Lions Befrienders Service Association (Singapore) BACK TO BASICS. Annual Report 10 / 11

Annual Report 10 / 11 Lions Befrienders Service Association (Singapore) BACK TO BASICS

Annual Report 2010/2011 01 Our Objectives Relieve loneliness, isolation and boredom of lonely seniors Facilitate empowering of lonely seniors Promote community participation in caring for the lonely seniors Promote active and positive ageing Encourage our seniors to age in place with community support Facilitate integration of lonely seniors into the community Back To Basics Contents Some say that time changes things. But 15 years has not changed our commitment to serve the lonely seniors in Singapore. In the midst of busyness in our everyday doing good, however, we can easily lose sight of our initial calling. It is time to go back to basics. In FY 2010/2011 as we celebrated our 15th anniversary, we took this opportunity to reflect upon our past efforts and align what we did to the core objectives laid down by the founding Lions. In this annual report, we set out to examine how the various departments in the Association did against these objectives. 03 Chairman s Message 05 Management Committee 06 Management Board Members Ang Mo Kio Bendemeer Mei Ling 09 Staff 10 Organisational Chart 11 Departmental Highlights Operations, Befriending Programme Volunteer Management Fundraising Operations, Outreach Programme Communications & Partnerships 33 Annex A Donors, Sponsors & Networking Partners 38 Annex B Financial Statements

02 Annual Report 2010/2011 Annual Report 2010/2011 03 Message By Chairman I am pleased to report that for the financial year 2010 / 2011, individual Lions Clubs. As a result, the total fund raised was in on Befriending and the Outreach Department will oversee the LB had another eventful and fruitful year. The steadfast support of excess of our non-funded SACs operating expenses by a healthy SACs operation as well as the planning and administration of fund our Befrienders, volunteers, Lions Clubs, donors and networking $502 thousand for the financial year ending 31st March 2011. raising activities. We have hired two new senior staff to head the partners has allowed LB to achieve much over the years. All our staff have put in a lot of hard work and displayed great team spirit. I would like to say a very big thank you to everyone. Project Helping Hands for Elderly Monitoring System (EMS) two departments. They are Mr Michael Chua and Mr Norman Tan who are appointed Manager, Befriending Programme and Manager, Outreach Programme respectively. Befriending Programme We continued with the up-scaling of our Befriending Programme which started at the request of MCYS in the year 2009 to reach out to the growing number of seniors that require Befriending This project is a 3-parts collaboration among, LB, The New Paper and Ngee Ann Polytechnic. Ngee Ann Poly students invented the EMS to monitor the seniors non-movement to trigger SMS to caregivers who will respond to help. The New Paper, through their Community Social Responsibility project which they named Project Mr Sou Fa Lee, formerly Operations Manager, is now appointed Senior Manager, Development. He is responsible for projects which include the development of new SACs and the Elderly Monitoring System. service. The last financial year we had an addition of 566 new Helping Hands is committed to raise $1 million to fund 1,000 Conclusion Befriendees, a gross increase of 26%. However we also saw the closing of 246 cases due to death or institutionalisation, bringing the numbers of Befriendees served at the end of March 2011 to 2,534, a net increase of 14%. Since the commencement of the upscaling in 2009, the number of seniors served grew from 1,761 to 2,534 at the end of March 2011, a net growth of 44%. units of the EMS to be installed in the homes of our Befriendees. As of September 2011, the amount raised is $700 thousand. LB is finalising the tender documents to invite bids for the manufacture of these equipment. It will be an open tender and invitation for bids is expected to be published in the local papers in October 2011. Upon the successful completion of a pilot in 50 Our Association recently held its 17th Annual General Meeting on 24th September 2011 and I am pleased to note that for the first time nominations to fill LB Management Committee have exceeded positions available. It is indeed very encouraging to see more Lions coming forward to serve the Association. I wish the new Management Committee led by Chairman Elect Lion Richard We are currently experiencing a slowdown in our up-scaling homes, the balance of the units will be manufactured. Khoong continued success in the Mission of Lions Befrienders. because we are unable to locate the homes of other lonely seniors needing our service. Usually the seniors are referred to LB by the various CDCs (Community Development Councils) and we have already exhausted their list of lonely seniors. Hopefully we will find a solution soon with the help of relevant bodies. We have recruited 249 new Befrienders, while 76 had left the programme. This represents a net growth of 15% bringing the total number of Befrienders to 1,252 at the end of March 2011. To cope with the difficulty in recruiting long term committed Befrienders and to meet the increasing demand for LB service, two new initiatives, Mutual Befriending and Neighbour Befriending were piloted in early 2011. In Mutual Befriending, we encourage groupings of 2 to 3 Befriendees living within the same block or neighbouring block of flats to look after each other. In Neighbour Befriending we recruit nearby neighbours to befriend vulnerable Befriendees who are frail and homebound. On the financial aspect, for the first time we saw a significant surplus of $323 thousand in the Befriending Programme which is fully funded by MCYS / NCSS. This is partly due to the increase in the funding rate, a one-off $80 thousand additional funding adjustment and the time lag in replacement of staff due to attrition including the hiring of new Befriender Executives which is funded for every incremental 200 new Befriendees. Innovation Award 2011 In response to the National Council of Social Services (NCSS) LION DAVID LEE PHENG HOCK invitation to pitch for the NCSS Outstanding VWO Award 2011 (Innovation), LB submitted our two new initiatives on Befriending, i.e. Mutual and Neighbour Befriending for consideration. Together with 4 other finalists, LB was invited to pitch at the NCSS Members Annual Conference on 7th September 2011. LB emerged as the winner of NCSS Outstanding VWO Award 2011 (Innovation) that came with a cash prize of $15,000. In the year 2010, LB also won the NCSS Outstanding VWO Award 2010 (Collaboration) with a cash prize of $10,000. Outreach Programme Our Outreach Programme is also expanding. By next year, 3 new Senior Activity Centres (Ghim Moh, Clementi and Tampines) will be ready and 1,200 seniors will benefit from the three new SACs. With these new centres, LB will be operating a total of 6 Senior Activity Centres benefiting 3,148 seniors. Fund raising events i.e. Befriending Walk, Flag Day, Car Rally continue to receive very strong support from the Lions Clubs. We also received donation from the public comprising individuals, corporate, foundations as well as fund raising initiaties by Updates on Fundraising efforts for Project Helping Hands The New Paper has through their media generated great publicity on this project and as a result, elevated LB s public profile as well. It had also attracted 12 CEOs from various organisations, including Pacific Breweries (Tiger Beer), Courts, Bread Talk, St. James Power Station, Singapore Tourist Promotion Board, etc. to volunteer to cook at the Food Republic Beer Garden at St. James Power Station to raise fund for the project for 12 consecutive weeks commencing 1st April 2011. The amount raised by the CEOs cookout series was in excess of $100 thousand. The project had also attracted oil giant, The Shell Group of Companies who is celebrating their 120th Anniversary in Singapore to organise charity events to raise funds dedicated to Project Helping Hand. Presently we have received $43,000 and $22,000 from funds raised from their car rally and a concert respectively. We understand there could be more funds raised for Project Helping Hand during the balance of the year Organisation Restructuring In August 2011, we re-aligned our organisational structure to enable better focus on our Befriending and Outreach Programmes. We reorganised and have the Fund Raising and Operation Department, which had both the Senior Activity Centres and Befriending service under its wing, incorporated into two new departments. Firstly, the Befriending Department will focus solely *Due to important developments at the time of print, some highlights beyond March 2011 have been included in the chairman s message.

