TRAINING Healthcare ONLINE COURSE CATALOG
Contents Us 5 Continuing Education Offerings 7 A Quick Look... 8 Course Features Guide 9 Advisory Services 10 Clinical Documentation Improvement 11 Product Ladder 12 CDI Competency Assessment 13 ACDIS CDI Apprenticeship 14 Clinical Documentation Essentials for the Hospital Resident 15 Clinical Documentation Improvement Boot Camp Online 16 CCDS Exam Prep Class Online 17 CDI and Quality Care Measures Boot Camp Online 18 Risk Adjustment Documentation and Coding Boot Camp Online 19 Mastering Clinical Concepts in CDI Boot Camp Online 20 Coding, Compliance, Case Management, and Revenue Cycle 21 Products 22 Certified Coder Boot Camp Original Online 23 Certified Coder Boot Camp Inpatient Online 24 Risk Adjustment Documentation and Coding Boot Camp Online 25 JustCoding s Essential Skills Online Learning Library 26 JustCoding's Essential Skills for Anatomy and Physiology 27 Talk to an elearning expert call 877-233-8734. HCPro.com 3
Contents TRAINING JustCoding s Essential Skills for CPT Coding 28 JustCoding s Essential Skills for ICD-10-CM Coding 29 JustCoding s Essential Skills for ICD-10-PCS Coding 30 Corporate Compliance elearning Library 31 HIPAA Privacy and Security elearning Library 32 Revenue Integrity Essential Skills Online Learning 33 Case Management and Utilization Review Essential Skills Online Learning 34 Safety & Compliance 35 OSHA Online Training Pack 36 Safety Training for Healthcare Professionals 37 Corporate Compliance elearning Library 38 HIPAA Privacy and Security elearning Library 39 Post-Acute Care 41 Product Ladder 42 Homecare OASIS Associate (HOA) 43 Homecare Coding Associate (HCA) 44 Homecare Hospice Associate (HHA) 45 Certificate in Hospital Patient Advocacy 46 Certificate in Patient Advocacy 47 Provider Enrollment Specialist Certificate 48 Graduate Medical Education 49 Residency Program Coordinator Boot Camp Online 50 Medical Staff & Credentialing 51 Credentials Verification: Best Practices 52 Onsite Boot Camps 53 4 HCPro.com Talk to an elearning expert call 877-233-8734.
Us In March 2017, Simplify Compliance LLC announced the merger of DecisionHealth, LLC, with existing brands HCPro and HealthLeaders Media, to form the H3.Group. H3.Group, with its three pillars of thought leadership, expertise, and application, provides critical insight, analysis, tools and training to healthcare organizations nationwide empowering today s healthcare professionals with solution-focused information and intelligence to guide their organizations efforts in achieving compliance, financial performance, leadership, and organizational excellence. The creation of H3.Group comes as healthcare faces an unprecedented period of transition that brings uncertainty and opportunity. As policies and regulations are revisited and payment models changed, the need for clarity, actionable guidance and expert training for all provider settings and functional areas will increase dramatically. By bringing together industry-leading and awardwinning tools, experts and thought leadership, H3.Group offers the healthcare industry a depth of knowledge, insight and solution set not found anywhere else. HCPro, part of the H3.Group, is a leading provider of integrated information, education, training, and consulting products and services in the vital areas of healthcare regulation and compliance. HCPro is a pioneer in the delivery of Web-based information, resources and content on "The Business of Healthcare" to managers in the healthcare industry. HCPro developed a series of unique Internet-based solutions, including Web sites, online information centers, electronic product distribution, electronic site licenses, and strategic distribution alliances. HCPro focuses on providing its clients assistance and expertise in the areas of long-term care, accreditation, medical staff affairs, credentialing, privileging, medical record management, regulatory compliance, nursing, quality/patient safety, infection control, and workplace safety. See www.hcpro.com for more information. Talk to an elearning expert call 877-233-8734. HCPro.com 5
Us TRAINING The Association of Clinical Documentation Improvement Specialists (ACDIS) is the premier association for CDI professionals, providing a medium for education, professional growth, program recognition, and networking. With the healthcare industry s ongoing effort to provide higher-quality care at lower costs, the role of CDI leadership and CDI professionals in capturing accurate, codable clinical data within the healthcare record has become increasingly vital to quality improvement initiatives, compliance, and the revenue cycle. As the first and only national association dedicated to CDI, ACDIS is the go-to resource and home base for CDI specialists, CDI and HIM managers, and physician advisors to CDI. ACDIS has more than 5,400 members and more than 40 local chapters. DecisionHealth, part of the H3.Group, has been providing information, guidance, and tools to healthcare businesses for more than 30 years. Its publications, software, and educational events help providers with issues impacting their revenue cycle from patient intake to coding, billing, and denials management. DecisionHealth is wellknown for publishing Part B News, Home Health Line, as well as producing the Complete Home Health ICD-10-CM Diagnosis Coding Manual. With its release of the Home Health Coding Center and SelectCoder, it offers online coding and compliance applications that redefine the user experience and exponentially increase productivity. Visit www.decisionhealth.com for more information. ACDIS members receive the esteemed bimonthly publication CDI Journal; thought leadership through position papers, white papers, and benchmarking surveys; and networking from events such as the Quarterly Conference Call and the annual ACDIS Conference. 6 HCPro.com Talk to an elearning expert call 877-233-8734.
