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The annual Harris Customer Training Conference provides an intense three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings. Conference: Wednesday, Nov. 16 to Friday, Nov. 18, 2016 Pre-Conference: Monday, Nov. 14 & Tuesday, Nov. 15, 2016 (where applicable) Gaylord Opryland Resort & Conference Center For your convenience, this year you'll be able to register online by visiting http://www1.harriscomputer.com/en/conference/ and following the links on the page. Questions? Contact us at HCTC@ harriscomputer.com Come see our ever expanding line of products and also take a peek at what s coming down the pipeline! If you need extra help with our products, meet with the support teams directly. Ask the experts! Pick up tips and tricks regarding your software to help improve individual and organizational efficiency. Learn about industry trends by attending round table discussions on industry leading topics. Get to know Harris staff from all of our business units, other Harris customers and our valued conference sponsors. Share best practices with other Harris customers, give feedback on your experience using our products and let us know if you have ideas for product innovations.

The 2016 Harris Customer Training Conference Registration is now open! Follow the links provided at http://www1.harriscomputer.com/en/conference/ - Or - Access the site directly at http://www.cvent.com/d/bfqknw/1q Credit Card or Check The fastest way to complete payment for your conference registration is to do so via credit card online. We accept MasterCard and Visa. Please note a 3.1% service fee will be added to all credit card payments. If paying by check, please mail to: Harris Computer Systems 62133 Collections Center Drive Chicago, IL 60693-0621 Please include your name and conference registration confirmation number on any checks. To receive the Early Bird rate you must register no later than September 21, 2016 and payment must be received by Harris no later than October 5, 2016. All other payments must be received within 60 days of registration. Refunds are available until October 21, 2016 The service fee applied to credit card transactions is non-refundable. If you are paid in full but you cannot find a replacement attendee, and you need to cancel your registration: 100% of your registration will be refunded by September 21 less any transaction fees 75% of your registration will be refunded by October 21 less any transaction fees No refunds will be provided after October 21, but you can carry your balance forward to the 2017 conference. *Please note that pre-conference courses are priced separately. For more information, please visit our Fees page.

The Early Bird registration fee is $875USD Registrations received after September 21 are $1,200USD Registrations received after October 21 are $1,350USD The Full Conference Pass registration fee includes: Admission to all Conference Sessions Admission to the Sponsorship Showcase All conference sponsored meals (Breakfasts, Lunches and Breaks) Wednesday and Thursday night Special Events We offer a 1-Day Pass for attendance to a specific day of the conference. Only a single 1-Day Pass may be purchased per attendee; to attend multiple conference days please see the Full Conference Pass listed above. The Early Bird 1-Day Pass registration fee is $300USD The 1-Day Pass Registration fee after September 21 is $400USD The 1-Day Pass Registration fee after October 21 is $500USD The registration fee includes: Admission to all conference sessions Admission to the Sponsorship Showcase Conference sponsored meals for the specified date Note: 1-Day Passes do not include access to the evening events. Attendees may register guests to attend the Conference Special Events. The Guest Registration fee is $190USD per guest for admission to both evening events: the cocktail reception on Wednesday evening and the banquet on Thursday evening. If you would like your guest to attend only one of the events, the cost is as follows: $65USD for entrance to the cocktail reception $125USD for entrance to the banquet The Guest Registration does not include access to conference sessions, the Sponsorship Showcase or meals outside of the special events. This addition to your registration is intended for use by a registered attendee's spouse or guest and is not for use by co-workers. If you would like your guest to attend regular conference meals with you (breakfast and lunch), you can opt to do so at an additional charge of $75USD. Please note: A registration item that includes Full Conference is required in order to attend, and invite guests to, the Special Events.