04 Annual Report 2010/2011 Annual Report 2010/2011 05 Management Committee Management Board Ang Mo Kio LION DAVID LEE P H Chairman LION RICHARD KOONG B T 1st Vice Chairman; Chairman HR Sub-Comm LION WALLACE CHEW G H, BBM 2nd Vice Chairman; Chairman Fundaraising Sub- Comm LION SIMON LIM H S Honorary Secretary LION DAVID LEE P H Advisor LION CHAN CHEE KEONG, PBM Advisor LION RICHARD SEAH H T President LION CHAN CHIK WAI 1st Vice President LION SALLY ANG B H Assistant Honorary Secretary; Chairman LCS & LEOS Network Sub- Comm LION LEE SIEOW SENG Honorary Tresurer LION DAVID LIM H H Honarary Assistant Tresurer; Chairman Befriender Welfare Sub-Com LION FRANCIS NG N K Ordinary Member MS JESSICA GOH M K 2nd Vice President LION LOH YAN POH Honorary Secretary LION LOH CHUAN FATT Honorary Treasurer LION LESLIE YONG B C, BBM LION HENRY LIANG T S Ordinary Member LION JOSEPH LUI K H Ordinary Member; Chairman Public Relation & Publicity Sub-Comm MR HO KOON THYE, PBM Associate Member; Chairman Befriender Recruitment & Coordinations Sub-Comm MR TAY KHOON ENG Associate Member LION NANCY LIM LION LIM KIM HONG LION OH CHEW KIAT MRS VASANITHA T M, PBM LION RICHARD SEAH H T Co-opted Member LION CHAN CHEE KEONG, PBM Co-opted Member; Chairman Training Academy/ Appointment & Nomination Sub-Comm PDG BOBBY ENG E P Co-opted Member; Chairman Strategic Planning Sub-Comm LION ARANEA CHUA K C Co-opted Member; Chairman Coporate Relation Sub-Comm MR FONG WING CHOR MR PATRICK NG S Y, PBM LION RICHARD KOONG B T Past President LION ALBERT TOH K H Co-opted Member NOT IN PICTURES: MS YVONNE LIM T S Co-opted Member; Chairman Audit Sub-Comm LION ANTHONY TAY K S, PPA PBM Immediate Past Chairman/ Ex- Officio/ Advisory DG STEVEN SEAH S K, PBM Ex-Officio; Chairman Constitution & Bye-Laws Sub-Comm 1 st VDG SINGA RETNAM Ex-Officio LION OH CHEW KIAT Ordinary Member LION TAN THIAM THEAM Ordinary Member LION ADRIAN WONG C P Ordinary Member MS LINDA KOH B T, BBM Associate Member LION BARRY WEE Y T Co-Opted Member; Member Audit Sub-Comm NOT IN PICTURES: ER. DR LEE BEE WAH Chief Advisor MP for Ang Mo Kio GRC LION MARINA HONG K F Asst Honorary Treasurer

06 Annual Report 2010/2011 Annual Report 2010/2011 07 Management Board Bendemeer Management Board Mei Ling LION DAVID LEE P H Advisor LION FRANCIS NG N K President MR TAN WAH SENG, BBM 1st Vice President LION TAN KIM KEE Honorary Secretary LION DAVID LEE P H Advisor LION SALLY ANG B H President LION CLEMENT TAN H H 1st Vice President LION ALEX LIM H M Honorary Secretary LION PETER SI L W Honorary Treasurer LION RICHARD CHEW LION CHIA LAI SOON LION CHONG LEN FONG MR GEORGE CHIA S B PBM LION LIM ENG HENG MR FOO SEE KEAT, PBM MR RAYMOND GAN K C PBM MR GEORGE KHNG J S DIRECTOR LION LISA NG L G MDM ELSIE SIM A W LION MAGDELEINE KWAN Y P LION JOHNATHAN YAP C C MS NG PAT JIUEN NOT IN PICTURES: DR LEE BOON YANG Chief Advisor; MP for Jalan Besar GRC LION RICHARD NG K H 2nd Vice President MR CHENG CHUNG SHENG LION CHUA JAN CHIAO LING LION RONALD CHUA T LION JERRICK TAY C P LION TAY KIM CHUAN NOT IN PICTURES: MR BAEY YAM KENG Chief Advisor MP for Tanjong Pagar GRC MR. KWAN SWEE MENG 2nd Vice President LION BALA SARAVANAMUTHU RAJARATNAM Honorary Treasurer LION GOH BOON KOK Adviser MS PAMELA GOH M H LION EMILY TAN W L LION RICHARD AARON LIM C K LION TJEN HIAN KA