Continuing Education Offerings The H3.Group is proud to offer continuing education opportunities from the following organizations*: AAPC Accreditation Council for Continuing Medical Education (ACCME) HCPro is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. American Health Information Management Association (AHIMA) American Nurses Credentialing Center (ANCC) HCPro is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center s Commission on Accreditation. Association of Clinical Documentation Improvement Specialists (ACDIS) The Certified Clinical Documentation Specialist (CCDS) credential provides a mark of distinction for the CDI profession. Applicants who pass the certifying exam receive the designation CCDS. Board of Medical Specialty Coding & Compliance (BMSC) The Board of Medical Specialty Coding & Compliance (BMSC) is the credentialing arm of the Association of Home Care Coding & Compliance (AHCC), an education and training division of DecisionHealth. California Board of Registered Nursing Commission for Case Manager Certification (CCMC) Commonwealth Educational Seminars (CES) Compliance Certification Board (CCB) National Association Medical Staff Services (NAMSS) National Association of State Boards of Accountancy (NASBA) * Continuing education offerings vary. Please refer to the specific course library for information on which credits are offered. Talk to an elearning expert call 877-233-8734. HCPro.com 7
TRAINING A Quick Look... Continuing education Proudly offering over 850 Continuing Education Units across multiple disciplines Number of courses Offering over 30 libraries with more than 300 course modules 4 (40%) TO BEGIN 1 (10%) IN PROGRESS 5 (50%) COMPLETED Industry experts Our nationally recognized experts create and maintain course materials. Together they hold over 50 credentials and 250 years of experience. Visit our website for complete bios. SCORM-compliant Track progress and ensure compliance using our online training platform or your own 8 HCPro.com Talk to an elearning expert call 877-233-8734.
Course Features Guide Ask the Expert For the duration of their course access, students can send questions directly to the instructors who create, maintain, and teach the course! Instructors respond within 2 3 business days (or faster) and create an individualized learning experience that is lost in traditional online training. Audio Modules are narrated in lecture style, meaning slides aren t simply read back to students. Case Studies Also called Case Scenarios or Operative Reports, these in-depth exercises challenge students to apply their new-found skills in real-life applications. Students are asked to work through questions and scenarios on their own before viewing the expert s reasoning for the correct answers. Continuing Education Units Continuing education units are available for our courses. Visit our website for up-to-date information on credit types and numbers. Library Duration Overall duration and continuing education hours (if applicable) are determined by final audio time. However, factors like prior experience with the subject matter, understanding of basic concepts, note taking, etc. will vary by user and may alter the time required to complete the lessons. Resources Students can download or print study guides at their convenience to take notes before, during, or after the module. Some modules also include other ancillary resources, like worksheets, reference materials, or glossary terms. Scripts A copy of the narration is included in each module file for students who prefer to read along, or in facility settings that don t allow use of speakers. Animated Scenarios Animated scenarios show the wrong way and right way to handle a situation, increasing student engagement. Knowledge Checks Questions come in a variety of formats and are strategically placed throughout the modules to ensure learner understanding. Talk to an elearning expert call 877-233-8734. HCPro.com 9
TRAINING Advisory Services At HCPro, we help your organization make faster, better decisions by connecting your challenges and questions to an unrivaled network of experts, resources, and solutions. Through a shared-cost membership, you can expect world-class thinking and advice without having to worry about the meter running or expensive consulting fees. An all-encompassing offering, HCPro Advisory Services is available in six domains: Medicare, long-term care, CDI, peer review, coding and revenue cycle. Each offering will include a range of resources such as: Custom monthly reporting On-call hours with our experts Access to checklists, webinars, elearning modules, and other helpful resources Responses that are sourced to government-issued guidelines (if applicable) Facility-specific reports for training attendance and engagement Organization-wide distribution of calls, activity reports, and answers to questions in live and on-demand formats On-site training Special announcements regarding industry changes/updates Program assessments For more information, please contact us at 615-724-7213 or advisoryservices@hcpro.com. 10 HCPro.com Talk to an elearning expert call 877-233-8734.
Clinical Documentation Improvement Talk to an elearning expert call 877-233-8734. HCPro.com 11
TRAINING PRODUCT LADDER Advance along the novice-to-expert continuum with online learning! Advanced: Mastering Clinical Concepts in CDI Boot Camp Online Risk Adjustment Documentation and Coding Boot Camp Online Intermediate: CCDS Exam Prep Class Online CDI and Quality Care Measures Boot Camp Online Foundational: Clinical Documentation Improvement Boot Camp Online Beginner: CDI Comptency Assessment ACDIS CDI Apprenticeship Clinical Documentation Essentials for the Hospital Resident 12 HCPro.com
CDI Competency Assessment The CDI Competency Assessment is the perfect tool to self-assess your CDI educational needs, or to evaluate your staff to pinpoint areas where they will benefit from education. This 100-question, easy-to-use online assessment tool is divided into four sections: General knowledge Clinical content ICD-10-PCS Quality and risk adjustment As students work through the assessment, they are provided feedback on their level of proficiency for each topic. Use the Reading Your Results guide to identify areas of strength and areas for further study and review. The three-pack is an ideal addition to the hiring and onboarding processes The Assessment is offered singly or as a threepack. Managers will find the three-pack an ideal addition to their hiring process and onboarding tools. Use the first exam to assess a potential hire or benchmark proficiency level in their first week. Then assign the Assessment again after three months and after six months (or the cadence that works for you) to assess level of growth, ensure understanding, and maximize results. The CDI Competency Assessment can be used in many ways: Pre-assessment as part of interview process for new hires Orientation assessment for new hires Benchmark employees throughout the onboarding process Pre- and post-education assessments to measure level of education retained Annual competency assessments and performance reviews Talk to an elearning expert call 877-233-8734. HCPro.com 13
TRAINING ACDIS CDI Apprenticeship The ACDIS CDI Apprenticeship is a certificate program comprised of foundational CDI education paired with a review of core compliance and ethical principles. Candidates who pass the final exam receive a certificate of CDI foundational training and are allowed to designate themselves as an ACDIS-Approved CDI Apprentice in their resumes, biographical information, or email signatures. This online training has been designed as a pathway to future Certified Clinical Documentation Specialist (CCDS) designation. Candidates interested in obtaining the CCDS credential must fulfil prerequisites, including at least two years of experience in clinical documentation improvement. In addition, the ACDIS CDI Apprenticeship can be used to: Introduce new CDI specialists to their roles and responsibilities and ensure foundational competence Provide accurate training on important topics and clinical conditions, such as querying and sepsis Save time and resources developing internal training for new employees who are inexperienced with CDI Introduction to CDI: Core Concepts and Professional Skills Understanding the DRG and IPPS Systems Coding Essentials for the CDI Specialist Conducting the Health Record Review Introduction to Queries and the Query Process Documentation Requirements for Sepsis Documentation Requirements for CHF Documentation Requirements for Respiratory Failure Documentation Requirements for Malnutrition ACDIS CDI Guidelines Library Duration: 10 hours CEUs: AHIMA, ANCC, CCDS Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more 14 HCPro.com Talk to an elearning expert call 877-233-8734.
