Coblehaugh Children's Home Care Home Service Children and Young People Coblehaugh Children's Unit Port Elphinstone Inverurie AB51 3XD Telephone:

Coblehaugh Children's Home Care Home Service Children and Young People Coblehaugh Children's Unit Port Elphinstone Inverurie AB51 3XD Telephone: 01467 621233 Type of inspection: Unannounced Inspection completed on: 4 May 2015

Contents Page No Summary 3 1 About the service we inspected 5 2 How we inspected this service 7 3 The inspection 11 4 Other information 25 5 Summary of grades 26 6 Inspection and grading history 26 Service provided by: Aberdeenshire Council Service provider number: SP2003000029 Care service number: CS2003000298 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0345 600 9527 or email us at enquiries@careinspectorate.com Coblehaugh Children's Home, page 2 of 28

Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 4 Good Quality of Environment 5 Very Good Quality of Staffing 5 Very Good Quality of Management and Leadership 5 Very Good What the service does well The service provides a safe, comfortable environment in which young people are wellsupported by a skilled and experienced staff team. Staff work effectively with young people to promote their health and wellbeing and to support their relationships with family members. There is a well-established culture of respect, and young people are encouraged and enabled to share their views about their care, and about the service at Coblehaugh. What the service could do better A wellbeing survey had been introduced which allowed young people and their keyworkers to monitor their wellbeing and identify areas of concern. It was not as well used as intended, with plans to reintroduce its use. The team have identified in their annual report that they intend to review and develop the aims, functions and objectives of Coblehaugh in line with the Getting It Right For Every Child (GIRFEC) agenda. What the service has done since the last inspection The team continue to work well together to provide a settled and positive place for young people to live. Despite some staff changes and a number of young people Coblehaugh Children's Home, page 3 of 28

moving in for respite care over the summer the service remains settled and young people continue to do well in education and employment. An annual report has been produced which has identified the achievements of young people and the plans for the forthcoming year. Conclusion Staff at Coblehaugh have very positive relationships with young people and are extremely committed to supporting them to achieve their goals. Young people are doing very well in education and employment and benefit from the care and support of a well-informed, professional team. Coblehaugh Children's Home, page 4 of 28

1 About the service we inspected Coblehaugh is a modern, detached building owned and operated by Aberdeenshire Council as part of their social work services for children and young people. The service is registered to provide a care service to a maximum of six young people. The Care Inspectorate regulates care services in Scotland. Information about all care services is available on our website at www.careinspectorate.com This service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. Recommendations A recommendation is a statement that sets out actions that a care service provider should take to improve or develop the quality of the service, but where failure to do so would not directly result in enforcement. Recommendations are based on the National Care Standards, SSSC codes of practice and recognised good practice. These must also be outcomes-based and if the provider meets the recommendation this would improve outcomes for people receiving the service. Requirements A requirement is a statement which sets out what a care service must do to improve outcomes for people who use services and must be linked to a breach in the Act, its regulations, or orders made under the Act, or a condition of registration. Requirements are enforceable in law. We make requirements where (a) there is evidence of poor outcomes for people using the service or (b) there is the potential for poor outcomes which would affect people's health, safety or welfare. Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 4 - Good Quality of Environment - Grade Quality of Staffing - Grade Quality of Management and Leadership - Grade Coblehaugh Children's Home, page 5 of 28

This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website www.careinspectorate.com or by calling us on 0345 600 9527 or visiting one of our offices. Coblehaugh Children's Home, page 6 of 28

2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection An unannounced inspection was carried out on Tuesday 21 April 2015, with a further announced visit on Thursday 23 April 2015. Verbal feedback was given to the manager of the service on Monday 4 May 2015. During this inspection, information was obtained from a number of sources, including the following: Discussion with the manager, staff and young people. Three randomly selected service user case files, including support plans and reviews. Minutes of staff meetings. Incident reporting. Observation of the environment. Training records. The wellbeing survey. The Annual Report. The induction programme checklist. Questionnaires returned to the service from young people and stakeholders. Questionnaires returned to the Care Inspectorate by young people and staff. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make Coblehaugh Children's Home, page 7 of 28

during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at www.firelawscotland.org Coblehaugh Children's Home, page 8 of 28