08 Annual Report 2010/2011 Annual Report 2010/2011 09 Staff Organisational Chart Administration Department and Communications & Partnerships Department Front left to right: Mr Eric Cheong F S Communications & Partnerships Manager Ms Justina Teo J Y Communications & Partnerships Executive Mr Goh Boo Han PBM Executive Behind left to right: Ms Yuliana Murjono Finance Manager Mr Elthea Lim S L MIS Executive Operations Department Befriending Programme Behind left to right: Mr Andy Shee M K Befriender Executive Mr Ben Poh K G Befriender Executive Mr Jimmy Lim K H Befriender Executive Mr Sim Yong Befriender Executive Mr Sou Fa Lee PBM Operations Manager Front left to right: Ms Emily Ong Y L Volunteer Programme Executive Ms Stephanie Goh S M Befriender Executive Ms Jasmine Tan H K Assistant Operations Manager Ms Sally Gui K W Befriender Executive Ms Teo Bee Hong Befriender Executive Management Information System Unit Finance Unit Management Committee Executive Admin Assistant Executive Manager Manager Manager Manager Befriending Programme Assistant Manager Operations Department Fundraising Department Executive Outreach Programme Communications & Partnerships Department Executive Befriender Executive (10) Volunteer Management Executive Operations Department Outreach Programme Ang Mo Kio 318 Seniors Activity Centre From left to right: Ms Brenda Teo W L Centre Manager Ms Lily Ng Befriender Executive Mr Alfred Ng B H Programme Executive Bendemeer Seniors Activity Centre From left to right: Ms Joan Lee Centre Manager Ms Teo Bee Hong Befriender Executive Ms Lisa Lee C L Programme Executive Mei Ling Seniors Activity Centre From left to right: Ms Yvonne Tay W L Programme Executive Mr Adrian Chia B G Centre Manager Mr Lam Shao Quan Programme Executive Management Board Management Board Management Board LB (Ang Mo Kio) SAC LB (Bendemeer) SAC LB (Mei Ling) SAC Centre Manager Centre Manager Centre Manager NOT IN PICTURES: Befriender/Programme Executive (2) Befriender/ Programme Executive (2) Befriender/ Programme Executive (2) Ms Nina Wong J C Fundraising Manager Ms Lau Leong Ching Fundraising Executive Ms Mabel Kong L F Befriender Executive Ms Flynn Tan R L Befriender Executive

Relieve loneliness, isolation and boredom of lonely seniors

12 Annual Report 2010/2011 Annual Report 2010/2011 13 Every senior hopes to be in pleasant and loving company of relatives and friends. Through Regular Visitations by Befrienders (volunteers), seniors staying alone can look forward to weekly visits from someone to bring some warmth and colours to their mundane lives. As at 31 March 2011, our island-wide Befriending Programme reaches out to about 2,500 lonely seniors mainly living in rental flats, aged 65 years and above and have limited or no family support. In this financial year, Lions Befrienders has also adopted a new Web-Based Data System which helps us to monitor our seniors and the programme more efficiently. Befrienders & Befriendees Served at 31st March 2011 As at 1st April 2010 Registered up to 31st March 2011 Closed up to 31st March 2011 Total as at 31st March 2011 Total served as at 31 March 2011 Befrienders (BFRS), Befriendees(BFES) BFRS BFES 1079 249 (76) 1252 2214 566 (246) 2534 1328 2780 Below is the story of how our Befriending Programme has helped relived the loneliness and isolation of one senior. Web-based Data System The web-based data system went live in February 2011. This 2-year National University of Singapore studentproject was led by Professor Ben Leong, NUS School of Computing. As Lions Befrienders upscale our programmes over the next 5 years, the web-database will help us achieve data management, documentation and reporting in a seamless and integrated manner. This is in tandem with our aim of improving our IT system to meet our longer term needs. The integrated web database which replaced the existing Access database will impact the association in the following ways: Firstly, the web-database allows staff to access real time Information 24/7 and this can be done not only at the office but from home or anywhere with internet connections. This offers greater work flexibility to our staff. Secondly, the web-database with its integrative features can help us effectively access and collate data for various purposes with minimum efforts. For example, with the web Report Module, you can see at a glance how often and when our seniors have been visited or the activities they have participated over any time frame. Every day was an agonising day of emptiness for the single, 82 years old Madam Teo Geok Eng who lives alone in Owen Road. She was homebound due to her limited mobility and problem of breathlessness. She needed much assistance but was helpless with no family support nor anyone at home to help her with her daily activities, nor anyone to lend a listening ear and provide comfort to her. The turning point in her life came when Madam Teo received our Befriending Service. It was an uphill task for our Befrienders, one that requires a lot of commitment, persistence and time to help Madam Teo, who had been isolated for a long time. Madam Teo was initially not receptive to the visits, but our Befrienders Madam Teo persisted with their visits and showed genuine concern. With the support and care by our Befrienders and community help, Madam Teo picked herself up. Thanks to Befriending, Madam Teo has found friendship and hope, and defeated loneliness, boredom and social isolation. From being a depressed, homebound person, Madam Teo now, radiates more vitality and energy. When one talks to her, it is difficult to picture how she was like nine years ago. She is now one of the happy Befriendees who look forward to her Befrienders visits and social activities.

Facilitate empowering of lonely seniors

16 Annual Report 2010/2011 Annual Report 2010/2011 17 The Befriending Programme also instils the value of empowering our more able Befriendees, also known as Senior Helpers, to help fellow Befriendees in whatever ways they can. In the financial year 2010/2011, we had a total of 2,363 sponsored and social activities coordinated for our Befriendees. Whenever there were these Group Activities or Outings, the senior helpers were encouraged to look after the frailer Befriendees. The positive impact on these senior helpers is that it boosts their self esteem and improves their social well-being. These opportunities to step out of their homes to enjoy meaningful interactions with their peers also help them remain connected with the main stream of the society. Below is the story of how our Befriending Programme has empowered and gave meaning to the mundane life of one senior. Even though befriending service has helped to relieve her loneliness, Madam Yong Xin Rong s was not contented with being a passive recipient of service all the time. Although she is single, the 75 years old Madam Yong was never in a state of self-pity. She had always wanted to feel useful and stay connected to the community. NCSS Outstanding Voluntary Welfare Organisation Award 2010 (Collaboration) During the National Council of Social Service Members Conference held on 12 October 2010, Lions Befrienders was presented the inaugural NCSS Outstanding Voluntary Welfare Organisation Award 2010 (Collaboration). The award recognises our efforts to engage our seniors continually through extensive collaborative work with many corporations, grassroots organisations, schools and fellow VWOs. In this financial year, we have coordinated a total of 2,362 sponsored and social activities for Befriendees participation. Lions Befrienders have moved beyond our core duty of befriending seniors, to providing them with other engagement opportunities and services such as outings, outdoor recreation activities, rations distributions, home improvement initiatives, etc. Madam Yong said, I can help to inform the seniors living in my block of any activities when the Befrienders are not free. I live in the same block as my fellow peers. I feel bored easily and by helping, I can help myself by helping others. Life has more meaning when one can give and receive. We can t take all the time... With encouragement and the guidance of the Befrienders and Befriender Executive, Madam Yong not only helps the Befrienders, Madam Yong (above right), helping out a fellow senior. she is also the mouthpiece of many of her peers. The Madam Yong today is the true embodiment of an empowered client. There are no limits to what a lonely senior could do when given opportunities and proper guidance. Befriending Service for the lonely seniors indeed helps to add life to years!