YOU SANK MY BATTLESHIP! Spend an evening bonding with your #HCTC2016 family over those perennial rainy night favorites. Scrabble, Monopoly, Connect Four, and many more. Do pass go and join us in the rumpus room from 6:30PM 8:30PM on Wednesday, November 16, 2016. I hear that train a comin On Thursday Night let #HCTC2016 take you on a journey through the four great musical centers of Tennessee: Memphis, Chattanooga, Smokey Mountains Gatlinburg and, of course, Nashville. Experience the sounds, flavors and charm of each stop on this Musical Express. This banquet night will include a full dinner and many surprises! Climb aboard at 6:00PM on Thursday, November 17, 2016.

2800 Opryland Dr, Nashville, Tennessee 37214 USA Click here to Book Your Stay Experience the finest in Southern hospitality at Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. Our premier Opryland hotel offers guests an unforgettable getaway with all the excitement and energy of Music City under one spectacular roof. Located only 10 minutes from the airport and featuring an extraordinary selection of dining, shopping, recreational activities and entertainment, there s never a shortage of things to do at our resort. After unwinding at Relâche Spa & Salon, practice your swing at Gaylord Springs Golf Links, make a splash at our indoor or outdoor pool, hit the gym at our state-ofthe-art fitness center, or explore our nine acres of lush, indoor gardens and cascading waterfalls. Our 700,000 square feet of flexible event space accommodate meetings, conferences, weddings and receptions of all sizes. Following a day of Nashville fun, return to deluxe accommodations with modern amenities. Book today and come experience why our Gaylord hotel is in a class of its own! We have limited rooms blocked off for customers taking part in our pre-conference sessions Sunday, November 13-Monday, November 14. Our larger block for regular conference attendees runs from Tuesday, November 15 to a Friday morning checkout on the 18th. Dates outside of our rooming block are not subject to our conference rate. The special rate for the conference is $189USD (plus taxes). A limited number of rooms are reserved at this rate. To secure a room, book online by no later than October 13, 2016 or before the group rooms are sold out.

The Harris Customer Training Conference is made possible in part by our sponsors. This year s Diamond Sponsor for our HealthCare group is InterSystems. About InterSystems InterSystems is the information engine that powers some of the world's most important applications, and you have a chance to see it in action! In healthcare, finance, government, and other sectors where lives and livelihoods are at stake. As the worldwide leader in software for connected healthcare, our advanced health informatics platform, integration, and analytics technologies are recognized for enabling hospitals, health systems, and regional or national health information networks to capture, share, analyze, and act upon their data. InterSystems has been a strategic technology provider since 1978, and is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide. Our software products are used daily by millions of people in more than 100 countries. For more information, visit www.intersystems.com You have two opportunities to attend this presentation by InterSystems: Thursday, November 17, 8:15-9:00am Friday, November 18, 8:15-9:00am

The annual Harris Customer Training Conference provides an intense three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings. We ve Got You Covered. Does your manager still need convincing? Worried about getting budget approval to come to the annual Harris Customer Training Conference? For your convenience, we have provided a request letter that you can send to your supervisor. Simply download one of the two documents, fill in the missing areas and pass it along to the appropriate person(s). Casual Letter Download Casual Letter Formal Letter Download Formal Letter

Date Start Time End Time Tuesday, November 15, 2016 Tues, Nov.15 5:30pm 7:30pm Registration Wednesday, November 16, 2016 Date Start Time End Time Wed, Nov.16 7:30am 8:30am Breakfast Session 1 8:30am 10:30am Conference Opening Address Break 10:30am 11:15am Sponsorship Showcase & Break Session 2 11:15am 12:00pm Business Unit Opening Address Lunch 12:00pm 1:00pm Lunch Session 3 1:00pm 2:30pm The Road Ahead Break 2:30pm 3:00pm Sponsorship Showcase & Break Session 4 3:00pm 4:30pm HIPAA Compliance Training Pt. 1 Ask the Experts Session 5 4:30pm 5:30pm HIPAA Compliance Training Pt. 2 Ask the Experts Reception 6:30pm 8:30pm Business Unit Cocktail Reception