What the service has done to meet any recommendations we made at our last inspection As identified in this report the service had hoped to review their aims, functions and objectives but have not yet managed to do so. This is part of the plan for the forthcoming year. The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: Yes - Electronic Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The service submitted the requested self assessment. This provided useful information about the current strengths of the service and areas they intend to develop. Taking the views of people using the care service into account During the inspection young people were spoken with both individually and as part of a group at a mealtime. One also returned a questionnaire to the Care Inspectorate. Young people were very positive about Coblehaugh. They spoke confidently about their experience of living there and of their relationships with staff. Young people were able to describe the things they were involved in outwith Coblehaugh, including their employment and education, and felt themselves that they were doing well (most of the time). Where young people had any issues about life at Coblehaugh they had raised these with staff and were generally satisfied with the responses they had been given. Throughout both days of the inspection staff and young people were observed to have a warm rapport and enjoy spending time in each others company. Coblehaugh Children's Home, page 9 of 28

Taking carers' views into account Inspection report continued Family members of two young people were visiting at the time of the inspection. They were observed to be welcomed by staff but were not spoken to by the inspector as they were there for meetings and visits. Coblehaugh Children's Home, page 10 of 28

3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 4 - Good Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths We saw very good evidence that young people were encouraged and enabled to participate in assessing and improving the service. Throughout the inspection we observed young people and staff in conversations about a range of issues. There was a good quality of communication about a range of matters including day-to-day routines and individual events and issues. We saw that staff and young people listened to each other and were respectful in their interactions. Young people we spoke to felt that their views were listened to and taken seriously. Staff we spoke with during the inspection expressed their view that young people were supported to be involved in every aspect of their care. This level of involvement was sensitive to individual young people, and in supporting them to make decisions. Good examples were given of the different ways young people could influence decisions, leading to improved outcomes in school attendance, employment and relationships with others. Young people we spoke with confirmed that they were fully involved in decisions about their lives. They told us they attended formal reviews and meetings, had dayto-day discussion with staff, and meetings with their identified keyworker. They said they had regular contact with their social workers through meetings and telephone contact and overall felt there were lots of people they could share their views with. Some young people said that they were confident that even when they didn't agree with decisions they always had the opportunity to discuss these and share their Coblehaugh Children's Home, page 11 of 28

opinions. Young people were closely involved in discussions about their own support plans, which helped them to understand what plans were being made, and why. Meetings such as reviews were held regularly, with staff helping young people to prepare for these, and talking to them in advance to be sure they could accurately represent their views if they found it difficult. The Children's Rights Officer (CRO) visits the service so that all the young people know about the service and the different ways it can provide support. Some young people have chosen to use the Children's Rights service to provide independent advocacy, supporting them to share their views with people other than staff and family members. The Children's Rights service facilitate a group called the Young People's Organising and Campaigning group (YPOC). The group meet monthly and discuss issues relevant to young people who are looked after. The group are described as a highly influential in supporting young people and effecting change. At the time of the inspection no young people from Coblehaugh were part of the group, however, were aware they could join should they wish to, and benefitted from the issues raised by the group. The Organisation 'Who Cares' do not visit the service regularly, however, do invite young people to National Events they hold to promote issues relevant to young people. Again, 'Who Cares' could be accessed by young people should they want the representation of an independent advocate. Following discussion, an agreement had been reached that formal young people's meetings were not useful and that a more opportunistic approach was more beneficial. Meetings therefore took place in this way, with staff and young people seizing the opportunity to meet when they were all present and could discuss relevant topics. Aberdeenshire Council has developed a positive and proactive approach to involving young people in the recruitment and selection of staff, and young people were regularly involved in interviewing candidates for posts within the wider service. This helped to maintain a positive, child-centred focus on the views and needs of young people throughout the recruitment process. Aberdeenshire Council had also held a champions board event, asking young people's views on how it felt to be looked after by the Local Authority and what they thought might make life better. Such events helped to make sure that young people had a voice in the development of policy and practice, and provided young people with the opportunity to develop confidence and skills on an individual basis. Coblehaugh Children's Home, page 12 of 28