Promote community participation in caring for the lonely seniors

20 Annual Report 2010/2011 Annual Report 2010/2011 21 The Volunteer Management department continues to recruit committed Befrienders to care for our seniors. Training sessions and on-the-field mentoring ensure that Befrienders are equipped with the skills to carry out their tasks. At the same time, our Volunteer Programme is able to leverage on dedicated and resourceful Befrienders and Lions Clubs members to promote community participation to care for our seniors in other supporting areas. They do so by creating awareness amongst their network of contacts to bring in more volunteers, sponsors for household items, activities, meals and services such as hair-cut or handyman services etc. At the end of the year, Lions Befrienders shows our appreciation to all who have volunteered for and/or supported the organisation at our annual Appreciation and Awards Presentation night. LB 15th Anniversary Dinner cum Appreciation and Awards Presentation 2010 On 4 November 2010, we celebrated our 15th year anniversary in conjunction with this year s Appreciation and Awards Presentation night. To commemorate the event, we held a 100-table banquet at Raffles City Convention Centre, The biggest ever since inception. The programme included looking back on all the milestones achieved by Lions Befrienders in the past 15 years. The Guest-of-Honour was the President of National Council of Social Service RADM (Ret) Kwek Siew Jin BBM, PPA(E), PPA(P), PBM. The event was attended by 1000 guests, made up of Lions Clubs members, Befrienders and networking partners. Below is the story of how one Befriender who pulled in her friends to care for seniors together. The story of Mdm Doris Yuen is one of the many dedicated Befrienders who have helped promote community participation in caring for the lonely Befriendees. With staff support, the monthly Sunshine Day was conceived to bring sunshine and warm to all Befrienders and Befriendees. Each month, Befriendees and Befrienders gather together at the void-deck of Blk 3 Marsiling Road to enjoy exercises and games to stimulate them mentally and socially. Semi-mobile Befriendees are wheel chaired from their homes to participate. The more able Befriendees are tasked to help in table and chair arrangement. Mdm Doris Yuen mobilised her friends, colleagues and family members to make the Sunshine Day Programme possible. She formed an Organising Committee among her Befrienders to plan and run the activity. Befrienders and her grassroots friends who had passion to cook were mobilised to cook; her Muslim Madam Doris Yuen (above right), with a senior at the monthly Sunshine Day. colleagues helped prepare meals for the Muslim Befriendees; her son also helps to deliver logistics to the venue. She also constantly hunt for sponsors for rations and hong baos which are distributed during special festive occasions. She also roped in grassroots contacts to sponsor and distribute rations during the Sunshine Day, while her spouse provides ad hoc handyman services. Family Day 2010 Lions Befrienders held our Family Day for Befrienders on 5 December 2010. It was attended by 400 Befrienders and their family members. The event programme, planned by a committee made up of Befrienders themselves, included lunch at Jurong Safra and a guided tour for all at Singapore Discovery Centre.

Promote active and positive ageing

24 Annual Report 2010/2011 Annual Report 2010/2011 25 To support the Outreach Programme and our three Seniors Activity Centres (SACs) located at Ang Mo Kio, Mei Ling Street and Bendemeer, the Fundraising Department ran three fundraising projects in this financial year. Two of these projects were organised in collaboration with Lions Home for the Elders. The funds raised go to helping centres continue their programmes and to reach out to more seniors to face the challenges of a fast greying population. New record set at Befriending Walk 2010 At our SACs, we organise and create opportunities to engage seniors in a host of physical, mental and social activities such as line dance, choir singing, language classes and board games etc. to keep them active. There, they get to mingle with other seniors and younger volunteers, expanding their social circle. The centres are instrumental in helping seniors age positively and to find security, friendship, happiness, love and dignity in their golden years. Below is the story of one of our fundraising projects and how one of the seniors who visits our centre, participated in it and got the rare opportunity to ride in a sports car. Lions Befrienders and Lions Home for the Elders co-organised a Charity Amazing Race in aid of their programmes and services on 9 January 2011. The Charity Amazing Race saw 114 cars travel to up to 4 pitstops situated all over Singapore. In conjunction with this charity event, some of our seniors were invited to experience the excitement. To add meaning to the event, we also specially arranged for some drivers to take the seniors for a spin in their luxurious cars. Mr Tan Guan Keng was one of them. Mr Tan lives alone in a 1-room rental flat at Bendemeer Road. He used to be a full-time bus driver. Now, he still drives a school-bus on a part-time basis to earn for himself some money to pay rent and to support himself. Feeling lonely, Mr Tan had started coming to the centre after his work. A quiet man, you would see him at our Bendemeer SAC, passing his time by reading newspapers. Mr Tan (above right), got to ride in a Ferrari at our Charity Amazing Race. Occasionally, he joins in on sponsored outings organised by the centre as well. On this day, Mr Tan witnessed the flag off of all 114 cars and he got to ride in a Ferrari. It was an experience of a lifetime for him. When he went to the centre the next day, he was extremely happy and thanked the centre staff for giving him such an opportunity. His happiness is why we will not stop seeking new experiences for not just for one senior, but for all our seniors, to help them age positively and actively. The funds raised in this charity event were more than $270,000, which was allocated equally to the two charities. Another fundraising event we organised was Befriending Walk 2010. It was held on 25 September 2010 at Admiralty Park and attended by more than 1000 people. The Guest-of-Honour was Minister for Foreign Affairs & Minister for Law, Mr K Shanmugam. The highlight of the event was setting a new record in the Singapore Book of Records with 810 participants potting plants at one location.

