangers. The informed consent. To exception of the cases of urgency in which the delay could provoke a serious danger, the patient has law to receive all the newses that allow him to express a consent informed before have subjected therapies or operations. The law to the privacy. The patient has law that the information about his own illness and each other circumstance stays secret. All the personal is held to the professional secret. The law of cult. The patient has law to practice the cult and receive the ministers of the practiced religion. The law to the claim. law to the claim. Every Patient has law to present claim and receive answer. The claim could be presented, by in person or in writing to the counter of the Office relationships with the public, or to the office of public guardianship. 10
C018629 ASL VALLECAMONICA - SEBINO Via Nissolina, n. 2 - Breno (BS) www.aslvallecamonicasebino.it EDITED BY PUBLIC RELATIONS OFFICE - FIELD COMUNICATIONS MOD.1146/ASL