Areas for improvement At the time of last inspection a wellbeing survey had been introduced. This aimed to identify the progress young people were making in different areas of their lives, and identify concerns based on young people's feedback. Surveys had not been carried out as often as planned, however, plans were in place for their reintroduction. The use of 'Viewpoint', the Organisation's system to get feedback from young people, continued to be infrequently used by young people. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Statement 2 We enable service users to make individual choices and ensure that every service user can be supported to achieve their potential. Service strengths Inspection report continued We saw good evidence that young people could make individual choices and be supported to achieve their potential. Young people have a lot of choice in their day-to-day lives, for example in relation to food, clothes, leisure activities and the personalisation of their bedroom. They are supported to make sensible choices and decisions about how they spent their time out of the house, with staff supporting them to identify and minimise risks (however, see 'Areas for Improvement'). This helps to ensure that young people are safe, and encourages them to take responsibility for their own safety. Young people are doing extremely well in education and employment. Two of the young people are in full-time employment, at varying stages of completing apprenticeships in their chosen careers. Other young people are in education, having significantly increased their attendance at school since moving to Coblehaugh, or engaging really well in alternative education packages, including work placement. Staff work in partnership with education providers to ensure that each young person maximises their attendance at their individual education programmes. Staff expressed pride in the achievements of the young people, and offered continual encouragement and support to allow them to develop their interests, skills and confidence. Young people's leisure interests are known and encouraged, with staff supporting young people to develop their interests. Young people are involved in sporting activities such as football and going to the gym. They had been supported to develop previous interests such as playing the piano, and develop new ones like horse riding. At the time of the inspection one young person was planning a holiday abroad with friends, with another working hard to save for driving lessons. All of the young people Coblehaugh Children's Home, page 13 of 28

were supported and encouraged to have positive plans for their future and to pursue the interests which would enrich their lives. Young people are supported to develop self-care skills. Staff support these to a greater or lesser level depending on the age and skills of each young person. The young people in employment are encouraged to take responsibility for much of their own budgeting, with all young people involved in menu planning and shopping. A caravan owned by the local authority is used for holidays, and also for preparing young people for moving on from Coblehaugh. Young people are also involved with the Throughcare team, allowing them to develop relationships with the people who would support them once they move on from Coblehaugh. The homely and well maintained house is well looked after by everyone who lives there, with all of the young people expected to take responsibility for the care of their own room (with or without support). Pictures and photos in the communal areas include memorable moments in the lives of the staff and young people together, and demonstrate a shared expectation and pride, and a sense of ownership and belonging within the house. Staff understand the importance of positive family contact and work hard to help young people to sustain, and foster positive relationships with the family members who are important to them. Family members (and friends) are welcomed at Coblehaugh, with a very pleasant room available should they wish to have more privacy than the communal rooms in the house allow. Where young people are spending time at the family home this is supported through open communication between everyone involved, both before, during and after visits. All of these strategies ensure that there is partnership working between those involved, that agreed goals can be met and are reviewed on an ongoing basis, and have the best possible chance of success. Support plans use the "Getting It Right For Every Child" (GIRFEC) SHANARRI wellbeing indicators (safe, healthy, achieving, nurtured, active, respected, responsible, included) for assessment and to identify desired outcomes. Individual support plans include healthcare information and risk assessment with a variety of multi agency professionals involved in ensuring young people had the best possible support (however, see 'Areas for Improvement'). Areas for improvement Inspection report continued Staff demonstrated a very good understanding of the support needs of each young person and the potential risks they needed to be aware of and support. In discussion with young people they knew the plans for their future and were able to discuss these plans with key staff and at formal meetings. Despite this there was little evidence in written documentation that young people were involved in their support planning, or in contributing meaningfully to discussion about their plans. Some significant risk assessments were not in place and as such limited the information staff have, to Coblehaugh Children's Home, page 14 of 28

ensure the safety of young people and others. Support plans and risk assessments were often unsigned by adults, and never signed by young people. The service should consider how they demonstrate that young people have a greater sense of involvement and decision-making about their own plans and goals. (See Recommendation 1). Grade awarded for this statement: 4 - Good Number of requirements: 0 Number of recommendations: 1 Recommendations 1. Where specific behaviour requires robust risk assessment and strategies of support these should be clearly identified and reviewed as required. Support plans and risk assessments should demonstrate the involvement of young people and staff throughout the text and by signed and dated documents. National Care Standard 4 - Support Arrangements. Inspection report continued Coblehaugh Children's Home, page 15 of 28