Encourage our seniors to age in place with community support

28 Annual Report 2010/2011 Annual Report 2010/2011 29 With a wide range of community based support services available, our seniors are supported to age in place and thereby preventing them from premature institutionalisation. On top of providing social activities, our three Seniors Activity Centres under the Outreach Programme aid in providing referral and other help services to seniors residing at the service boundaries of our three centres. Throughout this financial year, we provided services such as monitoring of home alert alarm systems, arranging of meal services, medical appointments, escort services, and home nursing. Other services such as financial application, counselling services were also coordinated and referred to relevant agencies. We work closely with these agencies to help seniors age in place for as long as possible. Centre Membership & Centre Volunteers Centre Membership & Centre Volunteers As at 31st March 2011 As at 1st March 2010 Total as at 31st March 2011 Report on Services Provided Report on Services Provided As at 31st March 2011 Centre Membership 1915 1945 Centre Volunteers 112 115 Below is the story of one of the seniors who is an active member of one of our centres; how he builds up a strong social network by being active at our centre and continues to age in place in his own home. No. of Information* provided/assisted AMK 318 MEI LING BENDEMEER TOTAL 256 95 291 642 76 year old Mr Wong Chow Lin had been living alone in his one-room rental flat in Queenstown since his mother died more than 10 years ago. He was working full-time until a fire accident broke out at home and he had to stay home to recuperate. Since then, he spends his free time usefully by participating in the activities organised by our Mei Ling Seniors Activity Centre (SAC), including our sign language dance group. He has made many friends at the Centre and is close to the centre volunteers and staff, and would approach them whenever he needs help. He is confident of being able to age in place and feels secure about staying alone. He says, If we do not go Mr Wong, sitting outside our Mei Ling Seniors Activity Centre downstairs (to the centre) and we are not seen by others, they come and knock on our doors. Mr Wong is thankful for the Outreach Programme for making his life meaningful as well as for the support network provided by the staff and volunteers from the SAC. No. of Referrals handled 12 8 24 44 * Information refers to letter regarding, assistance in making medical or dental appointment, explaining and update Government Policies and handle enquiries on public transport. Alert Alarm System Report Alert Alarm System Report As at 31st March 2011 AMK 318 AMK 217 MEI LING BENDEMEER TOTAL Emergency 5 6 10 21 Non - Emergency 26 76 62 164 Activated During Office Hours 16 37 29 82 Activated After Office Hours 13 45 43 101

Facilitate integration of lonely seniors into the community

32 Annual Report 2010/2011 Annual Report 2010/2011 33 The integration of Seniors into the community is of great importance. It helps them feel belonged to the community. The Communications and Partnerships Department achieve this objective through collaborating with community members; corporates, schools, public individuals and groups. Such partnerships create opportunities for Seniors to engage in social activities and to keep in touch with different members of the community. Throughout the financial year, public education and outreach were conducted to help raise the profile of the organisation to the community at large. Notably, Lions Befrienders has forged a closer relationship with The New Paper in line with the developments of Project Helping Hands. The result is receiving extensive media coverage and public support for the project. Project Helping Hands Project Helping Hands was mooted by The New Paper and Ngee Ann Polytechnic to help lonely seniors living in a one-room flat to obtain help in the event of emergency through the detection of the sensor motion devices. Since its massive launch by The New Paper in October with intensive media coverage, we saw a generous pour in of donation in support of the project. The donation came from many individuals as well as organisations and companies. A total of $450,000 had been raised from October 2010 to March 2011. Below is a successful example of how we have managed to bridge our seniors and a corporate group of volunteers, and in which they both enjoy the company of each other. Since 2006, staff from the Prime Minister s Office (PMO) has partnered Lions Befrienders in befriending 40 of our Seniors from Aljunied Crescent. They chose to work with LB because they felt that the elderly was one of the more neglected groups. They wanted to do more to engage this group of people, who otherwise could have been forgotten with all the hustle and bustle of daily life. Another objective of the project was to try to get the younger employees to learn to mix and interact with the older generation. On a regular basis, PMO staff visits the Seniors at their homes, bringing with them packed meals and they chat over food. Many times, they also use the void deck as a main gathering place to bring all 40 Seniors and staff together to play games and have fellowship with one another. Especially during festivals like Chinese New Year and Dumpling Festival etc, they think up Group photo of PMO staff and our seniors form Aljuinied Crescent during one of their regular void-deck gatherings. of special games to boost up the festive mood. As the Seniors continually engage socially with other individuals, their psychoemotional well-being improves. Rome was not built in a day; and neither does a relationship. After five years now, the PMO group has developed a deep friendship with these Seniors that goes beyond just getting them to come together to interact. The sustained interaction had helped these Seniors integrate into and derive greater emotional connection in the community. Front from left to right: Lion David Lee, Chairman of Lions Befrienders, Mr Dominic Nathan, Editor for The New Paper and Mr Foo See Meng, Deputy Principal of Ngee Ann Polytechnic