Clinical Documentation Essentials for the Hospital Resident Clinical Documentation Essentials for the Hospital Resident gives hospitalists and other physicians a thorough grounding in the basics of compliant clinical documentation. Designed for the busy physician, each module only requires about 10 minutes to complete. Learners will be able to describe how complete and accurate documentation ensures a thorough depiction of a patient s severity of illness. After taking all modules, learners will have the opportunity to take a final examination and earn a Certificate of Documentation Integrity along with CME and CCDS credits. CDI and Its Importance Clinical Terms vs. Coding-Based Language Coding Primer Hospital Reimbursement ICD-10 Patient Status: Inpatient vs. Observation Recovery Auditors Common Documentation Needs for Diagnoses of the Circulatory System (Parts 1 & 2) Common Documentation Needs for Diseases of the Endocrine System and Skin Common Documentation Needs for Diagnoses of the Gastrointestinal System Common Documentation Needs for Diagnoses Related to Injuries and Medication Reactions Common Documentation Needs for Diagnoses of the Nervous System Common Documentation Needs Related to Renal Function Common Documentation Needs for Diseases of the Respiratory System Common Documentation Needs Related to Sepsis and Shock Library Duration: 3 hours CEUs: CCDS, CME Clinical Scenarios: Practical situations challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more 10-minute modules created by the busy physician for the busy physician! Talk to an elearning expert call 877-233-8734. HCPro.com 15
TRAINING Clinical Documentation Improvement Boot Camp Online The original and the best CDI training! Trusted by thousands of CDI specialists as the go-to source for CDI education, this course teaches about MS-DRG methodology, including how MS-DRGs are assigned and how documentation affects code assignment and sequencing. It covers ACDIS-endorsed best practices for medical record review and compliant physician querying. Introduction: International Classification of Diseases, Code Assignment, Reportable Diagnoses Introduction to Code Sets: Diagnosis Codes and Sequencing/Procedure Code Sets The IPPS and MS-DRGs Record Review and Communication With Physicians: Querying DRG Assignment Using DRG Expert Key Diseases Associated With Infectious Diseases and Complications Key Diagnoses in Trauma and the Musculoskeletal System Key Diagnoses in Diseases of the Skin Key Diseases of the Respiratory System (Parts 1 & 2) Key Diseases Associated With the Urinary System Key Diseases Associated With the Digestive and Hepatobiliary Systems Neoplasms and Associated Conditions Key Diseases of the Circulatory System (Parts 1 & 2) Key Diseases of the Nervous System and Mental Health (Parts 1 3) Key Endocrine, Nutritional, and Metabolic Disorders Basic CDI Metrics, Professionalism, & Compliance Final Exam Library Duration: 19 hours CEUs: AHIMA, ANCC, CCDS, CCMC, CME Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Audio/Scripts: Modules are narrated in lecture style. A copy of the narration is included in course modules. Resources: Download or print study guides, worksheets, and more "I use the information every day that I work. It is very useful and I would recommend this class to anyone thinking of becoming a CDI specialist." CDI Boot Camp participant 16 HCPro.com Talk to an elearning expert call 877-233-8734.
CCDS Exam Prep Class Online The CCDS Exam Prep Class Online is a convenient addition to your preparation for the CCDS exam and your efforts to advance in your professional career. It provides an overview of CDI knowledge and test-taking skills. Adding this course to your CCDS preparation will allow you to tackle the exam with confidence. This course is for students who meet the prerequisites to take the CCDS exam including a minimum of two years work experience as a CDI specialist and who intend to sit for the CCDS exam within the next six months. It does not provide general CDI education. Introduction Healthcare Regulations and the IPPS Medical Record Documentation Official Guidelines for Coding and Reporting DRG Assignment Using DRG Expert A&P, Pathophysiology, and Pharmacology Ethics, Professionalism, and Compliance Impact of Reportable Diagnoses on Quality Care Measures CDI Program Analysis Conclusion Practice Exam Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Library Duration: 7.5 hours Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio/Scripts: Modules are narrated in lecture style. A copy of the narration is included in course modules. Resources: Download or print study guides, worksheets, and more Talk to an elearning expert call 877-233-8734. HCPro.com 17
TRAINING CDI and Quality Care Measures Boot Camp Online The CDI and Quality Care Measures Boot Camp Online is an intensive course designed for CDI departments/programs looking to move to the next level of CDI not just diagnosis review and clarification, but how diagnoses impact hospital quality metrics and influence indirect revenues. This course covers publicly reported quality data and how code assignment affects quality metrics, including but not limited to the Hospital Value-Based Purchasing Program. Students will learn the why and how of reviewing complex cases involving Patient Safety Indicators (PSI) and hospital-acquired infections (HAI), and gain measurable strategies for improving their hospital profiles and positively influencing their facility s value-based incentive. Introduction to Healthcare Data and Public Reporting Introduction to Diagnosis & Procedure Coding and Data Collection IPPS and MS-DRGs Introduction to Quality Risk Adjustment in Quality Hospital-Acquired Conditions Hospital Inpatient Quality Reporting Hospital Value-Based Purchasing Hospital Readmissions Reduction Program Patient Safety Indicators Healthcare-Associated Infections Final Exam Library Duration: 8.7 hours CEUs: AHIMA, ANCC, CCDS, CCMC, CME Ask the Expert: Interact with our nationally recognized experts! Send contentrelated questions directly to instructors. Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules 18 HCPro.com Talk to an elearning expert call 877-233-8734.