Quality Theme 2: Quality of Environment Grade awarded for this theme: Statement 3 The environment allows service users to have as positive a quality of life as possible. Service strengths We found that the environment allowed young people to have a positive quality of life. We graded this Quality Statement as very good as there were major strengths. Young people at Coblehaugh live in a warm, welcoming and nurturing environment. Staff establish caring relationships with young people for whom they have high expectations and aspirations. The outcome of this is an environment where young people have a warm respect for staff and each other. People speak to each other, and treat each other, kindly, and with fun. This generally allows the day-to-day events (such as mealtimes and shopping) to be positive shared experiences. Coblehaugh was purpose-built for young people, opening in September 2013. Young people were consulted about the new building (built on the grounds of the old one) with most of their views taken into account. The building has been well designed, providing a good balance between bright spacious communal areas and single bedrooms. Staff and young people have furnished and decorated the house well, providing a home that young people are pleased to take visitors to. Rooms in the house provide young people with the opportunity to spend relaxed time with family and friends and to have peace and quiet to do homework. The kitchen/dining area and adjacent living room provide a hub for everyone in the house to come together. Coblehaugh is surrounded by a large garden area where young people can sit outside and enjoy barbeques (when the weather permits). Hedges have been planted which will, in time, provide more privacy and enhance the environment further. Local shops and sports facilities are within walking distance, with a nearby bus route to the centre of Aberdeen providing the transport for young people to access their places of work. As a Local Authority premises there are established systems for the maintenance and repair of the building, and routine safety checks to ensure the safety and wellbeing of everyone at Coblehaugh. Coblehaugh Children's Home, page 16 of 28

Areas for improvement At the last inspection staff advised the inspector that they had been informed that they did not need to carry out water testing checks in relation to Legionella due to the unique and sophisticated water systems which had been installed as part of the new building. They had requested a letter which would confirm this, and were awaiting its delivery at the time of the 2014 inspection. There is no reason to believe this is inaccurate, however, the letter has not yet been produced which will provide the assurance that the system does work in this way, and thereby safeguard everyone from Legionella. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Statement 4 The accommodation we provide ensures that the privacy of service users is respected. Service strengths Inspection report continued We found that the accommodation ensured the privacy of young people was protected We graded this Quality Statement as very good as there were major strengths As stated in Quality Theme 2 - Statement 3 the environment has been purpose-built, with single bedrooms and ample communal areas. Young people can therefore choose where they spend time, and use areas of the house to entertain visitors or friends privately. A quiet sitting room provides a comfortable, pleasantly furnished room for young people to spend time with family or friends. The location of the room means that an adult can be nearby but not necessarily in the room, unless this is an agreed way to support the young person or their family. This room can also be used for young people spending individual time with their keyworker where they can speak privately and will not be interrupted by others. Young people have their own bedrooms, all of which can be locked by young people, with staff having a master-key should this be needed. At the time of the inspection not all of the young people had their own door keys, with some in negotiation with staff to get a key. Young people without a key of their own would ask staff to lock and open doors as they needed. Only one bedroom has an en-suite, however, all have bathrooms near their bedroom. Bathroom facilities are spacious and modern, with all of the young people able to manage their own personal care. Coblehaugh Children's Home, page 17 of 28

Confidential information is stored in locked filing cabinets in a locked staff office. Conversations with young people were observed to be sensitive to the setting, with staff not discussing personal information in the group. Staff were aware of the need for an appropriate level of supervision, whilst respecting the safety and privacy of young people. Areas for improvement The service should continue to consider requests from young people to have their own bedroom door key. Where this is not agreed an explanation should be given to the young person so that they know what they need to do to achieve this. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Inspection report continued Coblehaugh Children's Home, page 18 of 28

