Quality and Business Excellence Conference 2013 National Competitiveness through Quality and Excellence 13-14 November 2013, Raffles, Dubai John Fowler ASQ Global 1
2 World Quality Month and MENA Office
ASQ GLOBAL HEADQUARTERS Milwaukee, WI ASQ CHINA Beijing Shanghai ASQ MENA Dubai, UAE ASQ MEXICO Mexico City ASQ INDIA Delhi Pune
4 Images of UAE and Dubai
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6 Competition on the World Stage
7 Competition at the Regional Level
8 Enhancing National Competitiveness
Making the Right Moves! 9 Imagine the world as a chess match with leaders needing to make choices from a complex series of competitive moves. The use of intelligence is an important component in understanding what the customer needs and competitors! Knowing where to make the right move is critical to success! Having the right People, strategy, structure, tactics, operations, and efficiency is critical and using performance excellence and quality methods enhances competitiveness.
The Intelligence Cycle 10 Source: Professor Stanley K. Ridgley Drexel University
Global Competitiveness Index Source: World Economic Forum 11
UAE Competitiveness Report - 2013 Growth and Diversification: Competitivenessenhancing Reforms in the UAE By Alya Al Mulla, and Shaheena Mohamed, Emirates Competitiveness Council (ECC) The United Arab Emirates (UAE) economy exhibits good macroeconomic strength, with expected overall GDP growth of 3.14% in 2013.5 The country s plans for diversification are on track as the non-hydrocarbon economy looks set to continue growing this year, backed by strong trade, tourism, logistics and manufacturing figures. The UAE is also investing in the development of sectors spanning healthcare, financial services, renewable energy, aerospace, nanotechnology, biotechnology, materials science and information technology. The UAE s economic strength is buttressed by its world class road, sea and airport infrastructure, with significant expansion planned for growth in airports and airline routes, enhancing connectivity and boosting the country s tourism industry. Source: World Economic Forum 12
Global Quality Intelligence The ASQ Global State of Quality Spotlight Report: Quality in the Middle East and North Africa 13 Available at ASQ.org DQG and ASQ have an MOU and DQG was a sponsor of this research
Quality in MENA Spotlight Report: Quality in the Middle East and North Africa Regional variations in quality practices are not as significant as the initial hypothesis outlined. Analysis shows while there are some differences, the vast majority of variation is driven more by other factors such as industry and the size of an organization. The purpose of this spotlight is to continue statistical data analysis to find other quality practices that may be different within the MENA region and then to interview a wide range of organizations and thought leaders within the region to understand the context of why those variations exist. 14
Continuous Improvement Definition Continuous Improvement A continual improvement process, also often called a continuous improvement process, is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once.... Source: Wikipedia 15
Innovation Imagination Process 16
17 Performance Excellence Models
18 Summary
Thank You Contact Information: 19 MENA Office, Dubai: Kavitha Prabhu, kprabhu@asq.org Sunil Thawani, UAE Country Counselor, thawanis@hotmail.com ASQ Global: John Fowler, jfowler@asq.org Web Site: ASQMENA.org helpmena@asq.org
Continuous Improvement and Innovation Continuous Improvement A continual improvement process, also often called a continuous improvement process, is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once.... Source: Wikipedia Innovation Innovation is the application of better solutions that meet new requirements, articulate needs, or existing market needs. This is accomplished through more effective products, processes, services, technologies, or ideas that are readily available to markets, governments and society. Source: Wikipedia 20 Steve Jobs: I have a great respect for incremental improvement, and I've done that sort of thing in my life, but I've always been attracted to the more revolutionary changes. I don't know why. Because they're harder. They're much more stressful emotionally. And you usually go through a period where everybody tells you that you've completely failed.