SERVING THE CALL CENTER COMMUNITY SINCE 1998. JOBS. EDUCATION. KNOWLEDGE.
WE CULTIVATE BETTER QUALITY CANDIDATES FOR YOU. Beginning as a job board nearly 20 years ago, CallCenterJobs.com has evolved into a career hub providing unique and innovative services that create new opportunities for employers and candidates to find one another. The Call Center Audience Our approach to reaching the call center community is divided into two distinct groups. We have specific objectives, strategies and tactics for serving 1) the people who work directly on the telephones and 2) those who are employed in all other positions and departments within the call center. Career Hub Business Plan A comprehensive plan for reaching our audience requires both long and short term goals for serving a niche market. In the short term people are looking for a job; in the long term, they are looking for an opportunity. Job noun a piece of work, especially a specific task done as part of the routine of one s occupation or for an agreed price Opportunity noun a good position, chance, or prospect, as for advancement or success. JOB BOARD CAREER HUB Professional audience includes: Telephone Representatives Customer Service Technical Support Telesales Collections Work-from-home-agents Supervisors / Managers Senior Management Training / HR / Quality Workforce Management Software / Tech - IT, Database, Engineers, Telecom, etc. Client Services, Sales, Marketing, Product Support ANY position where call center experience is valuable! As a niche career hub we create an environment wherein employers and candidates find one another to create the best job opportunity for mutual benefit. Jobs that find the right people. People that find the right jobs. 2 CALLCENTERJOBS.COM
HOW WE DIG DEEPER TO FIND YOU BETTER EMPLOYEES Candidate Life Cycle There are 2 types of candidates: Those who want a new job (passive), and those who need a job (active). These candidates fluctuate through the Candidate Life Cycle: Stage1comprises the active candidate, the individual who needs a new job. Stage 2 comprises the semi-active to neutral candidate. This individual wants a new opportunity or a different challenge. CallCenterJobs.com provides an effficient way for them to review both jobs and companies. Stage 3 is comprised of the semi-passive to passive candidate. This person is typically employed and uses CallCenterJobs.com as a resource site to stay informed about the industry and keep an eye on new job openings. Utilizing CallCenterJobs.com, you ll reach job seekers in all stages of the cycle. Candidates in Stage 2 and 3 are looking to improve their current employment situation, and take their time finding the position or company that best suits them. Your company profile reaches candidates looking for an opportunity that best suits their unique skills and interests. Our streamlined niche site, coupled with our thorough understanding of the Candidate Life Cycle, makes the hiring process simple for you, and the opportunity-seeking process simple for applicants. In this manner, we confidently provide your business with the high-quality employee it deserves. Combining quality jobs with industry content, Call Center Jobs, Inc. engages call center professionals before, during, and after a job search. We help people who are the right fit to find you more easily by getting your postings in front of them before your competition. Introduce your call center to our audience and we ll ensure that you ll get quality candidates. 3 CALLCENTERJOBS.COM
OUR AUDIENCE We know what matters to our clients. We view our customer audience as 3 distinct groups employers, candidates working on the telephones, and candidates in all other positions working within the call center, including specialists and management professionals. What employers and candidates want: A solid job and employer / a solid employee New and innovative ways to find the right job or new employee Easy, efficient and cost effective solution to finding job or new employee As the intermediary helping employers and candidates find one another, it is necessary to understand what is important to each audience we serve. This is a breakdown of our audience and site statistics: SITE STATISTICS CallCenterJobs.com Statistics: (as of 2015) 68,542 Monthly Visitors 71% came DIRECTLY to our site 491,227 average month page views Over 22,000 active resumes SALARY RANGE DEMOGRAPHICS: 42% of resumes - $10,000 to $30,000 34% of resumes - $30,000 to $50,000 16% of resumes - $50,000 to $90,000 8% of resumes - $90,000+ salary range What is a job feed? The clients that have been with us the longest and have the most success use a job feed. This is a data file of all or some of a company s job postings. This file is updated daily and accurately matches the jobs posted on the career section on your website. The file is generally created by your