Quality Theme 3: Quality of Staffing Grade awarded for this theme: Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service strengths We found that the workforce were professionally qualified and trained and highly motivated. We graded this Quality Statement as very good as there were major strengths Staff spoken with were very knowledgeable about the young people they cared for and demonstrated a high level of motivation, warmth and commitment to them. They stated that there was good team work between members of staff who were very focused on meeting the needs of the young people and to ensuring that all young people achieved their potential. Young people spoken with stated that staff really cared about them and wanted them to do well. The staff team had benefitted from development days which had been used to explore practice issues and to develop skills and knowledge. An action plan had been produced following the team day which identified targets for the forthcoming year. This represents a high level of professionalism and a commitment to a 'whole team' approach which helps to improve communication and consistency of practice. This in turn has benefits for young people in terms of receiving considered, consistent care from staff. Staff feel well supported within the team and benefit from a range of meetings designed to support their practice and to promote their professional development. These include regular team meetings, including case discussion, informal and planned supervision and an annual employee review (EAR). These forums ensure that young people benefit from the care and support of a well-informed, professional team. All of the staff team were qualified and registered with the Scottish Social Services Council (SSSC). Registration with SSSC requires staff to demonstrate on-going training and professional development. Training records, the annual report and discussion with staff evidenced relevant training, including child protection and child sexual exploitation. Staff were also able to access the Organisation's knowledge hub. The Coblehaugh Children's Home, page 19 of 28

hub provides online training for staff and a practitioner forum for discussion and dissemination of best practice. Good training opportunities and updated knowledge enhanced the staff teams awareness of the issues relevant to the care of young people. The staff team work alongside other professionals to ensure that young people get the best support from the right people. These include education and healthcare partners, members of the throughcare and social work teams. Coblehaugh offers placements to students completing a social work qualification. Students offer the team an ongoing link to current practice and to describing and reevaluating the theoretical basis of the care and support given to young people. Student placements therefore enhance the development of the staff team whilst supporting the learning and development needs of the student. As a supernumerary member of the staff team students also have the opportunity to complete pieces of work which could have long-term benefits to individual young people, or to the service as a whole. Areas for improvement Staff kept records of their own training, however, a system to ensure an easy overview of training across the team, and expiry dates of training and professional registration would be helpful. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Statement 4 We ensure that everyone working in the service has an ethos of respect towards service users and each other. Service strengths Inspection report continued We found that staff and young people lived and worked in a respectful environment. We graded this Quality Statement as very good as there were major strengths Throughout the inspection young people and staff were observed to interact in a warm, friendly manner. Conversation was respectful and during group times, like the evening meal, staff included everyone in the conversation, engaging with all of the young people and each other and demonstrating an interest in their views. Young people engaged well with staff and each other and this led to a pleasant mealtime experience for all. As stated earlier in this report, young people's files were stored confidentially. Where staff had written reports or logs about young people these were written positively, Coblehaugh Children's Home, page 20 of 28

and with regard to the fact that young people can access these at any time, including in many years in the future. Recording was compliant with the expectations of Data Protection, with staff having completed training in Data Protection and Equality awareness. Staff are registered with the Scottish Social Services Council (SSSC) and aware of the codes of practice they are required to adhere to once registered. The policies, procedures and aims and objectives of the service also state the commitment of the service to adhere to the principles of Getting It Right For Every Child (GIRFEC) and to support young people to be Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible and Included. Young people spoken with at the time of the inspection stated that they had good relationships with staff who encouraged and supported them and wanted them to do well. Areas for improvement The service should continue to demonstrate an ethos of respect to young people and each other. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Inspection report continued Coblehaugh Children's Home, page 21 of 28

Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: Statement 2 We involve our workforce in determining the direction and future objectives of the service. Service strengths We found that the workforce were widely involved in determining the future direction of the service. We graded this Quality Statement as very good as there were major strengths. Staff felt well supported within the team and from a range of forums designed to support their practice and to promote their professional development. The staff team have benefitted from development days which have been used to explore practice issues and to develop skills and knowledge (See Quality Theme 3 - Statement 3). The team work well together and have a collective desire to create a positive ethos and culture which supports young people to achieve. The Local Authority has a clear vision for their Looked After Children and are committed to promoting the best outcomes for young people. The team manager at Coblehaugh is a member of the corporate parenting strategic group who have an emphasis on promoting the best outcomes for Looked After Children and Young People. All staff at Coblehaugh are encouraged to lead and participate in consultations, working groups and take on developmental work, aimed at the ongoing improvement of the service and improving the lives of young people. Groups staff have been involved in include a child sexual exploitation strategy group, a local tobacco alliance reviewing smoking policies, a group developing keyworking policies, accommodation on leaving care and internet use. Members of the team had been seconded to other relevant roles within the Local Authority and have been recruited to temporary senior posts which will expand their knowledge (see Quality Theme 4 - Statement 3). Regular meetings to disseminate information and discuss best practice are held between the social work manager and team managers from the children's homes across Aberdeenshire. Staff are able to attend these meetings and to contribute to the discussion. Coblehaugh Children's Home, page 22 of 28

