The Group at the glance DomusVi, founded in 1983, is one of the leaders in hospitality and services for self-sufficient or dependent senior citizens. With 315 nursing homes, 16 senior residential homes, 5 psychiatric clinics, and 50 home care agencies, DomusVi Group is the only operator offering a complete range of services to its 42,000 residents and clients in France, Spain and China. The group employs more than 28,000 people worldwide. In France For 30 years, the group has been present in France, a specialist in accommodation and home services for the elderly. DomusVi is the third-largest private French operator with 315 nursing homes and residential homes and 50 home care agencies. The group employs over 12,500 people in France. In Spain In Spain, the group is a merger of two companies, Geriatros and SARquavitae, forming Spain s number one leading provider of elderly care and home care services with 135 nursing homes. The group employs over 16,000 people in Spain. In China 2017 saw the opening of the group s first residence in Xi an in China. The group and its Chinese partners aim to develop and manage 30 nursing homes and residential homes within five years. 1/2
A word from the CEO By establishing itself in China and becoming the leading operator of the sector in Spain, DomusVi Group is entering a new stage in its international development. DomusVi Group opened its first residence in China in Xi An. This first opening on Chinese soil comes a few months after the agreement on February 7, 2017 to buy out the Spanish market leader, SARquavitae, which, after the acquisition of Geriatros in 2015, makes DomusVi Group the leading operator of hospitality and services for senior citizens in Spain. We are committed to the operational excellence of our services to our customers, which has formed the bedrock of our reputation for the last 30 years. This is the second pillar of our strategy, which is based on the qualitative excellence of our offer, going far beyond regulatory compliance and setting our own criteria for the quality and support of frail people. This approach is part of our strategy of providing comprehensive care for the elderly, from home care to nursing homes. How can we achieve this? By listening to our customers and responding ever better to their demands. On paper, everything is simple. Nevertheless, we must rise to this challenge in each of our 350 homes, 365 days a year. To achieve this, we rely on the initiatives and dynamic approach of our establishment directors and their teams. The quality of our services in all our businesses is a key element that makes the DomusVi brand a reference on which to build its development in France, Europe and the world. Aymar Hénin CEO We are committed to the operational excellence of our services to our customers, which established our reputation for the last 30 years.
Strategy and perspectives With nursing homes, residential homes, home care agencies and psychiatric clinics, the DomusVi group is the only operator to offer a comprehensive package to the elderly. Our strategy is centered around two key priorities: quality and development. Participate in the improvement of public policies by translating the notion of a journey through the synergy between home care services, senior residential homes and nursing homes. Continuously improve the life and care projects implemented by our employees for the benefit of our residents. Engage in external growth through targeted and qualitative acquisitions both in France and abroad. France Spain China
The key figures More than 28,000 employees worldwide More than 42,000 customers in France, Spain and China 316 nursing homes 5 psychiatric clinics 16 senior residential homes 50 home service agencies 91% satisfaction rate* (source IPSOS 2016) 90% recommendation rate* (source IPSOS 2016) *In France
Financial Results 1.2 billion* in sales at December 31, 2016 More than 42,000 customers in France, Spain and China * Pro-forma
Group Executive Committee Aymar Hénin CEO Bertrand Delannoy France & China Chief Executive Josefina Fernandez Spain Chief Executive Charles Dauman Home Care Services Chief Executive Laurent Thibeau Financial VP Fabienne Delaplace Audit & Quality VP Julie Grégoire Marketing, Sales & Communications VP * As of March 21, 2017
Highlights 2016 2017 Opening of the first DomusVi residence in Xi'an, China. Acquisition of SARquavitae in Spain, comprising 88 nursing homes, 21 day care homes, assisted living homes, centers for the disabled, psychiatric institutions, home help and home care establishments. DomusVi Group becomes the leading private operator in Spain. Acquisition of Domidom Soins 537 home care places including 40 ESA places (Alzheimer's Special Team). 2015 Aymar Hénin is appointed CEO of DomusVi Group. Acquisition of Geriatros, the third largest private operator in Spain: nearly 40 establishments (Including four psychiatric institutions with a total of 5,800 beds). 2014 Signing of a partnership to create nursing homes in China. 2010 Merging of DomusVi and Dolcéa. The new entity, comprising 212 nursing homes, 8 senior citizen assisted living homes and 5 convalescence homes. It becomes the third private operator in France. 1990 Creation of Dolcéa / GDP Vendôme. 1983 Creation of DomusVi by Yves Journel.
Human resources Our core business sectors are inherently demanding in the sense that we care for very old people, the vast majority of whom are confused and dependent. To meet this challenge, DomusVi Group is committed to three main areas that shape its human resources policy: A selective and rigorous recruitment process. Continual refreshment of its employees' skills in order to guarantee residents the care they need, as well as providing its employees with a progressive career path. A human resources policy that values professional excellence and continuity of service to residents and families. The Group carries out its actions in strict compliance with legal obligations, but also sets its own quality standards by allocating resources accordingly. Finally, each home has sufficient autonomy to implement actions adapted to its own plans, intrinsically linked to its environment.
Commitments & Values Every day, thousands of senior citizens and their families entrust us with their daily lives or simply place their trust in us. Whether in terms of caring for them, respecting them, listening to them or being kind to them, they expect much from each of the group's employees. Trust Because the residents are entrusted to us and have confidence in us. Empathy Because we strive to ensure that our approach is the right one. Expertise Because we offer high-quality care, meaningful relationships and excellent quality of life. Enthusiasm Because every day, residents rely on our energy and our smile. At DomusVi, a specific solution has been devised for every need. Every care and every living space is personalized and full of caring with natural kindness. Residents, families, teams spend time together, every day. In this daily routine, everyone contributes to making the home a lively place. A look, a gesture, a smile... A warm home for happier days.
Corporate Social Responsability The DomusVi Group's CSR approach involves all of its facilities and employees. Social aspect Continuous training ensures that all of our employees are more knowledgeable and proficient, with a long-term commitment to the wellbeing of our residents. Equal opportunities and the fight against discrimination ensure that working conditions are in line with our values, and in particular, with respect for others. Environmental aspect The management of nursing homes and residential homes results in a significant amount of waste. The group is committed to reducing the impact of its activities through ongoing communication and the implementation of internal processes. Selective waste sorting is a perfect illustration of this: Household and similar waste, waste from health-care activities with risk of infection, batteries, bulbs, printer ink cartridges, paper, wood, iron, bulky objects, chemicals, etc. Energy savings also reinforce the Group's CSR approach. Financial aspect The company is committed to managing its activities with the aim of creating and developing long-term jobs and thus fully integrating itself as a sustainable operator and partner within the social fabric of its geographical location.
Nursing homes Senior residential homes Senior home care services www.domusvigroup.com Photo credits : Guillaume Crochez