Richmond Surgery Newsletter August 2016 Richmond Surgery Newsletter Opening Times: Richmond Surgery Mon-Fri 8am-6.30pm (see inside for details of clinics outside of these hours) Wellbeing Pharmacy Richmond Surgery Richmond Close Fleet Hants GU52 7US Mon-Sat 0700-2230 Sun 1000-1700 Tel: 01252 447001 Rowlands Pharmacy 5 Linkway Parade Courtmoor Fleet Hants GU52 7UL Mon-Thurs 0830-1800 Fri 0830-1830 Sat 0900-1300 Tel: 01252 615582 Boots The Chemist Pharmacy 225 Fleet Road Fleet Hants GU51 3BN Mon-Fri: 0830-1800 Sat: 0830-1730 Sun: 1000-1600 Tel: 01252 613698 Church Crookham Pharmacy 157 Aldershot Road Church Crookham Hants GU52 8JS Mon-Fri 0900-1800 Sat 0900-1200 Tel: 01252 621098 Inside this issue Cancer rehab classes 2 NEW online patient services 3 Creating your new online services account Carers Hub 3 Rushmoor Voluntary Services 5 Richmond Surgery Opening Hours Patient Participation Group 6 Travel Clinic 6 Flu Clinic 6 Osteopathy at Richmond Surgery Complementary Therapies 7 Natural Wellbeing 8 Pg 3 5 7 Building Works at Richmond Surgery - No Visitor Car Park From Tues 30 th August 2016 the Surgery will have building works for approx. 2 weeks. Due to the level of construction equipment and works being undertaken on site, for safety reasons we will m i n i m i s e t h e movement of vehicles on surgery ground. There will therefore be NO parking on site for visitors or patients Thurs 1 st Sept and Friday 2 nd Sept. Dr Lingham has proved extremely popular during his years with us and t h e r e f o r e, n o t surprisingly, we have received over 1200 requests from patients to formally transfer to his registered list from 1 st October 2016. These requests can only be processed manually and in order to be ready by 1 st October, for those patients who have P a r k i n g i n t h e neighbouring areas and around the Linkway is available. We will be notifying our neighbours of this a n d w o u l d b e extremely grateful if visitors and patients could be mindful of where they park to avoid problems. There will be a car park warden present on those 2 days, so if you require access to disabled parking, formally submitted their written request to transfer to him, we will commence this manual transfer from end of August. Please note however that once manually processed, you will remain registered with your current GP until 1 st October, but in the background we will be able to see that you are processed ready to t r a n s f e r t o D r Lingham. please speak with him and he will, if possible, guide you to a disabled parking space in the front car park. Thank you. Drs King, Sinclair, Hatley & Gossage Dr Prasanna Lingham - Partner from 1st October 2016 This does mean that if you are registered for Online Services EMIS Web, once processed you will not have a c c e s s t o appointments online with your existing r e g i s t e r e d G P, although you can continue to book available locum GP appointments and our Minor Illness Clinic as before. Cont on p2
Richmond Surgery Newsletter We understand from our EMIS trainers that you should still be able to order your repeat prescriptions. However, if this is not the case, please use the alternative method of submitting an email request to a dedicated repeat prescription mailbox n e h c c g. r i c h m o n d s u r g e r y - scripts@nhs.net From 1 st October, we hope to have processed all requests. We should then be able to automatically bulk switch these patients to registered with Dr Lingham and Online Services with him will commence. To complete his registered list of patients, there will also be a random selection of patients from all our existing partner GPs Drs King, Sinclair, Hatley & Gossage. As before with a new Partner, we will be unable to notify patients of this transfer due to the high costs involved. As this process is random, we are also unable to prevent any patient being part of the selection process. With over 1200 advance requests to transfer to Dr Lingham, it is clear he is an extremely popular GP. We therefore trust that any patient who finds themselves part of the random selection transfer will, in the first instance, get to know him before requesting a return to their previous registered GP. If you have been transferred to Dr Lingham and strongly object to this move, please confirm this in writing. Your request will be discussed with the GP Partner concerned.