Risk Adjustment Documentation and Coding Boot Camp Online This in-depth Boot Camp goes beyond just knowing how to code for a condition. It explores where to obtain coding information as well as where to look for documentation deficiencies to improve overall risk scores. Similar to how implementing a CDI department strengthens documentation for DRG assignment, this Boot Camp uses the same principles to improve documentation for risk adjustment. From tackling the concept of risk adjustment and how it is calculated, to focusing on specific diagnoses and conditions that may affect overall risk scores, this Boot Camp will ensure understanding of all facets of risk adjustment and help position your organization to make the best decisions. CMS Reimbursement: IPPS, OPPS, and Medicare Advantage ICD-10-CM Diagnosis Coding: Documentation Sources, Diagnosis Selection, and Official Guidelines Introduction to Risk Adjustment: Review of Risk Adjustment Methodologies Hierarchical Condition Categories and the Hierarchies (Parts 1 & 2) Disease Interactions and Disabled Disease Interactions Risk Adjustment Validation: RADV Audits Additional Practice Final Exam Library Duration: 5.5 hours CEUs: AAPC, AHIMA, ANCC, CCDS, CME Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio/Scripts: Modules are narrated in lecture style. A copy of the narration is included in course modules. Resources: Download or print study guides, worksheets, and more Additional exercises allow learners to apply concepts to real-life situations for both the inpatient and outpatient settings! Talk to an elearning expert call 877-233-8734. HCPro.com 19
TRAINING Mastering Clinical Concepts in CDI Boot Camp Online Mastering Clinical Concepts in CDI Boot Camp Online seeks to provide a deeper understanding of clinical concepts related to diagnoses that are often a focus of CDI review. We wish to stress the importance of clinical indicators in CDI practice. Clinical indicators help us initiate queries to clarify missing or vague diagnoses, perform clinical validation of documented diagnoses, and assist providers in communicating the clinical focus of the patient encounter through complete and thorough documentation. The Importance of Clinical Indicators in CDI Practice MDC 18 Infectious and Parasitic Diseases MDC 11 Diseases and Disorders of the Kidney and Urinary System MDC 5 Diseases and Disorders of the Cardiovascular System MDC 6 Diseases and Disorders of the Digestive System and MDC 7 Diseases and Disorders of the Hepatobiliary System & Pancreas MDC 16 Diseases and Disorders of the Blood and MDC 17 Myeloproliferative Disorders and Neoplasms MDC 4 Diseases and Disorders of the Respiratory System MDC 8 Diseases and Disorders of the Musculoskeletal System and Connective Tissue MDC 19 Mental Diseases and Disorders and MDC 20 Alcohol and Drug Use MDC 10 Endocrine, Nutritional, and Metabolic Diseases & Disorders MDC 1 Diseases and Disorders of the Nervous System Library Duration: 12 hours CEUs: AANC, AAPC, AHIMA, CA Board, CCDS, CCMC, CME Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules 20 HCPro.com Talk to an elearning expert call 877-233-8734.
Coding, Compliance, Case Management, and Revenue Cycle Talk to an elearning expert call 877-233-8734. HCPro.com 21
TRAINING PRODUCTS Coding: Certified Coder Boot Camp Original Online Certified Coder Boot Camp Inpatient Online Risk Adjustment Documentation and Coding Boot Camp Online JustCoding's Essential Skills for: Anatomy and Physiology CPT Coding ICD-10-CM Coding ICD-10-PCS Coding HIPAA/Compliance: Corporate Compliance elearning Library HIPAA Privacy and Security elearning Library Revenue Integrity: Revenue Integrity Essential Skills Case Management: Case Management and Utilization Review Essential Skills 22 HCPro.com
Certified Coder Boot Camp Original Online The Certified Coder Boot Camp uses a combination of online lecture, interactive course work, and exercises to fully prepare you for the fundamentals of CPT, ICD-10-CM, and HCPCS Level II coding for professional services and hospital outpatient services. The first section covers ICD-10-CM diagnosis coding, and the remaining sections are devoted to CPT and HCPCS II coding. Introduction and Coding Fundamentals ICD-10-CM (Parts 1 3) Introduction to CPT Coding Evaluation and Management: Category Selection Evaluation and Management: Level Selection Coding Anesthesia Services Introduction to Surgery Coding and Modifiers Coding Integumentary Procedures Coding Musculoskeletal Procedures Coding Respiratory Procedures Coding Cardiovascular Procedures Coding Digestive System Procedures Coding Urinary/Genital System, Obstetrics, and Endocrine Procedures Coding Nervous System Procedures Coding Eye, Ocular, and Auditory Procedures Coding Radiology Services Coding Pathology and Laboratory Services Coding Medicine Services HCPCS II Coding Final Exam Library Duration: 23 hours CEUs: AAPC, AHIMA, ANCC, CCDS Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Operative Reports: In-depth exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Talk to an elearning expert call 877-233-8734. HCPro.com 23
TRAINING Certified Coder Boot Camp Inpatient Online The Certified Coder Boot Camp Inpatient Online is an intensive coding education course that will make coders proficient in ICD-10-CM/PCS coding for hospital inpatient facility services and MS-DRG assignment. The course goes beyond explaining basic DRG classification. Coders will be prepared to apply inpatient coding guidelines, accurately assign ICD-10-CM/PCS codes and MS-DRGs, and query physicians more effectively. Introduction to Inpatient Facility Coding Introduction to ICD-10-CM and ICD-10-CM Conventions Fundamentals of Diagnostic Coding for Inpatient Reporting Introduction to ICD-10-PCS and Basic Character Selection Selection of Principal Procedure MS-DRG Assignment Present on Admission Indicators and Hospital- Acquired Conditions Chapter-Specific Diagnosis and Procedure Coding Final Exam Library Duration: 11 hours CEUs: AAPC, AHIMA, ANCC, CA Board, CCDS, NASBA Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. 24 HCPro.com Talk to an elearning expert call 877-233-8734.