34 Annual Report 2010/2011 Annual Report 2010/2011 35 Annex A Donors, Sponsors & Networking Partners Disclaimer: While care has been taken to ensure accuracy of all entries we apologise for any omissions and/or errors. Networking Partners (Government & Quasi - government) Central Singapore Community Development Council Government of Singapore Investment Corporation (GIC) Home Team Academy @ Choa Chu Kang Housing Development Board Ministry of Education Ministry of Health National Environment Agency National Volunteer & Philanthropy Centre National Youth Council North East Community Development Council North West Community Development Council Singapore Police Force, Commercial Affairs Department Singapore Prison Office South East Community Development Council South West Community Development Council Young PAP Secretariat National Youth Council Networking Partners (Coporate) Accor Solidarity ACTFA School of Dance and Performance Arts Aesthetics Marketing Akzo Nobel Paints (Singapore) Pte. Ltd Alliance Pest Management Pte Ltd Ascendas Pte Ltd Bintan Resort Ferries Pte Ltd Central Narcotics Bureau City Developments Limited (City Sunshine Club) CLS International Marketing Pte Ltd ComfortDelGro Corporation Limited Crust Gourmet Pizza Bar DDB Advertising DDB Group Singapore Far East Organisation Gardenia Foods (S) Pte Ltd GE Aero Energy Products & Services (Singapore) Gim Tim Pte Ltd Gold Kili Trading Enterprise (S) Pte Ltd Goodwood Park Hotel Hong Leong Holdings Limited ICECUBE HQ IEEE Power & Energy Society Imelda Hairdressing School J & R Bossini Fashion Pte Ltd Juzz for Cars Pte Ltd Kim Guan Guan Kimly Food Holdings Pte Ltd Le Champ (SEA) Pte Ltd Lihua Event Management M1 Limited Mapollo Catering MediaCorp Pte Ltd Movies with Motion Pte Ltd National Environment Agency Nokia Pte Ltd Orangetee.com Pte Ltd Oversea-Chinese Banking Corporation Limited Pan Pacific Hotel Singapore PestBusters Pte Ltd Power Instruments Pte Ltd Prime Minister s Office, Public Service Division Rapellez Pte Ltd Regent Media Pte Ltd Rickson s Kitchen SETSCO Services Pte Ltd Siemens Pte Ltd Singapore Exchange Limited (SGX) STSKF Pte Ltd Sumitomo Bakelite Singapore Pte Ltd Tay Choon Mong Agency The Lense Men The Lens Men(S) Pte Ltd The New Paper Tong Seng Produce Pte Ltd True Fitness Pte Ltd Unigold International Pte Ltd Xin Wen Engineering Pte Ltd Yuan Wei Deep Sea Giant Garoupa Fish Porridge & Steamboat Networking Partners (Education Institution) Admiralty Secondary School Ahmad Ibrahim Primary School Ahmad Ibrahim Secondary School Anderson Junior College Anglo-Chinese School(Independent) Bukit Batok Secondary School Catholic High School, Singapore CHIJ Our Lady of the Nativity ChongFu Primary School Clementi Primary School Clementi Secondary School Dunman High School Guangyang Secondary School Holy Innocents High School Hougang Secondary Hwa Chong Institution ITE College Central (Bishan Campus) ITE College West (Clementi Campus) Juying Primary School Juying Secondary School Kranji Primary School Marsiling Primary School Millenia Institute Nanyang Girls High School Nanyang Junior College Nanyang Polytechnic Nanyang Primary School National Technological University National University of Singapore (Faculty of Dentistry) National University of Singapore (Rotaract Club) Ngee Ann Polytechnic Northview Primary School Pasir Ris Primary School Peicai Secondary School Preschool for Multiple Intellegiences (PMI) Queenstown Primary School Raffles Girls School Raffles Institution Republic Polytechnic School of the Arts Sengkang Secondary School - Netball Team Singapore Management University (School of Economics) Singapore Polytechnic St Andrews Junior college St Margaret Secondary School St Nicholas Primary Sehool St Andrew s Junior College St Andrew s Secondary School Telok Kurau Primary School Unity Secondary School Woodgrove Secondary School Woodlands Primary School Woodlands Ring Secondary School Yew Tee Primary School Yishun Town Secondary School Networking Partners (Clubs/ Associations/ Foundation) LCS Aces LCS Alpha Mandarin LCS Amber LCS Arcadia LCS Eunos LCS Evergreen LCS Fort Canning LCS Fullerton LCS Goldhill LCS Goodwood LCS Henderson LCS Host LCS Island LCS JiYang LCS Jurong LCS Katong LCS Khatib Mandarin LCS Mandarini LCS Nanyang LCS Nee Soon LCS Neesoon Mandarin LCS New Central LCS North LCS Oscar LCS Paterson LCS Pearl s Hill LCS Raffles City LCS Royal LCS Sentosa LCS Serangoon Gardens LCS Stamford LCS Tanah Merah LCS West LCS Whampoa LCS Tanglin Lionness Club of Singapore NTUC FairPrice Foundation Pei Hwa Foundation Limited Tsao Foundation Networking Partners (Grassroots Organisation) Aljunied-Hougang Zone 9 RC Ang Mo Kio Women Executive Committee Bishan East CC (WEC) Central Singapore Community Development Council Changi-Simei Citizens Consultative Committee Kallang CC MC Kampong Kembangan Community Club Marsiling Community Centre, Youth Executive Committee Marsiling Grassroots Organisations Queenstown Community Centre Queenstown Mei Ling Zone Residents Committee Rivervale Community Centre Management Commmittee Teck Ghee RC Zone B Teck Ghee RC Zone C Teck Ghee RC Zone D Teck Ghee RC Zone J Tiong Bahru Community Centre, Senior Citizens Executive Committee Toa Payoh East Community Club, Women s Executive Committee Woodlands Community Club, Senior Citizens Executive Committee