Applicant Tracking System (ATS) supplier and transmitted to us via a URL or FTP format, allowing the jobs to be placed on CallCenterJobs.com. Candidates who apply on our site are then directed to your website and seamlessly apply via your ATS. Why are job feeds so important? The process of reaching and hiring better quality candidates starts with a job opening and ends with a hire. However, what happens during this process determines the quality of the hire made. We understand and respect that your recruiters are busy. Providing us with a job feed of all your call center-related jobs takes work away from them and allows us: More opportunities to market your positions and company to our growing audience The ability to review new jobs daily to ensure quality and flag for delivery to the right partners for added visibility More opportunities for top quality candidates to learn about you through your company profile The ability to create a history in your account of all jobs posted including: Job views People we send to your web site to apply Job Feeds keep costs down, improves operational efficiencies and increases your visibility within the CallCenterJobs.com Community. 4 CALLCENTERJOBS.COM
HOW WE REACH THE CALL CENTER AUDIENCE: 1. Search Engine Optimization (SEO): CallCenterJobs.com is listed on ALL the major search engines for career related searches on call center recruiting topics. All job postings and content is optimized for all the major search engines. We have been listed online for over 16 years giving us a PR4 rank with Google.com 2. Online Advertising: CallCenterJobs.com advertises on Google, Bing, LinkedIn, Facebook, YouTube, Indeed, Simply Hired, TopUSAJobs, AND on multiple call center industry websites. 3. Social Media CallCenterJobs.com has profiles on all of the major social media channels including Linkedin, Facebook, YouTube, Google+ and Twitter. 4. Partnerships with Industry related Web sites: CallCenterJobs.com has been partnering with the top Call Center Industry Conference companies for over 15 years. These firms include our LOGO and a description of our company in their conference materials sent to thousands of industry professionals each quarter. To the right are just a few sites we have relationships with at the moment. 5. We Power Career sections for other call center industry portals. 6. Our own content: Through the Community Resource Center we provide up to date industry content and networking opportunities via our web site, Blog and our weekly newsletter. TelePlaza www.teleplaza.com CCJ Powers their Career Section. Indeed.com www.indeed.com Cross Posting Site ICMI www.icmi.com Call Center Related SimplyHired www.simplyhired.com Cross Posting Site CrmXchange www.crmxchange.com CCJ Powers their Career Section Social Media LinkedIn, Facebook, and Twitter Contact Center Pipeline www.contactcenterpipeline.com Content & Job Board Partner Call Center IQ Content Partner 5 CALLCENTERJOBS.COM
ELEMENTS OF SUCCESS Career Hub. We are a virtual 24/7/365 career expo, with a special section called the Community Resource Center that is devoted to content to help develop candidates and keep them up-to-date on not only industry topics but also your company. PEOPLE - Analytics - Consulting - Hiring - Personal Development - Quality - Social Media - Telesales - Training - Virtual Agents - Workforce Optimization PROCESS - Benchmarking - Best Practices - Blended / Workload - Consulting - CRM - Planning - Management - Metrics / Analytics / KPI - Self Service Job Feeds. A job feed is the automated process of adding/updating jobs on our site on a daily basis. Once implemented, your recruiters are no longer posting and updating jobs on our site, they are reviewing quality resumes, and interviewing candidates we deliver seamlessly to your Applicant Tracking System (ATS) via the job feed. Company Profiles. The jobs from your feed are also included within your company profile where candidates learn about your company through a description, video, etc Visibility. You ve heard it before when it comes to marketing, it s all about location, location, location. Your company is marketing your open positions and trying to find the best talent. A Company Profile listed on our Google Map introduces your company to both active and passive candidates. Work location is often an important consideration in the decision making process for looking for a new employer. Providing location information (just zip code) about where your call center is located will plant the seed in their mind that your firm will be considered in the future. Having a Company Profile on CallCenterJobs. com which includes unlimited job postings provides your firm with the needed visibility to attract call center experienced talent all year long! TECHNOLOGY - ACD Call Routing - Call Recording - Cloud Contact Center - Dialers - IVR - Mobile - PBX - Reporting - Small Call Centers - Speech Analytics OUTSOURCING - B2B - BPO - Inbound - Multichannel - Multilingual - Outbound - Social Media - Virtual Call Center Call us at to set up a phone-and-web meeting. We ll take up less than a half an hour of your time and we ll be happy to answer all of your questions about our site, how it works, and how it will benefit you. 6 CALLCENTERJOBS.COM