Risk Adjustment Documentation and Coding Boot Camp Online This in-depth Boot Camp goes beyond just knowing how to code for a condition. It explores where to obtain coding information as well as where to look for documentation deficiencies to improve overall risk scores. Similar to how implementing a CDI department strengthens documentation for DRG assignment, this Boot Camp uses the same principles to improve documentation for risk adjustment. From tackling the concept of risk adjustment and how it is calculated, to focusing on specific diagnoses and conditions that may affect overall risk scores, this Boot Camp will ensure understanding of all facets of risk adjustment and help position your organization to make the best decisions. CMS Reimbursement: IPPS, OPPS, and Medicare Advantage ICD-10-CM Diagnosis Coding: Documentation Sources, Diagnosis Selection, and Official Guidelines Introduction to Risk Adjustment: Review of Risk Adjustment Methodologies Hierarchical Condition Categories and the Hierarchies (Parts 1 & 2) Disease Interactions and Disabled Disease Interactions Risk Adjustment Validation: RADV Audits Additional Practice Final Exam Library Duration: 5.5 hours CEUs: AAPC, AHIMA, ANCC, CCDS, CME Ask the Expert: Interact with our nationally recognized experts! Send content-related questions directly to instructors. Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio/Scripts: Modules are narrated in lecture style. A copy of the narration is included in course modules. Resources: Download or print study guides, worksheets, and more Additional exercises allow learners to apply concepts to real-life situations for both the inpatient and outpatient settings! Talk to an elearning expert call 877-233-8734. HCPro.com 25
TRAINING JustCoding s Essential Skills Online Learning Library JustCoding s Essential Skills Online Learning Library includes 33 topics broken down into three libraries specifically designed for coders to train on the code sets they use, along with an additional 16 courses that provide an overview of important anatomical details and disease processes. Each library offers comprehensive, hands-on courses to help facilities train staff on the basics as well as more complicated conditions and procedures. The four individual libraries are: JustCoding Essential Skills for Anatomy and Physiology JustCoding Essential Skills for CPT Coding JustCoding Essential Skills for ICD-10-CM Coding JustCoding Essential Skills for ICD-10-PCS Coding This solution combines HCPro s high-level coding information with specific coverage of new codes or regulatory concerns through the inclusion of webinar content, updated at least annually. Library Duration: 55.5 hours Anatomy and Physiology = 27 hours CPT Coding = 10 hours ICD-10-CM Coding = 10.5 hours ICD-10-PCS Coding = 8 hours CEUs: AAPC, AHIMA, CCDS Note: Course features vary based on library. Visit each library page for more details. 26 HCPro.com Talk to an elearning expert call 877-233-8734.
JustCoding's Essential Skills for Anatomy and Physiology The 16 courses in JustCoding s Essential Skills for Anatomy and Physiology provide an overview of important anatomical details and disease processes crucial for training coders and HIM staff. The courses, created by physicians, are divided by body system and include detailed illustrations for added context. Infectious Diseases Neoplasms Blood/Blood-Forming Organs Endocrine System Nervous System Eye Ear Circulatory System Respiratory System Digestive System Skin and Subcutaneous Tissue Musculoskeletal System Genitourinary System Pregnancy Signs & Symptoms Medical Terminology FInal Exam Library Duration: 27 hours CEUs: AAPC, AHIMA, CCDS Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules Talk to an elearning expert call 877-233-8734. HCPro.com 27
TRAINING JustCoding s Essential Skills for CPT Coding The 12 courses in JustCoding s Essential Skills for CPT Coding provide a basic overview of how CPT codes are arranged and how to apply them according to the CPT Manual. The courses review specific coding guidelines and how to report specific challenging procedures. Students also receive an overview of HCPCS Level II coding. This solution combines HCPro s high-level coding information with specific coverage of new codes or regulatory concerns through the inclusion of webinar content, updated at least annually. Introduction to CPT and HCPCS Codes Evaluation and Management Services I: Category Selection Evaluation and Management Services II: Level Selection Anesthesia Services Cardiovascular System Surgery Cardiovascular System Surgery: Pacemakers and Defibrillator Systems ED Coding and Billing Injections and Infusions Wound Care Interventional Radiology Pathology and Laboratory Services Orthopedic Coding Library Duration: 10 hours CEUs: AAPC, AHIMA, CCDS Case Studies: In-depth exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Knowledge Checks: Questions are strategically placed to ensure learner understanding Resources: Download or print study guides, worksheets, and more 28 HCPro.com Talk to an elearning expert call 877-233-8734.
JustCoding s Essential Skills for ICD-10-CM Coding The 12 courses in JustCoding s Essential Skills for ICD-10-CM Coding walk coders through the ICD-10-CM diagnosis codes, providing an overview of disease processes, associated signs and symptoms, diagnostic and treatment options, and specific coding guidelines while highlighting important information coders should look for in documentation. This solution combines HCPro s high-level coding information with specific coverage of new codes or regulatory concerns through the inclusion of webinar content, updated at least annually. Introduction to ICD-10-CM Basic Diagnosis Coding Nervous System Digestive System Cardiovascular System Orthopedics Diabetes Coding Chronic Kidney Disease Respiratory Coding Wound Care Coding Pregnancy Coding Sepsis Coding Library Duration: 10.5 hours Case Studies: In-depth exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Knowledge Checks: Questions are strategically placed to ensure learner understanding CEUs: AAPC, AHIMA, CCDS Resources: Download or print study guides, worksheets, and more Talk to an elearning expert call 877-233-8734. HCPro.com 29
TRAINING JustCoding s Essential Skills for ICD-10-PCS Coding The nine courses in JustCoding s Essential Skills for ICD-10-PCS Coding walk coders through the ICD-10-PCS procedure codes, detailing how codes are created and what each character means, as well as pointing out specific coding guidelines. The modules also highlight what information must be present in the documentation for appropriate code assignment. This solution combines HCPro s high-level coding information with specific coverage of new codes or regulatory concerns through the inclusion of webinar content, updated at least annually. ICD-10-PCS Overview Coding, Structure, and Format Root Operations and Documentation 2017 ICD-10-PCS Code Updates Nervous System Cardiovascular Procedures Coding Spinal Fusions Coding Multiple Procedures Digestive System Library Duration: 8 hours Case Studies: In-depth exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers CEUs: AAPC, AHIMA, CCDS Knowledge Checks: Questions are strategically placed to ensure learner understanding Resources: Download or print study guides, worksheets, and more 30 HCPro.com Talk to an elearning expert call 877-233-8734.