36 Annual Report 2010/2011 Annual Report 2010/2011 37 Networking Partners (VWO) 365 Cancer Prevention Society (Singapore) Beijing Guoan Football Club Aixin Society Care N Share Society CCN SAC @ BLK 420 Centre for Enabled Living Centre of Activity & Recreation for the Elders Chong Hua Tong Tou Teck Hwee HighPoint Community Services Association Home Nursing Foundation Hope Centre (Singapore) Hope Worldwide(Singapore) Hwa Yen Buddhist Society International Association for Volunteer Effort (IAVE) Lotus Light Charity Society (Singapore) Majlis Ugama Islam Singapura (MUIS) Malay Youth Literacy Association (4PM) Man Fut Tong Welfare Society Realm of Tranquility Shinnyo-en Singapore Singapore Heart Foundation Singapore Red Cross Society The Boys Brigade in Singapore Wat Samnak Poh Pu Lersi Na Lai (Buddhist) YAH Community College Young Women s Association of Singapore Networking Partners (Religious Organisation) 748 Hungry Ghost Festival Committee Central Sikh Temple Guan Long Tua Xiang You Hui Association Ing Shen Tian JiKong Tuan Jurong Guan Fa Tan Kshitigarbha Buddhist Society Life Bible-Presbyterian Church Lin Chee Cheng Sia Temple Lorong Koo Chye Sheng Hong Temple Association Moriah Bible-Presbyterian Church Palyul Nyingma Buddist Association Poh Ern Shih Shen Bei Tang Shun Zhong Tan Sri Muneeswaran Temple Swatow Sia Tai Shang Lao Jun Temple Tang Gah Beo Thekchen Choling (Singapore) Tibetan Buddhist Studies Society Tiong Ghee Temple Ti-Sarana Buddhist Association Toa Peh Gong Temple Wu Yu Dian Yim Gah Dian Yin De Dian Yin Shen Dian Zhu An Tang 丹绒百葛无尾巷中元会天师坛宝竹宫封德坛斗天宫 沾风堂清善堂 Networking Partners (Individual/ Other Groups) A Group of Philanthropist A Group of SMU students Alexis Teo and Friends Alice Sim Soh Hong and Friends Andrew Lee Central Narcotics Bureau Clementi Befrienders Crystal Jade Kitchen Edmund Tan Esther Ng Fenny Mynard and Friends Foo York Moi Fostering Affection to Elderly (FATE) Francis Ng Goh Boon Kok Hi-Five Youth Group Hong Bong Chee and Friends Jazreel Chua Jennifer Seng Soo Seow Joanna Tan John Phua and Friends Juwenna Goh and Friends Karen Kwee Kendy Siew Wei Tieng Khoo Hsien Foo Koh Soon Song Kreta Ayer Befrienders Lawrence Loke Chor Leng and Friends Lee Choo Poh and Friends Leow Keng Soon Lim Hoo Hong Magdeline Kwan Mark Phwee Wan Mary Tang Mdm Tan Ai Leng and Friends Melissa and Friends Nancy Lim Ng Soon Guan and Friends Ng Soon Heng Pang Wei Siong and Friends Png Eng Huat Richard Ang Ronny Sim Saibaba Chinese Group Sally Chng and Friends Shirley Low and Friends Simon Ng Sunny Suwanto Tay Kim Chuan and Friends Teresa Au Teri Tan and Friends Veronica Leong Victor Lim Yam Hai Law and Friends DONOR FOR CASH $50,000 and above Singapore Exchange Limited 66,019.65 $10,000 - $49,999 Singapore Tote Board 40,000.00 Chasen Logistics Services Ltd 30,000.00 Jean Elegance Beauty Centre 24,520.00 Jeffrey Chow Kong Hoe 20,000.00 Safe Foil Manufacturing Pte Ltd 20,000.00 The Shaw Foundation Pte 20,000.00 See Rui Qi 15,000.00 Richie Chew Chee Kong 10,252.00 Mitsubishi Electric Asia Pte Ltd 10,000.00 $5,000 - $9,999 Republic Polytechnic 8,214.30 Systems On Silicon Manufacturing Company Pte Ltd 6,128.00 Choo Oi Chan 5,300.00 Architects 61 Pte Ltd 5,000.00 Hong Leong Foundation 5000.00 Ley Choon Constructions & Engineering Pte Ltd 5,000.00 The Global Serve Pte Ltd 5,000.00 $1,000 - $4,999 Grandluxe Private Limited 4,000.00 Dr Frank Cintamani 3,600.00 Ang Bee Hoon 3,000.00 Kwan Im Thong Hood Cho Temple 3,000.00 Lee Foundation 3,000.00 Tan Chin Tuan Foundation 3,000.00 Sembawang Shipyard Pte Ltd 2,834.00 Ng Soon Heng 2,700.00 Health Sciences Authority 2,300.00 Mah Guat Hoe 2,100.00 Beng Hui Marine Electrical Pte Ltd 2,000.00 Chen Siew Meng 2,000.00 Choicehomes Investments Pte Ltd 2,000.00 Chow Ching Leong Construction 2,000.00 Hu Rong Feng 2,000.00 Innotech Communication Pte Ltd 2,000.00 Ma Ong Kee 2,000.00 United Soil Engineering 2,000.00 Juying Secondary School 1,890.80 Michael Shone 1,427.00 Pan Yuehan 1,388.00 Minnie Seow Lai Peng 1,300.00 Leo Club Of Singapore Polytechnic 1,200.00 Cheryl Chua Lian Sze 1,188.00 Super Steel Pte Ltd 1,100.00 Airelated Services Pte Ltd 1,000.00 Alan Lim 1,000.00 Alvin Lim Hwee Hong 1,000.00 Amanda Kok Rong Zhen 1,000.00 Ang Choon Cheng 1,000.00 Anvisage Gifts 1,000.00 Atp Engineering Pte Ltd 1,000.00 Cho Weng Fong 1,000.00 Chua Bros Transportation Pte Ltd 1,000.00 Lim Chwee Heng 1,000.00 Lim Hong Liang 1,000.00 Lim Hoo Hong 1,000.00 Lim Kim Noi, Elsie 1,000.00 Lim Kim Shui 1,000.00 Ng Soh Kiau 1,000.00 Quek Keng Lian 1,000.00 Siem Seng Hing & Co. Pte Ltd 1,000.00 Sinapore Casket Co. Pte Ltd 1,000.00 SK Chemical Trading Pte Ltd 1,000.00 Swatow Sia 1,000.00 Tan Chor Keow 1,000.00 Tey Beng Hea 1,000.00 PROJECT HELPING HANDS Choo Chiau Beng 10,000.00 Dominic Anthuvan Nathan 10,000.00 Fung Mabel 10,000.00 Lee Lay Choo 10,000.00 Estate Of Chia Soon Chiang(Deceased) 9,000.00 Ho Mui Peng 7,500.00 Chan Joo Cheng 5,000.00 Chouw Fong Mien 5,000.00 Gan Kok Hwa 5,000.00 Lim Boon Wah 5,000.00 Lipico Technologies Pte Ltd 5,000.00 Ng Min Yee 5,000.00 Ocbc Bank Ltd 5,000.00 See Lai Min 5,000.00 Eddie Yeo 3,000.00 Mellford Pte Ltd 3,000.00 Wee Inn Hwee 3,000.00 Wong Pui Ying 2,500.00 Shahul Sali 2,150.50 West Spring Sec School 2,107.00 Cathay Photo Store Private Limited 2,000.00 Chong Kwong Chow 2,000.00 Et Sound Enterprise Pte Ltd 2,000.00 Gunung Sayang Association 2,000.00 Ho Kin Wong Kenneth 2,000.00 Huang Eng Guan 2,000.00 Jcs-Echigo Pte Ltd 2,000.00 Karen Wee Swee Kwan 2,000.00 Lee See Kiat 2,000.00 Lim Hwee Keng 2,000.00 Lim Siang Hoe Benny 2,000.00 Tan Lam Seng 2,000.00 Tan Lay Hong 2,000.00 Tiang Lay Nguk 2,000.00 Tien Siew Ling 2,000.00 Toh Lay Hong 2,000.00 Wang Wai Lian 2,000.00 Wong Kam Meng, Elias 2,000.00 Michael William Sturrock 1,850.00 Oh Sok Cheng 1,250.00 Tay Khoon Eng 1,200.00 Excelpoint Systems (Pte) Ltd 1,033.00 A.P. Logistic Pte Ltd 1,000.00 Ang Hing Yong 1,000.00 Bunterm Bunyaraksh Goh 1,000.00 Chai Shu Fah 1,000.00 Chan Choon Mong 1,000.00 Cheong Foong Meng 1,000.00