Richmond Surgery Newsletter New Online Patient Services - EMIS Web Our clinical system changed on 12 July 2016 from INPS Vision to EMIS Web in line with our CCG requirements. The clinical system hosts all areas of a surgery from appointments, prescriptions, patient medical records, and our Online Patient Services. The Online Patient Services has changed and we notified patients of this via email with instructions on how to re-register as a previous user and also what to do if you are a new user (if we have an email address registered for you). If you have not received your new Account ID yet, please bear with us as we continue to process the many hundreds received. Please do NOT re-send. If you were a previous registered user and have not yet sent your application, please do so BY THE END OF AUGUST 2016. We have a short window remaining to verify previous user ID via our old system before it closes. After this time you will need to attend in person with ID. See Page 4 for repeat of original email. Dr King & Partners Creating your NEW Online Account and logging in for the first time. Once you receive your new Account ID information, the next step is to access the EMIS online website: https://patient.emisaccess.co.uk/account/login The next step is to complete your new account registration process. To do this, select the GREEN Register Box and follow the instructions. Once registration has been completed, you will then select the ORANGE Sign In box at future visits.
August 2016 New Online Patient Services - EMIS Web We are pleased to announce that we have now successfully migrated to our new significantly improved clinical system EMIS Web. There is still much to learn and we thank all our patients for their understanding. We are accepting registration applications for the NEW easier to use EMIS Web Patient Access online services where you can book/cancel your appointments; order your approved repeat prescriptions and view your Summary Care Record. EMIS Web Patient Access is a significant improvement to the previous Vision online access and is programmed to automatically release a proportion of the on the day appointments at 0700 each weekday with all book in advance up to 6 weeks with your registered GP. Our Minor Illness C l i n i c a p p o i n t m e n t s a r e automatically released 48 hrs in advance. We appreciate this email is long, but we request that you read it in full before completing your application to ensure it is not rejected. Please note the following: Registration for EMIS Web Patient Access is only available to patients aged 16+ All EMIS Web Patient Access users must have their own individual email address. You will be asked to confirm this on the registration form attached. Family/shared email addresses cannot be used. This is for Data Confidentiality purposes. We had 7500+ previous users. Please therefore allow approx. 2-3 weeks for your application to be processed, but we hope this will be much faster. If you were a previous registered user and have not yet sent your application, please do so BY THE END OF AUGUST 2016. We have a short window remaining to verify previous user ID via our old system before it closes. After this time you will need to attend in person with ID. APPLICATION FORM IS A SEPARATE ATTACHMENT W I T H T H I S E M A I L E D NEWSLETTER If you were a previous user of online services at Richmond Surgery: Please complete the application form electronically, typing your name as your electronic signature and return via email to this email address. You will receive an automated response from this generic mailbox. Please accept this as acknowledgement of receipt. We will check your records for previous user ID verification and if all is in order, process your application for EMIS Web Patient Access. Once processed, you will receive via an EMIS email address instructions on how to finalise and activate your online account. Your personal account I.D. confirmed in that email will allow you access to the online services. This is individual to you. Please keep this confidential. If you do not wish to receive this by email, please follow the instructions below for new users. If you have never used patient online services at Richmond Surgery: Please complete the application form and bring it to the Surgery with TWO forms of ID so that our reception team can complete your application and verify your ID: o Photo ID e.g. passport or driving licence AND o Confirmation of your current address e.g. bank statement, utility bill etc o Our reception team should be able to complete your application whilst you wait, but please be patient during busy periods. 4