Corporate Compliance elearning Library HCPro s Corporate Compliance elearning Library will ensure your staff knows how to report and respond to risks. These courses are tailored for the various audiences in your facility so that each employee gets the education needed to maintain compliance. Convenient refresher series are available for annual refresher education needs. This library covers essential topics your employees need to be compliant with federal and state laws and regulations. Courses provide: Easy-to-understand explanations and practical advice to prevent violations of the False Claims Act, Stark Law, HIPAA, anti-kickback statute, False Claims Act, Fraud Enforcement and Recovery Act, and more Descriptions of the role and importance of compliance programs in hospitals Guidelines for reporting suspected acts of fraud or regulatory violations Outline of whistleblower protections and strategies to ensure compliance Ask about our refresher series! Corporate Compliance for Coders, Billers, and the HIM Staff Corporate Compliance for Nurses and Clinical Staff Corporate Compliance for Nutrition, Environmental Services, and Volunteer Staff Corporate Compliance for Physicians Corporate Compliance for the Executive, Administrative, and Corporate Staff Corporate Compliance for the Registration and Front Office Staff CEUs: AAPC, AHIMA, CME Animated Scenarios: Animated scenarios show the wrong way and right way to handle a situation, increasing student engagement Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Scripts: A copy of the narration is included in course modules Talk to an elearning expert call 877-233-8734. HCPro.com 31
TRAINING HIPAA Privacy and Security elearning Library Training a group? Ask about our discount pricing! HCPro s HIPAA Privacy and Security elearning Library includes a course for each of your training audiences. Content is specific to each audience s role in protecting patient health information (PHI). Convenient refresher series are available for annual refresher education needs. HIPAA Privacy and Security for Executive, Administrative, and Corporate Staff HIPAA Privacy and Security for Business Associates HIPAA Privacy and Security for Nutrition, Environmental Services, and Volunteer Staff HIPAA Privacy and Security for Coders, Billers, and the HIM Staff HIPAA Privacy and Security for Nurses and Clinical Staff HIPAA Privacy and Security for Physicians HIPAA Privacy and Security for the Registration and Front Office Staff HIPAA Privacy and Security: Human Subjects and Clinical Trials Professionals Knowledge Checks: Questions are strategically placed to ensure learner understanding Animated Scenarios: Animated scenarios show the wrong way and right way to handle a situation, increasing student engagement Library Duration: 7 hours CEUs: AAPC, AHIMA, ANCC, CME Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules HB 300 series available for personnel in Texas! 32 HCPro.com Talk to an elearning expert call 877-233-8734.
Revenue Integrity Essential Skills Online Learning Revenue Integrity Essential Skills Online Learning covers a range of critical billing, reimbursement, and compliance topics to help hospitals train a wide range and large number of healthcare professionals on the core concepts of revenue integrity. This library provides the information needed to educate and update staff on revenue integrity fundamentals as well as the latest regulatory changes in an engaging, interactive learning format. Inpatient Prospective Payment System Regulations and Reimbursement Outpatient Prospective Payment System Coverage and Payment Calculations Patient Status: The 2-Midnight Rule and Observation Services Condition Codes 44 and W2 and Part B Only Claims Coverage Determinations: NCDs, LCDs, and CED Claim Edits: National Correct Coding Initiative Edits and Medically Unlikely Edits Chargemaster Structure and Capture Strategies and Focus Areas for Audits and Appeals Billing and Coding for Drugs and Biologicals Medicare Claims Submission Fundamentals Library Duration: 17 hours CEUs: AAPC, AHIMA, ANCC, CCMC, CCB Case Studies: In-depth exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules Talk to an elearning expert call 877-233-8734. HCPro.com 33
TRAINING Case Management and Utilization Review Essential Skills Online Learning Case Management and Utilization Review Essential Skills Online Learning is comprehensive training for case managers on the floor, as well as those who are directors or managers. This library provides the core skills vital to get staff up to speed in an engaging, interactive learning format by providing popular topics essential to case management and covering them in great detail. Emergency Department Case Management Essential Skills Managing Long Length of Stay Patients Delivering and Completing Appropriate Patient Notices Enhancing Case Manager and Physician Communication and Collaboration Utilization Review and Utilization Management for Case Managers The Role of Case Managers in Addressing the Social Needs of Patients: Charity Care, Community Resources, and More Case Management Strategies for Assisting Challenging Patients Patient Status Essentials for Case Managers Population Health in Case Management The Role of Case Managers in Transfers, Discharges, and Readmissions Library Duration: 4 hours CEUs: ANCC, CCMC, CME, California Board of Registered Nursing Case Studies: Exercises challenge students to apply newly developed skills to real-life applications and include the instructor s explanation for the correct answers Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules 34 HCPro.com Talk to an elearning expert call 877-233-8734.
Safety & Compliance Talk to an elearning expert call 877-233-8734. HCPro.com 35
TRAINING OSHA Online Training Pack Training a group? Ask about our discount pricing! Protect employees and maintain OSHA compliance with HCPro s OSHA Online Training Pack and catalogue of online training courses. Designed specifically for healthcare workers, HCPro's online learning courses provide you and your staff relevant and practical training on the most pertinent OSHA topics. The OSHA Online Training Pack includes three courses that will fulfill all your training needs and meet OSHA training requirements no matter what setting you re in. Administering Your OSHA Program Basic OSHA Training for New Hires in Medical Facilities OSHA Annual Retraining for Medical Facilities Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students 36 HCPro.com Talk to an elearning expert call 877-233-8734.