Thursday, November 17, 2016 Date Start Time End Time Thurs, Nov.17 7:30am 8:30am Breakfast Session 6 8:15am 9:00am Diamond Sponsor Session Session 7 9:00am 10:30am HIPAA Compliance Training Pt. 3 Ask the Experts Break 10:30am 11:00am Sponsorship Showcase & Break Session 8 11:00am 12:30pm Jump Start Your Front Office 3-2-1 Connect Lunch 12:30pm 1:30pm Lunch Session 9 1:30pm 3:00pm Use it or Lose it Position Your Practice for Increased Revenue Break 3:00pm 3:30pm Sponsorship Showcase & Break Session 10 3:30pm 5:00pm Claims 101 Population Health Management Marketing Workshop Banquet 6:00pm 9:00pm Banquet Friday, November 18, 2016 Date Start Time End Time Fri, Nov.18 7:30am 8:30am Breakfast Session 11 8:15am 9:00am Diamond Sponsor Session Session 12 9:00am 10:30am Ask the Experts And the Winner Is Break 10:30am 11:00am Sponsorship Showcase & Break Session 13 11:00am 12:30pm CareTracker Campfire

The Road Ahead Review of what features and functionalities CareTracker is focusing on in the upcoming months. HIPAA Compliance Training Part 1 What is HIPAA and how do I integrate it into my daily routine? HIPAA stands for the Health Insurance Portability and Accountability Act, a US law designed to provide privacy standards to protect patients medical records and other health information provided to health plans, doctors, hospitals and other health care providers. This in person workshop will include team activities. Defining the Operational Environment of your Practice Risk calculation activity Risk management plan activity Q&A *90 minute prerequisite will be required for all who sign up for this course webex to be scheduled prior to the Conference Prerequisite to include: Introduction to HIPAA, overview, review of industry definitions and other administrative details *In person workshop will be covered in a 3 part session at the Conference Ask the Experts Spend 30 minutes with one of our Practice Management or EMR Product Specialists! During your one on one you can review a specific question; complete a Dashboard Review or review any best practices or workflow recommendations. These one on one sessions need to be scheduled in advance. HIPAA Compliance Training Part 2 Part 2 of 3. Industry experts review how to ensure physician practices are HIPAA compliant and are prepared for a potential audit. HIPAA Compliance Training Part 3 Part 3 of 3. Industry experts review how to ensure physician practices are HIPAA compliant and are prepared for a potential audit. Jump Start Your Front Office 3-2-1 Connect Is your front desk working hard to stay organized yet your patients first impression of your office is chaos? Learn how to maximize the use of CareTracker s Practice Management and EMR current features and plug in tools functionality to ensure your Front Office is truly efficient. How engaged are your patients with your practice? This session focuses on strategies you can leverage to ensure patients are truly engaged with their physician s office.

Use it or Lose It Discuss incentive programs: Meaningful Use, CQM s, PQRS and introducing MIPS. Providers are leaving money on the table for not participating in these programs. This session will discuss timelines, high level overviews and live CareTracker training sessions available. Position Your Practice for Increased Revenue Revenue Cycle Management leaders will describe how they use and leverage CareTracker to increase revenue for their physician offices. Claims 101 Become more efficient at managing your claims by working the worklist, reviewing and resolving frequent payer edits and understanding the basic anatomy of the 837 claim file. Population Health Management Discussion of population health management. Marketing Workshop Spend 60 minutes with the CareTracker sales and marketing team analyzing national and local competitors, market trends and participate in a hands-on workshop creating your unique value proposition. Ask the Experts Spend 30 minutes with one of our Practice Management or EMR Product Specialists! During your one on one you can review a specific question; complete a Dashboard Review or review any best practices or workflow recommendations. These one on one sessions need to be scheduled in advance. And the Winner Is The CareTracker annual Channel Partner Awards Ceremony. CareTracker Campfire This will be an open forum and roundtable discussion with CareTracker leaders; users; and physicians. This is a great way to engage with other businesses and understand how they may use CareTracker to solve for a business issue you may share.