Areas for improvement The service have identified the need to review their aims, functions and objectives in line with the GIRFEC agenda. This had not been completed within the intended timescale, however, remains an identified plan for the coming year, and was identified as such within the service's Annual Report. Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Statement 3 To encourage good quality care, we promote leadership values throughout the workforce. Service strengths We found that the service had a very good approach to promoting leadership values throughout the staff team. At the time of the inspection the permanent team manager was on maternity leave. Following the recruitment process a member of the team had successfully been appointed to the temporary manager post and as such had the opportunity to develop their skills in a promoted post. The vacancy this left then offered further opportunity for staff to move into a more senior role and extend and develop their professional knowledge. All of the staff felt that this had been a fairly seamless transition, as the staff moving into the promoted posts brought expertise and knowledge and a continued commitment to providing a high quality service. The Organisation had appropriate policies and procedures and opportunities for staff to be involved in relevant discussion groups, conferences and networking opportunities. These provided opportunities for the professional development of staff. At the time of this, and previous inspections it was clear that both personally and organisationally there was a high level of commitment to training, professional and service development and best practice. Staff had a positive attitude to being part of a professional team who were empowered to make appropriate decisions. Structures in place (such as supervision, changeover and team meetings) allowed ongoing discussion, and challenge, about effective decision-making. All of these contributed to a safe, consistent environment for young people. Areas for improvement Inspection report continued The Coblehaugh Annual Report had been written by the manager of the service. This was a learning and development opportunity for them as it was the first one they had written. It is the intention that subsequent reports will involve the whole team, and young people. Coblehaugh Children's Home, page 23 of 28

Grade awarded for this statement: Number of requirements: 0 Number of recommendations: 0 Inspection report continued Coblehaugh Children's Home, page 24 of 28

4 Other information Complaints No complaints have been upheld, or partially upheld, since the last inspection. Enforcements We have taken no enforcement action against this care service. Additional Information Not applicable. Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in the Care Inspectorate re-grading a Quality Statement within the Quality of Management and Leadership Theme (or for childminders, Quality of Staffing Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as unsatisfactory (1). Coblehaugh Children's Home, page 25 of 28

5 Summary of grades Quality of Care and Support - 4 - Good Statement 1 Statement 2 4 - Good Quality of Environment - Statement 3 Statement 4 Quality of Staffing - Statement 3 Statement 4 Quality of Management and Leadership - Statement 2 Statement 3 6 Inspection and grading history Date Type Gradings 10 Apr 2014 Unannounced Care and support Environment Staffing Management and Leadership 10 Apr 2013 Unannounced Care and support Environment Staffing Management and Leadership 25 May 2012 Unannounced Care and support Environment Staffing Management and Leadership 4 - Good Coblehaugh Children's Home, page 26 of 28

22 Dec 2010 Unannounced Care and support Environment Staffing Not Assessed Management and Leadership Not Assessed 19 Oct 2010 Announced Care and support Environment 4 - Good Staffing Not Assessed Management and Leadership Not Assessed 12 Feb 2010 Unannounced Care and support 4 - Good Environment Not Assessed Staffing Management and Leadership Not Assessed 4 Aug 2009 Announced Care and support 4 - Good Environment 4 - Good Staffing Management and Leadership 19 Jan 2009 Unannounced Care and support 4 - Good Environment Not Assessed Staffing Not Assessed Management and Leadership 3 - Adequate 21 Oct 2008 Announced Care and support 4 - Good Environment 4 - Good Staffing 4 - Good Management and Leadership 3 - Adequate All inspections and grades before 1 April 2011 are those reported by the former regulator of care services, the Care Commission. Coblehaugh Children's Home, page 27 of 28

To find out more about our inspections and inspection reports Read our leaflet 'How we inspect'. You can download it from our website or ask us to send you a copy by telephoning us on 0345 600 9527. This inspection report is published by the Care Inspectorate. You can get more copies of this report and others by downloading it from our website: www.careinspectorate.com or by telephoning 0345 600 9527. Translations and alternative formats This inspection report is available in other languages and formats on request. Telephone: 0345 600 9527 Email: enquiries@careinspectorate.com Web: www.careinspectorate.com Coblehaugh Children's Home, page 28 of 28