Procedural Guidance for Carlson Wagonlit Electronic Ticketing for Emergency Travel Through a Memorandum of Agreement AFAS has joined with Carlson Wagonlit Travel (CWT) in San Antonio, Texas in order to provide Airmen needing to travel in an emergency situation another way to purchase airline tickets. Tickets are booked using the AFAS corporate credit card and service members are offered the lowest cost leisure fare (bereavement, military, or regular non-refundable) applicable at time of booking. This CWT office maintains a 24-hour-a-day staff to book tickets for AFAS. CWT may be used to book airline tickets for military members due to an emergency situation. This includes active duty and dependents, Guard and Reserve (who are eligible for AFAS assistance) and retirees. Though not mandatory, bases are encouraged to make members aware of CWT as a way to book travel for emergencies. Make sure commanders and first sergeants are aware of this program. In order to be authorized to book tickets with CWT, AFAS base caseworkers must be listed as the AFASO, an AAFASO or the Staff Advisor in EAGLE. Tickets are booked following this process: 1. The member needing to travel for emergency situation contacts CWT to get airfare price quote. CONUS Bases: Call toll free 1-888-302-2255 OCONUS Bases: If unable to call toll free, call DSN 236-0001, press 1, wait for dial tone and dial 1-888-302-2255, or call Randolph AFB operator at DSN 487-1110 and ask for off net to local commercial number 210-877-6814. 2. Member must advise the CWT representative that they need a price quote for the ticket and will be seeking assistance through AFAS (see Para 5 when not seeking AFAS financial assistance). CWT will issue member travel itinerary with the price quote. Be aware this is only a price quote which may change before ticket is booked.
3. Member contacts AFAS representative for assistance and provides the itinerary with price quote and confirmation number for the itinerary. 4. The Air Force Aid Society caseworker will: a. Have member complete AFAS application (online or hard copy). b. Have member sign the following statement which can be included in the explanation in EAGLE or printed on a separate document attached to the case: I have been advised and understand that once this non-refundable ticket(s) is confirmed and issued through CWT, I am liable for the AFAS loan for the cost of the tickets(s) plus the $30 transaction fee per ticket even if I cancel my travel plans. I understand if a grant was provided for the cost of the ticket(s) and I cancel my travel plans, I must immediately contact HQ AFAS at (703) 972-2604. c. Before providing the assistance, the AFAS caseworker must contact CWT to confirm ticket price. It is important that the ticket price be verified as it may have changed from the time the price quote was given. Once price is verified, a decision is made to approve/disapprove the request. NOTE: AFAS caseworker must contact HQ AFAS for approval when request is beyond their limitation. d. In order for the ticket to be booked, the AFAS caseworker must provide the CWT representative the following information: Caseworker s name, title/position (AFAS Officer/Assistant), commercial phone number, name of base, and password. The password is your AFAS section number. e. Caseworker will verify with the CWT representative that the electronic ticket is confirmed and ready to be booked. f. CWT representative will issue the Itinerary/Invoice which will be sent to the AFAS caseworker via e-mail* to verify the ticket has been booked. Do not provide assistance until e-mail confirmation with Itinerary/ Invoice that verifies the ticket has been booked is received from CWT. The Invoice is identified with a 6-Letter Code on the top line and the third line includes the wording ITINERARY/INVOICE NUMBER. This number shows the ticket has been booked and is the number you will need to enter into EAGLE when the assistance is given. See example below. *CWT has the ability to view in EAGLE, base level caseworkers who are authorized to book CWT tickets. It is the responsibility of each caseworker to be sure their information is accurate and up to date. Updates should be made at the My Account tab at the AFAS Portal.
NOTE: As of October 2014 the CWT Virtually There confirmation is no longer available. All confirmations are sent by email. Print a copy of the Invoice to be scanned and attached to the case file in EAGLE. Once you have confirmed that the ticket has been booked, assistance may be provided using Purpose Code 045. Select the CWT option in EAGLE. You will be prompted for travel information which must be entered in order to process the case. Ensure the $30 CWT fee is included in the price of the ticket. The AFAS Form 3 (check form) is not used for CWT assistance. Rather, you must print the document/promissory Note on blank paper. Have the member sign the Promissory Note for the loan or grant, as well as the statement referred to in Paragraph 4b of this section. Upload the invoice, promissory note and all other required documents to the case. g. AFAS assistance for CWT travel is charged to the AFAS corporate credit card. CWT maintains the required credit card information. AFAS sections will not have to provide CWT with any credit card information at any time. 5. CWT may also be used when an active duty member and/or their dependents does not need AFAS assistance but requires emergency air travel due to a death or serious illness in their immediate family to include grandparents. When the member is paying with his own credit card the AFAS Emergency Travel Verification Letter (found in Attachment 1) must be completed. In these cases the AFAS caseworker will verify the emergency through the first sergeant or supervisor and fax a copy of the AFAS Emergency Travel Verification Letter to CWT at 1-866-457-4974 (commercial number). AFAS representatives can allow local first
sergeants to maintain copies of the AFAS Emergency Travel Verification Letter, which, once signed by the first sergeant, can be faxed by the first sergeants to CWT. When using a personal charge card to purchase tickets through CWT, it is the member s responsibility to ensure the flight is confirmed and that CWT has received the AFAS Emergency Travel Verification Letter. 6. AFAS representatives encountering difficulties with CWT may contact HQ AFAS at 703-972-2604 during normal duty hours, or after hours at 571-314-3628. You may also e-mail questions to linda.egentowich@afas-hq.org.
Attachment 1 DATE: TO: Carlson Wagonlit Travel FAX: 1-866-457-4974 Air Force Aid Society Emergency Travel Verification Letter for Air Force Travelers REF: (Name of Service Member) (Name of base they are assigned to) Dependent Spouse/children: (If traveling with member) This letter is submitted in lieu of the member s leave form/order. Emergency Travel is required for (passenger s name/s) due to the (death or illness of his/her insert relationship), (at city and state here). This has been verified by the Air Force Aid Society through member s (First Sergeant or Commander) as a bona fide emergency. Member (is/is not) traveling with dependent spouse and children. This information is provided at the request of Carlson Wagonlit Travel and is for official use only. This Air Force Aid Society confidential report is not to become part of a permanent record in the service member s personnel file. All information intended for the individual has been shared with the individual. (Signature Signature Block AFASO, Staff Advisor or AAFASO)