38 Annual Report 2010/2011 Annual Report 2010/2011 39 Cheong Hock Soon 1,000.00 Chio Yuen-Lyn Marianne 1,000.00 Chong Seng Tong Robert 1,000.00 Chong Zhan Ping 1,000.00 Choy Choong Tow 1,000.00 Choy Su-Lynn 1,000.00 Chu Poh Heng Sebastian 1,000.00 Chua Poh Kim 1,000.00 Chua Suet Kian 1,000.00 Chuang Hui Ling 1,000.00 Eldhi Yandi 1,000.00 Gee Gek Leng 1,000.00 Goh Lek 1,000.00 Goh Su Yenn 1,000.00 Goh Toh Siong, Kenny 1,000.00 Helen Tan Chor Hwang 1,000.00 Ho Kiam Leong 1,000.00 Hoe Boon Meng 1,000.00 Hsu Eng Thye 1,000.00 Ian Percy Rickwood 1,000.00 Jennifer Chi On Lau 1,000.00 Kim Sang @Chong Kim Sang 1,000.00 Koh Gek Hwa 1,000.00 Kuan Soon Guan 1,000.00 Lau Yee Wan 1,000.00 Law Siew Mei 1,000.00 Lee Ah Yong 1,000.00 Lee Boon Tong 1,000.00 Lee Cheng Ean 1,000.00 Lee Cheng Kiong 1,000.00 Lee Hui San 1,000.00 Lee Kim Siong 1,000.00 Lee Shee Wei, Wyatt 1,000.00 Lee Siew Hwa 1,000.00 Lee Theng Khin 1,000.00 Legion Pest Control Pte Ltd 1,000.00 Leong Wanyi 1,000.00 Liew Woon Yin 1,000.00 Lim Jui Hiang Donna 1,000.00 Lim Meng Yong 1,000.00 Lim Pei Pei Serena 1,000.00 Lim Siew Cheng 1,000.00 Lim Yee Suan 1,000.00 Loh Lock Mun 1,000.00 Low Fong Hon 1,000.00 Low Koon Poo 1,000.00 Low Meng Choo Angelina 1,000.00 Low Peck Weng 1,000.00 Lynete Wong 1,000.00 Mary Chong Ah Moi 1,000.00 Mdm Kwee Suki@Kwee Siok Jang 1,000.00 Melvinderpal Singh 1,000.00 Mok Lai Chun 1,000.00 Newhouse Properties Pte Ltd 1,000.00 Ng Ah York 1,000.00 Ng Gek Luang Helen 1,000.00 Ng Lee Hwee Sharon 1,000.00 Ng Song Yong 1,000.00 Ong Chai Fong 1,000.00 Ong Chuey Geok Diana 1,000.00 Ong Han Tiong 1,000.00 Ong Mei Ling 1,000.00 Ow Yong Cho Hoi 1,000.00 Pang Sui Lan 1,000.00 Phua Mary 1,000.00 Poh Chee Yong 1,000.00 Quah Bee Jin 1,000.00 R. Dhinakaran 1,000.00 Santokh Singh Grewal 1,000.00 Seah Lily 1,000.00 Sng Hoon Leong Eddie 1,000.00 Sng Mui Mui Nancy 1,000.00 Tan Ah Lam 1,000.00 Tan Ban Huat 1,000.00 Tan Beng Tan 1,000.00 Tan Eng Teng, Marc 1,000.00 Tan Geok Liew 1,000.00 Tan Kee Wee 1,000.00 Tan Pheck Lan 1,000.00 Tan Seow Hwee 1,000.00 Tan Siew Kheng 1,000.00 Tan Swee Hwa 1,000.00 Tan Yang Koon 1,000.00 Teng Sai Gek 1,000.00 Teo Lay Hua 1,000.00 Teo Yeok Kwee 1,000.00 Thio Ma Lang 1,000.00 Wee Chew Teck 1,000.00 Winnie Shepherdson 1,000.00 Wong Ah Kheng 1,000.00 Wong Chee Leong 1,000.00 Wong Hong Chee 1,000.00 Wong Khoon Yoong 1,000.00 Wong Lee Fun 1,000.00 Wong Oi Leng 1,000.00 Wong Yee Lih 1,000.00 Yap Ying Hiang Vera 1,000.00 Yen Lai Ngoh 1,000.00 Yeo Chee Heong 1,000.00 Yeong Kok Cheong Bernard 1,000.00 Annex B Financials For The Year Ended 31st March 2011 Staff Salary Band for FY 2010/2011 Annual Remuneration * > $100,000 No. of staff 1 * Salary and bonus (including staff s CPF contribution)

Our Mission We strive to aid in the psycho -emotional and physical well-being of the lonely seniors through community participation. Our Credo We believe that every older person is a valued member of society and deserves to age with grace and dignity. Mission for Volunteer Involvement Engaging volunteers as our key partners in meeting the needs of the lonely seniors. Vision for Volunteer Involvement Volunteers are enabled to develop their fullest potential thus maximising their ability to enhance the quality of life of lonely seniors.

Lions Befrienders Service Association (Singapore) Head Office Blk 130 Bukit Merah View #01-358 Singapore 150130 Tel: 1800 375 8600 (toll-free) Fax: (65) 6273 1500 www.lionsbefrienders.org.sg Lions Befrienders (Ang Mo Kio 318) Seniors Activity Centre Blk 318 Ang Mo Kio Avenue 1 #01-1453 Singapore 560318 Tel: (65) 6554 5628 Fax: (65) 6554 2621 Lions Befrienders (Bendermeer) Seniors Activity Centre Blk 32 Bendemeer Road, #01-799 Singapore 330032 Tel: (65) 6295 7123 Fax: (65) 6398 0479 Lions Befrienders (Mei Ling) Seniors Activity Centre Blk 150 Mei Ling Street #01-53 Singapore 141150 Tel: (65) 6471 7503 Fax: (65) 6476 3661 Member of: Suported by: Programme of District 308-A1 Singapore