PRICING PLANS Single Job: $175 Single job posting (all job postings stay on site for 30 days) Membership Packages: Company Profile includes 3 job postings $225 Company Profile includes 6 job postings $365 Company Profile Package Unlimited job postings $495 * Membership is for ONE Metro Area location and jobs expire within one year. Membership and Company Profile includes: Job Postings in ONE Metro Area location Description of your call center, company logo and a link to open positions Call center location (zip code) included on USA Map Automated job posting process through job feeds or job distribution tools We offer Executive Recruiting Services through a Partnership with an industry expert with 20+ years of service. Ask us how we can help you fill an Executive position today! Pricing Methodology Selecting CallCenterJobs.com as an online recruiting partner is a great strategy to hire short term, active candidates immediately and increase your visibility for finding, attracting, and hiring the best quality long term candidates in the future. Relying on our nearly 20 years of experience, we have taken into consideration the following items to arrive at a satisfactory price and offer vital services we know employers need to have to be successful with us in the long term. At what price will the return on investment be easily attainable? We have learned that tracking hiring sources is a very unscientific process. The amount of employee time, effort, and dollars invested to scientifically and successfully track hires and justify a hiring source makes answering this question difficult. Our pricing reflects this reality. Progressive Pricing Our experience tells us that the Company Profile Package is the most effective way to reach a greater number of better quality candidates. However, we understand committing to an annual purchase is not always an immediate option. No problem, with our Progressive Pricing model purchase a 90 Day Company Profile Package for $375 and upgrade at 90 days for the rest of the year for just $420. Or purchase a 6 Month Company Profile Package for $550 and upgrade at 180 days for the rest of the year for just $245. Quality, Flexibility, and Time issues There are some costs associated with preparing an XML job feed through your ATS provider, but we know the long term benefit of supplying a job feed dramatically increases the amount of quality hires you will make from our site. For a limited time, if you purchase the Annual Company Profile Package, we are waiving the fee associated with implementing this process because once in place, the process assures quality, timeliness, and accuracy of postings on our site. With the right price, the right activity, and the right candidate everyone is successful. 7 CALLCENTERJOBS.COM
TESTIMONIALS What Employers using CallCenterJobs.com are saying: We review the resumes delivered from CallCenterJobs.com before other resumes because they are always experienced candidates and we have a BETTER chance of hiring these people. Paul Kavanaugh KCG Associates I tried CallCenterJobs.com to fill a very difficult position that needed a specialized business person with call center experience. After months of searching using other venues I was desperate and within a week using CallCenterJobs.com I was able to find several eligible candidates for this and other key manager positions. I am now expanding my use with CallCenterJobs.com Caroline Maguire Staffing Specialist The Hartford Internet Recruiting Works: The addition of CallCenterJobs.com to our recruiting strategy has significantly improved our ability to service our clients. I have been most pleased with the brand exposure we have received, as well as the caliber of candidates who respond via this unique advertising channel. Allen R. Middleton Vice President Smith Hanley Associates Benefits of being a niche site: By being a niche site, CallCenterJobs.com attracts just the qualified candidates we need to fill our call center positions. Sharon Veney Prudential Quality Candidates: We have found the CallCenterJobs.com site to continually provide qualified candidates in the call center business. We continue to post ALL our center jobs regularly because of the great results we have experienced. Jennifer Evans Haltmeier The Cherenson Group Quality & Price: Our ad with CallCenterJobs.com was both economical and effective. We received applications from many qualified candidates. Dianne Schow Project Mutual Telephone Co. 8 CALLCENTERJOBS.COM