August 2016 Rushmoor Voluntary Services As a contact of Rushmoor Voluntary Services, we are writing to you to let you know about our Home Help service. RVS Home Help is a 'not for profit' service operated by Rushmoor Voluntary Services. We provide a home cleaning and shopping service for frail, elderly and disabled people. The cost is 11.00 per hour. All staff are DBS checked and Concerns or Complaints If you have concerns, complaints or wish to make a suggestion we request that you put this in writing, either letter form, by email to nehccg.richmondsurgery@nhs. net or use our Surgery Complaint Form available from reception or our patient waiting room. appropriately trained. We currently have vacancies for new clients in Farnborough and Aldershot. Our Home Help service makes a difference to people in the community by enabling them to remain in their own homes for as long as possible. Our friendly service may help to avoid or delay the need for admission to hospital or residential accommodation. C o m p l aints are taken extremely seriously, therefore your formal, signed written account will ensure we have the full facts to conduct an investigation in to your complaint. We do not offer a discussion in person. Speaking to a member of staff will not record your complaint or If you know someone who may benefit from a little, regular help in the home, please tell them about us or contact us: Tel: 01252 370500 or E-mail homehelp@rvs.org.uk More details are also available on our website: http:// www.rvs.org.uk/homehelp/ index.htm concern and therefore our reception team will request that you put your complaint or concern formally in writing. We aim to acknowledge receipt of your written complaint within 3 working days and will respond again as soon as a full investigation has been performed. Out of hours help Patients in this area of Hampshire are able to call just one number - 111, for medical advice when the surgery is closed. The number has replaced the old Out of Hours number and the staff on 111 are able to refer you on to the Out of Hours team if they decide that is required. For Life-threatening Emergencies DIAL 999 Richmond Surgery Opening Hours Monday - Friday: Tues/Wed/Thu: Mon/Thu/Fri: 8.00am-6.30pm 6.00pm-8.00pm 7.30-8.00am 7.30am opening is for Nurse commuter pre-booked appointments - no reception service until 8.00am. Closed Saturdays, Sundays and Bank Holidays Midday Telephone Closure Our reception team work several shifts during the day. The main change of staff occurs at midday and in order to ensure a smooth change with handover discussions, our telephone lines will be closed for a brief period between 1250-1310. 5
August 2016 Patient Participation Group Barry Goring PPG Chairman Email: ppg@barryg15.plus.com You can learn more about us and our role on Richmond Surgery s website www.richmondsurgeryfleet.com/patient-group Our suggestion Box is in the patient waiting area located by the digital information television. It helps if you identify yourself plus provide a preferred contact so we may respond with the outcome to your suggestion or indeed query. If you are interested in working with the PPG, please email me in the first instance. Please note that potential members are discussed with both existing PPG members, and the Surgery Partners and Practice Manager. We keep the Group at a certain level therefore we are keen to recruit specific members of our population that will complement the existing PPG members. Please note, the PPG remit is NOT to deal with patient complaints. These should be addressed directly to the Surgery in writing. Travel Clinic If you are planning a trip abroad, you maybe need to consider what vaccinations (if any) you will need for the particular country you are travelling to. Ask, at reception for a travel questionnaire. Please then let us have your completed form at least 6 weeks before travel. One of our nurses will look at your form and, if you need any vaccinations, we will contact you to let you know. At that time, we will also let you know if there is a fee payable for your particular vaccine. Please bring any records of vaccines you have had with you to the appointment. Payment can be made in cash or cheque (made payable to Richmond Surgery or by debit card at the Wellbeing Pharmacy. Please ask at reception for a list of vaccination prices. Payment MUST be made on the day or vaccination cannot be given National Flu Vaccine Programme 2016/2017 - Initial Notice PLEASE DO NOT CALL TO BOOK YOUR APPOINTMENT YET. THE CLINICS ARE NOT CREATED AND THERE ARE NO APPOINTMENTS AVAILABLE TO BOOK YET. FURTHER DETAILS WILL FOLLOW ONCE THE CLINICS ARE CREATED AND READY TO START BOOKING APPOINTMENTS Our flu vaccination clinics for eligible patients will commence from September when the delivery of the vaccines starts to arrive. There will be midweek clinics during Surgery opening hours. Our Saturday morning clinics are planned for the 1st and 15 th October 2016 REMEMBER, DO NOT CALL TO BOOK YOUR APPOINTMENT YET. 6