Safety Training for Healthcare Professionals HCPro provides a variety of safety courses to fit the needs of your healthcare facility and keep you up to date on the latest safety requirements. Courses can be purchased as individual titles or as a comprehensive library. Administering Your OSHA Program Basic OSHA Training for New Hires in Medical Facilities Ergonomics Fire Safety Globally Harmonized System (GHS) Awareness Training OSHA Annual Retraining for Medical Facilities OSHA Training for Dental Facilities Preventing Workplace Violence Respiratory Infection Prevention and Control Selecting and Evaluating Safety Sharps Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Talk to an elearning expert call 877-233-8734. HCPro.com 37
TRAINING Corporate Compliance elearning Library HCPro s Corporate Compliance elearning Library will ensure your staff knows how to report and respond to risks. These courses are tailored for the various audiences in your facility so that each employee gets the education needed to maintain compliance. Convenient refresher series are available for annual refresher education needs. This library covers essential topics your employees need to be compliant with federal and state laws and regulations. Courses provide: Easy-to-understand explanations and practical advice to prevent violations of the False Claims Act, Stark Law, HIPAA, anti-kickback statute, False Claims Act, Fraud Enforcement and Recovery Act, and more Descriptions of the role and importance of compliance programs in hospitals Guidelines for reporting suspected acts of fraud or regulatory violations Outline of whistleblower protections and strategies to ensure compliance Ask about our refresher series! Corporate Compliance for Coders, Billers, and the HIM Staff Corporate Compliance for Nurses and Clinical Staff Corporate Compliance for Nutrition, Environmental Services, and Volunteer Staff Corporate Compliance for Physicians Corporate Compliance for the Executive, Administrative, and Corporate Staff Corporate Compliance for the Registration and Front Office Staff CEUs: AAPC, AHIMA, CME Animated Scenarios: Animated scenarios show the wrong way and right way to handle a situation, increasing student engagement Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Scripts: A copy of the narration is included in course modules 38 HCPro.com Talk to an elearning expert call 877-233-8734.
HIPAA Privacy and Security elearning Library Training a group? Ask about our discount pricing! HCPro s HIPAA Privacy and Security elearning Library includes a course for each of your training audiences. Content is specific to each audience s role in protecting patient health information (PHI). Convenient refresher series are available for annual refresher education needs. HIPAA Privacy and Security for Executive, Administrative, and Corporate Staff HIPAA Privacy and Security for Business Associates HIPAA Privacy and Security for Nutrition, Environmental Services, and Volunteer Staff HIPAA Privacy and Security for Coders, Billers, and the HIM Staff HIPAA Privacy and Security for Nurses and Clinical Staff HIPAA Privacy and Security for Physicians HIPAA Privacy and Security for the Registration and Front Office Staff HIPAA Privacy and Security: Human Subjects and Clinical Trials Professionals Knowledge Checks: Questions are strategically placed to ensure learner understanding Animated Scenarios: Animated scenarios show the wrong way and right way to handle a situation, increasing student engagement Library Duration: 7 hours CEUs: AAPC, AHIMA, ANCC, CME Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Scripts: A copy of the narration is included in course modules HB 300 series available for personnel in Texas! Talk to an elearning expert call 877-233-8734. HCPro.com 39
TRAINING 84% of employers consider BMSC credentials when hiring; 64% of employers require a BMSC credential; 68% of credential-holders salaries are favorably impacted by credentials held. 40 DecisionHealth.com Talk to an elearning expert call 877-233-8734.
Post-Acute Care Talk to an elearning expert call 877-233-8734. DecisionHealth.com 41
TRAINING PRODUCT LADDER Advanced: Home Health Coding Summit Intermediate: Ultimate Training ICD-10 Intermediate class HCS-D, HCS-O, and/or HCS-H Certification Exam Beginner: Ultimate Training Coding Basics and/or OASIS class HCS-D, HCS-O, HCS-H and/or Certification Study Guide Home Health ICD-10-CM Coding Answers Coding, OASIS, and/or Hospice Associate Programs Home Health ICD-10-CM Coding Manual 42 DecisionHealth.com Talk to an elearning expert call 877-233-8734.
Homecare OASIS Associate (HOA) The Association of Home Care Coding & Compliance (AHCC) is a division of DecisionHealth, LLC, serving the staff-development needs of the post-acute care industry through education, training, work tools, resources, community building/networking, and advocacy. The AHCC and its credentialing body, the Board of Medical Specialty Coding & Compliance (BMSC), introduce the Associate Program! The Associate Program is designed to provide the fundamentals of home health coding, hospice, and/or OASIS. The Homecare OASIS Associate Program is your first step in the path toward mastering the basics of OASIS prepare to earn your Homecare OASIS Associate (HOA) certificate. Candidates who register for the Associate Program get online training courses, one year free AHCC membership, and the online certificate exam (available upon completion of required courses). The HOA certificate exam is 2.5 hours long and contains 50 questions. OASIS-C2 Clinical Case-Mix OASIS-C2 Diagnosis Coding OASIS-C2 Emergent Care and Discharge Items OASIS-C2 Functional Assessment ADLs/IADLs and Therapy Need OASIS-C2 Functional Case-Mix OASIS-C2 History and Diagnosis Items OASIS-C2 Integumentary Status Items OASIS-C2 Introduction and Overview OASIS-C2 Living Arrangements and Sensory Status OASIS-C2 Medication Items OASIS-C2 Patient Tracking Items OASIS-C2 Plan of Care and Intervention Synopsis OASIS-C2 Process Measures OASIS-C2 Respiratory, Cardiac, Elimination, and Neuro Status OASIS-C2 Wound Case-Mix Library Duration: 13 hours CEUs: Up to 15 BMSC and nursing CEs Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Upon successful completion of the certificate exam, receive a certificate identifying you as a Homecare OASIS Associate Talk to an elearning expert call 877-233-8734. DecisionHealth.com 43
TRAINING Homecare Coding Associate (HCA) The Association of Home Care Coding & Compliance (AHCC) and its credentialing body, the Board of Medical Specialty Coding & Compliance (BMSC), introduce the Associate Program! The Associate Program is designed to provide the fundamentals of home health coding, hospice, and/or OASIS. The Homecare Coding Associate Program is your first step in the path toward mastering the basics of coding prepare to earn your Homecare Coding Associate (HCA) certificate. Candidates who register for the Associate Program get online training courses, one year free AHCC membership, and the online certificate exam (available upon completion of required courses). The HCA certificate exam is 2.5 hours long and contains 50 questions. Home Health Resource Groups (HHRG) Deep Dive Into the ICD-10-CM Coding Guidelines Deep Dive Into the ICD-10-CM Coding Conventions ICD-10-CM Coding for the Endocrine System ICD-10-CM Coding for Diseases of the Nervous System ICD-10-CM Coding for Diseases of the Circulatory System and Respiratory System ICD-10-CM Coding for Diseases of the Skin and Subcutaneous Tissue ICD-10-CM Coding for Diseases of the Musculoskeletal System & Coding for Signs, Symptoms, & Abnormal Findings ICD-10-CM Coding for Mental, Behavioral, & Neurodevelopmental Disorders ICD-10-CM Coding for Infectious and Parasitic Diseases & Blood-Related Disorders ICD-10-CM Coding for Injury & Poisoning ICD-10-CM Coding for Neoplasms ICD-10-CM Coding for External Causes of Morbidity and Factors Influencing Health Status ICD-10-CM Coding for Diseases of the Digestive and Genitourinary Systems Library Duration: 11 hours CEUs: Up to 14 BMSC and nursing CEs Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Upon successful completion of the certificate exam, receive a certificate identifying you as a Homecare Coding Associate 44 DecisionHealth.com Talk to an elearning expert call 877-233-8734.