August 2016 Osteopathy at Richmond Surgery I am pleased to announce that from the week commencing 22 nd August 2016, I will be offering private Osteopathy at the Surgery, together with my Associate, Anthony Brindle. I have been practising for over 20 years and am passionate about people remaining as physically fit as possible, to ensure they lead a full and long life. I strongly believe that you are what you eat and use it or lose it. Hence my holistic approach to encouraging my patients to not think of me as just fixing your back. and I encourage my patients to take some responsibility for their own destination. I will help you reduce your pain, increase your flexibility and encourage you to take the correct lifestyle choices. If you would like to find out more, please visit my website www.theodihamclinic.co.uk or call us on 01252 459040 / 01256 702140. Christina Hood BSc (Ost), Registered Osteopath I m an Osteopath who takes an all round approach Complementary Therapies Fleet Acupuncture & Wellness Judy Shipway Acupuncturist Experience an effective natural and safe way to restore and sustain good health and wellbeing. Contact Judy on 07985765612 or see website www.fleetacupuncture.co. uk Fleet Minor Surgery Minor surgery is available at the surgery on a private basis. The surgery is performed by Dr Ed Hatley. The following procedures are available: Cryotherapy Cauterisation Skin tag removal Wart and mole removal Ingrowing toenail Steroid joint injection Histopathology A price list is available at Reception. To book a consultation please call 01252 811466 Back2Fitness Chartered Registered Physiotherapist Available at Richmond Surgery Monday & Thursday An appointment is required To contact m: 07816 834174 Email: back2fitness2@gmail.com 7
Richmond Surgery Newsletter Natural Wellbeing with Osteopath Christina Hood Exercise for better health Following on from my last article on swimming, I would like to continue the theme by talking about exercise more generally. As an Osteopath, I am keen to encourage my patients to take regular exercise but often they are confused about what type to do and how to get started. The benefits and different types of exercise Most people just think of the physical benefits of exercise. However, research has shown that memory and concentration may also improve in those suffering from Alzheimer s disease and may reduce the rate of decline. Also the endorphins released in exercise can have multiple natural benefits as an antidepressant, painkiller and may strengthen our immune system. There are four different types of exercise and it is more beneficial to incorporate them all. By doing this you will create better all round health and reduce the risk of injury. Aerobic to increase your heart rate and breathing, reducing the risk of heart disease, high blood pressure, cholesterol, type 2 diabetes. Strengthen increase your muscle strength by exercising with resistance (using weights, resistance bands or even water, i.e. swimming). Don t forget the importance of building bone strength too, to avoid osteoporosis, by weight bearing exercise (walking, jogging, tennis etc.) Flexibility stretching your muscles to keep more mobile whether by static stretches, yoga, Pilates roller etc. Balance our ability to balance deteriorates as we get older and so improving this with lower body strengthening exercises such as yogic balance poses, Tai Chi, helps to prevent falls. How to get started Getting started can be hard, particularly if you are in pain, however, there is strong evidence to suggest that avoiding exercise for such people, can lead to more disability. Remember that muscles that are not healthy get sore more quickly, so feeling sore and stiff after exercise, is not normally an indication of having done damage to your body, it s a natural reaction to a return to taking exercise. Start with gentle regular exercise and increase your levels slowly as your body allows. Make sure it is an activity you enjoy, otherwise your enthusiasm will wain. FREE exercise plan If you are still in doubt on how to get started or what type of exercise would be most appropriate for you, our Osteopaths are offering a free exercise assessment/plan in September and October 2016, when booked with an Osteopathy treatment. So make sure you have an exercise plan, ahead of the winter, to ward away the effects of the bad weather! Christina www.theodihamclinic.co.uk The Odiham Clinic 01256 702140