Homecare Hospice Associate (HHA) The Association of Home Care Coding & Compliance (AHCC) and its credentialing body, the Board of Medical Specialty Coding & Compliance (BMSC), introduce the Associate Program! The Associate Program is designed to provide the fundamentals of home health coding, hospice, and/or OASIS. This program is your first step in the path toward mastering the basics of hospital regulatory and coding requirements. Candidates who register receive online training courses, one year free AHCC membership, and the online certificate exam (available upon completion of required courses). The HHA certificate exam is 2.5 hours long and contains 50 questions. Deep Dive Into the ICD-10-CM Coding Guidelines & Conventions ICD-10-CM Coding for the Endocrine System ICD-10-CM Coding for Diseases of the Nervous System ICD-10-CM Coding for Diseases of the Circulatory System and Respiratory System ICD-10-CM Coding for Diseases of the Skin and Subcutaneous Tissue ICD-10-CM Coding for Diseases of the Musculoskeletal System & Coding for Signs, Symptoms, & Abnormal Findings ICD-10-CM Coding for Mental, Behavioral, & Neurodevelopmental Disorders ICD-10-CM Coding for Infectious and Parasitic Diseases & Blood-Related Disorders ICD-10-CM Coding for Injury & Poisoning ICD-10-CM Coding for Neoplasms ICD-10-CM Coding for External Causes of Morbidity & Factors Influencing Health Status ICD-10-CM Coding for Diseases of the Digestive & Genitourinary Systems Understanding Hospice Regulatory Requirements Hospice ICD-10-CM Diagnosis Coding Hospice Clinical Documentation Hospice Information Set Data Collection Hospice Care Coordination and Care Plan Library Duration: 14.5 hours CEUs: Up to 19 BMSC and nursing CEs Knowledge Checks: Questions are strategically placed to ensure learner understanding Audio: Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more Upon successful completion of the certificate exam, receive a certificate identifying you as a Homecare Hospice Associate Talk to an elearning expert call 877-233-8734. DecisionHealth.com 45
TRAINING Certificate in Hospital Patient Advocacy The Certificate in Hospital Patient Advocacy elearning Program is a comprehensive education program aimed at enhancing training for those involved in the specialized field of hospital patient advocacy. It also stands as an introductory course for those who are interested in entering the field. The program will provide common ground through which all can work together to improve the patient experience. The goal of the program is to focus on the concepts of hospital patient advocacy and to assist advocates in improving the patient and family experience, which is one of the elements hospitals and other organizations must meet as a core component of value-based purchasing. In addition, this program will reinforce the role of hospital advocates in ensuring that patients and their families have a safe and empowered inpatient stay. The elearning program is open to all who want to learn about this emerging field of hospital patient advocacy. Additionally, the certificate program can serve as a point of entry for those who wish to work in this dynamic field by providing a course of study that will open learners to this important role. Session 1: Introduction, Program Overview, and Foundations of Patient Advocacy Session 2: Current Trends Session 3: Communications Session 4: Patient Illness Experience Session 5: Healthcare Law Session 6: A Unified Process Model Session 7: Complaint/Grievance Resolution and Emergency Management Session 8: Issues in the Healthcare Delivery System Session 9: Medical Ethics and Death, Dying, and Bereavement Session 10: Case Studies Library Duration: 3.5 hours CEUs: CES, CCMC Audio: Earn your certificate in hospital patient advocacy! Modules are narrated in lecture style slides aren t simply read to students Resources: Download or print study guides, worksheets, and more 46 DecisionHealth.com Talk to an elearning expert call 877-233-8734.
Certificate in Patient Advocacy The Professional Patient Advocate Certificate Training Program is an advanced program aimed at introducing professionals and those who have life experience to the emerging independent practice of patient advocacy. Focusing on the concepts of patient advocacy to ensure each person has a right to have a voice in their health and healthcare, the program strives to demonstrate the important role independent advocates have in helping consumers navigate the complex and fragmented healthcare system. Session 1: Overview of Certificate Program and The History of Patient Advocacy Session 2: Roles and Settings for Patient Advocates Session 3: Trends and Opportunities for Patient Advocacy Session 4: Core Components of Patient Advocacy and Core Competencies Session 5: The Process of Patient Advocacy Session 6: Healthcare Reimbursement Systems Session 7: Ethics Audio: Modules are narrated in lecture style slides aren t simply read to students Library Duration: 1.5 hours CEUs: CES, CCMC Resources: Download or print study guides, worksheets, and more Earn your certificate in patient advocacy! Talk to an elearning expert call 877-233-8734. DecisionHealth.com 47